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Clarion Hotel

3.0 of 5
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3201 South Loop 289, Lubbock, TX 79423 (Formerly Holiday Inn Lubbock Park Plaza)
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Clarion Hotel
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Ranked #32 of 57 Hotels in Lubbock
A recent review
5 of 5 stars Reviewed August 10, 2014
Texasgrl89 Lubbock
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143 reviews from our community

Traveler rating
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    28
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Clarion Hotel
See the most recent reviews
Colorado
Contributor
18 reviews 18 reviews
11 hotel reviews
36 helpful votes 36 helpful votes
1 of 5 stars Reviewed September 2, 2014

We stayed at the Clarion on August 16, booked a room directly thru Clarion, non smoking king, prepay. We arrived, the owner of the hotel identified as Abraham Lincoln told me that there were no more non smoking rooms and becasue we booked it thru Trip Advisor, we would have to take it up with them. I asked Lincoln, if... More 

Was this review helpful? Yes 3
Lubbock
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 10, 2014

Stayed in an indoor room and it was clean and a decent size! I noticed someone rated the hotel as having see through curtains...there is an extra curtain you are supposed to pull in front of those. (Smart people) It wasn't loud, and the customer Service at the desk was excellent. Their breakfast is better than most ! I will... More 

Was this review helpful? Yes 3
Lubbock, Texas, United States
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 15, 2014

What a joke. The pictures they show you on the website are misleading. You can see straight through the curtains they have on their "indoor" rooms. Which btw you are not guaranteed when you get here even though they make it seem like that is what you are getting. The rooms are filthy. It's noisy. It doesn't exactly promote safety.... More 

Was this review helpful? Yes 4
Midland, Texas
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 14, 2014

This is not the Holiday Inn! It was bought out by the Clarion. It would of been nice if they had told us that. Was there for the Beth Moore convention on July 11 & 12 2014. Our room was clean enough until I saw a couple of bugs! Yuck and bathroom could have been cleaner. Toilet handed was broken... More 

Was this review helpful? Yes 3
Flower Mound, Texas
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed July 14, 2014

We booked two rooms through priceline and it was a good place to stay for one night. Rooms were very small and the hotel seemed a bit outdated, but everything was clean. We got an excellent deal through Priceline, but would not want to pay the cost of booking directly through Holiday Inn.

Was this review helpful? Yes
Dallas, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed July 12, 2014

This hotel's name has been changed to the Clarion Grand Park Hotel!!! It is no longer the Holiday Inn!!!!! I can't make a full review because my reservation is in September.I am giving them five stars only until I stay at this hotel and can make a full review.

Was this review helpful? Yes 1
Peoria, Illinois
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
53 helpful votes 53 helpful votes
2 of 5 stars Reviewed July 7, 2014

We did this one through hotwire. First, we could not find the entrance. No sign saying where the lobby was located. All I could think of is what would the Hotel Impossible gentleman say concerning the entrance. It looked as if it was under construction. The staff although friendly was very robotic like, monotone. or even script rehearsed. Once we... More 

Was this review helpful? Yes 3
Tucson, Arizona
Contributor
15 reviews 15 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 27, 2014

First thing I noticed when entering my room the curtains were so filthy that I stopped by the door and turned the lights on, the windows were all scratched all over the glass, there was either caked dirt or grime all over the Window AC unit, the couch looked like it may have been some sort of mustard yellow, screaming... More 

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nzahir, General Manager at Clarion Hotel, responded to this review

Dear Guest, Thanks for your review. I appologize for the bad experience at our hotel. Your feedback is highly valued. Please know that I regret your expectations were not met on this visit and will be shared with the appropriate associates. On your next visit please give me the opportunity to meet with you and assure a pleasant stay. Cordially,... More 

Katy, Texas
Contributor
19 reviews 19 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 17, 2014

This hotel is a bit older, with some (even number) rooms opening to the outside and some (odd number) rooms opening to the inside of the facility. The front desk staff were very helpful, polite and pleasant. The breakfast buffet had all the basics and you could make your own Texas state-shaped waffle... great fun for the kids!

Was this review helpful? Yes
nzahir, General Manager at Clarion Hotel, responded to this review

Dear Powerda2 Thank you for your four star review. Taking time from your busy schedule to share your experience is valued and appreciated. Thank You for staying with us and sharing your experience. We will use you positive comments to commend our staff and we look forward to your return. More 

Albuquerque, New Mexico
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 11, 2014

When I first checked in they gave me a room inside on the second floor. There was no easy way to move my luggage as the elevator was a long way away and I had to go up the stairs. They do have both interior and exterior rooms so I requested to switch to an exterior room on the bottom... More 

Was this review helpful? Yes
nzahir, General Manager at Clarion Hotel, responded to this review

Dear NMTravel505 Thanks for your review. Your feedback is highly valued. Please know that I regret your expectations were not met on this visit and will be shared with the appropriate associates. On your next visit please give me the opportunity to meet with you and assure a pleasant stay. More 

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