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All 56 Lubbock hotels

Holiday Inn Lubbock Park Plaza

3.0 of 5 Hotel   |   3201 South Loop 289, Lubbock, TX 79423
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53%
Ranked #30 of 56 hotels in Lubbock
A recent review
4 of 5 stars reviewed 3 weeks ago
powerda2 Katy, Texas
  • Reviews (127)
  • Photos (28)
  • Amenities
  • Room tips (34)
  • Location
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127 people have reviewed this hotel

Traveler rating
    36
    27
    25
    23
    16
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42
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28
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • Any
English first
Peoria, Illinois
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

We did this one through hotwire. First, we could not find the entrance. No sign saying where the lobby was located. All I could think of is what would the Hotel Impossible gentleman say concerning the entrance. It looked as if it was under construction. The staff although friendly was very robotic like, monotone. or even script rehearsed. Once we... More

Was this review helpful? Yes
Tucson, Arizona
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 of 5 stars Reviewed 2 weeks ago

First thing I noticed when entering my room the curtains were so filthy that I stopped by the door and turned the lights on, the windows were all scratched all over the glass, there was either caked dirt or grime all over the Window AC unit, the couch looked like it may have been some sort of mustard yellow, screaming... More

Was this review helpful? Yes
nzahir, General Manager at Holiday Inn Lubbock Park Plaza, responded to this review

Dear Guest, Thanks for your review. I appologize for the bad experience at our hotel. Your feedback is highly valued. Please know that I regret your expectations were not met on this visit and will be shared with the appropriate associates. On your next visit please give me the opportunity to meet with you and assure a pleasant stay. Cordially,... More

Katy, Texas
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

This hotel is a bit older, with some (even number) rooms opening to the outside and some (odd number) rooms opening to the inside of the facility. The front desk staff were very helpful, polite and pleasant. The breakfast buffet had all the basics and you could make your own Texas state-shaped waffle... great fun for the kids!

Was this review helpful? Yes
nzahir, General Manager at Holiday Inn Lubbock Park Plaza, responded to this review

Dear Powerda2 Thank you for your four star review. Taking time from your busy schedule to share your experience is valued and appreciated. Thank You for staying with us and sharing your experience. We will use you positive comments to commend our staff and we look forward to your return. More

Albuquerque, New Mexico
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

When I first checked in they gave me a room inside on the second floor. There was no easy way to move my luggage as the elevator was a long way away and I had to go up the stairs. They do have both interior and exterior rooms so I requested to switch to an exterior room on the bottom... More

Was this review helpful? Yes
nzahir, General Manager at Holiday Inn Lubbock Park Plaza, responded to this review

Dear NMTravel505 Thanks for your review. Your feedback is highly valued. Please know that I regret your expectations were not met on this visit and will be shared with the appropriate associates. On your next visit please give me the opportunity to meet with you and assure a pleasant stay. More

Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 30, 2014

The rooms are quite large and the beds are comfortable. There is a nice pool and a garden area in which to sit and talk. There is also a large atrium bar to have cocktails while winding down in the evenings. We stay in Lubbock several times a year and love staying here. Easy access to campus and also to... More

Was this review helpful? Yes
nzahir, General Manager at Holiday Inn Lubbock Park Plaza, responded to this review

Dear Kimberly, Thank you so much for rating our hotel four star. Taking time from your busy schedule to share your experience is valued and appreciated. Thank You for staying with us and sharing your experience. We will use you positive comments to commend our staff and we look forward to your return. More

Texas
Contributor
20 reviews 20 reviews
10 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed May 23, 2014

I stayed here for a conference and was pleasantly surprised, considering it's a Holiday Inn. The inner rooms surround an atrium full of nice green plants, which is a commodity in Lubbock, Texas. The room's door and window open onto the atrium, which can be disconcerting when you are sitting on the couch and people walk by as they go... More

Was this review helpful? Yes
nzahir, General Manager at Holiday Inn Lubbock Park Plaza, responded to this review

Dear Optique, Thank you so much for rating our hotel four star. Taking time from your busy schedule to share your experience is valued and appreciated. Thank You for staying with us and sharing your experience. We will use you positive comments to commend our staff and we look forward to your return. More

Lubbock, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 19, 2014

Stayed here for our wedding weekend I prefer the interior rooms I like the way everything was close to our room. Seems like being on the loop makes it easier to get to places.Staff was so nice Doubt the same staff work there but I would still go back.. Hopefully they're all trained the same

Was this review helpful? Yes
nzahir, General Manager at Holiday Inn Lubbock Park Plaza, responded to this review

Dear Janie, Thanks so much for your excellent review. Taking time from your busy schedule to share your experience is valued and appreciated. Thank You for staying with us and sharing your experience. We will use you positive comments to commend our staff and we look forward to your return. More

St. Petersburg, Florida
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed May 14, 2014

First of all, I travel extensively for work and stay in hotels at least 100 nights each year, so I have seen all types of rooms in many states and rarely write reviews for poor service. However... Checked into this place on 5/13/14 at about 4pm. First impression was not good. Parking lot was mostly empty, except for a group... More

Was this review helpful? Yes
nzahir, General Manager at Holiday Inn Lubbock Park Plaza, responded to this review

Dear Phil, Thank you very much for your comments. Sorry, you had bad experience at the hotel with front desk staff. I spoke to our front office manager and executive housekeeper regarding the situation and I can assure that on your next trip you will not have bad experience. We sincerely hope that you will give us another opportunity in... More

Seguin, TX
Top Contributor
143 reviews 143 reviews
52 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed April 30, 2014

The hotel is old and weathered, but the sheets and towels were clean. The staff is great, and being in the IHG rewards paid off with many extras. The weight room was just a few machines, but they have an indoor pool and a great bar area as well as a working business center.

Was this review helpful? Yes
nzahir, General Manager at Holiday Inn Lubbock Park Plaza, responded to this review

Dear Thomas, Thanks so much for your review. Taking time from your busy schedule to share your experience is valued and appreciated. Thank You for staying with us and sharing your experience. We will use your positive comments to commend our staff and we look forward to your return. More

Lovington, New Mexico
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed April 21, 2014

i have been staying at this Holiday Inn for over 2 years and they have always been helpful and tried their best to do everything to make me comfortable. Sure there have been some little issues as with any hotel. As soon as i bring it to their attention they are quick to take care of the issue and are... More

Was this review helpful? Yes
nzahir, General Manager at Holiday Inn Lubbock Park Plaza, responded to this review

Dear Tami, Wow, Excellent Comments. Thanks so much for your review. Taking time from your busy schedule to share your experience is valued and appreciated. Thank You for staying with us and sharing your experience. We will use you positive comments to commend our staff and we look forward to your return. More

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Additional Information about Holiday Inn Lubbock Park Plaza

Address: 3201 South Loop 289, Lubbock, TX 79423
Phone Number:
Location: United States > Texas > Lubbock
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Lubbock Park Plaza 3*
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Also Known As:
Holiday Inn Lubbock Park Plaza Hotel Lubbock
Park Plaza Lubbock
Lubbock Park Plaza
Lubbock Holiday Inn

28 photos of this hotel

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Hotel & grounds (4)
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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
Enjoy the best in dinning and shopping in Lubbock while staying at the Holiday Inn Park Plaza, conveniently located just off Loop 289. The Holiday Inn Lubbock Park Plaza is within minutes of Texas Tech, downtown Lubbock, the South Plains Shopping Center and the Buddy Holly Museum. We boast the largest hotel atrium in Lubbock and West Texas. Relax to the sounds of the Grand Atrium Fountain and Holiday Inn as you stroll through our tropical paradise. Welcome to the Holiday Inn Park Plaza; rest easy. You've found your 'home away from home,' with a large indoor pool and the Holiday Inn Lounge and Atrium Bar. ... more   less 
Number of rooms
203

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