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Clarion Hotel

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3201 South Loop 289, Lubbock, TX 79423 (Formerly Holiday Inn Lubbock Park Plaza)
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156 Reviews from our TripAdvisor Community

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Traveler rating
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    34
    33
    25
    21
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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    (39)
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    (23)
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San Antonio
Level Contributor
77 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed 1 night in the Clarion Hotel. The rooms are very large and comfortable, in the style of older hotels. The bed was terrific. Breakfast buffet included in our stay offered 2 types of scrambled eggs, sausage, biscuits and gravy, plus all the pastry, waffles, etc. Although we didn't take time to take a dip, the pool area is... More 

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Chesterfield, United States
Level Contributor
6 reviews
5 hotel reviews
3 of 5 stars Reviewed 2 days ago NEW

This is an older facility, but the rooms are well maintained and clean. The staff is excellent. Michael, the front desk manager made it a point to visit with us during our stay to make sure we were happy with our stay. The lady that runs the restaurant is super friendly and very accommodating. The atrium makes a good place... More 

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Bastrop, Texas
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Room was clean in fact it was very average. If you are checking in with CLC then be prepared to go to. The back of the hotel, it seems like they only put CLC customers in the back of the hotel way from other guests. The lobby was having problems with the A/C so it made check in very rough... More 

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Abilene, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

First of all I had a special request for a room, They did not accommodate. When I complained and asked for the manger. the person at the front said he was the manager but offered no fix to the situation . called back five minutes later said he fixed it for us to get our stuff out of the room... More 

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John S, Manager at Clarion Hotel, responded to this review

I apologize debora I personally reviewed your reservation prior to your arrival we did receive a request for a first floor room but were unaware of the additional desire for a room by the pool. The room type you did reserve is not adjacent to the pool and i truly apologize for not being able to fulfill your request at... More 

Buda, Texas
2 reviews
4 of 5 stars Reviewed 3 weeks ago

I reserved a room through another travel site at this hotel. Unfortunately, the site cancelled my reservation without my request or notifying me. Although I arrived without a room, the front desk found me a room and at the same price. Sandy, at the front desk, remained calm and professional, which kept me calm. She is the best.

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John S, Manager at Clarion Hotel, responded to this review

Thank you so much for the compliments regarding Sandy she is a great asset and hard working team member. We look forward to your return. More 

Fort Worth, Texas
Level Contributor
54 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed 3 weeks ago

During a recent business trip to Lubbock, I spent a very pleasant and most enjoyable night at the Clarion Hotel. As a former resident of Lubbock, much to my surprise, I found that this Hotel, one that I had known by several other names, had recently become a Clarion Hotel.. An enthusiastic and friendly "Welcome" by Samantha at the front... More 

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John S, Manager at Clarion Hotel, responded to this review

Thank you so much for the kind comments regarding your stay. We certainly hope you will return and be our guest in the future. More 

Plano, Texas
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The design of the hotel is amazing. The room I stayed in was very large, clean, and very well maintained. Staff was polite and professional. Rates during my weekend were excellent. Would definitely stay here again and recommend to others.

Was this review helpful? Yes 1
John S, Manager at Clarion Hotel, responded to this review

Thank you for staying with us and we are glad you found your trip enjoyable. More 

Taylor, Texas
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed May 28, 2015

This is one gargantuan, old-style hotel with an enormous atrium with gardens and a pool. The front desk staff was cordial and accommodated a required room change. The pool made our first room damp and smelling of chemicals, although ever so slightly. The new room was much better. The bar staff was right on with a great attitude and informed... More 

Was this review helpful? Yes
John S, Manager at Clarion Hotel, responded to this review

Thank you for reviewing our property, it is a jewel. The staff is great to work with and we do try to keep each other supported and happy. We look forward to seeing you again. More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 27, 2015

We stayed at this hotel because it has free breakfast and indoor pool. We only stayed one night and let me tell you, it was well worth it. The price is right, breakfast was really good, front desk staff was really friendly. The rooms are a nice size. The hotel is a little older but very clean. We would recommend... More 

Was this review helpful? Yes
John S, Manager at Clarion Hotel, responded to this review

Thank you for reviewing your stay we certainly appreciate your business. As for cleanliness it is a large building to take care of but we have a great housekeeping staff. More 

Fredericksburg, Texas
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed May 19, 2015

This is a very unique hotel. You can tell this place was 4 or 5 stars 20 years ago. It is a great set up. They have rooms that are accessible from either the inside lobby or outside where you can park in front of your room. They have a large breakfast area and a bar in the lobby area... More 

Was this review helpful? Yes 1
John S, Manager at Clarion Hotel, responded to this review

Thank you staying with us we look forward to your return. More 

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