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Clarion Hotel

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3201 South Loop 289, Lubbock, TX 79423 (Formerly Holiday Inn Lubbock Park Plaza)
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1 room 1 guest
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Clarion Hotel
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160 Reviews from our TripAdvisor Community

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Traveler rating
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    35
    25
    23
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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    (39)
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Whitehouse, Texas
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We stayed in room 290. My parents stayed in 279. Their air was out and maintenance put a commercial blower in front of it and considered it fixed. BOTH phones in our room were broken and unable to get a dial tone. I'm guessing that must be illegal for safety reasons. Our stay was comically bad. Maybe just bad.

Was this review helpful? Yes 2
San Antonio, Texas
1 review
1 of 5 stars Reviewed 3 weeks ago

My family and I stayed for one night, they gave us a room on the 2nd floor only accessible through stairs (no elevator) we told the front desk that our handicap mother could not use stairs and they said there was no other rooms-nothing they could do. The A/C barely worked-the room was hot!!!! Only one lamp worked, only 2... More 

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Level Contributor
11 reviews
4 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

Smelled of Lysol. But could've been worse! Beds not too comfortable. Older place. Roach in bathroom. We didn't spend much time in it though. Staff was nice. Wouldn't necessarily go there again. Wasn't expecting too much so not like we were disappointed.

Was this review helpful? Yes
John S, Manager at Clarion Hotel, responded to this review

We are sorry to hear we did not exceed your expectations, it is our objective to be more than just ok. Thank you for staying with us and we do hope you will return. More 

Susanville, California
Level Contributor
3 reviews
3 of 5 stars Reviewed 4 weeks ago

Stayed there one night with my boys (two dogs) and it was just fine. The room was clean, the toilet paper was on the roller correctly and there was breakfast. They only had a smoking room available but it didn't stink as bad as I thought it would. Not bad for the night we stayed. The price was alright too.

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John S, Manager at Clarion Hotel, responded to this review

Thank you for staying with us and I apologize for only having a smoking room available for you and your family. Please return and be our guest again. More 

San Antonio
Level Contributor
76 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed 1 night in the Clarion Hotel. The rooms are very large and comfortable, in the style of older hotels. The bed was terrific. Breakfast buffet included in our stay offered 2 types of scrambled eggs, sausage, biscuits and gravy, plus all the pastry, waffles, etc. Although we didn't take time to take a dip, the pool area is... More 

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John S, Manager at Clarion Hotel, responded to this review

We are happy that you were pleased with your stay and look forward to your return. Thank you for giving us a try. More 

Chesterfield, United States
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This is an older facility, but the rooms are well maintained and clean. The staff is excellent. Michael, the front desk manager made it a point to visit with us during our stay to make sure we were happy with our stay. The lady that runs the restaurant is super friendly and very accommodating. The atrium makes a good place... More 

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John S, Manager at Clarion Hotel, responded to this review

Thank you for staying with us we have addressed the wifi issues which we were experiencing in the atrium area. We look forward to your return. More 

Bastrop, Texas
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 23, 2015

Room was clean in fact it was very average. If you are checking in with CLC then be prepared to go to. The back of the hotel, it seems like they only put CLC customers in the back of the hotel way from other guests. The lobby was having problems with the A/C so it made check in very rough... More 

Was this review helpful? Yes
John S, Manager at Clarion Hotel, responded to this review

Thank you for taking the time to comment on your stay. The Lobby air conditioner has been serviced and we hope to see you again soon. More 

Abilene, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 21, 2015

First of all I had a special request for a room, They did not accommodate. When I complained and asked for the manger. the person at the front said he was the manager but offered no fix to the situation . called back five minutes later said he fixed it for us to get our stuff out of the room... More 

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John S, Manager at Clarion Hotel, responded to this review

I apologize debora I personally reviewed your reservation prior to your arrival we did receive a request for a first floor room but were unaware of the additional desire for a room by the pool. The room type you did reserve is not adjacent to the pool and i truly apologize for not being able to fulfill your request at... More 

Buda, Texas
2 reviews
4 of 5 stars Reviewed July 12, 2015

I reserved a room through another travel site at this hotel. Unfortunately, the site cancelled my reservation without my request or notifying me. Although I arrived without a room, the front desk found me a room and at the same price. Sandy, at the front desk, remained calm and professional, which kept me calm. She is the best.

Was this review helpful? Yes
John S, Manager at Clarion Hotel, responded to this review

Thank you so much for the compliments regarding Sandy she is a great asset and hard working team member. We look forward to your return. More 

Fort Worth, Texas
Level Contributor
55 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed July 6, 2015

During a recent business trip to Lubbock, I spent a very pleasant and most enjoyable night at the Clarion Hotel. As a former resident of Lubbock, much to my surprise, I found that this Hotel, one that I had known by several other names, had recently become a Clarion Hotel.. An enthusiastic and friendly "Welcome" by Samantha at the front... More 

Was this review helpful? Yes
John S, Manager at Clarion Hotel, responded to this review

Thank you so much for the kind comments regarding your stay. We certainly hope you will return and be our guest in the future. More 

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