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MCM Elegante Hotel & Suites

3.5 of 5
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801 Ave. Q, Lubbock, TX 79401 (Formerly Holiday Inn Lubbock-Hotel & Towers)
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1 room 1 adult
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MCM Elegante Hotel & Suites
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73 Reviews from our TripAdvisor Community

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Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

The back door smelled of marijuana and so did a couple of the staff. We happened on one of the staff cussing about how much he hated his boss. I'm glad my child didn't hear the swear words. We had been coming to this property since it was a Holiday Inn but it has gone down hill.

Helpful?
Thank ITprofessional
Yolanda M, General Manager at MCM Elegante Hotel & Suites, responded to this review

I am truly sorry for your experience here at the hotel. I would like to speak with you further concerning the above mentioned incident to get more details if possible and to make things right for you. We appreciate your business and strive to better ourselves daily and do not condone such activities. 806-763-1200 ext 1166 More 

Midland
Level Contributor
67 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

This is my favorite hotel in Lubbock. It's convenient to everything such as The Marsha Sharp Freeway, shopping, downtown, and easy access to the University. There is a coffee bar, free full breakfast, a full service restaurant on site, room service, a bar, all the amenities that are hard to find in an affordable hotel. My room has always been... More 

Helpful?
Thank Susieq1047
Yolanda M, General Manager at MCM Elegante Hotel & Suites, responded to this review

Thank you for such a great review! We strive everyday to achieve our motto of "exceptional friendliness & cleanliness" We look forward to seeing you again. More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 1, 2015 via mobile

Close to Walmart. Staff very kind. Have microwaves in the room. Pool and fitness are available. Free breakfast. Free shuttle between airport. Have individual router for free wifi in the room. But not close to the downtown, and the hotel kinda old and quite.

Helpful?
Thank Nutvara J
Yolanda M, General Manager at MCM Elegante Hotel & Suites, responded to this review

We are glad you enjoyed your stay with us and hope to see you again soon. More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed November 14, 2015 via mobile

Hotel bar was good and complimentary breakfast was nice. Hotel lacked a little in the details. Tub slow to drain and toilet seat does not stay up. Would stay here again, but there is not much else close to the hotel to go to eat. A mike walk towards places near campus.

Helpful?
1 Thank Bentley_C33
Iraan, TX
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed October 27, 2015 via mobile

The room is clean enough, but when I went to use the ice bucket, there was no liner provided and there was still water left it from the last guest. The WiFi is splotchy in the room, seems to be better in the hallway, and after two calls to the front desk it still only works in the bathroom, and... More 

Helpful?
1 Thank homerc754
Cypress, Texas
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed October 21, 2015

Stayed for 3 nights and paid a premium. 1st room had a view of an empty building. 2nd room had a view of the homeless shelter. No trouble, just interesting and some lingering people with no place to go. In room amenities met expectations. Bath did not drain and the faucet was actual off center, so no telling where all... More 

Helpful?
4 Thank CypressBunch
Dallas, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed September 29, 2015

Despite the negative comments this was an okay hotel. Stayed in the atrium part and rooms are fine. Housekeeping is still a bit of a problem in the bath as the shower needed a little better cleaning but rest of room was clean Bar is good and restaurant is okay. Pretty pricey for football weekend. But not as bad as... More 

Helpful?
Thank Royce P
Plano, Texas
Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed September 28, 2015

It was parent weekend and there were not many hotels that had rooms available, so we did find this hotel that had a room. We paid $230 for one night and it definitely wasn't worth the price. The room was clean, but the coffee pot didn't work and their were stains on the carpet, and the tub was broken. The... More 

Helpful?
Thank 4Barry
A TripAdvisor Member
2 of 5 stars Reviewed September 13, 2015 via mobile

We have stayed here twice in the past year and although an older property they had friendly service, the rooms are large, and they were trying. Something has happened since we last stayed there. And it isn't renovations. This third visit this weekend was frustrating because the commode didn't work, the room was musty, and the carpet had a bit... More 

Helpful?
1 Thank A TripAdvisor Member
Baton Rouge, Louisiana
Level Contributor
65 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed September 13, 2015

I don't even know where to begin. Just trust me and run far, far away! The name is misleading. There is nothing elegant about this hotel. -Filthy Restrooms (hair from previous guest(s) on the bathroom floor and in the tub. Room appeared haphazardly cleaned. The carpet looked as if it hadn't been shampooed in decades. -Restaurant offers good food but... More 

Helpful?
1 Thank JohnnyFaye
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