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MCM Elegante Hotel & Suites

801 Ave. Q, Lubbock, TX 79401 (Formerly Holiday Inn Lubbock-Hotel & Towers)
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MCM Elegante Hotel & Suites
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Ranked #28 of 57 Hotels in Lubbock
A recent review
5 of 5 stars reviewed 1 week ago
imssc1 Houston, Texas
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40 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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San Antonio, Texas
1 review
1 of 5 stars Reviewed 1 week ago

If I could give this 0 stars I would!!! First of all don't think you're going to walk into this place and see a big beautiful fountain like you see in the pictures on google because that's not the case at all matter a fact we never saw it at all so if this so called fountain is there then... More 

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Houston, Texas
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 1 week ago

We've stayed at the Embassy Suites and the No. 1 rated Hampton Inn but this hotel far exceeds them both in exceptional service. The staff of this well-located hotel prides itself on making guests feel at home. We had been working with Sales Manager Janie Zuniga for six months to house our guests and host the rehearsal dinner for our... More 

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1 review
3 of 5 stars Reviewed 4 weeks ago

Stayed here for business last week- convenient walk to the Lubbock Civic Center. Hotel is in a kind of shady/deserted downtown area...it looked like the hotels closer to Texas Tech were nicer. My room had water stains and the bathroom had mold on the ceiling. My room was not cleaned every day. I think the hotel overall could use a... More 

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Austin, Texas
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 19, 2015

Spent 2 nights over last weekend (March 13-15) with my teenager. I would consider it a 3 star hotel, and a very good deal for this level. Staff is very friendly and has a 'can-do' attitude, which is an asset to any hotel. We were surprised to see that a free breakfast is included! Not just an apple and a... More 

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 8, 2015

When I went to my room, it was very dusty so I called down and told the front desk that my room needed to be cleaned. The tub also had dirt in it as well. During our stay, we found that the tub drained slowly and the hot water was hit and miss. In addition, my students' room was not... More 

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Hobbs, New Mexico
Top Contributor
57 reviews 57 reviews
8 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed February 18, 2015 via mobile

Ok, first of all let me preface this with, I thought this was a brand new hotel, but apparently it was an old hotel that was redone? So in that way I was slightly disappointed...there was also no hot tub which I would have known if I had read the full description, so not their fault. But the service was... More 

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Odessa, Texas
1 review
5 of 5 stars Reviewed January 21, 2015

Great people Good Time will not stay any where else next time in Lubbock !!!!!!!!!!! Room was clean ,nice bed, room was great. I could have stayed more but I have a boss . hade a early check in was there at 8:30 and late check out at 2:00 Thanks

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Denver, CO
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed January 11, 2015

The room smelled overwhelmingly of a perfume obviously meant to cover up something. After seeing the bathroom, it was clearly meant to hide the smells of mold and mildew! We will not be tempted to make a return visit to this establishment!

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Lubbock, Texas
4 reviews 4 reviews
5 of 5 stars Reviewed January 2, 2015

I chose the MCM Elegante for an upcoming wedding reception after visiting various times for community events. I love how involved the staff is in the community, and the welcoming feeling that greets you when walking in the door. The amenities are top notch - in-room coffee is from Starbucks, and is made with a Keurig. The bath products are... More 

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Austin, Texas, United States
1 review
5 of 5 stars Reviewed December 2, 2014

This was a wonderful place to stay. It is a little dated but it is clean and comfortable and the people we as nice as could be when we checked in in the middle of the night. They even brought a wheelchair out for me since I was so sore from the long drive. The room service was timely and... More 

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34 photos of this hotel

Management photos: Courtesy of the property manager

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Room/suite (15)
Pool/beach area (3)
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Hotel & grounds (3)
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