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All 56 Lubbock hotels

Hampton Inn & Suites Lubbock Southwest

2.5 of 5 Hotel   |   5614 Englewood Ave, Lubbock, TX 79424
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91%
Ranked #1 of 56 hotels in Lubbock
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
aaron l Arkansas City, Kansas
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  • Reviews (314)
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314 people have reviewed this hotel

Traveler rating
    240
    48
    17
    5
    4
See reviews for
90
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127
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
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English first
Arkansas City, Kansas
1 review
5 of 5 stars Reviewed yesterday NEW

My husband and i stayed at this hotel on a summer trip around the country. We came in with no reservation due to the fact that the hotel we had planned to stay at was overbooked. Although this hotel was quite busy we were greeted warmly by one of the best front desk associates i have yet to find im... More

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Bandera, United States
1 review
5 of 5 stars Reviewed yesterday NEW

Our stay was out of need for rest, a stop on a long trip. This Hotel was exactly what we needed. Good location right off the Loop, clean and quiet which is remarkable since the other guest were mostly youth!

Review collected in partnership with Hampton

Was this review helpful? Yes
Jenks, Oklahoma
Contributor
17 reviews 17 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My room was not ready when I arrived to check in so I was upgraded to a junior suite. This was great except there was no refrigerator or microwave in this suite. When I travel I like to bring bottles of water and juice with me in a small cooler and keep them cold in the fridge. I also wanted... More

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CGANDHI23, General Manager at Hampton Inn & Suites Lubbock Southwest, responded to this review

Thank you so much for your kind words regarding our hotel, I'm so glad to hear that you enjoyed your stay. I'm sorry you were not informed upon check-in that our Junior Suites do not have microwaves or fridges in them. If you are ever placed in one of our rooms without those amenities PLEASE let us know, we have... More

Austin TX
2 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

The 1st time we stopped here was on the way back home form Colorado on June 22,2014. We came in late and had a good check-in. The next day after breakfast, me and my wife wanted to go to the Hot tub in the pool area. We arrived at the hot tub in the pool area only to find this... More

Was this review helpful? Yes 1
CGANDHI23, Owner at Hampton Inn & Suites Lubbock Southwest, responded to this review

I want to thank you for taking time to write a response. With that being said, I would like to apologize for the annoying buzzing coming from the pool and hot tub area. We had a part on order that has been replaced this week so the next time you come to Lubbock our hot tub will be up and... More

Aledo, Texas
1 review
4 of 5 stars Reviewed 1 week ago

Have stayed at this particular hotel 3 or 4 times now and leave here impressed with the staff and the cleanliness of the rooms every time. The staff seems to always be so very friendly. This particular trip my son was partaking in an Iron-man and we needed to be at buffalo Springs lake long before breakfast was going to... More

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CGANDHI23, General Manager at Hampton Inn & Suites Lubbock Southwest, responded to this review

Thank you so much for your kind words about the hotel, I am happy to hear that you are not only a repeat guest but one that we continue to impress. I'm so glad that each time you stay here you feel like the staff is getting friendlier for we strive to be the friendliest guest services agents. I will... More

Alta Loma, United States
1 review
5 of 5 stars Reviewed 1 week ago

The rooms are clean. The staff is friendly. Breakfast and light dinner is served. They also have a free airport shuttle!! I travel a lot and was very pleased with the value of this hotel. I will come back here when I visit Lubbock in the future.

Review collected in partnership with Hampton

Was this review helpful? Yes
CGANDHI23, General Manager at Hampton Inn & Suites Lubbock Southwest, responded to this review

Thank you so much for your kind words about our hotel, I am so glad you enjoyed your stay. I pride myself on my team and the "Hamptonality" we deliver each day. I'm glad you found the rooms clean and the staff friendly as well as being able to partake in both breakfast and dinner. I'm happy to hear you... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

July 12, 2014 at 7:10 I arrived back at my hotel after trying on wedding dresses, I walked over to the breakfast area for some coffee when I saw they were offering snacks I leaned over to see what they had. I decided not to try any and turned my back. At this time, there were many people seated in... More

Was this review helpful? Yes 1
CGANDHI23, General Manager at Hampton Inn & Suites Lubbock Southwest, responded to this review

Please let me begin by expressing my deepest apologies for the behavior you experienced last weekend. I spoke to the guest services agent he also wished to express his deepest apologies, his intention was never to embarrass you. The health department employs strict regulations on how food during reception is handled which is why he expressed his concern when tongs... More

odessa, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Yes we needed a get away- again- To Lubbock. We like this Hampton- Not the best Location - always need directions- but a great staff- everyone friendly. The breakfast was not great but the evening snack/meals they are great. This was a great get away from Odessa. The people are great here. Keep up the great job you're all doing!

Review collected in partnership with Hampton

Was this review helpful? Yes
CGANDHI23, General Manager at Hampton Inn & Suites Lubbock Southwest, responded to this review

Thanks for your kind comments about your recent stay at our hotel. Hope to see you return again soon. Safe travels. More

1 review
5 of 5 stars Reviewed 2 weeks ago

My kids and I came to stay at your hotel and i must say of all the amazing experiences Kim was the best we came in with kids who were super tired and cranky from the drive and immediately Kim was able to cheer them up and make them smile she was extremely helpful with directions to places we could... More

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CGANDHI23, General Manager at Hampton Inn & Suites Lubbock Southwest, responded to this review

Thank you for your review. Here at our hotel we are very happy to hear to hear that you had an enjoyable stay with us. We are all about Satisfaction Guaranteed and I will let Kim know that she helped make your trip great! We hope to see you again soon. More

freeport, florida
Contributor
14 reviews 14 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We loved the service, very welcoming and outgoing. The manager's reception in the evening was very nice. The beds were immaculate and cozy. Our room was on the top floor and we did not hear a thing. Housekeeping looked like it rushed too fast through this room. Not a big deal but a bit annoying to a otherwise pleasant stay.

Was this review helpful? Yes 1
CGANDHI23, General Manager at Hampton Inn & Suites Lubbock Southwest, responded to this review

Thanks for your kind comments about your recent stay at our hotel. Hope to see you return again soon. Safe travels. More

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Additional Information about Hampton Inn & Suites Lubbock Southwest

Address: 5614 Englewood Ave, Lubbock, TX 79424
Phone Number:
Location: United States > Texas > Lubbock
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Lubbock Southwest 2.5*
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Also Known As:
Hampton Inn And Suites Lubbock Southwest
Hampton Inn & Suites Lubbock Southwest Hotel Lubbock
Hampton Inn Lubbock
Lubbock Hampton Inn

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#1 Family Hotel in Lubbock #1 Business Hotel in Lubbock #2 Romantic Hotel in Lubbock
Hotel Class
Official Description (provided by the hotel)
The Hampton Inn and Suites is a very nice elegant place of stay for all types of travelers whether you are family traveling to get away or visiting family here or you are here for business. We offer a Deluxe Continental Breakfast with an on site hostess. Very friendly and helpful staff to help accommodate you and meet your expectations. ... more   less 
Number of rooms
80

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