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Quality Inn & Suites

2.5 of 5 3430 W Loop 289, 34th Street & Loop 289 South, Lubbock, TX 79407
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Certificate of Excellence 2014
Quality Inn & Suites
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Quality Inn & Suites
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394 reviews from our community

Traveler rating
    281
    94
    15
    3
    1
See reviews for
159
47
25
82
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Albuquerque, New Mexico
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

This is where we like to stay when we are in Lubbock. Everyone is super friendly., comfy and clean. Breakfast was good and service was great, yes we even had service at breakfast. Somewhat higher than other hotels but I think it's worth the extra...

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Oklahoma City, Oklahoma
Contributor
17 reviews 17 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I am a frequent traveler and have stayed at a lot of different hotels in Lubbock. This hotel has a wonderful staff and very clean and comfortable rooms. I stayed 2 weeks at this hotel my last stay and i have nothing negative to say.

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Wolfe City, Texas, United States
Senior Contributor
45 reviews 45 reviews
14 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

I made a spur of the moment decision to surprise a handicapped friend who lives in Assisted Living and has no family. I started looking for a room for 2 nights and discovered I had picked the busiest weekend in Lubbock, Tech graduation. I called this hotel directly and inquired if they had any cancellations and I was told they... More 

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Arlington, Texas
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed December 22, 2014

Very friendly people from check in to check out. Loved the chocolate chip cookies and popcorn in the evening. Breakfast was served buffet style.Breakfast consisted of cook your own waffles however most of the time there was an attendant there to do it for you,sausage,bacon and toast and other typical breakfast fare. Indoor hot tub was warm with good strong... More 

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El Paso, Texas
1 review
5 of 5 stars Reviewed December 18, 2014

I went to Lubbock for the first time to support our Canutillo High School Football team and stayed at the Quality Inn & Suites since most of the city was sold out I wasn't expecting much from this hotel. I traveled with my sister, niece and a good friend we arrived there like an hour before the game on Friday... More 

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Delaware, Ohio
Top Contributor
135 reviews 135 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed December 13, 2014

Stayed here a few nights for a business trip. Exterior grounds: the exterior was exceptionally clean and welcoming. There is plenty of parking in front, around the side, and in back. Common areas: I only took advantage of the breakfast area, which was always clean and presentable. Breakfast was fine, but there was no change in menu the entire time... More 

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Parthp91, General Manager at Quality Inn & Suites, responded to this review

Dear Ray R, Thank you for great response to our hotel. We appreciate you staying with us during your travel to Lubbock. I'm glad that you enjoyed our hot breakfast. We take great pride in making sure that our rooms are clean. I'm very proud of our great staff and I'm glad that they were able to help you out... More 

Cities I've lived in & visited
Contributor
13 reviews 13 reviews
10 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed December 12, 2014

Besides the hotel needing updates (such as an elevator that doesn't make you nervous), the hotel has a welcoming entrance and friendly staff. The only minor issues we had were the carpets turned our feet (with socks on) black, and the hotel seemed in need of TLC. It's located in a great area near Costco's, Cabela's, and Joe's Crab Shack.... More 

Was this review helpful? Yes
michelletx998, General Manager at Quality Inn & Suites, responded to this review

Thank you for your response. We pride our self on our great staff and I'm glad that our staff was able to help you with your stay. We take every comment about our hotel seriously and your recent comment about our stay will be taken care of immediately. Our hotel really is situated in a great location and we are... More 

Monahans, Texas
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 9, 2014

Clean rooms and helpful staff. We always stay here when we are in Lubbock. The guy at breakfast is always the highlight. My kids loved him. We always appreciate staying here. Only problem is the noise from the elevator, but rest assured it works fine.

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michelletx998, General Manager at Quality Inn & Suites, responded to this review

Dear Terrill24, Wow! Thank you so much for leaving such a wonderful review on Trip Advisor. Everyone here is so happy to help all our guests in any way possible, to ensure that their stay a great one. Joe, in the breakfast area, is great and im glad you enjoyed his hospitality. I hope you do come back and stay... More 

Texas
Top Contributor
77 reviews 77 reviews
16 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed December 3, 2014

Clean, comfortable hotel with the friendliest staff I've ever seen! Seriously, EVERY member of the staff.... housekeeping, front desk, breakfast room....were all just the nicest people. Housekeeping even left us a little note saying thanks for staying there. I meant to request a 3rd floor room after reading some reviews about room noise, but I forgot. We were on the... More 

Was this review helpful? Yes 3
michelletx998, Guest Relations Manager at Quality Inn & Suites, responded to this review

Dear Boss99, Wow! Thank you so much for leaving such a wonderful review on Trip Advisor. I am so happy to read that everyone here was so friendly; we are all about GREAT GUEST SERVICE. Everyone here is so happy to help all our guests in any way possible, to ensure that their stay a great one. You can always... More 

Draper, Utah
Senior Contributor
31 reviews 31 reviews
31 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 1, 2014

We stayed 4 nights in this hotel over the Thanksgiving holiday. You can tell when a hotel is trying hard to provide good customer service and it came across at this hotel. Rooms were clean, beds were comfortable. Breakfast was good and service at breakfast was way above average...I didn't get the name of the attendant. We had two issues... More 

Was this review helpful? Yes
michelletx998, Guest Relations Manager at Quality Inn & Suites, responded to this review

Dear QDM Virginia, Thank you for staying with us though out your Thanksgiving holiday. I am glad that you enjoyed your stay and I am so sorry about your loss. I did look everywhere in the hotel and usually nothing is brought down if our guests are stay overs; I called several times to inform you though out the day.... More 

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Additional Information about Quality Inn & Suites

Address: 3430 W Loop 289, 34th Street & Loop 289 South, Lubbock, TX 79407
Phone Number:
Location: United States > Texas > Lubbock
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 65
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Also Known As:
Quality Inn And Suites
Quality Hotel Lubbock
Quality Inn Lubbock
Lubbock Quality Inn
Hotel Style:
#2 Business Hotel in Lubbock
#3 Family Hotel in Lubbock
#3 Romantic Hotel in Lubbock

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