We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Value Place Lubbock West

Hotel website
2311 West Loop 289, 19th St. & 289 W Loop, Lubbock, TX 79407
Special Offer
Summer Deals Await
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Value Place Lubbock West
Professional photos View all
Browse nearby
Value Place Lubbock West
Add Photo Write a Review

20 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    5
    5
    3
    1
    6
See reviews for
4
3
3
6
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
  • All months
    (20)
  • Mar-May only
    (8)
  • Jun-Aug only
    (4)
  • Sep-Nov only
    (6)
  • Dec-Feb only
    (2)
All months
Lubbock, Texas
1 review
1 of 5 stars Reviewed 2 weeks ago

Do NOT stay here. The hotel would not honor my reservation, despite showing them my email from Expedia. Therefore I was given a room on a smoking floor instead of non-smoking (they said it was the only room left). It took them over a half an hour to even give me a room. Further, they did not honor the price... More 

Was this review helpful? Yes
Heather L, Guest Relations Manager at Value Place Lubbock West, responded to this review

The Value Place team deeply apologizes for your negative experience during your stay with us. The issues you have mentioned will be addressed and handled. It is our mission to provide our guest with a positive experience, and in your case, we are deeply sorry that you were not pleased. We wish you the best. More 

Granbury, Texas
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed 2 weeks ago

To start I placed my reservation on line, upon arrival I was told they didnt have a reservation for me. I showed them the confirmation and after 20 mins they found it. Staff is RUDE and condescending. Then told me my daily rate was incorrect and that it would be an additional 10 dollars per day. Then was told the... More 

Was this review helpful? Yes
Heather L, Guest Relations Manager at Value Place Lubbock West, responded to this review

I apologize that your stay with us did not meet your expectations. The way we are able to keep our rates low is to offer the bare necessities someone would need while staying with us long term. We strive to provide every guest with a great experience and apologize this did not happen in your case. More 

Rio Rancho, New Mexico
1 review
4 of 5 stars Reviewed April 9, 2015

My only complaint about the hotel itself, is full size beds rather than at least a queen. The rooms are pretty well thought out, I like the wood look floors that are clean and don't stink like places with old carpet. Guests need to be given course on how to close a door without slamming it at check in, and... More 

Was this review helpful? Yes
Heather L, Guest Relations Manager at Value Place Lubbock West, responded to this review

Value Place strives to provide guests with an environment they can enjoy, feel comfortable and safe, and want to return too. We are glad to hear we did that for you. We wish you well in your future travels and hope you will visit us again soon. More 

Atlanta, Georgia
Level Contributor
61 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed April 8, 2015

I am a traveling salesman and am out in the field for months at a time. I use Value Place motels when they are available where I am working. They never disappoint, this visit was no different. Professional service and staff, from the first impression at check in to all the service personel I met during the week all pleasant... More 

Was this review helpful? Yes
Heather L, Guest Relations Manager at Value Place Lubbock West, responded to this review

We cannot thank you enough for your continued support. Your positive thoughts and insight are greatly appreciated and we hope you will continue to stay with Value Place. Customers like you are the reason we strive to uphold such high standards. Thank you again and hope to see you soon. More 

1 review
4 of 5 stars Reviewed March 23, 2015

Staff was attentive to needs. Room was very clean upon arrival. Staff friendly and outgoing. A slight misunderstanding at check in as it was after hours and the management quickly and efficiently resolved it. Would stay again for future trips.

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed March 19, 2015

I can not say enough good things about this hotel. Let's just start with the staff. If I could give then stars I would. They are friendly, accomedating, and professional. If you need it day or night you got it. The room had more than enough space, was clean, and more like home than a generic hotel room. You can't... More 

Was this review helpful? Yes
1 review
4 of 5 stars Reviewed March 3, 2015 via mobile

Great service at front desk. Had no problem parking big work truck. Rooms very clean. Staff at the front desk were Very understand with our unorthodox work schedule. Even after hours had great service. Could clean at least once a week. Love the full fridge.

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed January 20, 2015

The staff at this hotel gave us the best customer service. The manager is very friendly and the staff did everything they could to make our stay the best. I will recommend this place to my family and friends.

Was this review helpful? Yes
Sean A, Manager at Value Place Lubbock West, responded to this review

We love hearing back from customers that truly enjoyed their stay with Value Place. We strive to provide an environment where our guests can feel comfortable and relaxed. Thank you for providing us with positive insights and we wish you well in your future travels. The Value Place team cannot wait for your return. More 

1 review
5 of 5 stars Reviewed December 22, 2014

Kinda leary on price . But let me tel u it's very worth it ..I love tha clean atmosphere..the service was on point...my stay was actually welcoming.....and the manager was very awesome ....she always carried smile

Was this review helpful? Yes
Sean A, Manager at Value Place Lubbock West, responded to this review

We strive to uphold our values of cleanliness, safety, simplicity and affordability in the eyes of our customers. We are glad to hear your stay at Value Place measured up to your standards. Thank you for your kind words and sharing your experience. We hope you will stay with us again in the future. More 

Dublin, United States
Level Contributor
6 reviews
5 hotel reviews
3 of 5 stars Reviewed October 17, 2014

Big difference between extended stay and usual motels. I did not feel it was very clear the only things you willfind in room is 2 plastic cups. not even coffee pot. That is extra, rented by week, along with kitchen set of pans and dishes. Is very clean and safe as advertised.

Review collected in partnership with Value Place

Was this review helpful? Yes
Sean A, Manager at Value Place Lubbock West, responded to this review

We appreciate you taking the time to provide us with your customer insight. We are glad you found most of your stay to be a positive experience. We apologize for the inconveniences you did have during your stay with us. The matters at hand will be addressed. Thank you for choosing Value Place, and hope you will give us another... More 

Questions? Get answers from hotel staff and past guests. Ask a question

14 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
0:48
All traveler photos (1)
Viewed
0:48
Videos (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (13)
Viewed
Room/suite (2)
Viewed
Hotel & grounds (2)
Viewed
Other (9)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay