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Value Place Lubbock West

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2311 West Loop 289, 19th St. & 289 W Loop, Lubbock, TX 79407
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1 room 1 guest
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Value Place Lubbock West
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22 Reviews from our TripAdvisor Community

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Traveler rating
    6
    5
    3
    2
    6
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4
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6
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
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    (22)
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    (8)
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    (6)
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    (6)
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Rio Rancho, New Mexico
1 review
2 of 5 stars Reviewed 5 days ago NEW

Place was nice enough for an extended stay type facility. Room was clean and adequately equipped but nothing fancy. HOWEVER, be sure that you demand receipts up-front when the initial charge goes on your credit card or you may have a hassle getting your money back. I was overcharged for my stay (apparently charged for the next higher room class)... More 

Was this review helpful? Yes
Dripping Springs, Texas
1 review
5 of 5 stars Reviewed 1 week ago

Being well-traveled, nationwide and worldwide, I can tell you that here you'll find a carefully maintained property with very attractive rooms and amenities and, quite importantly, a professional and attentive staff. I stayed here 8 days to support an elderly friend undergoing surgery. For me, safety, cleanliness, easy access, and comfort were my biggest concerns -- not price. I got... More 

Was this review helpful? Yes
Heather L, Guest Relations Manager at Value Place Lubbock West, responded to this review

We are lucky to have a customer like you. Thank you for your detailed review about what you received during your stay. Your review will help many others understand what to expect during their stay. Thank you again and we can't wait to welcome you back the next time you're in Lubbock. More 

Lubbock, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 21, 2015

Do NOT stay here. The hotel would not honor my reservation, despite showing them my email from Expedia. Therefore I was given a room on a smoking floor instead of non-smoking (they said it was the only room left). It took them over a half an hour to even give me a room. Further, they did not honor the price... More 

Was this review helpful? Yes 1
Heather L, Guest Relations Manager at Value Place Lubbock West, responded to this review

The Value Place team deeply apologizes for your negative experience during your stay with us. The issues you have mentioned will be addressed and handled. It is our mission to provide our guest with a positive experience, and in your case, we are deeply sorry that you were not pleased. We wish you the best. More 

Granbury, Texas
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed June 17, 2015

To start I placed my reservation on line, upon arrival I was told they didnt have a reservation for me. I showed them the confirmation and after 20 mins they found it. Staff is RUDE and condescending. Then told me my daily rate was incorrect and that it would be an additional 10 dollars per day. Then was told the... More 

Was this review helpful? Yes 1
Heather L, Guest Relations Manager at Value Place Lubbock West, responded to this review

I apologize that your stay with us did not meet your expectations. The way we are able to keep our rates low is to offer the bare necessities someone would need while staying with us long term. We strive to provide every guest with a great experience and apologize this did not happen in your case. More 

Rio Rancho, New Mexico
1 review
4 of 5 stars Reviewed April 9, 2015

My only complaint about the hotel itself, is full size beds rather than at least a queen. The rooms are pretty well thought out, I like the wood look floors that are clean and don't stink like places with old carpet. Guests need to be given course on how to close a door without slamming it at check in, and... More 

Was this review helpful? Yes
Heather L, Guest Relations Manager at Value Place Lubbock West, responded to this review

Value Place strives to provide guests with an environment they can enjoy, feel comfortable and safe, and want to return too. We are glad to hear we did that for you. We wish you well in your future travels and hope you will visit us again soon. More 

Atlanta, Georgia
Level Contributor
68 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed April 8, 2015

I am a traveling salesman and am out in the field for months at a time. I use Value Place motels when they are available where I am working. They never disappoint, this visit was no different. Professional service and staff, from the first impression at check in to all the service personel I met during the week all pleasant... More 

Was this review helpful? Yes
Heather L, Guest Relations Manager at Value Place Lubbock West, responded to this review

We cannot thank you enough for your continued support. Your positive thoughts and insight are greatly appreciated and we hope you will continue to stay with Value Place. Customers like you are the reason we strive to uphold such high standards. Thank you again and hope to see you soon. More 

1 review
4 of 5 stars Reviewed March 23, 2015

Staff was attentive to needs. Room was very clean upon arrival. Staff friendly and outgoing. A slight misunderstanding at check in as it was after hours and the management quickly and efficiently resolved it. Would stay again for future trips.

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed March 19, 2015

I can not say enough good things about this hotel. Let's just start with the staff. If I could give then stars I would. They are friendly, accomedating, and professional. If you need it day or night you got it. The room had more than enough space, was clean, and more like home than a generic hotel room. You can't... More 

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1 review
4 of 5 stars Reviewed March 3, 2015 via mobile

Great service at front desk. Had no problem parking big work truck. Rooms very clean. Staff at the front desk were Very understand with our unorthodox work schedule. Even after hours had great service. Could clean at least once a week. Love the full fridge.

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed January 20, 2015

The staff at this hotel gave us the best customer service. The manager is very friendly and the staff did everything they could to make our stay the best. I will recommend this place to my family and friends.

Was this review helpful? Yes
Sean A, Manager at Value Place Lubbock West, responded to this review

We love hearing back from customers that truly enjoyed their stay with Value Place. We strive to provide an environment where our guests can feel comfortable and relaxed. Thank you for providing us with positive insights and we wish you well in your future travels. The Value Place team cannot wait for your return. More 

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