Booked this hotel kinda last minute for a one night stay during a busy weekend, so it was all that was available. It must be too new for the staff to be on top of professionalism and hospitality. Desk was unmanned a lot of the time, no hairdryer in the room, and the rate was over $200 per night....way too... more

The hotel is only a year or so old so the rooms were nice and hotel in general looked good. We stayed here because the AARP Rate was 10.00 less than The Hampton where we usually stay and wanted to try something different. Breakfast was OK, and the staff could have been more concerned about our stay but all in... more

Hard to find from hotel webiste directions but when we called the hotel from our car we quickly found our way. Staff is friendly, room was clean and very comfortable. Average free continental breakfast, but was fresh. more

I must say that we absolutely enjoyed our stay at this Best Western Palms Hotel!!! Wow!!! Again, it's a beautiful property with all the amenities you could want. Breakfast, huge! If you have children, they have a great pool, hot tub, game room with pool table, flat panel TVs, putting green outside...so much more! I was here on business and... more

We have stayed at this hotel probably 6 times when in Lubbock for Texas Tech events. It is a good option for Lubbock for several reasons. First of all, there is no such thing as a luxury or even an upper end hotel in Lubbock; your best bet when looking for clean and fresh is to stay at a newer... more

This hotel is located just off the interstate for easy access. It is a new addition to the Best Western brand. Hopefully, more of the Best Western family will follow their example. The rooms are spacious and the beds comfortable. The breakfast was hot and plentiful. The value of the room is one of the better deals in Lubbock. more

I reviewed this hotel on Travelocity and Hotels.com prior to booking directly through the hotel on line. One of the reasons I booked here was an advertised "weekday manager's reception", which was referred to as a "light meal" by another reviewer. When I checked in and asked about the reception, I was met with a blank stare. Even after I... more

I was traveling on business to Lubbock, Texas. Because the cotton convention was in town, I got stuck at the Worst Western. Here's how the story went: I was laying in bed (in my underwear) with my laptop in the afternoon. I kept seeing movement in my peripheral vision. I thought it was the air conditioner blowing the strap of... more

We were very pleased with our stay at the Best Western Palms hotel. The staff were very helpful and friendly, the 2-queen room was remodeled and comfortable, and everything was clean. No funky smells though the heater sort of smelled of smoke. Beds comfortable and the room was pretty quiet. The hot breakfast was OK and the coffee was cold... more