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Baymont Inn & Suites Lubbock West

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6015 45th Street, Off West Loop 289 & Marsha Sharp Freeway, Lubbock, TX 79407-3705 (Formerly The Palms Hotel & Suites)
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Baymont Inn & Suites Lubbock West
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Baymont Inn & Suites Lubbock West
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156 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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Littlefield, Tx
2 of 5 stars Reviewed 1 week ago NEW

Room was very clean and comfortable.Biggest disappointment no fridge in rooms and hot tub STILL does not work! We have stayed at this location many times over the years. Last 2 stays while property was a  Best western hot tub was not fuctioning. Figured it would have bee repaired by now.

Review collected in partnership with Baymont Inn & Suites

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Denver City, Texas
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Paid 238.00 for a two day stay. Very nice building but.... The pool was closed for both days (96 degrees those days), vending machine was covered up by plywood (remodeling). Rooms were adequate. Had to get more wash cloths as there was only 1 as decoration on the sink. As for Wi-Fi, very slow. A pro for the place was... More 

Was this review helpful? Yes 1
Level Contributor
42 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Hotel Lobby very nice, but wet children playing on the elevators continuously was quite annoying as was the smoking area of this nice NON SMOKING hotel being right outside the main doors and me having to carry my infant through the smoke. Upon check in, the staff was very courteous but short. We left for dinner and upon our return... More 

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Austin, Texas
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I stayed one night at Baymont Inn Lubbock West. I used the Fitness Center, Sauna and Breakfast the next morning. The facility was comfortable and my room was clean and quiet. I would recommend this hotel and would stay here again when in the area.

Review collected in partnership with Baymont Inn & Suites

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Lubbock
2 reviews
4 of 5 stars Reviewed 4 weeks ago

We have stayed at the Baymont the passed several times we have stayed in Lubbock. Our suite was spacious and comfortable. The staff was very helpful and courteous. The only complaint was that the water in the sink smelled really bad and the room had a strange smell.

Review collected in partnership with Baymont Inn & Suites

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1 review
1 of 5 stars Reviewed May 30, 2015 via mobile

Do not stay at this hotel. Very dirty rooms. Horrible experience. First room we were given smelled like horrible farts (even in the hallway before entering the room). When we went in, pillows were thrown everywhere as if someone had already been staying in the room. Called front desk clerk who was very nice. He came to check out room... More 

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GMBaymontLbbWest, Manager at Baymont Inn & Suites Lubbock West, responded to this review

Dear AJL_Clovis, I am very sorry to hear about your recent experience and appreciate you letting us know about the unacceptable circumstance. I would like the opportunity to speak with you in person and get some more specifics. Since I am unable to look up any reservation or room information without a name or date of stay, please call or... More 

1 review
5 of 5 stars Reviewed May 23, 2015

Nice rooms, girl who checked us on at at night was very nice and helpful. Would recommend for anyone. Mini store was well stocked. Since it was graduation weekend, it was busy. Breakfast was good. Small but good. Beds were ok. I slept well. Kids slept well also. Had a great stay!

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GMBaymontLbbWest, Manager at Baymont Inn & Suites Lubbock West, responded to this review

Kevin, Thank you for your recent review of your stay with us at the Baymont Inn & Suites Lubbock West. I am glad to hear that you had a good experience and that the staff treated you well. We strive to have outstanding customer service and it sounds like our front desk met those expectations. I will be sure to... More 

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