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All 56 Lubbock hotels

BEST WESTERN Palms Hotel & Suites

2.0 of 5 Hotel   |   6015 45th Street, Lubbock, TX 79407-3705
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41%
Ranked #34 of 56 hotels in Lubbock
A recent review
5 of 5 stars reviewed 4 days ago
Minerva M El Paso
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  • Reviews (98)
  • Photos (9)
  • Amenities
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  • Room tips (17)
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98 people have reviewed this hotel

Traveler rating
    16
    25
    15
    25
    17
See reviews for
43
16
4
15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
El Paso
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

The Best Western I stayed in was very comfortable, clean and safe. I definitely would return if my child has another soccer camp or school function. The staff was extremely friendly, polite and helpful. Thanks for making my stay pleasant.

Review collected in partnership with Best Western

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Willcox, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

We arrived late in the evening, without reservations and were treated with the upmost courtesy.The hotel was very convenient to the exit to the freeway that we needed. The lady who was in training was delightful.

Review collected in partnership with Best Western

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lubbock, United States
1 review
2 of 5 stars Reviewed 1 week ago

front desk and manager good. rest of staff did not have quality work. room was not serviced completely, bed unmade on arrival. was not made until second day. ran out of coffee 1 hour into morning breakfast and did not make more.

Review collected in partnership with Best Western

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Lubbock, United States
1 review
2 of 5 stars Reviewed 1 week ago

If you want a place to lay down, this is a place to do so. If you want excellent staff help, this is not it. There is dirt in the bathroom and the tub had worn spots in it. The night staff would not help with a heater that would not turn on. The back entrance door would not open... More

Review collected in partnership with Best Western

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Shady Shores, Texas, United States
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel has major problems with their internet. I am a business traveler and must have a working internet each night for my business. Router had to be reset several times and still kept loosing signal. The plumbing in the entire hotel seems to be of a very cheap quality. Difficult time getting the shower to work properly. The front... More

Review collected in partnership with Best Western

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Lubbock, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Long story short, we didn't stay here even though I had a reservation. Staff said my reservation was "lost". They did nothing to accommodate me. In fact, they were really rude. I've since called the hotel over a dozen times and the manager has yet to respond. I was told they would take care of my hotel stay at another... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
San Angelo, TX
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Stayed at this property after a UIL competition in Levelland at SPC. Chose this hotel due to location which is great for access to food, shopping, etc. Called hotel to confirm a late arrival, gave confirmation number and was told there is no reservation. Staff apologized, said it happens all the time, come on and they'll find us a room.... More

Was this review helpful? Yes 1
Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice, clean rooms and comfortable beds. Free hot breakfast in the morning. Good location for shopping and restaurants. Outdoor pool was not open. Would recommend this hotel to others. Priced reasonable.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
San Diego, California, United States
Contributor
15 reviews 15 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I would like to give this hotel a 5, however it was lacking in amenities. The manager was very helpful and got us a ground floor room. However it did not have a refrigerator. I asked if they had any rooms on the ground floor with refrigerators and they did not. The room was clean and bed good. Water pressure... More

Was this review helpful? Yes 1
Lubbock, United States
1 review
5 of 5 stars Reviewed 5 weeks ago

Best Western Palms Hotel is a very comfortable home away from home. The staff is friendly. The breakfast options include protein and not only carbohydrates. We enjoyed the quietness and accessibility to new restaurants. Stephanie

Review collected in partnership with Best Western

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Additional Information about BEST WESTERN Palms Hotel & Suites

Address: 6015 45th Street, Lubbock, TX 79407-3705
Phone Number:
Location: United States > Texas > Lubbock
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Palms Hotel & Suites 2*
Reservation Options:
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Also Known As:
Best Western Plus Palms Hotel Lubbock
Best Western Plus Palms Hotel And Suites
Best Western Palms Hotel
Best Western Lubbock
Lubbock Best Western

9 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Welcome to BEST WESTERN Palms Hotel & Suites! Everythings bigger in Texas, including the southern hospitality that has made our Lubbock hotel a guest favorite. When you stay at our Lubbock hotel, you are just minutes from South Plain Mall for some great shopping. Whether you need to quickly get to Texas Tech University for graduation or Kovenant Medical Center to visit a loved one, a great location makes things a little easier. We are located close to Main Event, and many of our guests choose us because they want fast, easy commutes. An indoor heated pool, hot tub and dry sauna is the perfect go to spot for our Lubbock hotel guests who want to relax. There's plenty of truck parking available, and adjoining rooms are great for larger groups or families. Close to shopping and dining, everything you need for a great vacation or road trip is a few minutes away. Our friendly staff members are happy to give you tips and recommendations on must see attractions, the best boutiques and fine dining in town. From the Main Event to the Civic Center, special events are always happening near our Lubbock hotel. Spend the day at Water Rampage for a thrilling getaway with the kids, or slip away to homecoming at the local university. We regularly host students and their families as well as visiting professors in town for an extended stay. Whether you are here for a weekend or a semester, depend on us to provide you with the service and quality you expect with the Best Western brand. Regular business travelers include employees of Wells Fargo Co., Gofruc, Bayer Science Corp. and Kovenant Medical Center. Luxury bedding and spacious, quiet rooms are ideal for workers in town for business. You will have the peace you need to get those reports taken care of, and a dip in the revitalizing pool is just what you need after a busy day in the office. Book your stay at the BEST WESTERN Palms Hotel & Suite today. ... more   less 
Number of rooms
73

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