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Arbor Inn and Suites

5310 Englewood Ave, Lubbock, TX 79424
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Certificate of Excellence 2014
Arbor Inn and Suites
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Arbor Inn and Suites
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173 reviews from our community

Traveler rating
    117
    33
    11
    2
    10
See reviews for
57
29
7
43
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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texas
Contributor
12 reviews 12 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Check in was easy girls behind the desk were awsm and so very helpful. Room was clean and quiet....shower head was really bad but other than that was very happy. They were great to our dogs too. We would stay there again!

Was this review helpful? Yes
Rob M, Manager at Arbor Inn and Suites, responded to this review

Sorry about that shower! We are doing a remodel and cleaning all the shower heads which will fix that issue. Anytime our hotel is not up to your standard don't hesitate to give the front desk a call. Until then, we appreciate your kind words, and we hope we'll get to have you back soon! Thanks, Rob Meyer, Manager More 

DFW
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here for 3 days with our 2 dogs while visiting family, and we couldn't be more pleased with Arbor INN and SUITES. While the hotel is aging, it is do so gracefully, and all areas of the hotel were clean. We stayed in the 2 room suite which consists of a large kitchen/living area, and a separate bedroom/bathroom... More 

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Rob M, Manager at Arbor Inn and Suites, responded to this review

So glad that you, Deb and the pups felt at home, Ed! Thanks for reviewing us, and for making us you top choice for hotels in Lubbock. We'll see you next time you're in our area! Thanks, Rob Meyer, Manager More 

austin, texas
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great hotel. Recommended by friends who also drive through Lubbock often and have a dog. Decent price, big rooms with extra sofa beds, refrigerators, good wifi. Dig friendly with no fees and no fuss about it. Family run, laid back, nice staff. Love it.

Was this review helpful? Yes
Rob M, Manager at Arbor Inn and Suites, responded to this review

Always happy to welcome you and your four-legged friend back! Thanks for making us a part of your time in Lubbock, and for the lovely review. Best, Rob Meyer, Manager More 

Colorado Springs, Colorado
Contributor
11 reviews 11 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 2, 2014

My family of three (and two fur babies) stayed here on the 21st and 28th of November on our way to and from visiting family in south Texas. We checked in around 3:00pm on both stays, and it was quick and easy. The hotel was arrayed very nicely with ample parking next to the four different access doors. The first... More 

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Rob M, Manager at Arbor Inn and Suites, responded to this review

Happy to hear that you and the fur babies loved your visit, Mike! Thanks for staying with us, and for your kind words -- we couldn't have asked for more. Keep us in mind if you're ever in Lubbock! Thanks, Rob Meyer, Manager More 

Pittsburgh PA
Senior Contributor
42 reviews 42 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed December 2, 2014

We had a nice 4 day stay with family members over Thanksgiving. The rooms are spacious and clean. They had a microwave and fridge in each room. One room had a kitchen. The kitchen had no dishes or cooking utensils. That would have made a good addition. The breakfast was minimal, although you can make a waffle. The beds were... More 

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Rob M, Manager at Arbor Inn and Suites, responded to this review

Thanks for making us a part of your holiday! While I'm happy to hear that you felt at home, I'm sorry that you weren't comfortable in our beds. We are replacing our mattresses after the first of the year. Let us know next time and we'll put dishes and cookware in the suite before you arrive. We hope to have... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 2, 2014

Stayed in the Arbor Inn and Suites for a few days and found the accommodations excellent for the money! I had a suite which was roomy and comfortable, but the full kitchenette wasn't stocked with anything (i. e. plates, silverware, glasses, utinsels, paper towels, etc.) making it useless, particularly because there is no restaurant in the hotel. Free breakfast from... More 

Was this review helpful? Yes
Rob M, Manager at Arbor Inn and Suites, responded to this review

Glad you felt at home, Joe! We do provide kitchen utensils for our long term guest. Next time just ask the front desk or let us know when you make the reservation and we will put them in the room before you arrive. Thanks for staying with us. Best, Rob Meyer, Manager More 

Lubbock, Texas, United States
1 review
5 of 5 stars Reviewed November 13, 2014

While I have not had the pleasure of personally staying at the Arbor Inn I book rooms there every month for my company US Foods. Rob Meyer is excellent to work with, many times with our business dates change and he is always willing to try and accomodate our needs. At times due to the popularity of this hotel they... More 

Was this review helpful? Yes
Rob M, Manager at Arbor Inn and Suites, responded to this review

Always happy to help, Amy! Thanks for taking the time to sing our praises. We will see your team next time. Thanks, Rob Meyer, Manager More 

2 reviews
5 of 5 stars Reviewed November 5, 2014

This hotel is so nice! From the moment you step in- you are greeted nicely and promptly taken care of. The hotel lobby is clean and fresh. We had a dbl queen suite and I was impressed with several things. First- the size. Huge room with a separate nook that held a love seat, table and a desk with a... More 

Was this review helpful? Yes
Rob M, Manager at Arbor Inn and Suites, responded to this review

Thank you, Julie! Let us know if there's anything else we can do to make you feel even more at home during your next trip to Lubbock! Thanks, Rob Meyer, Manager More 

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 13, 2014

I've stayed at this "SUITE" hotel multiple times over the last 10 years. Simply put... Why do I return? The staff, the cleanliness of the hotel, the quality of the rooms ALWAYS EXCEEDS my expectations. This property sits within other nationally known chains that offer some of the amenities and I would never think of staying there. I would prefer... More 

Was this review helpful? Yes
Rob M, Manager at Arbor Inn and Suites, responded to this review

Always a pleasure to have you back, Lisa! Thanks for the fantastic review. Let us know if there's anything else we can do to make you feel even more at home. That's what we're here for! Thanks, Rob Meyer, Manager More 

Boston
Contributor
12 reviews 12 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed October 4, 2014

Pros -- The location is good. The price was great, especially for a large semi-suite with fridge and microwave. My daughter thought her bed was very comfortable.We all liked the amount of space in the room. They offered free breakfast, and it includes granola bars, waffles, and biscuits and gravy (see the Bizarre for notes on the breakfast). There was... More 

Was this review helpful? Yes 1
Rob M, Manager at Arbor Inn and Suites, responded to this review

First of all, I'm terribly sorry if our team's joking came off as rude. That definitely wasn't our intention, but I'll make sure that this doesn't happen again. Aside from that, I'm really surprised to hear that you found our team unfriendly. Our customers keep coming back to us because we make them feel at home, so I'm sorry that... More 

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Additional Information about Arbor Inn and Suites

Address: 5310 Englewood Ave, Lubbock, TX 79424
Phone Number:
Location: United States > Texas > Lubbock
Price Range (Based on Average Rates): $$
Number of rooms: 73
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Also Known As:
Arbor Hotel Lubbock
Hotel Style:
#2 Best Value Hotel in Lubbock
#7 Business Hotel in Lubbock
#7 Family Hotel in Lubbock

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