We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Arbor Inn and Suites

Certificate of Excellence
Hotel website
5310 Englewood Ave, Lubbock, TX 79424
Book on
TripAdvisor
Trusted partner. We work with Arbor Inn and Suites to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 1 more site!
Arbor Inn and Suites
Professional photos View all
Browse nearby
Arbor Inn and Suites
Add Photo Write a Review

186 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    123
    37
    13
    3
    10
See reviews for
60
34
7
46
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • Any
English first
  • All months
    (186)
  • Mar-May only
    (61)
  • Jun-Aug only
    (67)
  • Sep-Nov only
    (28)
  • Dec-Feb only
    (30)
All months
Odessa, Texas
Level Contributor
23 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Arbor Inn and Suites, Lubbock, TX - July, 2015 To celebrate our 15th Wedding Anniversary, we wanted a quick 4 day getaway from our hometown that was within driving distance at a nice hotel with a good pool. We chose the Arbor Inn and Suites in Lubbock, TX, which is 2 hours away from our home, and got everything we... More 

Was this review helpful? Yes
San Antonio, Texas
1 review
4 of 5 stars Reviewed 3 weeks ago

We booked a 3 night stay at this hotel in July and overall, we were pleased. One reason we chose this hotel was because of the pool. The night we arrived a storm came through and caused the pool to need cleaning/ backwashing. Unfortunately they didn't open the pool Saturday, Sunday or Monday (we checked out around 10am). When I... More 

Was this review helpful? Yes
Rob M, Manager at Arbor Inn and Suites, responded to this review

Thanks for the honest feedback, Cindy, and I'm glad you enjoyed everything save for the unforeseen pool situation. The truth is, we always have plenty of staff to take care of situations like this, but it can get complicated cleaning out a pool after a storm, especially since we will not open it until we're absolutely sure it's clean and... More 

San Jose, California
1 review
3 of 5 stars Reviewed 3 weeks ago

We stayed here on a road trip because it is dog friendly. Room is clean, but I'm sneezing alot. Front Desk check in w/ Emily was far from friendly and welcoming. Elevator to the third floor stalled and we could hear the motor chugging - my husband and i thought we were going to get stuck. I let front desk... More 

Was this review helpful? Yes
Rob M, Manager at Arbor Inn and Suites, responded to this review

JJ, I'm so glad the whole family -- furry friend included -- was what you were looking for, but I'm sorry to hear we have some areas to improve. As far as the issues with the elevator and ice machine, I really appreciate you letting staff know about it -- that's always important. We'll be sure to look into what... More 

Lubbock, Texas
Level Contributor
39 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed June 23, 2015 via mobile

Rob, Ana and Whitney made certain our stay was perfectly suited for our needs. Our small group met in the breakfast area Friday night for an informal meet and greet. Ice tea and bottled water were provided and this nook was just the right size for our group. Our rooms were quite possibly the largest rooms in Lubbock. Beautifully appointed,... More 

Was this review helpful? Yes
Rob M, Manager at Arbor Inn and Suites, responded to this review

I'm so glad the room was just to your liking -- that's such a treat to hear! Knowing you enjoyed the kitchenette and pull out sofa, too, is such wonderful feedback for me. I appreciate all the kind words, and I hope we'll get to welcome you back someday! Thanks, Rob Meyer, Manager More 

Keller, Texas
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 10, 2015

This is a great hotel, and the front desk staff are always very nice and helpful. However, the last two times I've stayed there they couldn't access my reservations. Apparently the system for reservations is only accessible by the hotel manager, which both times has been out, so they had no record of my reservation. Luckily both times they had... More 

Was this review helpful? Yes
Rob M, Manager at Arbor Inn and Suites, responded to this review

Thanks for your patience during our technical difficulties, Chris! It's certainly not an ideal system to have, and we're excited to update and get better at serving you. As for your room, I apologize that the shower and tub could have been cleaner. There's certainly nothing more important to us than making sure you're comfortable, so I appreciate you letting... More 

Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 10, 2015 via mobile

Great local hotel. No chain hotel here! The rooms are huge compared to regular hotel rooms and you can't beat their prices. The king suite is 2 bedroom with separate bathroom and full kitchen. The double queen room is the biggest i've been in. Rooms are very clean and updated. Try this hotel for your next trip.

Was this review helpful? Yes
Rob M, Manager at Arbor Inn and Suites, responded to this review

Nothing better than getting a taste of the local culture! Thanks for sharing such a glowing recommendation, Sheri. I look forward to welcoming you back in during your next trip to Lubbock! Thanks, Rob Meyer, Manager More 

Lawton
Level Contributor
55 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed May 21, 2015

Arbor Inn has never disapointed us, always large comfortable, quiet room. Check in and check out are hassle free, front desk people have always been very courteous and helpful. The brkfst has a decent variety to start the day. We have stayed here 4 times that I can remember, never disapointed.

Was this review helpful? Yes
Rob M, Manager at Arbor Inn and Suites, responded to this review

Happy to help you feel at home, Bill! Thank you for the lovely review. Keep us in mind for your next trip to Lubbock! Thanks, Rob Meyer, Manager More 

Roanoke, Texas, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed May 18, 2015

While the hotel was above average in overall comfort and room amenities, all was lost when the manager and owner, Rob Meyer, raised his voice at me and heatedly reprimanded me for questioned the actions of a now former employee. During March, I stayed at this hotel and was pleased with my stay. The next day while traveling home, I... More 

Was this review helpful? Yes 2
Rob M, Manager at Arbor Inn and Suites, responded to this review

First, let me apologize for losing my temper. However, I am very passionate about my business/employees and do not respond well to accusations of deception and/or theft. Just based upon documentation of your call, I can only assume which employee that you spoke with originally. This particular individual has worked with us for quite a bit of time. a We... More 

Snoqualmie
Level Contributor
170 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
5 of 5 stars Reviewed May 7, 2015

We were just passing through and needed a dog friendly place for the night. Not only was this place dog friendly, it was roomy and clean. Location next to the freeway was convenient and food options close by were numerous. Staff were polite and helpful. Morning breakfast was good. Dog walking options are limited. There are some sidewalks, but lots... More 

Was this review helpful? Yes
Rob M, Manager at Arbor Inn and Suites, responded to this review

Sounds like you felt right at home! Thank you for the lovely review. Looking forward to welcoming you back next time you're in the area! Thanks, Rob Meyer, Manager More 

Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 1, 2015

Loved our stay! What a find.We have been traveling for a month throughout the southwest.This has been the nicest most comfortable stay. Rooms suites are huge, comfortable, clean, offer every needed amenity and don't feel like a cookie cutter hotel. Loved the workout room and pet friendly policy without questions! The beds were so comfortable we got a great nights... More 

Was this review helpful? Yes
Rob M, Manager at Arbor Inn and Suites, responded to this review

Rita, I'm so thrilled to hear that you enjoyed your stay from start to finish! Our top priority is to make sure you're as comfortable and relaxed as possible, so it's great to know that this shone through. We hope you'll be back to see us again soon! Thanks, Rob Meyer, Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

49 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (33)
Viewed
Hotel & grounds (12)
Viewed
Pool/beach area (6)
Viewed
View from room (1)
Viewed
Bathroom (1)
Viewed
Room/suite (6)
Viewed
Dining (3)
Viewed
1:56
Videos (1)
Viewed
Other (3)

Management photos: Courtesy of the property manager

Viewed
All management photos (16)
Viewed
Pool/beach area (1)
Viewed
Hotel & grounds (4)
Viewed
Dining (2)
Viewed
Bathroom (2)
Viewed
Room/suite (6)
Viewed
Other (1)
Check In Check Out
Show Prices
Hotels you might also like...
Travelers also viewed these Lubbock hotels
0.1 mi away
Hampton Inn & Suites Lubbock Southwest
0.7 mi away
Holiday Inn Express Hotel & Suites Lubbock West
1.0 mi away
Embassy Suites by Hilton Lubbock
Show Prices
Show Prices
Show Prices
1.2 mi away
Quality Inn & Suites
Quality Inn & Suites
#2 of 57 in Lubbock
4.5 of 5 stars 417 reviews
5.3 mi away
BEST WESTERN PLUS Lubbock Windsor Inn
0.1 mi away
Homewood Suites by Hilton Lubbock
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Back to top
Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay