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All 55 Lubbock hotels

Arbor Inn and Suites

5310 Englewood Ave, Lubbock, TX 79424
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Arbor Inn and Suites
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86%
Ranked #6 of 55 hotels in Lubbock
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed yesterday
Cathey S Andrews, Texas, United States
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147 people have reviewed this hotel

Traveler rating
    101
    26
    9
    3
    8
See reviews for
48
28
7
33
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Any
English first
Andrews, Texas, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed yesterday NEW

Overall I loved it! Bed was firm but had a wonderful, soft top. I like a really soft bed and this one was very comfortable. Nice large pillow with a down fill like consistency. Could have used a couple more pillows. Maybe a smaller one thats fluffier. Less decorator pillows and more usable ones. Sheets and comforter were great. Sheets... More

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Lindale, Texas
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

I was staying at this hotel on a business trip. Everyone was so courteous and nice. The room was way more than what I pictured. The bathroom was big, the bed was a little bit harder than I like, but I managed. The only minor complaint that I have is the water pressure was a bit low, but again, it... More

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Rob M, Manager at Arbor Inn and Suites, responded to this review

Sorry about that water pressure, Laurie! That's really not like us, but we'll definitely look into it. That aside, it's so nice to hear that you enjoyed your stay, and I hope we'll have another chance to welcome you back next time you're in Lubbock. Until then, thank you for the fantastic review! Thanks, Rob Meyer, Manager More

South Texas
Contributor
19 reviews 19 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Convenient location on southwest side. Front desk staff were helpful. Even provided me a small pocket comb ( sealed in plastic) when I realized I forgot mine. Tues nights the managers offer 'dinner' ( tends to be pretty basic - fritopie was the offering on the night we were there), and beer/wine between 530-700. Room was clean and quiet -... More

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Rob M, Manager at Arbor Inn and Suites, responded to this review

Thanks for the detailed feedback, Jimmy! Although it seems like you really enjoyed most of your stay with us, I'm sorry that our shower headers were a bit too low for your liking. That and the water pressure are not complaints that we receive often, but I will certainly look into this right way. In the meantime, thank you again,... More

1 review
1 of 5 stars Reviewed 2 weeks ago

Staying in a room where I could hear everything in the room next door. It sucked. Complained and the front desk told me in those rooms you can hear everything everyone else says. The people in the room next door were talking normal and watching tv. Because the hotel was booked there was nothing they could do.

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Rob M, Manager at Arbor Inn and Suites, responded to this review

I'm surprised to hear that your neighbors kept you awake, David, as we do not receive that complaint often. I wish we could have found you a different room sooner, but I'm glad we were able to upgrade you to a corner Suite for the remainder of your stay at the same rate. Still, I really appreciate your feedback, and... More

Odessa, Texas
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Arbor Inn and Suites, Lubbock, Tx is a great place to stay! Great location, reasonably priced! Rooms are very clean, very roomy, bed very comfortable. Very helpful and friendly staff!! I will certainly be staying again in the future. I Highly recommend this hotel to anyone visiting Lubbock!

Review collected in partnership with this hotel

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Rob M, Manager at Arbor Inn and Suites, responded to this review

Thanks for recommending us to your friends and family, Lana! We look forward to welcoming you back for another comfy stay next time you're in Lubbock! Thanks, Rob Meyer, Manager More

Tilden, Texas
2 reviews
5 of 5 stars Reviewed 4 weeks ago

Arbor Inn and Suites in Lubbock, TX is the best place to stay in Lubbock! The staff is extremely accommodating and friendly, even going out of their way to help in any way possible. I would recommend this hotel to anyone planning on visiting the Lubbock area.

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Rob M, Manager at Arbor Inn and Suites, responded to this review

The best place to stay in Lubbock? Now that's a compliment! Thank you, Marcia, and please let us know if we can do anything to make your next visit even better! Thanks, Rob Meyer, Manager More

Las Cruces, New Mexico
Top Contributor
87 reviews 87 reviews
27 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed March 3, 2014

I stayed at this property for two nights in February so was unable to take advantage of pool etc. Believe me when I come back later in the year....my swim suit will be with me. Beds were wonderful and that is the most important thing. Housekeeping could use a little emphasis and breakfast was really basic. I have gotten used... More

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Rob M, Manager at Arbor Inn and Suites, responded to this review

It's so rewarding to hear that you plan to keep coming back to us every time you're in Lubbock! Thanks for that, and for taking the time to share your feedback. Don't forget to bring your sunscreen—it can get pretty sunny out by the pool! Thanks again, Rob Meyer, Manager More

Hays, Kansas
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed February 18, 2014

We were surprised by the size of the room. It was larger than any we had stayed in for a while. The free breakfast was better than most. The price of the room was very good for the size and quality. The evening we arrived, they served nachos with all the extras in the main lobby until 7. I think... More

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Rob M, Manager at Arbor Inn and Suites, responded to this review

Yup, everything's bigger in Texas! Glad you were impressed with our rooms, and that the good feelings continued through the rest of your stay. Thanks for making us a part of your trip to Lubbock, and let us know if there's anything else we can to do make you feel at home next time you're in town! Thanks, Rob Meyer,... More

Houston, Texas
1 review
5 of 5 stars Reviewed January 18, 2014

My family and I love staying here. Nothing but excellent service everytime. We travel to Lubbock at least 3-4 times a year and we always stay at Arbor Inn. The king suites are the best!!! The location is close to Texas Tech which is a plus. This is a great place to stay!!!

Was this review helpful? Yes
Rob M, Manager at Arbor Inn and Suites, responded to this review

So happy to hear that you and your family have enjoyed your time here in Lubbock! Thanks for making us a part of your trips, and for the kind words. We can't wait to welcome you back again! Thanks, Rob Meyer, Manager More

Quanah, Texas
1 review
5 of 5 stars Reviewed January 16, 2014

We love staying at Arbor Inn and Suites because of the handicap accessible rooms. My husband uses a wheelchair and the room is arranged so that he can move around easily. The best part of the room is the roll-in shower with hand rails and a sturdy shower chair. It is the best hotel room in Lubbock for a person... More

Was this review helpful? Yes
Rob M, Manager at Arbor Inn and Suites, responded to this review

We are always happy to do whatever we can to accommodate our guests, so I'm thrilled that you and your husband have always felt welcome and comfortable here. Thank you for making us your home away from home here in Lubbock, and please let us know if there's anything else we can do to make your next visit even better!... More

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Additional Information about Arbor Inn and Suites

Also Known As:
Arbor Hotel Lubbock
Address: 5310 Englewood Ave, Lubbock, TX 79424
Phone Number:
Location: United States > Texas > Lubbock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Lubbock
#6 Family Hotel in Lubbock
#11 Business Hotel in Lubbock
Price Range (Based on Average Rates): $$
Official Description (provided by the hotel):
The largest, most comfortable rooms in Lubbock happen to be at the Arbor Inn and Suites, a family owned hotel that is sure to guarantee the luxury, comfort and enjoyments that you've been hoping for. Whether you are in town to visit your Red Raider, on a college visit, or just here to enjoy the panhandle, be assured that you will receive comfort, convenience and value with our hotel rooms with an average of over 450 square feet. Extended stay guests of Lubbock are welcome to stay in our rooms equipped with full kitchens. ... more   less 
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