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All 56 Lubbock hotels

Arbor Inn and Suites

5310 Englewood Ave, Lubbock, TX 79424
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86%
Ranked #6 of 56 hotels in Lubbock
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 weeks ago
thursowick Utah
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  • Reviews (159)
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159 people have reviewed this hotel

Traveler rating
    108
    30
    10
    2
    9
See reviews for
52
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39
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Any
English first
Utah
Top Contributor
65 reviews 65 reviews
13 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Late arrival? No problem (we arrived at 1 a.m. with four very road-weary children). Breakfast the next morning? Delicious and plentiful! Swimming pool? Very fancy and very fun for the kids (complete with small fountains in the shallow part and a waterfall at the far end). Beds? Totally comfy. Cleanliness? Perfect. Price? Amazing! (a family of six in one room!)

Was this review helpful? Yes 2
Rob M, Manager at Arbor Inn and Suites, responded to this review

We're so glad you found us, too! Thanks for singing our praises. We can't wait to have y'all back next time you're in our neck of the woods! Thanks, Rob Meyer, Manager More

Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This was a nice place for travelers, with very roomy accommodations. Independently owned, and the owner was on site both days to talk to and greet us. On Tuesdays they have a free light dinner with beer etc. It was nice not to have to search for a place to eat after a long road trip. The continental breakfast was... More

Was this review helpful? Yes 1
Rob M, Manager at Arbor Inn and Suites, responded to this review

Sounds like you felt right at home, Lorraine! Thanks for giving us a try, and for taking the time to review us. We'll be here next time you're in Lubbock! Thanks, Rob Meyer, Manager More

Ferndale, Michigan
1 review
3 of 5 stars Reviewed 4 weeks ago

After reading all the reviews, I booked a one-night stay at the Arbor Inn & Suites through Booking Dot Com, and felt confident we'd enjoy our short stay based on what I'd read here. Our visit was to celebrate a favorite aunt's 94th birthday. We checked in, unpacked our stuff, and I grabbed a short nap while the wifey went... More

Was this review helpful? Yes
Rob M, Manager at Arbor Inn and Suites, responded to this review

You're right, John -- our desk clerk's reaction is certainly disappointing. While we are unable to move refrigerators, we are able to move you to a different room. I apologize for the inconvenience and I agree that this should have been handled in a more gracious manner, but I hope you understand. That aside, I appreciate your candor, and I... More

Davis, Oklahoma
1 review
1 of 5 stars Reviewed July 7, 2014

By far the worst experience I have had with a hotel. We went and tried to check in at 1 and they didn't let us even though we had a wedding to attend so when we went back after the wedding they had given our room away and we ended up having to pay more for a room. They not... More

Was this review helpful? Yes
Rob M, Manager at Arbor Inn and Suites, responded to this review

We do our best to ensure that all of our guests feel at home, so I'm sorry that you feel this way, Tiffany. As you recall, your credit card was declined the first time you attempted to check in at 1 PM. At 8 PM we authorize all the remaining arrivals credit cards and cancel any that decline. Your credit... More

Quanah, Texas
2 reviews
5 of 5 stars Reviewed June 22, 2014

My husband can easily move around the room in his wheelchair, and the roll-in shower is perfect. Also the pool has zero entrance allowing a person in a wheelchair complete access. We haven't tried the pool yet, but hope to this summer.

Was this review helpful? Yes
Rob M, Manager at Arbor Inn and Suites, responded to this review

I'm so glad that you and your husband felt at home! We appreciate your kind words, and we'll definitely keep your thoughts in mind in regards to our pool. Thank you, and I hope to welcome you back next time you're in Lubbock! Thanks, Rob Meyer, Manager More

Dallas, Texas
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed June 22, 2014

This is yet another jewel in the crown of Lubbock TX. The character, quality, tone and atmosphere of Arbor Inn was so unexpected but very noticeable. I loved the iced tea and little cupcakes beautifully arranged to great the guests who would partake. The whole dining area they have going is all very well thought out and very clean. I... More

Was this review helpful? Yes 1
Rob M, Manager at Arbor Inn and Suites, responded to this review

"Another jewel in the crown of Lubbock TX." What a compliment! Thank you so much for taking the time to share your kind words -- your review really means the world to us. We hope to have you back soon, but in the meantime, let us know if there's anything else we can do to make you feel at home!... More

Bangor, Maine
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 20, 2014

I was in one of the "suite" rooms for most of my stay. It was spacious, clean, comfortable, quiet, and well-appointed. Due to some flight cancellations, I ended up staying several days longer than planned and the staff were very accommodating of my circumstances.

Was this review helpful? Yes 1
Rob M, Manager at Arbor Inn and Suites, responded to this review

I'm sorry that your flight was canceled, Daniel, but I'm glad we were able to make you feel at home. Thanks for the wonderful review, and keep us in mind next time you're in Lubbock! Best, Rob Meyer, Manager More

Aransas Pass, Texas
Contributor
20 reviews 20 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed June 14, 2014

I am so impressed! The room was clean, the linens were clean, the towels were clean!! The rate was very reasonable. The AC worked perfectly. Folks, if you haven't stayed at this little jewel, you should. The staff was pleasant & helpful, and the room had everything I needed. Coffee maker, fridge even a small safe. And everything was operational.... More

Was this review helpful? Yes 1
Rob M, Manager at Arbor Inn and Suites, responded to this review

Wow! We couldn't have asked for kinder words. Thank you so much for the fantastic review, and let us know if there's anything else we can do to make you feel at home! Thanks, Rob Meyer, Manager More

Manila, Philippines
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 4, 2014

My wife and I travel frequently, staying in well more than 50 motels a year in many different nations around the world. We were VERY pleasantly surprised when we stayed three nights at the Arbor Inn and Suites. I have taken up writing these reviews to help fellow travelers, and to help the managers / owners of properties know when... More

Was this review helpful? Yes
Rob M, Manager at Arbor Inn and Suites, responded to this review

One of your very best experiences here in Lubbock? Now that's a compliment! Thanks so much for taking the time to share your detailed feedback. We can't wait to welcome you back next time you're in town -- we'll have a pool chair waiting for you! Thanks, Rob Meyer, Manager More

Julesburg, Colorado
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 9, 2014

I usually stay at the Residence Inn when I'm in Lubbock, Texas. I decided to try this hotel this time. The staff is so friendly and helpful. So is the manager. I'm talking about you Rob! The room is large. It is also well kept and clean. The breakfast is just standard with bagels, bread, juice etc. The hotel is... More

Was this review helpful? Yes
Rob M, Manager at Arbor Inn and Suites, responded to this review

So glad you gave us a try! It was a pleasure to make you feel welcome, Thomas, and to read your kind words, but we're sorry about the WiFi. It usually doesn't act up like that, but we'll check up on it! Thanks, and keep us in mind next time you're in Lubbock! Thanks, Rob Meyer, Manager More

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Additional Information about Arbor Inn and Suites

Address: 5310 Englewood Ave, Lubbock, TX 79424
Phone Number:
Location: United States > Texas > Lubbock
Price Range (Based on Average Rates): $$
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Also Known As:
Arbor Hotel Lubbock

21 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style
#1 Best Value Hotel in Lubbock #7 Family Hotel in Lubbock #8 Business Hotel in Lubbock
Official Description (provided by the hotel)
The largest, most comfortable rooms in Lubbock happen to be at the Arbor Inn and Suites, a family owned hotel that is sure to guarantee the luxury, comfort and enjoyments that you've been hoping for. Whether you are in town to visit your Red Raider, on a college visit, or just here to enjoy the panhandle, be assured that you will receive comfort, convenience and value with our hotel rooms with an average of over 450 square feet. Extended stay guests of Lubbock are welcome to stay in our rooms equipped with full kitchens. ... more   less 
Number of rooms
73

Questions & Answers

Questions? Get answers from Arbor Inn and Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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