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Arbor Inn and Suites

Certificate of Excellence
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5310 Englewood Ave, Lubbock, TX 79424
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Arbor Inn and Suites
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Arbor Inn and Suites
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176 reviews from our community

Traveler rating
    119
    33
    12
    2
    10
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59
29
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43
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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English first
  • All months
    (176)
  • Mar-May only
    (57)
  • Jun-Aug only
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    (28)
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    (30)
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Senior Contributor
21 reviews 21 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This place is amazing no complaints. Will never stay anywhere else in Lubbock. Fabulous staff and room. Clean and quiet. Have a nice family suite for great rate..................... This is the place. A+++++++++++++++++++++++++

Was this review helpful? Yes
Rob M, Manager at Arbor Inn and Suites, responded to this review

We're proud to be your new home away from home here in Lubbock! Thanks for the fantastic review, Thomas. We'll see you next time you're in town! Thanks, Rob Meyer, Manager More 

Colorado Springs, Colorado
1 review
3 of 5 stars Reviewed 2 weeks ago

I recently stayed at this hotel. I reserved the room with my credit card but when I arrived I was told if I was paying with cash they would have to charge my credit card $75 until after I paid in cash and checked the room for damages. I feel that is a rip off! So, if you are staying... More 

Was this review helpful? Yes
Rob M, Manager at Arbor Inn and Suites, responded to this review

I apologize for any misunderstanding about our check-in policy. We do require a credit or debit card which will authorize for the room charges plus $25.00. Upon check-out, you can leave it on the original card or pay cash. No charges are placed on your card until check out. What you may see is an authorization which will be released... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

Definitely 6 star experience. The service and the people that took care of us were exceptional. The hotel was very clean and very comfortable…. We always get the king suite and love the room it gives our family . The manger there is great. Thanks for the exceptional kindness shown to my whole family!

Was this review helpful? Yes
Rob M, Manager at Arbor Inn and Suites, responded to this review

Six stars? Thank you, Holly! We can't wait to welcome you back to Lubbock, but until then, let us know if there's anything else we can do to make your next visit even better. Thanks, Rob Meyer, Manager More 

texas
Contributor
15 reviews 15 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 12, 2015

Check in was easy girls behind the desk were awsm and so very helpful. Room was clean and quiet....shower head was really bad but other than that was very happy. They were great to our dogs too. We would stay there again!

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Rob M, Manager at Arbor Inn and Suites, responded to this review

Sorry about that shower! We are doing a remodel and cleaning all the shower heads which will fix that issue. Anytime our hotel is not up to your standard don't hesitate to give the front desk a call. Until then, we appreciate your kind words, and we hope we'll get to have you back soon! Thanks, Rob Meyer, Manager More 

DFW
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 29, 2014

We stayed here for 3 days with our 2 dogs while visiting family, and we couldn't be more pleased with Arbor INN and SUITES. While the hotel is aging, it is do so gracefully, and all areas of the hotel were clean. We stayed in the 2 room suite which consists of a large kitchen/living area, and a separate bedroom/bathroom... More 

Was this review helpful? Yes
Rob M, Manager at Arbor Inn and Suites, responded to this review

So glad that you, Deb and the pups felt at home, Ed! Thanks for reviewing us, and for making us you top choice for hotels in Lubbock. We'll see you next time you're in our area! Thanks, Rob Meyer, Manager More 

austin, texas
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 27, 2014

Great hotel. Recommended by friends who also drive through Lubbock often and have a dog. Decent price, big rooms with extra sofa beds, refrigerators, good wifi. Dig friendly with no fees and no fuss about it. Family run, laid back, nice staff. Love it.

Was this review helpful? Yes
Rob M, Manager at Arbor Inn and Suites, responded to this review

Always happy to welcome you and your four-legged friend back! Thanks for making us a part of your time in Lubbock, and for the lovely review. Best, Rob Meyer, Manager More 

Colorado Springs, Colorado
Contributor
11 reviews 11 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 2, 2014

My family of three (and two fur babies) stayed here on the 21st and 28th of November on our way to and from visiting family in south Texas. We checked in around 3:00pm on both stays, and it was quick and easy. The hotel was arrayed very nicely with ample parking next to the four different access doors. The first... More 

Was this review helpful? Yes
Rob M, Manager at Arbor Inn and Suites, responded to this review

Happy to hear that you and the fur babies loved your visit, Mike! Thanks for staying with us, and for your kind words -- we couldn't have asked for more. Keep us in mind if you're ever in Lubbock! Thanks, Rob Meyer, Manager More 

Pittsburgh PA
Senior Contributor
42 reviews 42 reviews
9 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed December 2, 2014

We had a nice 4 day stay with family members over Thanksgiving. The rooms are spacious and clean. They had a microwave and fridge in each room. One room had a kitchen. The kitchen had no dishes or cooking utensils. That would have made a good addition. The breakfast was minimal, although you can make a waffle. The beds were... More 

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Rob M, Manager at Arbor Inn and Suites, responded to this review

Thanks for making us a part of your holiday! While I'm happy to hear that you felt at home, I'm sorry that you weren't comfortable in our beds. We are replacing our mattresses after the first of the year. Let us know next time and we'll put dishes and cookware in the suite before you arrive. We hope to have... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 2, 2014 via mobile

Stayed in the Arbor Inn and Suites for a few days and found the accommodations excellent for the money! I had a suite which was roomy and comfortable, but the full kitchenette wasn't stocked with anything (i. e. plates, silverware, glasses, utinsels, paper towels, etc.) making it useless, particularly because there is no restaurant in the hotel. Free breakfast from... More 

Was this review helpful? Yes
Rob M, Manager at Arbor Inn and Suites, responded to this review

Glad you felt at home, Joe! We do provide kitchen utensils for our long term guest. Next time just ask the front desk or let us know when you make the reservation and we will put them in the room before you arrive. Thanks for staying with us. Best, Rob Meyer, Manager More 

Lubbock, Texas, United States
1 review
5 of 5 stars Reviewed November 13, 2014

While I have not had the pleasure of personally staying at the Arbor Inn I book rooms there every month for my company US Foods. Rob Meyer is excellent to work with, many times with our business dates change and he is always willing to try and accomodate our needs. At times due to the popularity of this hotel they... More 

Was this review helpful? Yes
Rob M, Manager at Arbor Inn and Suites, responded to this review

Always happy to help, Amy! Thanks for taking the time to sing our praises. We will see your team next time. Thanks, Rob Meyer, Manager More 

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