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Arbor Inn and Suites

Certificate of Excellence
Hotel website
5310 Englewood Ave, Lubbock, TX 79424
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Arbor Inn and Suites
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180 Reviews from our TripAdvisor Community

Traveler rating
    121
    34
    12
    3
    10
See reviews for
59
32
7
44
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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    (61)
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Lawton
Top Contributor
55 reviews 55 reviews
24 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 1 week ago

Arbor Inn has never disapointed us, always large comfortable, quiet room. Check in and check out are hassle free, front desk people have always been very courteous and helpful. The brkfst has a decent variety to start the day. We have stayed here 4 times that I can remember, never disapointed.

Was this review helpful? Yes
Rob M, Manager at Arbor Inn and Suites, responded to this review

Happy to help you feel at home, Bill! Thank you for the lovely review. Keep us in mind for your next trip to Lubbock! Thanks, Rob Meyer, Manager More 

Roanoke, Texas, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

While the hotel was above average in overall comfort and room amenities, all was lost when the manager and owner, Rob Meyer, raised his voice at me and heatedly reprimanded me for questioned the actions of a now former employee. During March, I stayed at this hotel and was pleased with my stay. The next day while traveling home, I... More 

Was this review helpful? Yes 1
Rob M, Manager at Arbor Inn and Suites, responded to this review

First, let me apologize for losing my temper. However, I am very passionate about my business/employees and do not respond well to accusations of deception and/or theft. Just based upon documentation of your call, I can only assume which employee that you spoke with originally. This particular individual has worked with us for quite a bit of time. a We... More 

Snoqualmie
Top Contributor
148 reviews 148 reviews
29 hotel reviews
77 helpful votes 77 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were just passing through and needed a dog friendly place for the night. Not only was this place dog friendly, it was roomy and clean. Location next to the freeway was convenient and food options close by were numerous. Staff were polite and helpful. Morning breakfast was good. Dog walking options are limited. There are some sidewalks, but lots... More 

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Rob M, Manager at Arbor Inn and Suites, responded to this review

Sounds like you felt right at home! Thank you for the lovely review. Looking forward to welcoming you back next time you're in the area! Thanks, Rob Meyer, Manager More 

Contributor
15 reviews 15 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Loved our stay! What a find.We have been traveling for a month throughout the southwest.This has been the nicest most comfortable stay. Rooms suites are huge, comfortable, clean, offer every needed amenity and don't feel like a cookie cutter hotel. Loved the workout room and pet friendly policy without questions! The beds were so comfortable we got a great nights... More 

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Rob M, Manager at Arbor Inn and Suites, responded to this review

Rita, I'm so thrilled to hear that you enjoyed your stay from start to finish! Our top priority is to make sure you're as comfortable and relaxed as possible, so it's great to know that this shone through. We hope you'll be back to see us again soon! Thanks, Rob Meyer, Manager More 

Senior Contributor
21 reviews 21 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 15, 2015

This place is amazing no complaints. Will never stay anywhere else in Lubbock. Fabulous staff and room. Clean and quiet. Have a nice family suite for great rate..................... This is the place. A+++++++++++++++++++++++++

Was this review helpful? Yes 1
Rob M, Manager at Arbor Inn and Suites, responded to this review

We're proud to be your new home away from home here in Lubbock! Thanks for the fantastic review, Thomas. We'll see you next time you're in town! Thanks, Rob Meyer, Manager More 

Colorado Springs, Colorado
1 review
3 of 5 stars Reviewed March 10, 2015

I recently stayed at this hotel. I reserved the room with my credit card but when I arrived I was told if I was paying with cash they would have to charge my credit card $75 until after I paid in cash and checked the room for damages. I feel that is a rip off! So, if you are staying... More 

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Rob M, Manager at Arbor Inn and Suites, responded to this review

I apologize for any misunderstanding about our check-in policy. We do require a credit or debit card which will authorize for the room charges plus $25.00. Upon check-out, you can leave it on the original card or pay cash. No charges are placed on your card until check out. What you may see is an authorization which will be released... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 22, 2015

Definitely 6 star experience. The service and the people that took care of us were exceptional. The hotel was very clean and very comfortable…. We always get the king suite and love the room it gives our family . The manger there is great. Thanks for the exceptional kindness shown to my whole family!

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Rob M, Manager at Arbor Inn and Suites, responded to this review

Six stars? Thank you, Holly! We can't wait to welcome you back to Lubbock, but until then, let us know if there's anything else we can do to make your next visit even better. Thanks, Rob Meyer, Manager More 

texas
Contributor
15 reviews 15 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 12, 2015

Check in was easy girls behind the desk were awsm and so very helpful. Room was clean and quiet....shower head was really bad but other than that was very happy. They were great to our dogs too. We would stay there again!

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Rob M, Manager at Arbor Inn and Suites, responded to this review

Sorry about that shower! We are doing a remodel and cleaning all the shower heads which will fix that issue. Anytime our hotel is not up to your standard don't hesitate to give the front desk a call. Until then, we appreciate your kind words, and we hope we'll get to have you back soon! Thanks, Rob Meyer, Manager More 

DFW
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 29, 2014

We stayed here for 3 days with our 2 dogs while visiting family, and we couldn't be more pleased with Arbor INN and SUITES. While the hotel is aging, it is do so gracefully, and all areas of the hotel were clean. We stayed in the 2 room suite which consists of a large kitchen/living area, and a separate bedroom/bathroom... More 

Was this review helpful? Yes
Rob M, Manager at Arbor Inn and Suites, responded to this review

So glad that you, Deb and the pups felt at home, Ed! Thanks for reviewing us, and for making us you top choice for hotels in Lubbock. We'll see you next time you're in our area! Thanks, Rob Meyer, Manager More 

austin, texas
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 27, 2014

Great hotel. Recommended by friends who also drive through Lubbock often and have a dog. Decent price, big rooms with extra sofa beds, refrigerators, good wifi. Dig friendly with no fees and no fuss about it. Family run, laid back, nice staff. Love it.

Was this review helpful? Yes
Rob M, Manager at Arbor Inn and Suites, responded to this review

Always happy to welcome you and your four-legged friend back! Thanks for making us a part of your time in Lubbock, and for the lovely review. Best, Rob Meyer, Manager More 

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