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Arbor Inn and Suites

Certificate of Excellence
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5310 Englewood Ave, Lubbock, TX 79424
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Best prices for: 1 room 1 guest
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Arbor Inn and Suites
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183 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • Any
English first
  • All months
    (183)
  • Mar-May only
    (61)
  • Jun-Aug only
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Lubbock, Texas
Level Contributor
37 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Rob, Ana and Whitney made certain our stay was perfectly suited for our needs. Our small group met in the breakfast area Friday night for an informal meet and greet. Ice tea and bottled water were provided and this nook was just the right size for our group. Our rooms were quite possibly the largest rooms in Lubbock. Beautifully appointed,... More 

Was this review helpful? Yes
Rob M, Manager at Arbor Inn and Suites, responded to this review

I'm so glad the room was just to your liking -- that's such a treat to hear! Knowing you enjoyed the kitchenette and pull out sofa, too, is such wonderful feedback for me. I appreciate all the kind words, and I hope we'll get to welcome you back someday! Thanks, Rob Meyer, Manager More 

Keller, Texas
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a great hotel, and the front desk staff are always very nice and helpful. However, the last two times I've stayed there they couldn't access my reservations. Apparently the system for reservations is only accessible by the hotel manager, which both times has been out, so they had no record of my reservation. Luckily both times they had... More 

Was this review helpful? Yes
Rob M, Manager at Arbor Inn and Suites, responded to this review

Thanks for your patience during our technical difficulties, Chris! It's certainly not an ideal system to have, and we're excited to update and get better at serving you. As for your room, I apologize that the shower and tub could have been cleaner. There's certainly nothing more important to us than making sure you're comfortable, so I appreciate you letting... More 

Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Great local hotel. No chain hotel here! The rooms are huge compared to regular hotel rooms and you can't beat their prices. The king suite is 2 bedroom with separate bathroom and full kitchen. The double queen room is the biggest i've been in. Rooms are very clean and updated. Try this hotel for your next trip.

Was this review helpful? Yes
Rob M, Manager at Arbor Inn and Suites, responded to this review

Nothing better than getting a taste of the local culture! Thanks for sharing such a glowing recommendation, Sheri. I look forward to welcoming you back in during your next trip to Lubbock! Thanks, Rob Meyer, Manager More 

Lawton
Level Contributor
55 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed May 21, 2015

Arbor Inn has never disapointed us, always large comfortable, quiet room. Check in and check out are hassle free, front desk people have always been very courteous and helpful. The brkfst has a decent variety to start the day. We have stayed here 4 times that I can remember, never disapointed.

Was this review helpful? Yes
Rob M, Manager at Arbor Inn and Suites, responded to this review

Happy to help you feel at home, Bill! Thank you for the lovely review. Keep us in mind for your next trip to Lubbock! Thanks, Rob Meyer, Manager More 

Roanoke, Texas, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed May 18, 2015

While the hotel was above average in overall comfort and room amenities, all was lost when the manager and owner, Rob Meyer, raised his voice at me and heatedly reprimanded me for questioned the actions of a now former employee. During March, I stayed at this hotel and was pleased with my stay. The next day while traveling home, I... More 

Was this review helpful? Yes 2
Rob M, Manager at Arbor Inn and Suites, responded to this review

First, let me apologize for losing my temper. However, I am very passionate about my business/employees and do not respond well to accusations of deception and/or theft. Just based upon documentation of your call, I can only assume which employee that you spoke with originally. This particular individual has worked with us for quite a bit of time. a We... More 

Snoqualmie
Level Contributor
169 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
5 of 5 stars Reviewed May 7, 2015

We were just passing through and needed a dog friendly place for the night. Not only was this place dog friendly, it was roomy and clean. Location next to the freeway was convenient and food options close by were numerous. Staff were polite and helpful. Morning breakfast was good. Dog walking options are limited. There are some sidewalks, but lots... More 

Was this review helpful? Yes
Rob M, Manager at Arbor Inn and Suites, responded to this review

Sounds like you felt right at home! Thank you for the lovely review. Looking forward to welcoming you back next time you're in the area! Thanks, Rob Meyer, Manager More 

Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 1, 2015

Loved our stay! What a find.We have been traveling for a month throughout the southwest.This has been the nicest most comfortable stay. Rooms suites are huge, comfortable, clean, offer every needed amenity and don't feel like a cookie cutter hotel. Loved the workout room and pet friendly policy without questions! The beds were so comfortable we got a great nights... More 

Was this review helpful? Yes
Rob M, Manager at Arbor Inn and Suites, responded to this review

Rita, I'm so thrilled to hear that you enjoyed your stay from start to finish! Our top priority is to make sure you're as comfortable and relaxed as possible, so it's great to know that this shone through. We hope you'll be back to see us again soon! Thanks, Rob Meyer, Manager More 

Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed March 15, 2015

This place is amazing no complaints. Will never stay anywhere else in Lubbock. Fabulous staff and room. Clean and quiet. Have a nice family suite for great rate..................... This is the place. A+++++++++++++++++++++++++

Was this review helpful? Yes 1
Rob M, Manager at Arbor Inn and Suites, responded to this review

We're proud to be your new home away from home here in Lubbock! Thanks for the fantastic review, Thomas. We'll see you next time you're in town! Thanks, Rob Meyer, Manager More 

Colorado Springs, Colorado
1 review
3 of 5 stars Reviewed March 10, 2015

I recently stayed at this hotel. I reserved the room with my credit card but when I arrived I was told if I was paying with cash they would have to charge my credit card $75 until after I paid in cash and checked the room for damages. I feel that is a rip off! So, if you are staying... More 

Was this review helpful? Yes
Rob M, Manager at Arbor Inn and Suites, responded to this review

I apologize for any misunderstanding about our check-in policy. We do require a credit or debit card which will authorize for the room charges plus $25.00. Upon check-out, you can leave it on the original card or pay cash. No charges are placed on your card until check out. What you may see is an authorization which will be released... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 22, 2015

Definitely 6 star experience. The service and the people that took care of us were exceptional. The hotel was very clean and very comfortable…. We always get the king suite and love the room it gives our family . The manger there is great. Thanks for the exceptional kindness shown to my whole family!

Was this review helpful? Yes
Rob M, Manager at Arbor Inn and Suites, responded to this review

Six stars? Thank you, Holly! We can't wait to welcome you back to Lubbock, but until then, let us know if there's anything else we can do to make your next visit even better. Thanks, Rob Meyer, Manager More 

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