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All 56 Lubbock hotels

Arbor Inn and Suites

5310 Englewood Ave, Lubbock, TX 79424
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87%
Ranked #6 of 56 hotels in Lubbock
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 weeks ago
campseyj Quanah, Texas
  • Overview
  • Reviews (156)
  • Photos (20)
  • Amenities
  • Room tips (32)
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156 people have reviewed this hotel

Traveler rating
    107
    29
    9
    2
    9
See reviews for
49
28
7
39
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
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English first
Davis, Oklahoma
1 review
1 of 5 stars Reviewed 2 weeks ago

By far the worst experience I have had with a hotel. We went and tried to check in at 1 and they didn't let us even though we had a wedding to attend so when we went back after the wedding they had given our room away and we ended up having to pay more for a room. They not... More

Was this review helpful? Yes
Rob M, Manager at Arbor Inn and Suites, responded to this review

We do our best to ensure that all of our guests feel at home, so I'm sorry that you feel this way, Tiffany. As you recall, your credit card was declined the first time you attempted to check in at 1 PM. At 8 PM we authorize all the remaining arrivals credit cards and cancel any that decline. Your credit... More

Quanah, Texas
2 reviews
5 of 5 stars Reviewed 4 weeks ago

My husband can easily move around the room in his wheelchair, and the roll-in shower is perfect. Also the pool has zero entrance allowing a person in a wheelchair complete access. We haven't tried the pool yet, but hope to this summer.

Was this review helpful? Yes
Rob M, Manager at Arbor Inn and Suites, responded to this review

I'm so glad that you and your husband felt at home! We appreciate your kind words, and we'll definitely keep your thoughts in mind in regards to our pool. Thank you, and I hope to welcome you back next time you're in Lubbock! Thanks, Rob Meyer, Manager More

Dallas, Texas
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is yet another jewel in the crown of Lubbock TX. The character, quality, tone and atmosphere of Arbor Inn was so unexpected but very noticeable. I loved the iced tea and little cupcakes beautifully arranged to great the guests who would partake. The whole dining area they have going is all very well thought out and very clean. I... More

Was this review helpful? Yes 1
Rob M, Manager at Arbor Inn and Suites, responded to this review

"Another jewel in the crown of Lubbock TX." What a compliment! Thank you so much for taking the time to share your kind words -- your review really means the world to us. We hope to have you back soon, but in the meantime, let us know if there's anything else we can do to make you feel at home!... More

Bangor, Maine
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I was in one of the "suite" rooms for most of my stay. It was spacious, clean, comfortable, quiet, and well-appointed. Due to some flight cancellations, I ended up staying several days longer than planned and the staff were very accommodating of my circumstances.

Was this review helpful? Yes 1
Rob M, Manager at Arbor Inn and Suites, responded to this review

I'm sorry that your flight was canceled, Daniel, but I'm glad we were able to make you feel at home. Thanks for the wonderful review, and keep us in mind next time you're in Lubbock! Best, Rob Meyer, Manager More

Aransas Pass, Texas
Contributor
17 reviews 17 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed June 14, 2014

I am so impressed! The room was clean, the linens were clean, the towels were clean!! The rate was very reasonable. The AC worked perfectly. Folks, if you haven't stayed at this little jewel, you should. The staff was pleasant & helpful, and the room had everything I needed. Coffee maker, fridge even a small safe. And everything was operational.... More

Was this review helpful? Yes 1
Rob M, Manager at Arbor Inn and Suites, responded to this review

Wow! We couldn't have asked for kinder words. Thank you so much for the fantastic review, and let us know if there's anything else we can do to make you feel at home! Thanks, Rob Meyer, Manager More

Manila, Philippines
Contributor
17 reviews 17 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 4, 2014

My wife and I travel frequently, staying in well more than 50 motels a year in many different nations around the world. We were VERY pleasantly surprised when we stayed three nights at the Arbor Inn and Suites. I have taken up writing these reviews to help fellow travelers, and to help the managers / owners of properties know when... More

Was this review helpful? Yes
Rob M, Manager at Arbor Inn and Suites, responded to this review

One of your very best experiences here in Lubbock? Now that's a compliment! Thanks so much for taking the time to share your detailed feedback. We can't wait to welcome you back next time you're in town -- we'll have a pool chair waiting for you! Thanks, Rob Meyer, Manager More

Julesburg, Colorado
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 9, 2014

I usually stay at the Residence Inn when I'm in Lubbock, Texas. I decided to try this hotel this time. The staff is so friendly and helpful. So is the manager. I'm talking about you Rob! The room is large. It is also well kept and clean. The breakfast is just standard with bagels, bread, juice etc. The hotel is... More

Was this review helpful? Yes
Rob M, Manager at Arbor Inn and Suites, responded to this review

So glad you gave us a try! It was a pleasure to make you feel welcome, Thomas, and to read your kind words, but we're sorry about the WiFi. It usually doesn't act up like that, but we'll check up on it! Thanks, and keep us in mind next time you're in Lubbock! Thanks, Rob Meyer, Manager More

Top Contributor
92 reviews 92 reviews
21 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed May 2, 2014

We stayed here only one night. No complaints. The room was clean. The breakfast was OK, I have had better but what do you expect with a continental breakfast right? Would stay here again.Staff was friendly and helpful.

Was this review helpful? Yes
Rob M, Manager at Arbor Inn and Suites, responded to this review

Sounds like you had a lovely time in Lubbock! Thanks for making us a part of it. We can't wait to welcome you back! Thanks, Rob Meyer, Manager More

Greenville, North Carolina
1 review
5 of 5 stars Reviewed April 26, 2014 via mobile

This hotel was very clean and well taken of. The staff is very helpful and extremely friendly. They greet each customer coming and going as well as the Manager Rob. He spoke to us every morning while greeting everyone. I had a problem with my air conditioner ( just the thermostat) it was addressed immediately. They offer free dinner on... More

Was this review helpful? Yes
Rob M, Manager at Arbor Inn and Suites, responded to this review

Two weeks and already coming back for another stay--we're absolutely flattered! Thank you and your company for making us a part of your time in Lubbock. Let us know if there's anything else we can do to make you and your coworkers feel at home! Thanks, Rob Meyer, Manager More

Nanaimo
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 of 5 stars Reviewed April 23, 2014

Stayed in early April while visiting Lubbock Christian University. Nice hotel, very clean and spacious room. Decent fitness facility, pool wasn't open yet but wish it was..it looked like a great place to hang out. A good selection at the buffet breakfast (got a kick out of the Texas-shaped pancakes!). Great service while we were there, but it was what... More

Was this review helpful? Yes
Rob M, Manager at Arbor Inn and Suites, responded to this review

We wish the pool was open, too, but we know that you're going to love laying out in the sun when it's ready! Thanks for choosing us during your time in Lubbock, and for singing our praises. I'll be sure to send your regards to my wife--she'll be thrilled to hear from you! Thanks, Rob Meyer, Manager More

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Additional Information about Arbor Inn and Suites

Address: 5310 Englewood Ave, Lubbock, TX 79424
Phone Number:
Location: United States > Texas > Lubbock
Price Range (Based on Average Rates): $$
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Also Known As:
Arbor Hotel Lubbock

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style
#3 Best Value Hotel in Lubbock #7 Family Hotel in Lubbock #8 Business Hotel in Lubbock
Official Description (provided by the hotel)
The largest, most comfortable rooms in Lubbock happen to be at the Arbor Inn and Suites, a family owned hotel that is sure to guarantee the luxury, comfort and enjoyments that you've been hoping for. Whether you are in town to visit your Red Raider, on a college visit, or just here to enjoy the panhandle, be assured that you will receive comfort, convenience and value with our hotel rooms with an average of over 450 square feet. Extended stay guests of Lubbock are welcome to stay in our rooms equipped with full kitchens. ... more   less 
Number of rooms
73

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