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All 56 Lubbock hotels

Arbor Inn and Suites

5310 Englewood Ave, Lubbock, TX 79424
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86%
Ranked #6 of 56 Hotels in Lubbock
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Denise Z The Dalles, Oregon
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161 reviews from our community

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    10
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    9
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53
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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The Dalles, Oregon
Contributor
18 reviews 18 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was probably the largest room we have ever had for under $100. It was clean and the bed super comfortable. There was a separate sitting area with a couch, end tables and work desk, divided by an arch from the sleeping area. The room had a large TV on the dresser but also a smaller one on the desk... More

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Dripping Springs
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We purchased season tickets to the Texas Tech Red Raiders this year and decided rather than to stay in one of the chain hotels, to try the Arbor Inn and Suites based on the number of good reviews for the hotel. We are glad we booked a room for all the home games at the Arbor Inn and Suites. The... More

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Rob M, Manager at Arbor Inn and Suites, responded to this review

Thanks for giving us a shot, Tom! It sounds like we'll be seeing you a lot over the next few months, and we couldn't be happier to hear how impressed you were. Let us know if there's anything else we can do to make you feel at home! Thanks, Rob Meyer, Manager More

Utah
Top Contributor
65 reviews 65 reviews
13 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed August 10, 2014

Late arrival? No problem (we arrived at 1 a.m. with four very road-weary children). Breakfast the next morning? Delicious and plentiful! Swimming pool? Very fancy and very fun for the kids (complete with small fountains in the shallow part and a waterfall at the far end). Beds? Totally comfy. Cleanliness? Perfect. Price? Amazing! (a family of six in one room!)

Was this review helpful? Yes 3
Rob M, Manager at Arbor Inn and Suites, responded to this review

We're so glad you found us, too! Thanks for singing our praises. We can't wait to have y'all back next time you're in our neck of the woods! Thanks, Rob Meyer, Manager More

Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 10, 2014

This was a nice place for travelers, with very roomy accommodations. Independently owned, and the owner was on site both days to talk to and greet us. On Tuesdays they have a free light dinner with beer etc. It was nice not to have to search for a place to eat after a long road trip. The continental breakfast was... More

Was this review helpful? Yes 1
Rob M, Manager at Arbor Inn and Suites, responded to this review

Sounds like you felt right at home, Lorraine! Thanks for giving us a try, and for taking the time to review us. We'll be here next time you're in Lubbock! Thanks, Rob Meyer, Manager More

Ferndale, Michigan
1 review
3 of 5 stars Reviewed August 1, 2014

After reading all the reviews, I booked a one-night stay at the Arbor Inn & Suites through Booking Dot Com, and felt confident we'd enjoy our short stay based on what I'd read here. Our visit was to celebrate a favorite aunt's 94th birthday. We checked in, unpacked our stuff, and I grabbed a short nap while the wifey went... More

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Rob M, Manager at Arbor Inn and Suites, responded to this review

You're right, John -- our desk clerk's reaction is certainly disappointing. While we are unable to move refrigerators, we are able to move you to a different room. I apologize for the inconvenience and I agree that this should have been handled in a more gracious manner, but I hope you understand. That aside, I appreciate your candor, and I... More

Davis, Oklahoma
1 review
1 of 5 stars Reviewed July 7, 2014

By far the worst experience I have had with a hotel. We went and tried to check in at 1 and they didn't let us even though we had a wedding to attend so when we went back after the wedding they had given our room away and we ended up having to pay more for a room. They not... More

Was this review helpful? Yes
Rob M, Manager at Arbor Inn and Suites, responded to this review

We do our best to ensure that all of our guests feel at home, so I'm sorry that you feel this way, Tiffany. As you recall, your credit card was declined the first time you attempted to check in at 1 PM. At 8 PM we authorize all the remaining arrivals credit cards and cancel any that decline. Your credit... More

Quanah, Texas
2 reviews
5 of 5 stars Reviewed June 22, 2014

My husband can easily move around the room in his wheelchair, and the roll-in shower is perfect. Also the pool has zero entrance allowing a person in a wheelchair complete access. We haven't tried the pool yet, but hope to this summer.

Was this review helpful? Yes
Rob M, Manager at Arbor Inn and Suites, responded to this review

I'm so glad that you and your husband felt at home! We appreciate your kind words, and we'll definitely keep your thoughts in mind in regards to our pool. Thank you, and I hope to welcome you back next time you're in Lubbock! Thanks, Rob Meyer, Manager More

Dallas, Texas
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed June 22, 2014

This is yet another jewel in the crown of Lubbock TX. The character, quality, tone and atmosphere of Arbor Inn was so unexpected but very noticeable. I loved the iced tea and little cupcakes beautifully arranged to great the guests who would partake. The whole dining area they have going is all very well thought out and very clean. I... More

Was this review helpful? Yes 1
Rob M, Manager at Arbor Inn and Suites, responded to this review

"Another jewel in the crown of Lubbock TX." What a compliment! Thank you so much for taking the time to share your kind words -- your review really means the world to us. We hope to have you back soon, but in the meantime, let us know if there's anything else we can do to make you feel at home!... More

Bangor, Maine
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 20, 2014

I was in one of the "suite" rooms for most of my stay. It was spacious, clean, comfortable, quiet, and well-appointed. Due to some flight cancellations, I ended up staying several days longer than planned and the staff were very accommodating of my circumstances.

Was this review helpful? Yes 1
Rob M, Manager at Arbor Inn and Suites, responded to this review

I'm sorry that your flight was canceled, Daniel, but I'm glad we were able to make you feel at home. Thanks for the wonderful review, and keep us in mind next time you're in Lubbock! Best, Rob Meyer, Manager More

Aransas Pass, Texas
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed June 14, 2014

I am so impressed! The room was clean, the linens were clean, the towels were clean!! The rate was very reasonable. The AC worked perfectly. Folks, if you haven't stayed at this little jewel, you should. The staff was pleasant & helpful, and the room had everything I needed. Coffee maker, fridge even a small safe. And everything was operational.... More

Was this review helpful? Yes 1
Rob M, Manager at Arbor Inn and Suites, responded to this review

Wow! We couldn't have asked for kinder words. Thank you so much for the fantastic review, and let us know if there's anything else we can do to make you feel at home! Thanks, Rob Meyer, Manager More

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Additional Information about Arbor Inn and Suites

Address: 5310 Englewood Ave, Lubbock, TX 79424
Phone Number:
Location: United States > Texas > Lubbock
Price Range (Based on Average Rates): $$
Number of rooms: 73
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Also Known As:
Arbor Hotel Lubbock

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