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Arbor Inn and Suites

Certificate of Excellence
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5310 Englewood Ave, Lubbock, TX 79424
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1 room 1 guest
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188 Reviews from our TripAdvisor Community

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Traveler rating
    123
    38
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
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  • All months
    (188)
  • Mar-May only
    (61)
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Erfurt
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed yesterday NEW

The rooms: Big, like everything in Texas! If you are traveling for business, I would not see the need to have a huge rooms like this for one person. Even the smallest rooms fit easily 4 people. The beds are comfy and TV has 100+ channels, the rooms are clean. The staff: They are nice, but average for Lubbock. Nothing... More 

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Dallas, Texas
Level Contributor
115 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The rooms are pleasantly appointed, and suites are freshly updated. Our stay here was very quiet, pleasant, and we even extended our stay! :) The property is fresh with convenient shopping and dining nearby. The location is very convenient near 50th and the Loop. The suite has separate rooms, a full size kitchen, and comfortable living areas. The front desk... More 

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Rob M, Manager at Arbor Inn and Suites, responded to this review

Rachel, it's just music to my ears to know how much you enjoyed your stay! It's always our top priority to give you a comfortable room, so I'm thrilled you found yours to be perfect. Thank you for the kind words, and don't be a stranger next time you're in Lubbock! Until then, Rob Meyer, Manager More 

Odessa, Texas
Level Contributor
23 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Arbor Inn and Suites, Lubbock, TX - July, 2015 To celebrate our 15th Wedding Anniversary, we wanted a quick 4 day getaway from our hometown that was within driving distance at a nice hotel with a good pool. We chose the Arbor Inn and Suites in Lubbock, TX, which is 2 hours away from our home, and got everything we... More 

Was this review helpful? Yes 1
Rob M, Manager at Arbor Inn and Suites, responded to this review

I'm thrilled you loved the room with us! It really makes me smile to hear you got to make use of all the amenities, too, and I'm excited you enjoyed them all! That's great feedback on the afternoon cookies and safe -- we'll be sure to keep all these small touches in mind going forward. I hope we'll get the... More 

San Antonio, Texas
1 review
4 of 5 stars Reviewed July 14, 2015

We booked a 3 night stay at this hotel in July and overall, we were pleased. One reason we chose this hotel was because of the pool. The night we arrived a storm came through and caused the pool to need cleaning/ backwashing. Unfortunately they didn't open the pool Saturday, Sunday or Monday (we checked out around 10am). When I... More 

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Rob M, Manager at Arbor Inn and Suites, responded to this review

Thanks for the honest feedback, Cindy, and I'm glad you enjoyed everything save for the unforeseen pool situation. The truth is, we always have plenty of staff to take care of situations like this, but it can get complicated cleaning out a pool after a storm, especially since we will not open it until we're absolutely sure it's clean and... More 

San Jose, California
1 review
3 of 5 stars Reviewed July 9, 2015

We stayed here on a road trip because it is dog friendly. Room is clean, but I'm sneezing alot. Front Desk check in w/ Emily was far from friendly and welcoming. Elevator to the third floor stalled and we could hear the motor chugging - my husband and i thought we were going to get stuck. I let front desk... More 

Was this review helpful? Yes
Rob M, Manager at Arbor Inn and Suites, responded to this review

JJ, I'm so glad the whole family -- furry friend included -- was what you were looking for, but I'm sorry to hear we have some areas to improve. As far as the issues with the elevator and ice machine, I really appreciate you letting staff know about it -- that's always important. We'll be sure to look into what... More 

Lubbock, Texas
Level Contributor
41 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed June 23, 2015 via mobile

Rob, Ana and Whitney made certain our stay was perfectly suited for our needs. Our small group met in the breakfast area Friday night for an informal meet and greet. Ice tea and bottled water were provided and this nook was just the right size for our group. Our rooms were quite possibly the largest rooms in Lubbock. Beautifully appointed,... More 

Was this review helpful? Yes
Rob M, Manager at Arbor Inn and Suites, responded to this review

I'm so glad the room was just to your liking -- that's such a treat to hear! Knowing you enjoyed the kitchenette and pull out sofa, too, is such wonderful feedback for me. I appreciate all the kind words, and I hope we'll get to welcome you back someday! Thanks, Rob Meyer, Manager More 

Keller, Texas
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 10, 2015

This is a great hotel, and the front desk staff are always very nice and helpful. However, the last two times I've stayed there they couldn't access my reservations. Apparently the system for reservations is only accessible by the hotel manager, which both times has been out, so they had no record of my reservation. Luckily both times they had... More 

Was this review helpful? Yes
Rob M, Manager at Arbor Inn and Suites, responded to this review

Thanks for your patience during our technical difficulties, Chris! It's certainly not an ideal system to have, and we're excited to update and get better at serving you. As for your room, I apologize that the shower and tub could have been cleaner. There's certainly nothing more important to us than making sure you're comfortable, so I appreciate you letting... More 

Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 10, 2015 via mobile

Great local hotel. No chain hotel here! The rooms are huge compared to regular hotel rooms and you can't beat their prices. The king suite is 2 bedroom with separate bathroom and full kitchen. The double queen room is the biggest i've been in. Rooms are very clean and updated. Try this hotel for your next trip.

Was this review helpful? Yes
Rob M, Manager at Arbor Inn and Suites, responded to this review

Nothing better than getting a taste of the local culture! Thanks for sharing such a glowing recommendation, Sheri. I look forward to welcoming you back in during your next trip to Lubbock! Thanks, Rob Meyer, Manager More 

Lawton
Level Contributor
55 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed May 21, 2015

Arbor Inn has never disapointed us, always large comfortable, quiet room. Check in and check out are hassle free, front desk people have always been very courteous and helpful. The brkfst has a decent variety to start the day. We have stayed here 4 times that I can remember, never disapointed.

Was this review helpful? Yes
Rob M, Manager at Arbor Inn and Suites, responded to this review

Happy to help you feel at home, Bill! Thank you for the lovely review. Keep us in mind for your next trip to Lubbock! Thanks, Rob Meyer, Manager More 

Roanoke, Texas, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed May 18, 2015

While the hotel was above average in overall comfort and room amenities, all was lost when the manager and owner, Rob Meyer, raised his voice at me and heatedly reprimanded me for questioned the actions of a now former employee. During March, I stayed at this hotel and was pleased with my stay. The next day while traveling home, I... More 

Was this review helpful? Yes 3
Rob M, Manager at Arbor Inn and Suites, responded to this review

First, let me apologize for losing my temper. However, I am very passionate about my business/employees and do not respond well to accusations of deception and/or theft. Just based upon documentation of your call, I can only assume which employee that you spoke with originally. This particular individual has worked with us for quite a bit of time. a We... More 

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