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All 56 Lubbock hotels

Arbor Inn and Suites

5310 Englewood Ave, Lubbock, TX 79424
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Ranked #7 of 56 Hotels in Lubbock
Certificate of Excellence 2014
A recent review
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165 reviews from our community

Traveler rating
    111
    31
    11
    2
    10
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54
29
7
41
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

I've stayed at this "SUITE" hotel multiple times over the last 10 years. Simply put... Why do I return? The staff, the cleanliness of the hotel, the quality of the rooms ALWAYS EXCEEDS my expectations. This property sits within other nationally known chains that offer some of the amenities and I would never think of staying there. I would prefer... More

Was this review helpful? Yes
Rob M, Manager at Arbor Inn and Suites, responded to this review

Always a pleasure to have you back, Lisa! Thanks for the fantastic review. Let us know if there's anything else we can do to make you feel even more at home. That's what we're here for! Thanks, Rob Meyer, Manager More

Boston
Contributor
12 reviews 12 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Pros -- The location is good. The price was great, especially for a large semi-suite with fridge and microwave. My daughter thought her bed was very comfortable.We all liked the amount of space in the room. They offered free breakfast, and it includes granola bars, waffles, and biscuits and gravy (see the Bizarre for notes on the breakfast). There was... More

Was this review helpful? Yes 1
Rob M, Manager at Arbor Inn and Suites, responded to this review

First of all, I'm terribly sorry if our team's joking came off as rude. That definitely wasn't our intention, but I'll make sure that this doesn't happen again. Aside from that, I'm really surprised to hear that you found our team unfriendly. Our customers keep coming back to us because we make them feel at home, so I'm sorry that... More

1 review
4 of 5 stars Reviewed 3 weeks ago

My family and I stayed here last month for two nights and were very pleased with our experience. Our main reasons for choosing this hotel were, 1: we were bringing along our dog and they were pet friendly, also not charging a pet fee and 2: the awesome pool with the beach entry! Unfortunately, we did not use the pool... More

Was this review helpful? Yes
Rob M, Manager at Arbor Inn and Suites, responded to this review

Sorry the weather didn't cooperate with us, but I'm thrilled that you and your family were so happy with your stay. We really appreciate your kind words, and your suggestion about the breakfast and water pressure. We'll definitely look into it! Thanks, and keep us in mind next time y'all are in Lubbock! Thanks, Rob Meyer, Manager More

Dallas, Texas
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I chose this hotel because I believe it is important to keep business local. As my first time to be in Lubbock I was very excited to stay at a place that claims to make you a part of the "extended family". After a slight billing error I contacted the hotel the day I left and they told me to... More

Was this review helpful? Yes 2
Rob M, Manager at Arbor Inn and Suites, responded to this review

Thank you for choosing Arbor Inn and Suites on your recent visit to Lubbock. I was disappointed to read your review but was not surprised from our last conversation. I hope the paragraph below helps to clear up any confusion on why I cannot adjust your rate. According to our records Mr. Barington made a reservation at our best available... More

The Dalles, Oregon
Contributor
18 reviews 18 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was probably the largest room we have ever had for under $100. It was clean and the bed super comfortable. There was a separate sitting area with a couch, end tables and work desk, divided by an arch from the sleeping area. The room had a large TV on the dresser but also a smaller one on the desk... More

Was this review helpful? Yes
Rob M, Manager at Arbor Inn and Suites, responded to this review

Sorry about the rain! Hopefully you'll get to use the pool next year -- believe it or not, it can get a little chilly around here. :) Thanks for giving us a try, Denise, and for the fantastic review. Let us know if there's anything else we can do to make you feel at home! Thanks, Rob Meyer, Manager More

Dripping Springs
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 17, 2014

We purchased season tickets to the Texas Tech Red Raiders this year and decided rather than to stay in one of the chain hotels, to try the Arbor Inn and Suites based on the number of good reviews for the hotel. We are glad we booked a room for all the home games at the Arbor Inn and Suites. The... More

Was this review helpful? Yes
Rob M, Manager at Arbor Inn and Suites, responded to this review

Thanks for giving us a shot, Tom! It sounds like we'll be seeing you a lot over the next few months, and we couldn't be happier to hear how impressed you were. Let us know if there's anything else we can do to make you feel at home! Thanks, Rob Meyer, Manager More

Utah
Top Contributor
65 reviews 65 reviews
13 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed August 10, 2014

Late arrival? No problem (we arrived at 1 a.m. with four very road-weary children). Breakfast the next morning? Delicious and plentiful! Swimming pool? Very fancy and very fun for the kids (complete with small fountains in the shallow part and a waterfall at the far end). Beds? Totally comfy. Cleanliness? Perfect. Price? Amazing! (a family of six in one room!)

Was this review helpful? Yes 3
Rob M, Manager at Arbor Inn and Suites, responded to this review

We're so glad you found us, too! Thanks for singing our praises. We can't wait to have y'all back next time you're in our neck of the woods! Thanks, Rob Meyer, Manager More

Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 10, 2014

This was a nice place for travelers, with very roomy accommodations. Independently owned, and the owner was on site both days to talk to and greet us. On Tuesdays they have a free light dinner with beer etc. It was nice not to have to search for a place to eat after a long road trip. The continental breakfast was... More

Was this review helpful? Yes 1
Rob M, Manager at Arbor Inn and Suites, responded to this review

Sounds like you felt right at home, Lorraine! Thanks for giving us a try, and for taking the time to review us. We'll be here next time you're in Lubbock! Thanks, Rob Meyer, Manager More

Ferndale, Michigan
1 review
3 of 5 stars Reviewed August 1, 2014

After reading all the reviews, I booked a one-night stay at the Arbor Inn & Suites through Booking Dot Com, and felt confident we'd enjoy our short stay based on what I'd read here. Our visit was to celebrate a favorite aunt's 94th birthday. We checked in, unpacked our stuff, and I grabbed a short nap while the wifey went... More

Was this review helpful? Yes
Rob M, Manager at Arbor Inn and Suites, responded to this review

You're right, John -- our desk clerk's reaction is certainly disappointing. While we are unable to move refrigerators, we are able to move you to a different room. I apologize for the inconvenience and I agree that this should have been handled in a more gracious manner, but I hope you understand. That aside, I appreciate your candor, and I... More

Davis, Oklahoma
1 review
1 of 5 stars Reviewed July 7, 2014

By far the worst experience I have had with a hotel. We went and tried to check in at 1 and they didn't let us even though we had a wedding to attend so when we went back after the wedding they had given our room away and we ended up having to pay more for a room. They not... More

Was this review helpful? Yes
Rob M, Manager at Arbor Inn and Suites, responded to this review

We do our best to ensure that all of our guests feel at home, so I'm sorry that you feel this way, Tiffany. As you recall, your credit card was declined the first time you attempted to check in at 1 PM. At 8 PM we authorize all the remaining arrivals credit cards and cancel any that decline. Your credit... More

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Additional Information about Arbor Inn and Suites

Address: 5310 Englewood Ave, Lubbock, TX 79424
Phone Number:
Location: United States > Texas > Lubbock
Price Range (Based on Average Rates): $$
Number of rooms: 73
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Also Known As:
Arbor Hotel Lubbock

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