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All 56 Lubbock hotels

TownePlace Suites Lubbock

2.5 of 5 Hotel   |   5310 West Loop 289, Lubbock, TX 79424
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Ranked #16 of 56 Hotels in Lubbock
A recent review
5 of 5 stars reviewed 2 weeks ago
AC L Dallas, Texas
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37 reviews from our community

Traveler rating
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    8
    7
    7
    0
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14
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Dallas, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

Staff had remembered me from previous stay and they were very accommodating. There was always someone there ready to help with anything you asked. Extended stay had everything you needed in terms of kitchen use. Breakfast was okay, mostly cereals, breads, hardboiled eggs, and a waffle maker. If you are used to the resident inn's breakfast this doesn't have hot... More

Was this review helpful? Yes
TownePlace-Team L, Director of Sales at TownePlace Suites Lubbock, responded to this review

Dear ACL, Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the TownePlace Suites Lubbock was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue... More

Austin, Texas
Top Contributor
74 reviews 74 reviews
34 hotel reviews
53 helpful votes 53 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I was disappointed in this hotel, especially with the hospitality. Let me explain: Everything was fine at check in and through out the afternoon. I unpacked (put my clothes on hangers and in drawers, put my toiletries away in the bathroom, and put all my groceries away for the week in the kitchen area). When I returned around 7:45pm, my... More

Was this review helpful? Yes 1
TownePlace-Team L, Manager at TownePlace Suites Lubbock, responded to this review

Thank you for taking the time to share your thoughts regarding these issues. We appreciate you bringing it to our attention. We will share your message appropriately within Marriott. More

Dallas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 27, 2014

I had a wonderful stay at Marriott. The rooms were very accommodating for my husband and myself. Our granddaughter will start texas tech this year and we were getting a peek at the school. The breakfast was delicious, and the hotel was very clean. And the highlight of the stay was the smile from the front desk Holly. She not... More

Was this review helpful? Yes 1
TownePlace-Team L, Director of Sales at TownePlace Suites Lubbock, responded to this review

Dear Mrs. Smith, Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the TownePlace Suites Lubbock was enjoyable. Holly is a gem here at TownePlace and we are very proud to have her. I will let her know your kind words. Everything we do is aimed at providing you with... More

surfinginflorida
Top Contributor
398 reviews 398 reviews
111 hotel reviews
253 helpful votes 253 helpful votes
3 of 5 stars Reviewed July 20, 2014

The front desk clerk at check-in was super nice and super helpful. The room was comfortable and quiet. The ice in the ice maker had some brown stuff in it so we were concerned about the cleanliness of the kitchen so we didn’t use it. Likewise we had to ask for fresh pillows/pillow cases for the sleeper sofa. Easy off... More

Was this review helpful? Yes 1
TownePlace-Team L, Director of Sales at TownePlace Suites Lubbock, responded to this review

Dear surfinginflorida , Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the TownePlace Suites Lubbock was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may... More

Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed July 12, 2014

My sister and I stayed here last night and it was great! Holly at the front desk was more than accommodating to our needs. Bed was comfortable. AC worked great and the room was clean. It would be a good place to stay multiple nights because of the kitchen area which we did not need this trip.

Was this review helpful? Yes
TownePlace-Team L, Director of Sales at TownePlace Suites Lubbock, responded to this review

Dear Casey, Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the TownePlace Suites Lubbock was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue... More

Austin, Texas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 2, 2014

I have stayed here many times and I just love it. The staff is always friendly and really seem to care. Check in is speedy and fast and the rooms are very clean. I would like to see a little more equipment in the weightroom possible dumbells but overall great place to stay with a great rate to match. Plush... More

Was this review helpful? Yes 1
TownePlace-Team L, Manager at TownePlace Suites Lubbock, responded to this review

Boris J, Thank you for taking the time to participate in our survey. We are very pleased that you enjoyed you stay with us and we defiantly look forward to have you stay with us again. I will pass along you complements to all departments. We hope to see you soon and have a wonderful day… More

1 review
2 of 5 stars Reviewed June 28, 2014

When I first checked in they told me I had to wait as they were finishing inspecting the room for cleanliness because housekeeping had just cleaned it. I walked in and found two cockroaches, one in the bathroom and one in the kitchen right out in the middle of the floor right after it was supposed to be cleaned. The... More

Was this review helpful? Yes
TownePlace-Team L, Manager at TownePlace Suites Lubbock, responded to this review

Dear Kyla, I am sorry that your room was not to our normal cleaning standards. Let me assure you this was not a typical experience at our hotel! I hope you will give us another try and see that our hotel is lovely and clean. More

Allen, Texas
1 review
5 of 5 stars Reviewed May 20, 2014

The hotel is a nice hotel; not fancy or over the top in ammenities. However, I gave it 5 stars because of it's people--accomodating, friendly, concerned about your well-being while a guest in their hotel. I know that is probably in the job description of this team, as it is with most in customer service, but these people are awesome... More

Was this review helpful? Yes
TownePlace-Team L, General Manager at TownePlace Suites Lubbock, responded to this review

Thank you thank you! We are delighted that you enjoyed your stay. Our team is happy that you mentioned them by name and department for recognition. We look forward to your next visit. More

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 4, 2014

Booked last minute and this was the only place I could find that wasn't scary to me. Staff was exceptional. All shifts. My daughter was really ill over the weekend and we had all sorts of requests that they accommodated. I would definitely stay again.

Was this review helpful? Yes 1
TownePlace-Team L, General Manager at TownePlace Suites Lubbock, responded to this review

Thank you for taking the time to comment about your stay with us. I hope that your daughter is feeling better and am delighted that our team took good care of you! More

Easley, South Carolina
Top Contributor
56 reviews 56 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed May 3, 2014

I'm not a huge TownePlace fan to begin with. This place doesn't help my perception. Bad location, deer in the headlights staff. Room was clean, shower was hot. I can't say anything BAD, but can't say anything great, either. It's just as average as they come.

Was this review helpful? Yes
TownePlace-Team L, General Manager at TownePlace Suites Lubbock, responded to this review

I was sorry to hear that you are not a big fan of the TownePlace Suites brand within Marriott. We are known as the "diy" brand for travelers who stay for extended periods of time. If you are ever in need of a long term stay brand - I hope you will give us another try and truly experience what... More

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Additional Information about TownePlace Suites Lubbock

Address: 5310 West Loop 289, Lubbock, TX 79424
Phone Number:
Location: United States > Texas > Lubbock
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — TownePlace Suites Lubbock 2.5*
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Also Known As:
Towneplace Suites Lubbock Hotel Lubbock
Lubbock Towneplace Suites

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