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TownePlace Suites Lubbock

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5310 West Loop 289, Lubbock, TX 79424
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TownePlace Suites Lubbock
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62 Reviews from our TripAdvisor Community

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    22
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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El Paso, Texas
1 review
5 of 5 stars Reviewed 3 days ago NEW

Leisha (I think was her name), who works the front desk, is one of the most accommodating people I have met in the hotel industry. I travel 150 days of the year, and most give you just the basics in service. She went above and beyond and would greet me every evening by name. She also would ask how my... More 

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Level Contributor
76 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Came for my brothers surgery and had to stay the night. My parents were already there so they got me a room. The place wasn't very professional as when I pulled up the only two employees were outside smoking by the front door. They were nice but smelled like smoke . I was given a room and I went in... More 

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Oklahoma City, Oklahoma
1 review
2 of 5 stars Reviewed 3 weeks ago

This makes number 33 in Marriott hotels stays this year . Arrived at 3:30 and check in was smooth . The hotel is very dirty hallway , elevator and laundry room . The breakfast was poor at best . This hotel was by far the worst cleaned and smallest rooms I have experienced in the last five years ( Marriott... More 

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Haslet, Texas
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed May 20, 2015

My wife and I stayed here as we were in town for a family/friend get together. I was unhappy before we even checked in as they charged $299 + tax for 1 night and had it blocked so we couldn't use points. This hotel should be about $89/night. We happened to be in town during Tech graduation weekend so they... More 

Was this review helpful? Yes
Tanisha L, Manager at TownePlace Suites Lubbock, responded to this review

Mr. Evans I would first like to apologize for your recent unpleasant stay. I have addrssed all the issues and I assure you that I have taken care of the issues. As for the rate we were in the same price range as other hotels. This was one of our Special event weekends. Again, my apologies to you and your... More 

Tampa, Florida
Level Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed May 19, 2015

Stayed one night while in transit during a business trip. All Hotel employees encountered very accomdating and friendly. Rooms are what they are for property. Fitness center needs to and should be upgraded with some dumbbells and other equipment.

Was this review helpful? Yes
Tanisha L, Manager at TownePlace Suites Lubbock, responded to this review

J M Thank you for your recent stay with us and responding to our survey. We are looking into getting some dumbbells put in the exercise room. The staff and I are very happy that you had a wonderful stay. we strive very hard to enusure all of our guest are happy and satisfied. We look forward to your next... More 

Level Contributor
81 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 15, 2015

I enjoyed my staying at TownePlace, I always went to Courtyard but really it´s an almost equivalent option. Good sleeping, it has eletric stove, dishes, If you like to cook this is a good place, even bid fridge. For longer stays I suppose it´s very good.

Was this review helpful? Yes
Tanisha L, Manager at TownePlace Suites Lubbock, responded to this review

Gerson Thank you for your recent stay and completing a survey on your stay. We strive very hard to make all of our guest happy and satisfied. We look forwad to your next visit in Lubbock with us at Towneplace Suites. Kindest Regards, Tanisha Lewis More 

Level Contributor
46 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 1, 2015

This was the first time at a TownPlace Suites but definitely won't be the last! I liked everything about it. This location is not new but VERY well kept. I like the size of it, everything you need with a great layout! I will start looking for TownePlace Suites more often. Also, the staff was very helpful! OH...... and the... More 

Was this review helpful? Yes
Tanisha L, Manager at TownePlace Suites Lubbock, responded to this review

Reford Thank you for your awesome survey response and staying with us on your visit to Lubbock. I would like you to know that we have upgraded the WIFi. We look forward to serving you again on your next visit to Lubbock. Thanks! Kindest Regards, Tanisha Lewis More 

New Mexico
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed April 7, 2015

I travel to Lubbock frequently and, until now, I had not found the right hotel. I would definitely consider going back to the TownePlace Suites. Friendly staff, nice breakfast, good location, and a clean and spacious suite. The only issue I had was that the bed was a bit short (didn't seem like a true Queen). I thought the mattress... More 

Was this review helpful? Yes
Tanisha L, Manager at TownePlace Suites Lubbock, responded to this review

Vanmorrison, Thank you for your recent stay with us and thank you for answering our survey. The staff and I look foward to you visiting us again. As for the bed we are an all Queen property and I am currently replacing any mattresses that need to be replaced. Thank you agin for your response and choosing Towneplace Suites in... More 

Metairie, Louisiana
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed April 5, 2015

Rooms were clean ,beds comfortable. Pillows fluffy. Toewls are great. Suites themselves are a little small. Breakfast standard fare. They do have boiled eggs but too hard boiled. The staff are very helpful. The night we stayed, they baked fresh cookies with I appreciated. The price was fair.

Was this review helpful? Yes
Tanisha L, Manager at TownePlace Suites Lubbock, responded to this review

Dear Amazing Guest: Thank you for staying with us at Towneplace Suites in Lubbock and writing a guest review. Satisfing our guest are our priorties. We strive to do our best and make sure all of our guest our happy. Again thank you for choosing Towneplace as your choice hotel. We look forward to seeing you again. Yours Truly in... More 

Wynnewood, Oklahoma
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed April 3, 2015

I was disappointed with this hotel. The carpet in both the hallway and room was worn and soiled. The carpet in the room had not been vacuumed and we didn't notice it until after we had settled in the room. The bathroom trash can still had trash in it from the previous guests. They did offer to give another room... More 

Was this review helpful? Yes
Tanisha L, Manager at TownePlace Suites Lubbock, responded to this review

Dear Disappointed Guest: First of all I woukld like to apologize for your unpleasant stay and let you know I have addressed the issue(s). I have replaced the entire housekeeping department and assure you that I am working and traing my new staff to make this hotel an Awesome Clean place stay. I look forward to assisting you in your... More 

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