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All 55 Lubbock hotels

TownePlace Suites Lubbock

2.5 of 5 Hotel   |   5310 West Loop 289, Lubbock, TX 79424
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62%
Ranked #20 of 55 hotels in Lubbock
A recent review
5 of 5 stars reviewed 1 week ago
tssammie Brownwood, Texas
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27 people have reviewed this hotel

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    5
    5
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11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
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English first
Brownwood, Texas
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

While staying at the hotel a family member had a medical issue that required the EMTs to be called twice. Each of the times staff members Pete and Holly were beyond helpful as well as professional. We were extremely pleased with the accommodations as well as the friendliness of the staff.

Was this review helpful? Yes
TownePlace-Team L, General Manager at TownePlace Suites Lubbock, responded to this review

Thank you so much for your comments about our team members! We are delighted that we were able to assist and hope that your family member has recovered. We look forward to serving you in the future if your travels bring you back to Lubbock. More

Albuquerque, New Mexico
Top Contributor
105 reviews 105 reviews
16 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 3 weeks ago

As always, Marriott offers a very nice suite option in their product line. This hotel is very clean and the suites are nicely equipped. Breakfast is a bit weak, but the coffee in the lobby is good and always available. Good location.

Was this review helpful? Yes
TownePlace-Team L, General Manager at TownePlace Suites Lubbock, responded to this review

We are so happy that you enjoyed your stay with us! We look forward to serving you again! More

Cary, North Carolina, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago

I absolutely enjoyed my stay here. It was definitely a home away from home. The staff was welcoming and helpful. I would recommend this hotel to everyone. The location was convenient to everything. House keeping was awesome as well.

Was this review helpful? Yes
TownePlace-Team L, General Manager at TownePlace Suites Lubbock, responded to this review

Thank you for sharing your great experience with us! More

Abilene, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 25, 2013

In a day in age when customer service as a whole is terrible, this hotel stands head and shoulders above almost all competitors. I travel quite a bit, and rarely have we been treated the way that the staff at TownePlace treated us. Holly went so far above and beyond her normal duties. I asked for some ice, and one... More

Was this review helpful? Yes 1
Patricia T, Director of Sales at TownePlace Suites Lubbock, responded to this review

We appreciate your feedback. Holly is just one of several amazing staff members at TownePlace Suites. We thank you for recognizing the value and importance of customer service as much as we do. We hope you stay with us again in the future! More

Fort Worth, Texas, USA
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 21, 2013

That staff is really friendly and helpful. The rooms are nice with a mini-kitchen including a full size refrigerator/freezer, dishwasher, sink, tabletop stove and microwave. They even have dishes, pots and pans for you every you need them. The closet space is adequate and has a unique double entry from the main room and from your bath room. The Wifi... More

Was this review helpful? Yes 1
Patricia T, Director of Sales at TownePlace Suites Lubbock, responded to this review

We appreciate you taking time from your busy schedule to give us a review. We do our best and are happy when our guests are thoroughly satisfied with their stay. Please make sure and visit us the next time you are in town! More

Marble Falls, Texas, United States
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 25, 2013

My husband and I have 2 daughters in college, one in Hunstville and one in Lubbock! We travel frequently and have had two very terrible experiences prior to staying at TownePlace Suites. This place was AWESOME!!!!! Clean, comfortable and the staff was amazing! Will stay here again!!!

Was this review helpful? Yes 4
Patricia T, Director of Sales at TownePlace Suites Lubbock, responded to this review

We are pleased that you enjoyed your stay! Thank you for rating us highly! We look forward to greeting you next time you're in town! We'll make sure to "Welcome You Back!" More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 17, 2013

Karen and her staff at the Towneplace Suites in Lubbock do a fantastic job! The hotel is clean, the staff is very accommodating and friendly, and the rooms are very spacious. The breakfast was adequate for what was promised, and it was well stocked. We did not utilize the pool, but other guests were in it while we were there,... More

Was this review helpful? Yes 1
Patricia T, Director of Sales at TownePlace Suites Lubbock, responded to this review

We are so glad to hear that you were pleased with your stay! We hope that your travels bring you back our way! Thanks for the great ratings! More

2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 10, 2013 via mobile

Good location, nice helpful staff but a bit dirty.....big stain on carpet, hallways needed vacuuming. Spa cold, 1st room very noisy from highway noise, AC not a help. 2nd room ac on lockdown. Ok for a night or so but not for long term.

Was this review helpful? Yes 1
Patricia T, Director of Sales at TownePlace Suites Lubbock, responded to this review

We appreciate your feeback. I apologize for the inconveniences you experienced during your recent stay. We do our best to keep our hotel clean and maintained at all times. We hope you give us another try during your next trip to Lubbock. I'm sure you will have a more comfortable experience. More

arlington,tx
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 4, 2013

good hotel excellent breakfast ate the state of Texas (the waffles) nice pool and nice staff was there to attend Texas Tech with my daughter for her orientation there is a joe's crab shack nearby and the was was close also

Was this review helpful? Yes
Patricia T, Director of Sales at TownePlace Suites Lubbock, responded to this review

Thanks for choosing to stay with us during your recent visit. I hope that you continue to come back as you come to visit your daughter! We will make sure to have our State of Texas waffles ready for you! Thanks again! More

Dallas, Texas
Senior Contributor
28 reviews 28 reviews
27 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed August 28, 2013

I seriously can say as a serious road traveler with my job that this hotel became one of my favorites to stay at. Everything was at my fingertips that I could possibly need and the staff...let me go on record and say that the staff was right up there with some of the best resorts I have stayed at around... More

Was this review helpful? Yes
Patricia T, Director of Sales at TownePlace Suites Lubbock, responded to this review

We appreciate your genuine appreciation of our hotel. We take great care and pride in our TownePlace Suites and always hope that it shows. We make sure to treat every guest as a VIP and I'm glad you addressed any issues you may have had with management as that is the only way we can fix things. I hope that... More

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Additional Information about TownePlace Suites Lubbock

Also Known As:
Towneplace Suites Lubbock Hotel Lubbock
Towneplace Suites Lubbock Hotel
Lubbock Towneplace Suites
Address: 5310 West Loop 289, Lubbock, TX 79424
Phone Number:
Location: United States > Texas > Lubbock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotel in Lubbock
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — TownePlace Suites Lubbock 2.5*
Official Description (provided by the hotel):
The TownePlace Suites Lubbock, TX hotel by Marriott offers the comforts of home for extended stay guests with a soothing, modern look in newly renovated all-suite Lubbock lodging. The preferred choice among extended stay hotels in Lubbock, TX, our spacious studio suites feature fully equipped kitchens and flat screen HD TVs. The TownePlace Suites Marriott is a pet-friendly hotel with on-site laundry and a fitness center to make guests feel at home. For Lubbock, TX hotels, our location makes getting to Texas Tech University, Medical District and shopping at South Plains Mall or Canyon West quick and easy. The Buddy Holly Center and the Science Spectrum Museum are also near this all-suite hotel in Lubbock, Texas ... more   less 
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