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TownePlace Suites Lubbock

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5310 West Loop 289, Lubbock, TX 79424
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TownePlace Suites Lubbock
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TownePlace Suites Lubbock
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66 Reviews from our TripAdvisor Community

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Traveler rating
    23
    17
    12
    12
    2
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18
8
1
23
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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    (66)
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    (22)
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    (18)
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  • Dec-Feb only
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San Juan, Puerto Rico
2 reviews
3 of 5 stars Reviewed 5 days ago NEW

I stayed at this property in mid July, 2015. When I went to check in at the property there was no one at the front desk, but you could hear several employees talking in a back room. I saw that there was a camera, so I assumed that someone would immediately go to the front, but the employees didn't seem... More 

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Keller, Texas
Level Contributor
115 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Arrived with my family late and the hotel room they gave me wasn't done up. I called and Sandy ran around checking to make sure the room was done and got me a better room. Sandy always had a smile on her face. Scott that helped with breakfast was also a star performer like Sandy. Room was clean but did... More 

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Fredericksburg, Texas USA
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A wonderful stay. It was a quick overnight trip, but I would have stayed longer, if we hadn't had to be in Taos at a certain time. This was a CLEAN hotel with a very NICE staff. We got there late, almost midnight, and they were still very helpful. Beds were very comfortable and the room looked very NEW. Breakfast... More 

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Richmond
Level Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I am an Elite member. I stay at alot of different Marriots in different locations. Have to say this has been the least professional and completely inept run Marriott hotel. I checked in 24 hours before with Marriott's new check in app. You can choose your arrival time. Check in time is technically 3pm, but I chose 2pm at a... More 

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El Paso, Texas
1 review
5 of 5 stars Reviewed 4 weeks ago

Leisha (I think was her name), who works the front desk, is one of the most accommodating people I have met in the hotel industry. I travel 150 days of the year, and most give you just the basics in service. She went above and beyond and would greet me every evening by name. She also would ask how my... More 

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Level Contributor
80 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed June 15, 2015

Came for my brothers surgery and had to stay the night. My parents were already there so they got me a room. The place wasn't very professional as when I pulled up the only two employees were outside smoking by the front door. They were nice but smelled like smoke . I was given a room and I went in... More 

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Oklahoma City, Oklahoma
1 review
2 of 5 stars Reviewed June 13, 2015

This makes number 33 in Marriott hotels stays this year . Arrived at 3:30 and check in was smooth . The hotel is very dirty hallway , elevator and laundry room . The breakfast was poor at best . This hotel was by far the worst cleaned and smallest rooms I have experienced in the last five years ( Marriott... More 

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Haslet, Texas
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed May 20, 2015

My wife and I stayed here as we were in town for a family/friend get together. I was unhappy before we even checked in as they charged $299 + tax for 1 night and had it blocked so we couldn't use points. This hotel should be about $89/night. We happened to be in town during Tech graduation weekend so they... More 

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Tanisha L, Manager at TownePlace Suites Lubbock, responded to this review

Mr. Evans I would first like to apologize for your recent unpleasant stay. I have addrssed all the issues and I assure you that I have taken care of the issues. As for the rate we were in the same price range as other hotels. This was one of our Special event weekends. Again, my apologies to you and your... More 

Tampa, Florida
Level Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed May 19, 2015

Stayed one night while in transit during a business trip. All Hotel employees encountered very accomdating and friendly. Rooms are what they are for property. Fitness center needs to and should be upgraded with some dumbbells and other equipment.

Was this review helpful? Yes
Tanisha L, Manager at TownePlace Suites Lubbock, responded to this review

J M Thank you for your recent stay with us and responding to our survey. We are looking into getting some dumbbells put in the exercise room. The staff and I are very happy that you had a wonderful stay. we strive very hard to enusure all of our guest are happy and satisfied. We look forward to your next... More 

Level Contributor
82 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed May 15, 2015

I enjoyed my staying at TownePlace, I always went to Courtyard but really it´s an almost equivalent option. Good sleeping, it has eletric stove, dishes, If you like to cook this is a good place, even bid fridge. For longer stays I suppose it´s very good.

Was this review helpful? Yes
Tanisha L, Manager at TownePlace Suites Lubbock, responded to this review

Gerson Thank you for your recent stay and completing a survey on your stay. We strive very hard to make all of our guest happy and satisfied. We look forwad to your next visit in Lubbock with us at Towneplace Suites. Kindest Regards, Tanisha Lewis More 

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