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All 56 Lubbock hotels

TownePlace Suites Lubbock

2.5 of 5 Hotel   |   5310 West Loop 289, Lubbock, TX 79424
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61%
Ranked #17 of 56 hotels in Lubbock
A recent review
3 of 5 stars reviewed 1 week ago
surfinginflorida surfinginflorida
  • Overview
  • Reviews (34)
  • Photos (18)
  • Amenities
  • Room tips (10)
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34 people have reviewed this hotel

Traveler rating
    13
    8
    7
    6
    0
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10
3
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14
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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English first
surfinginflorida
Top Contributor
369 reviews 369 reviews
107 hotel reviews
240 helpful votes 240 helpful votes
3 of 5 stars Reviewed 1 week ago

The front desk clerk at check-in was super nice and super helpful. The room was comfortable and quiet. The ice in the ice maker had some brown stuff in it so we were concerned about the cleanliness of the kitchen so we didn’t use it. Likewise we had to ask for fresh pillows/pillow cases for the sleeper sofa. Easy off... More

Was this review helpful? Yes
TownePlace-Team L, Director of Sales at TownePlace Suites Lubbock, responded to this review

Dear surfinginflorida , Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the TownePlace Suites Lubbock was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may... More

Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 2 weeks ago

My sister and I stayed here last night and it was great! Holly at the front desk was more than accommodating to our needs. Bed was comfortable. AC worked great and the room was clean. It would be a good place to stay multiple nights because of the kitchen area which we did not need this trip.

Was this review helpful? Yes
TownePlace-Team L, Director of Sales at TownePlace Suites Lubbock, responded to this review

Dear Casey, Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the TownePlace Suites Lubbock was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue... More

Austin, Texas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I have stayed here many times and I just love it. The staff is always friendly and really seem to care. Check in is speedy and fast and the rooms are very clean. I would like to see a little more equipment in the weightroom possible dumbells but overall great place to stay with a great rate to match. Plush... More

Was this review helpful? Yes 1
TownePlace-Team L, Manager at TownePlace Suites Lubbock, responded to this review

Boris J, Thank you for taking the time to participate in our survey. We are very pleased that you enjoyed you stay with us and we defiantly look forward to have you stay with us again. I will pass along you complements to all departments. We hope to see you soon and have a wonderful day… More

1 review
2 of 5 stars Reviewed 4 weeks ago

When I first checked in they told me I had to wait as they were finishing inspecting the room for cleanliness because housekeeping had just cleaned it. I walked in and found two cockroaches, one in the bathroom and one in the kitchen right out in the middle of the floor right after it was supposed to be cleaned. The... More

Was this review helpful? Yes
TownePlace-Team L, Manager at TownePlace Suites Lubbock, responded to this review

Dear Kyla, I am sorry that your room was not to our normal cleaning standards. Let me assure you this was not a typical experience at our hotel! I hope you will give us another try and see that our hotel is lovely and clean. More

Allen, Texas
1 review
5 of 5 stars Reviewed May 20, 2014

The hotel is a nice hotel; not fancy or over the top in ammenities. However, I gave it 5 stars because of it's people--accomodating, friendly, concerned about your well-being while a guest in their hotel. I know that is probably in the job description of this team, as it is with most in customer service, but these people are awesome... More

Was this review helpful? Yes
TownePlace-Team L, General Manager at TownePlace Suites Lubbock, responded to this review

Thank you thank you! We are delighted that you enjoyed your stay. Our team is happy that you mentioned them by name and department for recognition. We look forward to your next visit. More

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 4, 2014

Booked last minute and this was the only place I could find that wasn't scary to me. Staff was exceptional. All shifts. My daughter was really ill over the weekend and we had all sorts of requests that they accommodated. I would definitely stay again.

Was this review helpful? Yes 1
TownePlace-Team L, General Manager at TownePlace Suites Lubbock, responded to this review

Thank you for taking the time to comment about your stay with us. I hope that your daughter is feeling better and am delighted that our team took good care of you! More

Easley, South Carolina
Senior Contributor
46 reviews 46 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed May 3, 2014

I'm not a huge TownePlace fan to begin with. This place doesn't help my perception. Bad location, deer in the headlights staff. Room was clean, shower was hot. I can't say anything BAD, but can't say anything great, either. It's just as average as they come.

Was this review helpful? Yes
TownePlace-Team L, General Manager at TownePlace Suites Lubbock, responded to this review

I was sorry to hear that you are not a big fan of the TownePlace Suites brand within Marriott. We are known as the "diy" brand for travelers who stay for extended periods of time. If you are ever in need of a long term stay brand - I hope you will give us another try and truly experience what... More

Brownwood, Texas
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 6, 2014 via mobile

While staying at the hotel a family member had a medical issue that required the EMTs to be called twice. Each of the times staff members Pete and Holly were beyond helpful as well as professional. We were extremely pleased with the accommodations as well as the friendliness of the staff.

Was this review helpful? Yes 1
TownePlace-Team L, General Manager at TownePlace Suites Lubbock, responded to this review

Thank you so much for your comments about our team members! We are delighted that we were able to assist and hope that your family member has recovered. We look forward to serving you in the future if your travels bring you back to Lubbock. More

Albuquerque, New Mexico
Top Contributor
138 reviews 138 reviews
26 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed March 22, 2014

As always, Marriott offers a very nice suite option in their product line. This hotel is very clean and the suites are nicely equipped. Breakfast is a bit weak, but the coffee in the lobby is good and always available. Good location.

Was this review helpful? Yes
TownePlace-Team L, General Manager at TownePlace Suites Lubbock, responded to this review

We are so happy that you enjoyed your stay with us! We look forward to serving you again! More

Cary, North Carolina, United States
Contributor
13 reviews 13 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 13, 2014

I absolutely enjoyed my stay here. It was definitely a home away from home. The staff was welcoming and helpful. I would recommend this hotel to everyone. The location was convenient to everything. House keeping was awesome as well.

Was this review helpful? Yes
TownePlace-Team L, General Manager at TownePlace Suites Lubbock, responded to this review

Thank you for sharing your great experience with us! More

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Additional Information about TownePlace Suites Lubbock

Address: 5310 West Loop 289, Lubbock, TX 79424
Phone Number:
Location: United States > Texas > Lubbock
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — TownePlace Suites Lubbock 2.5*
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Also Known As:
Towneplace Suites Lubbock Hotel Lubbock
Lubbock Towneplace Suites

18 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The TownePlace Suites Lubbock, TX hotel by Marriott offers the comforts of home for extended stay guests with a soothing, modern look in newly renovated all-suite Lubbock lodging. The preferred choice among extended stay hotels in Lubbock, TX, our spacious studio suites feature fully equipped kitchens and flat screen HD TVs. The TownePlace Suites Marriott is a pet-friendly hotel with on-site laundry and a fitness center to make guests feel at home. For Lubbock, TX hotels, our location makes getting to Texas Tech University, Medical District and shopping at South Plains Mall or Canyon West quick and easy. The Buddy Holly Center and the Science Spectrum Museum are also near this all-suite hotel in Lubbock, Texas ... more   less 
Number of rooms
88

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