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TownePlace Suites Lubbock

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5310 West Loop 289, Lubbock, TX 79424
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1 room 1 adult
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TownePlace Suites Lubbock
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72 Reviews from our TripAdvisor Community

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South San Francisco, California
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago via mobile

The staff is friendly and goes out of the way to be helpful at the front desk. But the rooms a little old. The bed sheets kept coming undone. The work out room is a minimal. Just a old treadmill elliptical and stationary bike. But it was clean. However. The pool is not appealing. There is a little kitchen area... More 

Helpful?
Thank allenchan2
AGMDesiree, Manager at TownePlace Suites Lubbock, responded to this review

Thank you so much for taking the time to review our property. I do apologize that the pool is less than stellar at the moment. It is off line for the winter and I assure you that come spring, it will be in full working order and will look more appealing. Our fitness center is within the standard for our... More 

San Antonio, Texas
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 28, 2015

I am a Platinum Elite member so have seen my share of hotels. The facilities of this TownePlace Suites hotel is on par with other TownePlace Suites hotels I have stayed in. What sets it apart for me and my family is the extraordinary support the management provided. We started staying at this hotel last football season (son plays in... More 

Helpful?
Thank JandG_Marshall
DGoswick, Manager at TownePlace Suites Lubbock, responded to this review

Dear Mr. Marshall, Thank you so much for writing a review on our property. I am elated that we were able to exceed your expectations time and again. It is always a pleasure to see you and your family. We look forward to seeing you next football season. Thank you again, and from our family to yours Happy Holidays!! Desiree'... More 

Round Rock, Texas
Level Contributor
39 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed November 25, 2015

We chose this hotel for one main reason ... the fact that it had a kitchen and two queen beds. We went to Lubbock to be with our son and cook a modified Thanksgiving dinner, because he would not be able to join us on Thanksgiving Day. As far as the kitchen went, it sufficed for a turkey breast, green... More 

Helpful?
Thank e5ers
DGoswick, Manager at TownePlace Suites Lubbock, responded to this review

Dear e5ers, Thank you so much for taking the time to write a review for our property. I do apologize that the room was not big enough for what you were wanting to do. Although we do have kitchen's in the rooms they are not traditional kitchens and are quite a bit smaller. We appreciate your patronage and would to... More 

1 review
1 of 5 stars Reviewed August 24, 2015

Breakfast was terrible! They "ran" out of everything at 7:15am on a Saturday morning. Everyone was compalining about it, but nothing was being done. The lobby is cramped and very unapplealing. We stayed in a queen studio which was so tiny and too small for an extended stay, espicially for two people. In fact, I think that the bed was... More 

Helpful?
Thank Sheri N
DGoswick, Assistant General Manager at TownePlace Suites Lubbock, responded to this review

I truley apologize for the experience you had while in Lubbock with us. It is always are goal to give our guests the best possible stay and we failed in this for you. I am extremely disappointed in the stay we provided for you and I am going to share your review with my team to ensure immediate correction of... More 

Amarillo, Texas
Level Contributor
292 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 167 helpful votes
3 of 5 stars Reviewed August 23, 2015

We only had to stay here one night, and it was clean and comfortable. The room was large with a kitchen that we could have used to cook our own meals had we stayed longer. The beds were comfortable and the bathroom normal sized for a hotel of this type, an clean. The wifi worked fine, and overall it was... More 

Helpful?
Thank TrueTexasTraveler
DGoswick, Assistant General Manager at TownePlace Suites Lubbock, responded to this review

Good Afternoon, We appriciate you taking the time to write a review about our property, as it is you, our guests, who keep us going. I would love to here how we could have made your stay better. If you'd like to discuss it, I can be reached at (806) 799-6226. Thank you again and we'd love to see you... More 

Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed August 19, 2015 via mobile

Hotel room is extremely nice and clean with all the stuff you need during your stay: microwave, full size fridge. And it's really useful, because morning breakfast is just awful. I was really disappointed by Marriot breakfasts after this experience. By the way, wifi speed about 450KB/s

Helpful?
Thank Constantine N
DGoswick, Assistant General Manager at TownePlace Suites Lubbock, responded to this review

Thank you so much for taking the time to write a review about our property. While I'm elated that you enjoyed your stay, I would like to apologize about the less than exceptional breakfast that you encountered. I am working with my breakfast hosts to ensure that we are doing everything that we can within our brand to make breakfast... More 

Austin, TX
Level Contributor
33 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed August 15, 2015

For a number of years now, this Towneplace Suites has been where I've stayed when I'm passing through Lubbock, and where I'll continue to stay. It is a very solid property that is clean and seemingly well-run. Rooms are exactly as you'd expect, and I always appreciate the full-size refrigerator, as I'm usually hauling food either to vacation or home... More 

Helpful?
1 Thank Tex049
San Juan, Puerto Rico
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed July 29, 2015

I stayed at this property in mid July, 2015. When I went to check in at the property there was no one at the front desk, but you could hear several employees talking in a back room. I saw that there was a camera, so I assumed that someone would immediately go to the front, but the employees didn't seem... More 

Helpful?
Thank Alex350PR
Fredericksburg, Texas USA
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 17, 2015

A wonderful stay. It was a quick overnight trip, but I would have stayed longer, if we hadn't had to be in Taos at a certain time. This was a CLEAN hotel with a very NICE staff. We got there late, almost midnight, and they were still very helpful. Beds were very comfortable and the room looked very NEW. Breakfast... More 

Helpful?
Thank kusey
Richmond
Level Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
1 of 5 stars Reviewed July 12, 2015 via mobile

I am an Elite member. I stay at alot of different Marriots in different locations. Have to say this has been the least professional and completely inept run Marriott hotel. I checked in 24 hours before with Marriott's new check in app. You can choose your arrival time. Check in time is technically 3pm, but I chose 2pm at a... More 

Helpful?
1 Thank Ryan H
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