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All 56 Lubbock hotels

TownePlace Suites Lubbock

2.5 of 5 Hotel   |   5310 West Loop 289, Lubbock, TX 79424
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Ranked #20 of 56 Hotels in Lubbock
A recent review
5 of 5 stars reviewed 3 days ago
Jsg1991
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44 reviews from our community

Traveler rating
    17
    10
    7
    9
    1
See reviews for
11
5
1
15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Absolutely great place to stay. Crystal and Kayla are so friendly and helpful. Good breakfast, refreshments available, clean, comfortable bed, nice size room with a full fridge cooktop and microwave. I'll stay there again every time I go to Lubbock

Was this review helpful? Yes
TownePlace-Team L, Director of Sales at TownePlace Suites Lubbock, responded to this review

Dear JSG1991, Thank you for sharing your experience at the TownePlace Suites Lubbock through the Guest Satisfaction Survey. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. We look forward to having you stay with us again.... More 

Richmond, Texas
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

I must admit, that after reading other reviews of this hotel, I was a bit unsure about staying here. BUT, was was very pleasantly surprised by the hotel and would definitely return here! My room was extremely comfortable (loved the bed!) and clean and quiet. (I did not turn on the a.c.thoough because I didn't need it). The staff were... More 

Was this review helpful? Yes
TownePlace-Team L, Director of Sales at TownePlace Suites Lubbock, responded to this review

Dear Beverly , Thank you for sharing your experience at the TownePlace Suites Lubbock through the Guest Satisfaction Survey. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue... More 

Colorado Springs, Colorado
1 review
5 of 5 stars Reviewed 1 week ago

My husband, our newborn and I recently needed to stay in Lubbock for several nights. The staff went above and beyond to make sure we were taken care of given our circumstances. Rooms were clean, a nice size 1 BR, and the kitchenette was nice. They were flexible with us and we easily extended our dates without having to move... More 

Was this review helpful? Yes
Texas
Top Contributor
58 reviews 58 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Recently visited Lubbock for family Thanksgiving holiday. As most TownePlace Suites, this hotel offers a nice comfortable room with regular refrigerator, microwave, dishwasher, and stovetop. The lobby area is very minimum but the basic amenities are offered in addition to a light complimentary breakfast. I guess the only negative that I find at this hotel and other TownPlace Suites is... More 

Was this review helpful? Yes
TownePlace-Team L, Director of Sales at TownePlace Suites Lubbock, responded to this review

Dear DCCOXRN, Thank you for sharing your experience at the TownePlace Suites Lubbock through the Guest Satisfaction Survey. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to... More 

Arlington, TX
Senior Contributor
38 reviews 38 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed October 12, 2014

We'd stayed here before and were disappointed, but hotel rooms on a TT game day are hard to come by, especially when using Marriott points) and this hotel was all we could get. Needless to say it met our expectations which were very low to start. AC is noisy, toilet gurgles, shower curtain had mold on it, mattress pad straps... More 

Was this review helpful? Yes
TownePlace-Team L, Director of Sales at TownePlace Suites Lubbock, responded to this review

Dear Metntex , Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the TownePlace Suites Lubbock. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for any issues you... More 

1 review
1 of 5 stars Reviewed October 11, 2014 via mobile

To start off, we walked in and there was a large floor dryer that was loud and on because of whatever was spilled next to the bed. We turned it off and put it outside the door. The floor was soaking for the rest of our stay. The air conditioning is so loud you can't even have it on. We... More 

Was this review helpful? Yes
TownePlace-Team L, Director of Sales at TownePlace Suites Lubbock, responded to this review

Dear A22bader, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the TownePlace Suites Lubbock. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for any issues you may... More 

Senior Contributor
30 reviews 30 reviews
27 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed September 26, 2014

I hate giving negative reviews to hotels that have such good people working at them -- the girl working the front desk was about as nice and sweet as they come, and to be honest, she's the only reason this is a 2 star review and not a 1. I stay in Lubbock a couple times a year, and because... More 

Was this review helpful? Yes
TownePlace-Team L, Director of Sales at TownePlace Suites Lubbock, responded to this review

Dear Mr. Salge , Thank you for taking the time to complete our Guest Satisfaction Survey and sharing your experience with the TownePlace Suites Lubbock. I apologize that your recent stay was not satisfactory and appreciate your feedback. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. Please be assured that we... More 

Dallas, Texas
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 1, 2014 via mobile

Staff had remembered me from previous stay and they were very accommodating. There was always someone there ready to help with anything you asked. Extended stay had everything you needed in terms of kitchen use. Breakfast was okay, mostly cereals, breads, hardboiled eggs, and a waffle maker. If you are used to the resident inn's breakfast this doesn't have hot... More 

Was this review helpful? Yes
TownePlace-Team L, Director of Sales at TownePlace Suites Lubbock, responded to this review

Dear ACL, Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the TownePlace Suites Lubbock was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue... More 

Austin, Texas
Top Contributor
74 reviews 74 reviews
34 hotel reviews
54 helpful votes 54 helpful votes
2 of 5 stars Reviewed August 18, 2014

I was disappointed in this hotel, especially with the hospitality. Let me explain: Everything was fine at check in and through out the afternoon. I unpacked (put my clothes on hangers and in drawers, put my toiletries away in the bathroom, and put all my groceries away for the week in the kitchen area). When I returned around 7:45pm, my... More 

Was this review helpful? Yes 1
TownePlace-Team L, Manager at TownePlace Suites Lubbock, responded to this review

Thank you for taking the time to share your thoughts regarding these issues. We appreciate you bringing it to our attention. We will share your message appropriately within Marriott. More 

Dallas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 27, 2014

I had a wonderful stay at Marriott. The rooms were very accommodating for my husband and myself. Our granddaughter will start texas tech this year and we were getting a peek at the school. The breakfast was delicious, and the hotel was very clean. And the highlight of the stay was the smile from the front desk Holly. She not... More 

Was this review helpful? Yes 1
TownePlace-Team L, Director of Sales at TownePlace Suites Lubbock, responded to this review

Dear Mrs. Smith, Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the TownePlace Suites Lubbock was enjoyable. Holly is a gem here at TownePlace and we are very proud to have her. I will let her know your kind words. Everything we do is aimed at providing you with... More 

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Additional Information about TownePlace Suites Lubbock

Address: 5310 West Loop 289, Lubbock, TX 79424
Location: United States > Texas > Lubbock
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — TownePlace Suites Lubbock 2.5*
Number of rooms: 88
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Also Known As:
Towneplace Suites Lubbock Hotel Lubbock
Lubbock Towneplace Suites

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