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All 56 Lubbock hotels

TownePlace Suites Lubbock

2.5 of 5 Hotel   |   5310 West Loop 289, Lubbock, TX 79424
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Ranked #22 of 56 Hotels in Lubbock
A recent review
5 of 5 stars Reviewed September 1, 2014
AC L Dallas, Texas
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40 reviews from our community

Traveler rating
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    7
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    1
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15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Arlington, TX
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed October 12, 2014

We'd stayed here before and were disappointed, but hotel rooms on a TT game day are hard to come by, especially when using Marriott points) and this hotel was all we could get. Needless to say it met our expectations which were very low to start. AC is noisy, toilet gurgles, shower curtain had mold on it, mattress pad straps... More

Was this review helpful? Yes
TownePlace-Team L, Director of Sales at TownePlace Suites Lubbock, responded to this review

Dear Metntex , Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the TownePlace Suites Lubbock. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for any issues you... More

1 review
1 of 5 stars Reviewed October 11, 2014 via mobile

To start off, we walked in and there was a large floor dryer that was loud and on because of whatever was spilled next to the bed. We turned it off and put it outside the door. The floor was soaking for the rest of our stay. The air conditioning is so loud you can't even have it on. We... More

Was this review helpful? Yes
TownePlace-Team L, Director of Sales at TownePlace Suites Lubbock, responded to this review

Dear A22bader, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the TownePlace Suites Lubbock. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for any issues you may... More

Senior Contributor
30 reviews 30 reviews
27 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed September 26, 2014

I hate giving negative reviews to hotels that have such good people working at them -- the girl working the front desk was about as nice and sweet as they come, and to be honest, she's the only reason this is a 2 star review and not a 1. I stay in Lubbock a couple times a year, and because... More

Was this review helpful? Yes
TownePlace-Team L, Director of Sales at TownePlace Suites Lubbock, responded to this review

Dear Mr. Salge , Thank you for taking the time to complete our Guest Satisfaction Survey and sharing your experience with the TownePlace Suites Lubbock. I apologize that your recent stay was not satisfactory and appreciate your feedback. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. Please be assured that we... More

Dallas, Texas
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 1, 2014 via mobile

Staff had remembered me from previous stay and they were very accommodating. There was always someone there ready to help with anything you asked. Extended stay had everything you needed in terms of kitchen use. Breakfast was okay, mostly cereals, breads, hardboiled eggs, and a waffle maker. If you are used to the resident inn's breakfast this doesn't have hot... More

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TownePlace-Team L, Director of Sales at TownePlace Suites Lubbock, responded to this review

Dear ACL, Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the TownePlace Suites Lubbock was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue... More

Austin, Texas
Top Contributor
74 reviews 74 reviews
34 hotel reviews
54 helpful votes 54 helpful votes
2 of 5 stars Reviewed August 18, 2014

I was disappointed in this hotel, especially with the hospitality. Let me explain: Everything was fine at check in and through out the afternoon. I unpacked (put my clothes on hangers and in drawers, put my toiletries away in the bathroom, and put all my groceries away for the week in the kitchen area). When I returned around 7:45pm, my... More

Was this review helpful? Yes 1
TownePlace-Team L, Manager at TownePlace Suites Lubbock, responded to this review

Thank you for taking the time to share your thoughts regarding these issues. We appreciate you bringing it to our attention. We will share your message appropriately within Marriott. More

Dallas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 27, 2014

I had a wonderful stay at Marriott. The rooms were very accommodating for my husband and myself. Our granddaughter will start texas tech this year and we were getting a peek at the school. The breakfast was delicious, and the hotel was very clean. And the highlight of the stay was the smile from the front desk Holly. She not... More

Was this review helpful? Yes 1
TownePlace-Team L, Director of Sales at TownePlace Suites Lubbock, responded to this review

Dear Mrs. Smith, Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the TownePlace Suites Lubbock was enjoyable. Holly is a gem here at TownePlace and we are very proud to have her. I will let her know your kind words. Everything we do is aimed at providing you with... More

surfinginflorida
Top Contributor
413 reviews 413 reviews
112 hotel reviews
258 helpful votes 258 helpful votes
3 of 5 stars Reviewed July 20, 2014

The front desk clerk at check-in was super nice and super helpful. The room was comfortable and quiet. The ice in the ice maker had some brown stuff in it so we were concerned about the cleanliness of the kitchen so we didn’t use it. Likewise we had to ask for fresh pillows/pillow cases for the sleeper sofa. Easy off... More

Was this review helpful? Yes 1
TownePlace-Team L, Director of Sales at TownePlace Suites Lubbock, responded to this review

Dear surfinginflorida , Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the TownePlace Suites Lubbock was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may... More

Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 12, 2014

My sister and I stayed here last night and it was great! Holly at the front desk was more than accommodating to our needs. Bed was comfortable. AC worked great and the room was clean. It would be a good place to stay multiple nights because of the kitchen area which we did not need this trip.

Was this review helpful? Yes
TownePlace-Team L, Director of Sales at TownePlace Suites Lubbock, responded to this review

Dear Casey, Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the TownePlace Suites Lubbock was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue... More

Austin, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 2, 2014

I have stayed here many times and I just love it. The staff is always friendly and really seem to care. Check in is speedy and fast and the rooms are very clean. I would like to see a little more equipment in the weightroom possible dumbells but overall great place to stay with a great rate to match. Plush... More

Was this review helpful? Yes 1
TownePlace-Team L, Manager at TownePlace Suites Lubbock, responded to this review

Boris J, Thank you for taking the time to participate in our survey. We are very pleased that you enjoyed you stay with us and we defiantly look forward to have you stay with us again. I will pass along you complements to all departments. We hope to see you soon and have a wonderful day… More

1 review
2 of 5 stars Reviewed June 28, 2014

When I first checked in they told me I had to wait as they were finishing inspecting the room for cleanliness because housekeeping had just cleaned it. I walked in and found two cockroaches, one in the bathroom and one in the kitchen right out in the middle of the floor right after it was supposed to be cleaned. The... More

Was this review helpful? Yes
TownePlace-Team L, Manager at TownePlace Suites Lubbock, responded to this review

Dear Kyla, I am sorry that your room was not to our normal cleaning standards. Let me assure you this was not a typical experience at our hotel! I hope you will give us another try and see that our hotel is lovely and clean. More

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Additional Information about TownePlace Suites Lubbock

Address: 5310 West Loop 289, Lubbock, TX 79424
Location: United States > Texas > Lubbock
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — TownePlace Suites Lubbock 2.5*
Number of rooms: 88
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Also Known As:
Towneplace Suites Lubbock Hotel Lubbock
Lubbock Towneplace Suites

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