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TownePlace Suites Lubbock

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5310 West Loop 289, Lubbock, TX 79424
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TownePlace Suites Lubbock
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TownePlace Suites Lubbock
TownePlace Suites Lubbock
TownePlace Suites Lubbock
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59 reviews from our community

Traveler rating
    21
    16
    10
    11
    1
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16
8
1
20
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Haslet, Texas
Contributor
15 reviews 15 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

My wife and I stayed here as we were in town for a family/friend get together. I was unhappy before we even checked in as they charged $299 + tax for 1 night and had it blocked so we couldn't use points. This hotel should be about $89/night. We happened to be in town during Tech graduation weekend so they... More 

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Tanisha L, Manager at TownePlace Suites Lubbock, responded to this review

Mr. Evans I would first like to apologize for your recent unpleasant stay. I have addrssed all the issues and I assure you that I have taken care of the issues. As for the rate we were in the same price range as other hotels. This was one of our Special event weekends. Again, my apologies to you and your... More 

Tampa, Florida
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed one night while in transit during a business trip. All Hotel employees encountered very accomdating and friendly. Rooms are what they are for property. Fitness center needs to and should be upgraded with some dumbbells and other equipment.

Was this review helpful? Yes
Tanisha L, Manager at TownePlace Suites Lubbock, responded to this review

J M Thank you for your recent stay with us and responding to our survey. We are looking into getting some dumbbells put in the exercise room. The staff and I are very happy that you had a wonderful stay. we strive very hard to enusure all of our guest are happy and satisfied. We look forward to your next... More 

Top Contributor
60 reviews 60 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I enjoyed my staying at TownePlace, I always went to Courtyard but really it´s an almost equivalent option. Good sleeping, it has eletric stove, dishes, If you like to cook this is a good place, even bid fridge. For longer stays I suppose it´s very good.

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Tanisha L, Manager at TownePlace Suites Lubbock, responded to this review

Gerson Thank you for your recent stay and completing a survey on your stay. We strive very hard to make all of our guest happy and satisfied. We look forwad to your next visit in Lubbock with us at Towneplace Suites. Kindest Regards, Tanisha Lewis More 

Senior Contributor
33 reviews 33 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was the first time at a TownPlace Suites but definitely won't be the last! I liked everything about it. This location is not new but VERY well kept. I like the size of it, everything you need with a great layout! I will start looking for TownePlace Suites more often. Also, the staff was very helpful! OH...... and the... More 

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Tanisha L, Manager at TownePlace Suites Lubbock, responded to this review

Reford Thank you for your awesome survey response and staying with us on your visit to Lubbock. I would like you to know that we have upgraded the WIFi. We look forward to serving you again on your next visit to Lubbock. Thanks! Kindest Regards, Tanisha Lewis More 

New Mexico
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed April 7, 2015

I travel to Lubbock frequently and, until now, I had not found the right hotel. I would definitely consider going back to the TownePlace Suites. Friendly staff, nice breakfast, good location, and a clean and spacious suite. The only issue I had was that the bed was a bit short (didn't seem like a true Queen). I thought the mattress... More 

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Tanisha L, Manager at TownePlace Suites Lubbock, responded to this review

Vanmorrison, Thank you for your recent stay with us and thank you for answering our survey. The staff and I look foward to you visiting us again. As for the bed we are an all Queen property and I am currently replacing any mattresses that need to be replaced. Thank you agin for your response and choosing Towneplace Suites in... More 

Metairie, Louisiana
Contributor
18 reviews 18 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 5, 2015

Rooms were clean ,beds comfortable. Pillows fluffy. Toewls are great. Suites themselves are a little small. Breakfast standard fare. They do have boiled eggs but too hard boiled. The staff are very helpful. The night we stayed, they baked fresh cookies with I appreciated. The price was fair.

Was this review helpful? Yes
Tanisha L, Manager at TownePlace Suites Lubbock, responded to this review

Dear Amazing Guest: Thank you for staying with us at Towneplace Suites in Lubbock and writing a guest review. Satisfing our guest are our priorties. We strive to do our best and make sure all of our guest our happy. Again thank you for choosing Towneplace as your choice hotel. We look forward to seeing you again. Yours Truly in... More 

Wynnewood, Oklahoma
Contributor
19 reviews 19 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed April 3, 2015

I was disappointed with this hotel. The carpet in both the hallway and room was worn and soiled. The carpet in the room had not been vacuumed and we didn't notice it until after we had settled in the room. The bathroom trash can still had trash in it from the previous guests. They did offer to give another room... More 

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Tanisha L, Manager at TownePlace Suites Lubbock, responded to this review

Dear Disappointed Guest: First of all I woukld like to apologize for your unpleasant stay and let you know I have addressed the issue(s). I have replaced the entire housekeeping department and assure you that I am working and traing my new staff to make this hotel an Awesome Clean place stay. I look forward to assisting you in your... More 

Buda, Texas
Senior Contributor
46 reviews 46 reviews
20 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 31, 2015

We have stayed in a lot of the Lubbock hotels while visiting family at Tech. This one is worth going to again and there is only one thing holding it back and that's the lousy mattress. If the mattress had been more comfortable this would have been one of the best stays we have had. It was super quiet and... More 

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Ashburn, Virginia
Top Contributor
366 reviews 366 reviews
50 hotel reviews
177 helpful votes 177 helpful votes
3 of 5 stars Reviewed March 7, 2015

My husband and I stayed here two nights while in town for a Tech football game. Room was adequate and clean, and the staff was friendly. The rates were jacked up for the game, which is unfortunate as management knows the hotel will be full, so they could still make a profit by charging a more reasonable rate - One... More 

Was this review helpful? Yes
Tanisha L, Manager at TownePlace Suites Lubbock, responded to this review

Please allow me to apolgize for the inconvenience you experienced during your stay. your willingness to share your thoughtss is appreciated. the Towneplace Suites in Lubbock, Texas is committed to providing our guest with the highest quality of service. Your comments are importantto the success of our hotel, as we rely on you, our guest, to tell us how we... More 

Dallas
Contributor
15 reviews 15 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 18, 2015

This is a great little hotel on the west side of Loop 289. It is convenient to Texas Tech and most entertainment, shopping and dining in Lubbock. Staff is very friendly. Breakfast is very basic, but includes the essentials.

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