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Country Inn & Suites By Carlson Lubbock, TX

2.5 of 5
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5806 I-27, Lubbock, TX 79404 (Formerly Holiday Inn Express Hotel & Suites Lubbock)
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Country Inn & Suites By Carlson Lubbock, TX
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Ranked #8 of 57 Hotels in Lubbock
A recent review
5 of 5 stars reviewed 2 days ago
Kiskra06
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158 reviews from our community

Traveler rating
    79
    40
    24
    10
    5
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53
27
5
41
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Nice hotel and very nice staff! Jacuzzi tub in room was amazing! So relaxing! We came in late and the lady at the front fesk was so sweet and accomidated our needs above and beyond! Short and sweet trip to Lubbock was awesome thanks to the awesome staff!

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Temple, Texas
1 review
4 of 5 stars Reviewed 1 week ago

We weren't expecting much because of the side of town this hotel is located, but ended up very impressed. Clean rooms, excellent front desk service, nice breakfast. Pool water/hot tub needed some Ph balance because they were cloudy. Overall - well done! Also, location was not an issue, as you can get up and down Lubbock quickly from here.

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Abilene, Texas
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I have been staying at this hotel since it was built. It has been under the same ownership this entire time. I think it is for this reason the staff at this location are very strong in customer service and wanting to make everyone's stay the best experience possible. Everyone from the maintenance staff and housekeeping staff to the managers... More 

Was this review helpful? Yes 1
Big Spring, Texas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My husband and I were looking for a nice get away for a few days and this hotel was more than we ever expected. Right off the bat we greeted by Dina and she was so sweet and helpful. It was like checking in to find your mom or your sister was there waiting on you. We went up to... More 

Was this review helpful? Yes 1
Farmington, New Mexico
1 review
4 of 5 stars Reviewed 1 week ago

We took up eight rooms total when we were down for a softball tourney and the week before i was in touch with one of the staff and her name was Dina. She was one of the nicest persons that I have ever meant and took care of our team and their parents from the start. I was very pleased... More 

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Hobbs, New Mexico
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The hotel itself was great. Customer service was horrible especially after employees i charged my card a service fee and when attempting to fix charges continually kept debiting card rather than fixing mistake. Then continued to fraudulently charge my card unreasonable amounts of money. Luckily I caught it soon and bank was declining charges but when all attempted charges including... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes 1
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

My 3 kids and I stayed here for spring break while we visited family. The hotel was very clean, and the staff was welcoming and helpful. We felt safe the entire time we stayed there. The swimming pool area and the gym were very nice and the kids had a lot of fun swimming. We will stay here again when... More 

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1 review
5 of 5 stars Reviewed 3 weeks ago

The rooms are great. Kids loved the swimming, full breakfast and Dina at the front desk was so helpful sweet and a blessing!! Next time All 14 of us travel 9hrs. We are staying here again!!!I highly recommend this hotel!

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