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All 56 Lubbock hotels

Extended Stay America - Lubbock - Southwest

2.0 of 5 Hotel   |   4802 South Loop 289, Lubbock, TX 79414
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Extended Stay America - Lubbock - Southwest
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Ranked #41 of 56 hotels in Lubbock
  • Overview
  • Reviews (37)
  • Photos (13)
  • Amenities
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  • Room tips (8)
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37 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

The lobby is the only clean area and it is a complete misrepresentation of the rest of the place. The floors and counters in our room were not cleaned before we got there. We stayed two nights and our room was not cleaned at all while we were there and they didn't tell me that either at check in or... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Lubbock - Southwest, responded to this review

Thank you for providing us with details about your stay. The situation you described regarding your room and our hallway is truly regrettable. We are very sorry for your experience. Your comments were reviewed by our staff, and we will be inspecting rooms, as well as common areas, to make sure your experience is not repeated. We apologize that you... More

Federal Way
Top Contributor
51 reviews 51 reviews
20 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed June 12, 2014

This was a dirty hotel that has a total lack of consideration for it's customers. The carpet was stained in the room. The shower drain was very slow. The elevator was blocked by a full size refrigerator sitting in the hallway first thing in the morning. The wholechwhole hotel smells of chain smoking. The featured free breakfast was an apple... More

Was this review helpful? Yes 1
Girdwood, Alaska, United States
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 6, 2014

I checked in to a non-smoking room on the fourth floor. What I found was a stinky smoky room. The air-conditioning did not work either, and because it was the top floor, the heat was sweltering. The front desk clerk took 10 minutes to check me in. Then, when I told her there was a problem with the room, she... More

Was this review helpful? Yes 1
1 review
1 of 5 stars Reviewed May 26, 2014

This hotel is one of the worst we've ever stayed in and we've traveled across the country and in several places around the world. Although a "non-smoking" room, it stunk of smoke and mildew. The sofa bed was severely stained, material and stuffing ripped open showing the wooden frame. The be was extremely uncomfortable, and the mattress was urine stained... More

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Tyler, Texas
17 reviews 17 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed April 13, 2014

We needed a decent inexpensive room for one short night and Extended Stay meets minimum expectations. Rooms typically look a little worn. Halls and stairwells usually smell of smoke. I called ahead and asked for a roll-a-way bed. They said they couldn't promise anything but we were pleased to find the extra bed in our room. I checked in at... More

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Lubbock, Texas
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 27, 2014

Staff is very unhelpful. They seem to be annoyed if you ask them anything, the room was dirty, the cabinets were full of old food someone left before. We had to ask them to clean our room after a week of staying there. It also smelled like smoke really bad in our bathroom, and no baby bed. And no pots... More

Was this review helpful? Yes 1
Cypress, Texas
Top Contributor
126 reviews 126 reviews
17 hotel reviews
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed December 19, 2013

The reservations were made for me and I was a little apprehensive after reading some of the reviews at the last minute before my trip. However, I found the room to be fine with a very comfortable bed. Also the staff were all friendly and helpful.

Was this review helpful? Yes 1
Wichita Falls, Texas
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 15, 2013

I was in town to see my daughter who attends Texas Tech. I came on Dad's Day for her sorority and was desperate to find a hotel on short notice. Extended Stay is not my regular haunts and while not my first choice, it offered a reasonable price for a sold out Tech-Oklahoma State game. As for value, you have... More

Was this review helpful? Yes 2
1 review
5 of 5 stars Reviewed December 14, 2013 via mobile

I arrived early in the morning. Had no problem checking in. The staff were very nice. The room was clean. Everything was working well. The only thing is that there were not a lot of channels on the TV. But if you're fond of movies, they've got movie channels. The bed was comfortable. My stay here was really good. I... More

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Dallas, Texas
Top Contributor
74 reviews 74 reviews
18 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed November 19, 2013

ESA Lubbock Southwest has potential, a lot of potential - to rank up with the best in the brand. However to reach that potential they need to renovate the property, and then maintain it. I have stayed in a few hotels in this brand over the years, so I believe I have experience with the brand, and what to expect... More

Was this review helpful? Yes 1
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Additional Information about Extended Stay America - Lubbock - Southwest

Address: 4802 South Loop 289, Lubbock, TX 79414
Phone Number:
Location: United States > Texas > Lubbock
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Lubbock - Southwest 2*
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Also Known As:
Extended Stay America Lubbock
Lubbock Extended Stay
Extended Stay Lubbock

13 photos of this hotel

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Room/suite (4)
Dining (1)
Other (4)


Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
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