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Extended Stay America - Lubbock - Southwest

2.0 of 5
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4802 South Loop 289, Lubbock, TX 79414
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Extended Stay America - Lubbock - Southwest
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Ranked #49 of 57 Hotels in Lubbock
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48 reviews from our community

Traveler rating
    9
    7
    3
    5
    24
See reviews for
11
4
8
15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
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  • All months
    (48)
  • Mar-May only
    (12)
  • Jun-Aug only
    (10)
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    (15)
  • Dec-Feb only
    (11)
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1 review
1 of 5 stars Reviewed 2 days ago NEW

We had made a reservation thru Priceline and when we showed up to retrieve our room, the staff did not take the time to greet us when we came through the door. Apparently, the manager found it more important to find a stapler for some papers rather than take two seconds to look up and even acknowledge our presence. Then... More 

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Abilene, Texas
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

The only good thing about my stay was the 50% discount I received on our room after I complained about the smell. The whole place wreaked of cigarette smoke, especially our non-smoking room. There was a room on our floor labeled trash that was full of garbage bags. I'd skip this hotel at any price.

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Watkinsville, Georgia
Contributor
12 reviews 12 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 1 week ago

Stayed couple weeks for business. No room service even though we asked. Have to ask for stuff to be cleaned and they still dont do it. Garbage pokes in the garbage collection area, trash in the stairs.Was told if we wanted to complain go to trip advisor. We one upped them and call corporate. Front desk is rarely there with... More 

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Manager_11525, General Manager at Extended Stay America - Lubbock - Southwest, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I was disheartened to read about your experience at our hotel. Please accept our apologies. As this hotel’s manager, I can assure you that I have discussed all of the issues with my staff and will be taking all the necessary steps to ensure... More 

Amarillo, Texas
1 review
4 of 5 stars Reviewed April 6, 2015

all desk staff was friendly and accommodating. great location. comfortable beds. free Wii Fi. key worked every day of my stay! dishes/silverware not automatically in the room, but when asked at front desk, I was provided with a complete set for 2 people. Perfect! Lots of storage in room. Not too much neighbor or traffic noise. exchanging towels at front... More 

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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 27, 2015

I have stayed here for a few weeks my company has an account with ES with exceptional rates. The staff seems very friendly. But there are many downfalls. First off there are roaches. I have seen and killed enough to not be comfortable and one is enough. I don't think they clean the comforters on the beds. I had the... More 

Was this review helpful? Yes 2
Rio Rancho, New Mexico
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed November 6, 2014

I cannot even describe how BAD and uncomfortable my stay was........... Stuck on 3rd floor smoking room after my only request was non-smoking . Could not walk bare foot on carpet due to cigarette ashes. The bed skirt had ashes in the wrinkles around the sides. No towels cant speculate what was on the chair. I asked them to clean... More 

Was this review helpful? Yes 3
Florida City, Florida
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed October 12, 2014

Room was dirty. Carpet stained. Trash under the bed. Room smelled awful. Bed VERY uncomfortable! The price we paid for the room was too high for the condition of the room. The furniture was made of foam and also had a terrible odor.

Was this review helpful? Yes 1
Cedar Park, Texas
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 15, 2014

Never again. Had to change rooms from room 217 to 203. We encountered maggots and flys when we checked in. We killed seven flys within the first 5 min only to experience twice as many when the curtain was pulled back. The room, 203 was filthy, dirt and dust and lint in the corners, under the table where the phone... More 

Was this review helpful? Yes 3
Brownwood, Texas
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 2, 2014

This place was filthy and disgusting. No vending machines, 2nd floor hall carpet was filthy, pillows were absolutely hard and the cheapest available. the towels and wash cloths were so thin and tiny you could see through them. A/C on second floor hall did not work and the hall was HOT. The walls and all entrances and the elevator were... More 

Was this review helpful? Yes 2
Dallas, Texas
1 review
5 of 5 stars Reviewed August 4, 2014

Great Hotel for price. I have read several reviews on here and was a little leary about booking at this location. I have to say I had a great experince. Very clean room and great servcie. I would stay here anytime.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Lubbock - Southwest, responded to this review

The feedback provided in your review is much appreciated. We appreciate the kind comments about your recent stay. We are glad that you enjoyed your clean room and that we exceeded your expectations. Thank you again for your review. We hope to see you again in the future. More 

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