We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 56 Lubbock hotels

Extended Stay America - Lubbock - Southwest

2.0 of 5 Hotel   |   4802 South Loop 289, Lubbock, TX 79414
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save up to 10% Today!
Extended Stay America - Lubbock - Southwest
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Extended Stay America - Lubbock - Southwest to your Saves list
Ranked #48 of 56 Hotels in Lubbock
Write a Review

43 reviews from our community

Traveler rating
    9
    6
    3
    5
    20
See reviews for
9
3
8
14
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
  • All months
    (43)
  • Mar-May only
    (8)
  • Jun-Aug only
    (10)
  • Sep-Nov only
    (15)
  • Dec-Feb only
    (10)
All months
Rio Rancho, New Mexico
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I cannot even describe how BAD and uncomfortable my stay was........... Stuck on 3rd floor smoking room after my only request was non-smoking . Could not walk bare foot on carpet due to cigarette ashes. The bed skirt had ashes in the wrinkles around the sides. No towels cant speculate what was on the chair. I asked them to clean... More

Was this review helpful? Yes 1
Florida City, Florida
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed October 12, 2014 via mobile

Room was dirty. Carpet stained. Trash under the bed. Room smelled awful. Bed VERY uncomfortable! The price we paid for the room was too high for the condition of the room. The furniture was made of foam and also had a terrible odor.

Was this review helpful? Yes 1
Cedar Park, Texas
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 15, 2014

Never again. Had to change rooms from room 217 to 203. We encountered maggots and flys when we checked in. We killed seven flys within the first 5 min only to experience twice as many when the curtain was pulled back. The room, 203 was filthy, dirt and dust and lint in the corners, under the table where the phone... More

Was this review helpful? Yes 2
Brownwood, Texas
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 2, 2014

This place was filthy and disgusting. No vending machines, 2nd floor hall carpet was filthy, pillows were absolutely hard and the cheapest available. the towels and wash cloths were so thin and tiny you could see through them. A/C on second floor hall did not work and the hall was HOT. The walls and all entrances and the elevator were... More

Was this review helpful? Yes 2
Dallas, Texas
1 review
5 of 5 stars Reviewed August 4, 2014

Great Hotel for price. I have read several reviews on here and was a little leary about booking at this location. I have to say I had a great experince. Very clean room and great servcie. I would stay here anytime.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Lubbock - Southwest, responded to this review

The feedback provided in your review is much appreciated. We appreciate the kind comments about your recent stay. We are glad that you enjoyed your clean room and that we exceeded your expectations. Thank you again for your review. We hope to see you again in the future. More

Grand Canyon National Park, Arizona
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed August 3, 2014

We booked this room last minute while traveling across the country. Gross, disgusting, dirty and reeked of cigarette smoke. It was 2 am by the time we arrived otherwise we would have changed hotels. When we got into the room. I was less than happy! It stunk of stale cigarettes. I called the front desk to ask for another room.... More

Was this review helpful? Yes
Belen
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 14, 2014 via mobile

The lobby is the only clean area and it is a complete misrepresentation of the rest of the place. The floors and counters in our room were not cleaned before we got there. We stayed two nights and our room was not cleaned at all while we were there and they didn't tell me that either at check in or... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Lubbock - Southwest, responded to this review

Thank you for providing us with details about your stay. The situation you described regarding your room and our hallway is truly regrettable. We are very sorry for your experience. Your comments were reviewed by our staff, and we will be inspecting rooms, as well as common areas, to make sure your experience is not repeated. We apologize that you... More

Federal Way
Top Contributor
56 reviews 56 reviews
21 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed June 12, 2014

This was a dirty hotel that has a total lack of consideration for it's customers. The carpet was stained in the room. The shower drain was very slow. The elevator was blocked by a full size refrigerator sitting in the hallway first thing in the morning. The wholechwhole hotel smells of chain smoking. The featured free breakfast was an apple... More

Was this review helpful? Yes 1
Girdwood, Alaska, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 6, 2014

I checked in to a non-smoking room on the fourth floor. What I found was a stinky smoky room. The air-conditioning did not work either, and because it was the top floor, the heat was sweltering. The front desk clerk took 10 minutes to check me in. Then, when I told her there was a problem with the room, she... More

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 26, 2014

This hotel is one of the worst we've ever stayed in and we've traveled across the country and in several places around the world. Although a "non-smoking" room, it stunk of smoke and mildew. The sofa bed was severely stained, material and stuffing ripped open showing the wooden frame. The be was extremely uncomfortable, and the mattress was urine stained... More

Was this review helpful? Yes 1
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Extended Stay America - Lubbock - Southwest? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Extended Stay America - Lubbock - Southwest

Address: 4802 South Loop 289, Lubbock, TX 79414
Phone Number:
Location: United States > Texas > Lubbock
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Lubbock - Southwest 2*
Number of rooms: 1
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Extended Stay, Orbitz, Priceline, Hotels.com, Despegar.com, Odigeo, Cheap Tickets and Tingo so you can book your Extended Stay America - Lubbock - Southwest reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stay America Lubbock
Lubbock Extended Stay
Extended Stay Lubbock

16 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (8)
Viewed
View from room (1)
Viewed
Bathroom (1)
Viewed
Hotel & grounds (1)
Viewed
Room/suite (4)
Viewed
Other (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (9)
Viewed
Room/suite (4)
Viewed
Dining (1)
Viewed
Other (4)
Hotels you might also like...
Check In Check Out
Price Your Stay