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All 56 Lubbock hotels

Extended Stay America - Lubbock - Southwest

2.0 of 5 Hotel   |   4802 South Loop 289, Lubbock, TX 79414
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Ranked #44 of 56 Hotels in Lubbock
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41 reviews from our community

Traveler rating
    9
    6
    3
    5
    18
See reviews for
9
3
8
13
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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Cedar Park, Texas
1 review
1 of 5 stars Reviewed 2 weeks ago

Never again. Had to change rooms from room 217 to 203. We encountered maggots and flys when we checked in. We killed seven flys within the first 5 min only to experience twice as many when the curtain was pulled back. The room, 203 was filthy, dirt and dust and lint in the corners, under the table where the phone... More

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Brownwood, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

This place was filthy and disgusting. No vending machines, 2nd floor hall carpet was filthy, pillows were absolutely hard and the cheapest available. the towels and wash cloths were so thin and tiny you could see through them. A/C on second floor hall did not work and the hall was HOT. The walls and all entrances and the elevator were... More

Was this review helpful? Yes 1
Dallas, Texas
1 review
5 of 5 stars Reviewed August 4, 2014

Great Hotel for price. I have read several reviews on here and was a little leary about booking at this location. I have to say I had a great experince. Very clean room and great servcie. I would stay here anytime.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Lubbock - Southwest, responded to this review

The feedback provided in your review is much appreciated. We appreciate the kind comments about your recent stay. We are glad that you enjoyed your clean room and that we exceeded your expectations. Thank you again for your review. We hope to see you again in the future. More

Grand Canyon National Park, Arizona
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed August 3, 2014

We booked this room last minute while traveling across the country. Gross, disgusting, dirty and reeked of cigarette smoke. It was 2 am by the time we arrived otherwise we would have changed hotels. When we got into the room. I was less than happy! It stunk of stale cigarettes. I called the front desk to ask for another room.... More

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Belen
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 14, 2014 via mobile

The lobby is the only clean area and it is a complete misrepresentation of the rest of the place. The floors and counters in our room were not cleaned before we got there. We stayed two nights and our room was not cleaned at all while we were there and they didn't tell me that either at check in or... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Lubbock - Southwest, responded to this review

Thank you for providing us with details about your stay. The situation you described regarding your room and our hallway is truly regrettable. We are very sorry for your experience. Your comments were reviewed by our staff, and we will be inspecting rooms, as well as common areas, to make sure your experience is not repeated. We apologize that you... More

Federal Way
Top Contributor
55 reviews 55 reviews
21 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed June 12, 2014

This was a dirty hotel that has a total lack of consideration for it's customers. The carpet was stained in the room. The shower drain was very slow. The elevator was blocked by a full size refrigerator sitting in the hallway first thing in the morning. The wholechwhole hotel smells of chain smoking. The featured free breakfast was an apple... More

Was this review helpful? Yes 1
Girdwood, Alaska, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 6, 2014

I checked in to a non-smoking room on the fourth floor. What I found was a stinky smoky room. The air-conditioning did not work either, and because it was the top floor, the heat was sweltering. The front desk clerk took 10 minutes to check me in. Then, when I told her there was a problem with the room, she... More

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 26, 2014

This hotel is one of the worst we've ever stayed in and we've traveled across the country and in several places around the world. Although a "non-smoking" room, it stunk of smoke and mildew. The sofa bed was severely stained, material and stuffing ripped open showing the wooden frame. The be was extremely uncomfortable, and the mattress was urine stained... More

Was this review helpful? Yes 1
Tyler, Texas
Contributor
19 reviews 19 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed April 13, 2014

We needed a decent inexpensive room for one short night and Extended Stay meets minimum expectations. Rooms typically look a little worn. Halls and stairwells usually smell of smoke. I called ahead and asked for a roll-a-way bed. They said they couldn't promise anything but we were pleased to find the extra bed in our room. I checked in at... More

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Lubbock, Texas
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 27, 2014

Staff is very unhelpful. They seem to be annoyed if you ask them anything, the room was dirty, the cabinets were full of old food someone left before. We had to ask them to clean our room after a week of staying there. It also smelled like smoke really bad in our bathroom, and no baby bed. And no pots... More

Was this review helpful? Yes 1
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Additional Information about Extended Stay America - Lubbock - Southwest

Address: 4802 South Loop 289, Lubbock, TX 79414
Phone Number:
Location: United States > Texas > Lubbock
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Lubbock - Southwest 2*
Number of rooms: 1
Reservation Options:
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Also Known As:
Extended Stay America Lubbock
Lubbock Extended Stay
Extended Stay Lubbock

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