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Extended Stay America - Lubbock - Southwest

2.0 of 5
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4802 South Loop 289, Lubbock, TX 79414
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Extended Stay America - Lubbock - Southwest
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Ranked #51 of 57 Hotels in Lubbock
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51 Reviews from our TripAdvisor Community

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    7
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11
4
8
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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Dallas, Texas
1 review
2 of 5 stars Reviewed 4 weeks ago

I came here after booking at their central reservations. My booking clearly shows $100 off - new guest. Was told it would be applied against my final bill. I stayed here for 3 months. On the last week I inquired about the discount. Was advised that the Manager said she would not honor this. My room was to be cleaned... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Lubbock - Southwest, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The service issues you experienced are unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I will be retraining our housekeeping staff as well as reviewing our billing procedures with our front desk staff. Thank you very much... More 

Georgetown, South Carolina
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

This is one of the nastiest hotels I've ever stayed at. Never had a problem with extended stays but this one was awful. First off there were black bugs in our room. It was suppose to be a non smoking room but reaked of smoke! I'm allergic to smoke and it was making my eyes itch the whole time. The... More 

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Lubbock - Southwest, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that the air conditioner was leaking and that you found pests in your room. Thank you very much for providing us with your feedback. We take feedback such as this to continually improve our guest experience. It would be our pleasure to have you stay with us again... More 

Tulsa, Oklahoma
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 21, 2015

I travel extensively in my job, and stay 3 to 5 nights a week in a hotel. My experience with Extended Stay America in Lubbock, TX was one of my worst experiences so far this year. After some initial confusion about my reservation--not an uncommon experience for frequest travellers--I was given a room. Upon entering the room my first thought... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Lubbock - Southwest, responded to this review

Your review for our hotel was recently brought to my attention. Please accept our most sincere apologies for the situation you experienced during check-in. I met with the staff, and we will be reviewing our check-in procedures as well as making sure rooms are thoroughly inspected to our company’s high standards prior to guest arrivals. Thank you very much for... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 23, 2015

We had made a reservation thru Priceline and when we showed up to retrieve our room, the staff did not take the time to greet us when we came through the door. Apparently, the manager found it more important to find a stapler for some papers rather than take two seconds to look up and even acknowledge our presence. Then... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Lubbock - Southwest, responded to this review

I appreciate you bringing your experience to my attention. The situation you described regarding the service you received is truly regrettable. I am very sorry for your experience. As this hotel’s manager, I can assure you that I have spoken with our staff about this issue to ensure your experience is not repeated. Thank you very much for bringing this... More 

Abilene, Texas
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 17, 2015

The only good thing about my stay was the 50% discount I received on our room after I complained about the smell. The whole place wreaked of cigarette smoke, especially our non-smoking room. There was a room on our floor labeled trash that was full of garbage bags. I'd skip this hotel at any price.

Was this review helpful? Yes 1
Olive Branch, Mississippi
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed May 12, 2015

Stayed couple weeks for business. No room service even though we asked. Have to ask for stuff to be cleaned and they still dont do it. Garbage pokes in the garbage collection area, trash in the stairs.Was told if we wanted to complain go to trip advisor. We one upped them and call corporate. Front desk is rarely there with... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Lubbock - Southwest, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I was disheartened to read about your experience at our hotel. Please accept our apologies. As this hotel’s manager, I can assure you that I have discussed all of the issues with my staff and will be taking all the necessary steps to ensure... More 

Amarillo, Texas
Level Contributor
3 reviews
4 of 5 stars Reviewed April 6, 2015

all desk staff was friendly and accommodating. great location. comfortable beds. free Wii Fi. key worked every day of my stay! dishes/silverware not automatically in the room, but when asked at front desk, I was provided with a complete set for 2 people. Perfect! Lots of storage in room. Not too much neighbor or traffic noise. exchanging towels at front... More 

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1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed January 27, 2015

I have stayed here for a few weeks my company has an account with ES with exceptional rates. The staff seems very friendly. But there are many downfalls. First off there are roaches. I have seen and killed enough to not be comfortable and one is enough. I don't think they clean the comforters on the beds. I had the... More 

Was this review helpful? Yes 4
Rio Rancho, New Mexico
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed November 6, 2014

I cannot even describe how BAD and uncomfortable my stay was........... Stuck on 3rd floor smoking room after my only request was non-smoking . Could not walk bare foot on carpet due to cigarette ashes. The bed skirt had ashes in the wrinkles around the sides. No towels cant speculate what was on the chair. I asked them to clean... More 

Was this review helpful? Yes 4
Florida City, Florida
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed October 12, 2014

Room was dirty. Carpet stained. Trash under the bed. Room smelled awful. Bed VERY uncomfortable! The price we paid for the room was too high for the condition of the room. The furniture was made of foam and also had a terrible odor.

Was this review helpful? Yes 2
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