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BEST WESTERN PLUS Lubbock Windsor Inn

3.5 of 5 5410 Interstate 27, Lubbock, TX 79404-4500
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BEST WESTERN PLUS Lubbock Windsor Inn
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BEST WESTERN PLUS Lubbock Windsor Inn
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390 reviews from our community

Traveler rating
    210
    75
    27
    32
    46
See reviews for
135
65
34
119
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
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    (390)
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    (96)
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    (143)
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    (57)
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1 review
4 of 5 stars Reviewed yesterday NEW

This is a very nice property. Rooms are clean and neat. We had a problem with the dog in the room next door barking most every night. The owner of the dog was leaving the dog unattended which is against hotel policy. That problem was handled very swiftly by the staff. We will return.

Was this review helpful? Yes
San Antonio, Texas
1 review
5 of 5 stars Reviewed yesterday NEW

The rooms were clean and the complimentary breakfast was very filling-it had everything I needed to start the day. My employer always tries to put us in Best Westerns every night we stay our of town to make sure we get a good night's rest and full breakfast to help us start our day.

Was this review helpful? Yes
Colorado Springs, Colorado
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

I was a bit hesitant to make reservations at this property because of some of the reviews I had read but my experience was excellent. The staff was friendly. The room was clean. The bed was comfortable and everything worked in the room as it should. No complaints.

Review collected in partnership with Best Western

Was this review helpful? Yes
Castroville, United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

College visit with my son toTexas Tech. Hotel was conveniently located to college campus, restaurants and movie theater. Hotel was clean and staff was friendly. Definitely would recommend to friends and family.

Review collected in partnership with Best Western

Was this review helpful? Yes
ICare_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review

Thank You so much. More

Abilene, Texas
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

Our room was old and neglected. The paint on the bathroom door was scratched and peeling. The tile floor was sticky and didn't appear to be clean. One of the beds had a horrible squeak with any movement. The a/c was practically non-functioning. The bathroom smelled overwhelmingly of smoke. Overall it felt as if we were given a sub-standard room... More

Was this review helpful? Yes
ICare_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review

On behalf of our entire staff, I would like to apologize for not exceeding your expectations. Thank you for bringing all issues to my attention. Hope you will give us another opportunity to serve you better in future. More

Horizon City, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

From the team mom softball mom booking our room to the parents calling in to confirm reservations and place under their names and credit cards, their experience was a very rude and uninspiring experience. So much so that 4 families cancelled to stay at this location to a comparable rival only because of their call to the front desk. The... More

Review collected in partnership with Best Western

Was this review helpful? Yes
ICare_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review

Our hotel is not structured to accept the group reservations like yours as a team, coach of yours first booked the group by saying it's a wedding group. Hotel set the rate with coach for up to TWO occupants and extra for each additional occupants. Hotel staff got surprised when parents disclosed that it's a softball team and have FOUR... More

Wharton, Texas
Top Contributor
62 reviews 62 reviews
32 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

The room was very clean. Bed very comfortable. Roomy. Newish feeling. Breakfast better than most. A/c was on the noisy side, that is the only negative comment. Perhaps it was just my particular room. Good, easy to get in and out of location.

Was this review helpful? Yes
ICare_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review

Thank You so much. More

Portales, United States
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The first time my husband and I stayed at this hotel, we had a few minor problems with the personnel at the front desk. After voicing my concerns about our experience, we were given a small offer towards a future stay to give the hotel another try. A few months later my husband and I were taking an early flight... More

Was this review helpful? Yes 1
ICare_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review

Thank you so much for taking time to write a review. We do take surveys, reviews, complaints, comments etc. to our heart and view it as an opportunity to improve day by day and that what exactly reflecting in your review, improvement. We apologize for not exceeding your expectations the first time. More

2 reviews
2 of 5 stars Reviewed 3 weeks ago

After check in, we dropped off bags and went to dinner. Getting back late that night we discovered that the toilet was filthy, the bathroom floor behind door had standing water, the vanity area smelled like raw sewage, and when I picked up phone to call front desk to ask why we had no cable found it sticky, and then... More

Was this review helpful? Yes
ICare_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review

I think by mistake you posted the review for the wrong location in Lubbock. Management don't recall any such incident at our hotel in the year of 2014. I would be very disappointed and upset too if I have such experience at any hotel. More

Abilene
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 3 weeks ago

Although the bed was comfortable the bed bugs were too much to handle, and the odor of smoke in the bathroom. I literally had to sleep on the couch in the room due to the itchiness on all my body. The staff was nice but they really need to focus on the cleanliness of the place as well the the... More

Review collected in partnership with Best Western

Was this review helpful? Yes
ICare_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review

You posted the review for the WRONG LOCATION. We are located right off of the interstate and no one can get confused even if they wish to. Sorry but you need to remove this review from our location and post it to correct location. Thanks. More

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Additional Information about BEST WESTERN PLUS Lubbock Windsor Inn

Address: 5410 Interstate 27, Lubbock, TX 79404-4500
Phone Number:
Location: United States > Texas > Lubbock
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — BEST WESTERN PLUS Lubbock Windsor Inn 3.5*
Number of rooms: 57
Reservation Options:
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Also Known As:
Best Western Lubbock Windsor Hotel Lubbock
Lubbock Best Western

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