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BEST WESTERN PLUS Lubbock Windsor Inn

3.5 of 5 5410 Interstate 27, Lubbock, TX 79404-4500
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BEST WESTERN PLUS Lubbock Windsor Inn
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BEST WESTERN PLUS Lubbock Windsor Inn
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425 reviews from our community

Traveler rating
    229
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    31
    38
    48
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149
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127
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
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    (96)
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Amarillo, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

Great overall considering the old blood stains on the comforters, and not just one room, BUT TWO rooms. Service was great, especially the evening desk clerk, very impressed with her. Very Welcoming! The location seemed a little shady but had no problems, so all was good. Easy entrance and easy exit. Check out good morning desk clerk didn't even ask... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
ICare_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review

RUST stains are often mistakenly seen as a blood stain. Our day to day laundry system can take off blood stains very easy without any extra efforts. On behalf of our entire staff I would like to apologize for the issue that you found in two rooms out of your group block. After our research we did found issue with... More 

McKinney, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

No complaints at all. Staff deserve to be promoted to wireless service providers or cable service providers, very courteous and professional. Room was above average and extremely clean. Comfortable bed and TV at very reasonable rates, what else do you expect in Lubbock?

Review collected in partnership with Best Western

Was this review helpful? Yes
Tulsa, Oklahoma
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

When we arrived, smell of freshly baked complimentary cookies and hot coffee hit us in the lobby, enjoyed it after 4 hours flight. Staff was very professional and room was decent. Parking lot was relatively busy than other hotels around so they must have good reputation. I would recommend it to anyone with my eyes closed.

Review collected in partnership with Best Western

Was this review helpful? Yes
ICare_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review

We know the feeling. That happens to us everyday when that smell hit our noses. Thank you so much. More 

Chickasha, Oklahoma
Contributor
18 reviews 18 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here on a business trip. Very nice and helpful staff, hotel was was up to date, nice lobby and breakfast area. Breakfast was very good. Rooms were great, clean, smelled fresh, nice work area, good tv. What more could you ask for.

Was this review helpful? Yes
ICare_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review

Thank you for taking time to share your experience with other travelers. Hope to see you back soon. More 

Albuquerque
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Even though they were having trouble with the gas line , every body went above and beyond to make sure my stay was pleasant . I will always stay here when I am in the Lubbock area. Thank all of you for going that extra mile :)

Review collected in partnership with Best Western

Was this review helpful? Yes
ICare_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review

Thank You for your understanding. We have to perform annual preventive maintenance as a safety precautions. Did not find any serious issues, everything back to normal with peace of mind as a bonus. More 

Senior Contributor
32 reviews 32 reviews
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed 1 week ago

Check in was a bit too tedious, but nothing out of the ordinary. The room was neat and clean, but hot as a sauna. No matter what temperature we set the heater at, it was HOT. We were too tired to complain, so we alternated between hot and cold all night. The breakfast was OK except for the scrambled eggs... More 

Was this review helpful? Yes
ICare_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review

Please accept our apology for not exceeding your expectations. We strive to hear from our guests so we can continue to improve. Hope you will give us another chance in future. More 

oklahoma city, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

It's been a while I remember someone really care for their customers. Who would give you ride to pharmacy in icy road condition while it still snow? Even cab company declined, one of the staff members step forward without any compensation, she said thank you is enough. I stayed at appears to be recently painted room, it was nice, clean... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
ICare_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review

Appreciate your kind words. More 

Roanoke, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Staff made us feel at home in a fantastic facility. Weather required extensive delays of 3+ days at airport and these people made us SO welcomed and the facility was clean - functional and well maintained.

Review collected in partnership with Best Western

Was this review helpful? Yes
ICare_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review

Thanks a lot. More 

Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 3 weeks ago

Hotel staff was great. The room décor was mediocre. Price was reasonable. Beds, however, were horrible. Can't stay where I can't get a good night's rest. No matter how nice the staff was, it just can't make up for the lack of sleep and back ache the next morning.

Review collected in partnership with Best Western

Was this review helpful? Yes
ICare_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review

Bed is the personal preference item, bed which you described horrible have got several compliments in past year so it depends on the individual's personal liking. Please give us another opportunity and while making reservation, mention your preference of bed, soft, medium, hard etc.. I appreciate your kind words for our staff. Thank You. More 

Contributor
16 reviews 16 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We only stayed one night between travel. The room was clean with essential amenities. The heater was very loud; I kept waking when the heater starts. Would be nice if the sink is outside of the bathroom. Breakfast was good; could use more seating for large parties, especially when they asked food not be taken outside of breakfast area on... More 

Was this review helpful? Yes
ICare_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review

Thank You for complimenting staff, Our hotel is not designed for large groups or parties and for sanitary reasons we don't allow guests to take complimentary breakfast to the room. Hope you will give us another opportunity to serve you better in future. Thanks. More 

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Additional Information about BEST WESTERN PLUS Lubbock Windsor Inn

Address: 5410 Interstate 27, Lubbock, TX 79404-4500
Phone Number:
Location: United States > Texas > Lubbock
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — BEST WESTERN PLUS Lubbock Windsor Inn 3.5*
Number of rooms: 57
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Also Known As:
Best Western Lubbock Windsor Hotel Lubbock
Lubbock Best Western
Hotel Style:
#1 Green Hotel in Lubbock
#3 Best Value Hotel in Lubbock
#11 Business Hotel in Lubbock

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