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BEST WESTERN PLUS Lubbock Windsor Inn

#22 of 59 Hotels in Lubbock
GreenLeadersSilver level
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5410 Interstate 27, Lubbock, TX 79404-4500
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1 room 1 adult
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BEST WESTERN PLUS Lubbock Windsor Inn
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586 Reviews from our TripAdvisor Community

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Osteen, United States
1 review
5 of 5 stars Reviewed 1 week ago

Exceeded our expectations. Everyone was very polite and helpful. Breakfast items were very fresh and good. The facility was very clean. Would have enjoyed staying longer and if we need to return will certainly select this facility.

Review collected in partnership with Best Western

Helpful?
Thank Sheryl S
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

We have stayed here before, we were here for several days, we will return next time. Maids kept the rooms very clean. Great Breakfast served every day. Everyone on Staff was very courteous and friendly.

Review collected in partnership with Best Western

Helpful?
Thank 422beauw
Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a very good hotel located very close to Texas Tech (or just about anything else in Lubbock). It was clean and comfortable, with a very friendly staff. Will definitely stay there again in the future.

Helpful?
Thank TxJasmine
ICare_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review

Thank You so much. More 

Sicamous, Canada
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

When we first arrived there was a housekeeping issue and my first thought was 'great, here we go' but as soon as we called the front desk the young lady was very helpful and professional. The rest of our stay was uneventful and we slept great. Breakfast was better than we'd had during the rest of our road trip. They... More 

Helpful?
Thank Tim G
ICare_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review

Appreciate your kind words. More 

Lubbock, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

The only thing we did not like was even though this was a smoke free motel, the halls were full of smoke smell. One other thing that we wished was that the toilet paper and tissue were of a little better quality. Overall, these were not that big of deals.

Review collected in partnership with Best Western

Helpful?
Thank Lori L
ICare_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review

Thank you for taking time to write a review. We are a smoke free hotel, though sometimes burnt popcorn smell coming out of breakfast area microwave often confuses the guests. Please accept our apology. Thanks again. More 

1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

After booking reservations over the phone, the very rude front desk attendant Gloria told me "um, nope, no reservations" and stared at me dumbly. I showed gave her my confirmation number, still "yeah, nope, dont see it." Proceeded to show her my confirmation email, her response was " I don't know what to tell you, I don't see it". Since... More 

Helpful?
Thank Heather R
ICare_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we... More 

Round Rock, Texas
1 review
5 of 5 stars Reviewed 4 weeks ago

The hotel is simple yet elegant. Rooms were clean and all of the amenities were as per expectations. The support staff were very nice. I would absolutely stay there again. Breakfast was well stocked and there were plenty of choices to eat. The common area was clean and well maintained.

Helpful?
Thank GopiB_RRTexas
ICare_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review

Thanks a lot. More 

1 review
5 of 5 stars Reviewed January 1, 2016

This property is well lit, and easy to get in and out of. The people there were very nice, and I would absolutely stay there again. The breakfast was not anything to write home about, but it was well stocked, clean and fine. There were plenty of choices to eat. The common area was nice, and well kept and clean.

Helpful?
Thank Kerri E
ICare_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review

Delighted reading your review. Appreciate it. More 

Aztec, New Mexico
Level Contributor
97 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed January 1, 2016 via mobile

The hotel is clean and good enough. Has all the expected feaures. Had a hard time sleeping: - Refrigerator had continuous loud hum. Unplugged it. - Heater (set at 61 degrees) came on every few minutes for less than a minute throughout the night. - Mattress was softer than we like.

Helpful?
Thank Shannon L
ICare_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review

Like the way you wrote pros / cons and about your personal preferences in few words. Will take your feedback to our hearts. Thanks. More 

Spring, TX
Level Contributor
52 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed December 28, 2015

Stayed one night on way to Santa Fe. Located right on a freeway among a row of other hotels. Don't plan on walking anywhere. Pretty average Best Western. It's been refurbished but not recently. Nothing special about it, it's clean, modern, functional, decent bedding. Front desk staff was a bit curt, she had been on her personal laptop in the... More 

Helpful?
Thank xplorers2
ICare_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review

On behalf of our entire staff, I would like to apologize for not exceeding your expectations. Your satisfaction is very important to us and we will be using your feedback to implement improvements. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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