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Sleep Inn And Suites Lubbock

#13 of 57 Hotels in Lubbock
Certificate of Excellence
2.0 of 5
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5816 34th St, Lubbock, TX 79407
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Sleep Inn And Suites Lubbock
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102 Reviews from our TripAdvisor Community

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Traveler rating
    52
    33
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    2
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36
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Katy, Texas
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Love the place! Went to drop daughter for college. The room was clean just like the website pictures shows it, no doubt about it. Beds were very comfortable, bathroom was very clean and the fridge did cool enough. I did not use the pool so, no opinion about it. The breakfast was very good and the morning staff worked very... More 

Was this review helpful? Yes
Marvin P, Manager at Sleep Inn And Suites Lubbock, responded to this review

Thanks for making my day, Mike! I know how stressful moving kids to college can be, so it's wonderful that our rooms, breakfast, and service (questionable odors aside) made things easy for you. Hope you'll visit us in Lubbock again before too long! Sincerely, Marvin Patel General Manager More 

Driftwood, Texas
Level Contributor
34 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel was a good value. Clean and comfortable. Bed was comfortable! The front counter staff was helpful and resourceful / truly concerned about our comfort. I say this because the hot tub was not working and she made numerous calls and even tried getting it up and running by herself. The breakfast was ample and refreshed often. Definitely stay... More 

Was this review helpful? Yes
Marvin P, Manager at Sleep Inn And Suites Lubbock, responded to this review

We're ready when you are! It's wonderful to hear that your service, breakfast, and more made for a memorable stay, and I really appreciate you sharing the experience. Hope you're enjoying New Mexico! Sincerely, Marvin Patel General Manager More 

Granbury, Texas
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

We have stayed here twice. The place is very clean and the staff was friendly. Our room was clean and cool. The location was perfect to travel to the college. The place was very close to most of the local restaurants. The freeway is close so easy on off. We will be staying here when we come back to visit... More 

Was this review helpful? Yes
Marvin P, Manager at Sleep Inn And Suites Lubbock, responded to this review

Thank you for the kind words! It's wonderful to hear that both our accommodations and our location proved useful. We'll be more than happy to welcome you two back whenever you decide to make the trip to visit your son. Sincerely, Marvin Patel General Manager More 

1 review
3 of 5 stars Reviewed 2 weeks ago

The Good: Fast check-in, comfy bed, hot shower, nice room set up, accurate to pictures, clean rooms, GREAT bathroom The Bad: Hot tub needed some SERIOUS cleaning,( green and dirt on walls) pillows are super small, refrigerator was not cold, TV channels didn't match given list, employee at front seat was SUPER monotone..

Was this review helpful? Yes
Marvin P, Manager at Sleep Inn And Suites Lubbock, responded to this review

Sorry to hear we couldn't have done a better job, Taylor! That said, we do understand the frustration with the hot tub and small pillows. We'll mention these things in our next meeting and work to improve them in the future. If you're ever in the neighborhood, please feel free to let us know if you need a place to... More 

Searcy, Arkansas
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

My son had to seek emergency eye care for chemical burns in his eyes after swimming in the pool and my daughter's swimsuit was ruined (see picture.) Two other boys we were traveling with also had chemical burns in their eyes. When we reported the problem to management it took over three hours for them to close the pool. It... More 

Was this review helpful? Yes 2
Marvin P, Manager at Sleep Inn And Suites Lubbock, responded to this review

Please accept my deepest apologies for the pool's conditions. We take our guests' health and safety very seriously, and it's disappointing that our amenities caused your family such discomfort this time. You're absolutely right that our team should have acted more quickly, and I promise that we won't let mistakes of this nature happen again. If you'd like to discuss... More 

Arkansas
Level Contributor
77 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I would not recommend this hotel as my first option. Got stuck here a few days during a baseball tournament and was not impressed. Couches and chairs in lounge were dirty, elevator is slow and only one of them, washing machine is too expensive at 2.50, stain on bathroom wall, shower drain stopped up, coffee not good. Swimming pool chlorine... More 

Was this review helpful? Yes 1
Marvin P, Manager at Sleep Inn And Suites Lubbock, responded to this review

I'm sorry you weren't impressed with your stay this time, although I'm surprised you found our facilities so unsatisfactory -- we aren't used to hearing concerns about the pool, furniture, or coffee, for example. Still, it certainly sounds like a lot of our amenities could use more attention, and I'll do my best to get everything up to standard as... More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We stayed at the Sleep Inn in Lubbock the night of July 25th. The rooms are super clean and nicely decorated. The beds are comfy with crisp white sheets. There is a guest laundry (coin operated) and there is a walmart 5 minutes away. Staff was very courteous at check in and check out. I was told at check inn... More 

Was this review helpful? Yes
Marvin P, Manager at Sleep Inn And Suites Lubbock, responded to this review

We'd love to have you again, Leona! It's wonderful that our rooms, service, and amenities made such a great first impression on you, and I really appreciate you spreading the word. Hope you'll visit us in Lubbock again before too long! Sincerely, Marvin Patel General Manager More 

Burleson, Texas
Level Contributor
112 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed July 22, 2015

The property is very comfortable. The rooms are modern, contemporary and very nice. A reasonable price, good location and friendly staff makes it a place to return to. The breakfast was slim at best. Lots of parking is available as well.

Was this review helpful? Yes
Marvin P, Manager at Sleep Inn And Suites Lubbock, responded to this review

Come back to us anytime! It's great that our rooms, parking, and service made your Lubbock trip as convenient and comfortable as possible, and I look forward to seeing you again someday soon. Sincerely, Marvin Patel General Manager More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 18, 2015

Part of the choice hotels chain is the Sleep Inn & Suites....& I highly recommend this hotel! The beds sleep extremely well with the thick pillow top king mattress...the HUMONGOUS walk in shower is excellent by far! Beautiful decor'...with recessed lighting....plenty of room with the best amenities..you will be very pleased with your hotel stay at this location!!!

Was this review helpful? Yes 1
Marvin P, Manager at Sleep Inn And Suites Lubbock, responded to this review

Excellent to hear from you, Christy! I can't thank you enough for your kind words about our beds, showers, and more -- you can count on us for a comfortable stay every time. Hope we'll see you again in Lubbock before too long! Sincerely, Marvin Patel General Manager More 

1 review
5 of 5 stars Reviewed June 27, 2015 via mobile

This is a great Hotel. The management have been very friendly. We have been here 3 nights and will stay one more night. Our room is a standard double bed,very clean with comfortable supportive beds, very nice bathroom with large long vanity and full lower shelf for storage, 2 outlets on either end. Coffee/tea maker,Refrigerator, and microwave. COLD Air conditioning... More 

Was this review helpful? Yes
Marvin P, Manager at Sleep Inn And Suites Lubbock, responded to this review

Thanks for spreading the good word! I'm so glad everything from the beds to the air conditioning kept you comfortable during your four night stay, and I hope you'll visit us again the next time you pass through Lubbock! Sincerely, Marvin Patel General Manager More 

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