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Comfort Inn & Suites

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5828 I-27 S., Lubbock, TX 79404
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Comfort Inn & Suites
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Comfort Inn & Suites
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106 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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Buena Vista, Colorado
Top Contributor
86 reviews 86 reviews
19 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Great place and we really enjoyed it. You will not be disappointed. From check in to departure the entire staff and customer service was excellent. Room was clean, neat and large. You will not be disappointed and worth looking up. Had a nice managers special that night which we were not expecting. Nice touch.

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1 review
1 of 5 stars Reviewed 4 weeks ago

I was told by two employees, one over the phone and the other in person, that I could receive a government employee discount. After staying one night and turning in my keys I saw my bill was the full rate. The lady there said she will email me the corrected rate and I left. I was charged the full price.... More 

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Evergreen, Colorado
Senior Contributor
42 reviews 42 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Really a very nice, safe, and comfortable hotel. Driving back from Texas to Colorado, we stopped by late afternoon in Lubbock to sleep and relax before continuing our road trip. We were welcomed by KASSANDRA, a very professional lady at the counter who helped us with our needs to stay overnight. Very nice, clean, comfortable hotel with a great big... More 

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1 review
3 of 5 stars Reviewed March 15, 2015

The hot bubbles didn't work, we were promise towel when we headed to the pool area and never received them. We were place in the middle of a kids on a church trip (bad room placement). My whole experience wasn't bad we had great breakfast and the room itself was nice.

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Senior Contributor
28 reviews 28 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed March 14, 2015

I went to ask for blankets for the pullout and they had none. They offered me a pillow that someone left behind!! The pool lights were out. It was so dark inside the pool area and dirty. The hot tub wasn't working. They didn't have towels for the pool. Very old and dirty.

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Albuquerque, New Mexico
1 review
1 of 5 stars Reviewed March 10, 2015

Comfort Inn was the second worst place I have ever stayed in. We were part of a volleyball club that required all the teammates to stay at one location. If that were not the case, we would have left immediately!! All the families required to stay here said their rooms were equally dirty and gross! The bathrooms were dirty, rusty,... More 

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1 review
1 of 5 stars Reviewed September 16, 2014

I wish I could attach the picture of the bathroom shower. It was very disgusting and moldy. We changed rooms and it was the same thing in the next room too. The excuse the front desk gave was the hotel managers were going to remodel, but they have been saying this for months, per other reviews. The biggest complaint, I... More 

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Pampa, Texas
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 14, 2014

Stayed there on a weekend that Texas Tech had a home game and the rates were through the roof!! I stayed in a double queen that usually runs around $90 on the weekend but because of the football game the rate was 189.99 + tax, no group discount, no military discounts, nothing. But in comfort inns defense its not just... More 

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Kingston, Oklahoma
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 31, 2014

The hotel is an older building and could use some updates. Some trim is falling down here and there, a new paint job wouldn't hurt and the pool needs more ventilation. The staff is very friendly and they make the best out of what they have to work with. Breakfast is good with a little less variety compared to other... More 

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El Paso, Texas
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed August 19, 2014

I usually stay at the Quality Inn on Loop 289 and everything was booked that weekend. I called Choice Priviliges and they recommended this hotel. Since it is a Choice hotel I thought that I wouldn't have a problem. First of all I did not anticipate this property in the location that it was. Section 8 housing is right next... More 

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Dining (1)
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