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Comfort Inn & Suites

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5828 I-27 S., Lubbock, TX 79404
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1 room 1 adult
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133 Reviews from our TripAdvisor Community

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Omaha, Nebraska
2 reviews
4 of 5 stars Reviewed December 15, 2015

The front desk clerk was cheerful, accommodating and even loaned me an umbrella to get my luggage out of the trunk. My room was satisfactorily clean, but my only complaint was the shoddy workmanship in the bathroom renovation and the dog scratches on the bathroom door. I was in room 202 and I would suggest they at least replace the... More 

Helpful?
Thank Colleen W
Montrose, Colorado
Level Contributor
95 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed December 12, 2015

The hotel was easy to find,even in the dark after a long day on the road. Front desk person was bright & cheerful & handled check in quickly. Told us where to order a pizza for a very late evening meal. But, she sent us down the wrong hall to our room. Somehow we got the handicap room although we... More 

Helpful?
Thank Lester S
Ingleside, Texas
2 reviews
4 of 5 stars Reviewed December 6, 2015 via mobile

We came in for Thanksgiving weekend to spend time with 94 yo grandmother, aunt, uncle, and family. The location was easy to get to, the staff was friendly, and the room was welcoming. We had plenty of space for seven of us between two rooms. The beds were warm and the choice in pillows was perfect. No complaints about the... More 

Helpful?
Thank Ingledink
Tulsa, OK
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
2 of 5 stars Reviewed December 3, 2015

I'm certainly not a hotel snob, but this place is in need of a refit. For example, the safety chain on our door was broken, Upholstery was stained on a sofa. Bathroom door was scratched beyond belief. Its OK for a overnight road trip, but it seems as if owners are negligent. Desk clerk had a hard time getting off... More 

Helpful?
Thank Joetul
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed November 30, 2015

We arrived when it was 34 degrees and granted, that was unusual for the time of year. However, when we got to our room it was freezing. I do mean literally. No a/c or heat running to the room. We had to wait a good hour under the covers before we could shower. Speaking of showers, the towel rail was... More 

Helpful?
Thank Kate K
Los Ranchos de Albuquerque, New Mexico
Level Contributor
60 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed November 10, 2015 via mobile

This room seem to have been partially remodeled. The bed and pillows were good. The room smelled moldy, cockroaches on the floor, outlet falling off the wall, dirty carpet. It would be better if they closed this location during the remodel.

Helpful?
Thank Lori K
Dallas, Texas
Level Contributor
89 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed October 23, 2015 via mobile

The room was musty, the carpet stained, the shower curtain old. This motel is ready for an update. Good location off of interstate 27. The lobby is newly refurbished and the breakfast room is pleasant, but the rooms need an update. The bed is comfortable and each room has a flat screen TV. Eggs, sausage, and warm biscuits were served... More 

Helpful?
Thank wildbillwww
Patricia T, Director of Sales at Comfort Inn & Suites, responded to this review

Thanks for visiting! We've recently been remodeled so I'm sorry you were disappointed with your stay. We will be sure to address your concerns. Thanks! More 

Oklahoma City, Oklahoma
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 17, 2015 via mobile

Stayed here with my wife and it was great! The beds were real comfortable and the room was very clean. Restroom was one of the cleanest out of all the hotels I've been to. wifi was fast and the breakfast was amazing. We also used the pool and the spa and they were great. Ha a good time here. It... More 

Helpful?
Thank oucity10293847
Patricia T, Director of Sales at Comfort Inn & Suites, responded to this review

We appreciate your positive review of our hotel. We are glad you enjoyed your stay and hope to see you again the next time your travels bring you back to Lubbock. Thanks! More 

San Antonio, Texas
2 reviews
2 of 5 stars Reviewed October 16, 2015

We stay in motels about 80 nights a year and this property is one of the least maintained we have stayed in. As an example the area around the overflow drain in the tub was badly in need of repair. The rugs and bed spread are badly stained. The floor lamp was unplugged and minus a light bulb. The light... More 

Helpful?
Thank Terry L
Patricia T, Director of Sales at Comfort Inn & Suites, responded to this review

Terry, I'm sorry to hear that you didn't enjoy your stay. We'll be sure and address your issues right away. Thanks for the feedback! More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed October 10, 2015 via mobile

Greeted in a friendly manner and this was about all that was good. Initial entry in to the property lacked a feeling of cleanliness. Upon entering my room it didn't get any better. It looked like it had been months since the floor was swept. The room had a stale odor. The curtains had huge tears. The sofa had so... More 

Helpful?
Thank GMCTruck
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