We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Embassy Suites Lubbock

Certificate of Excellence
Hotel deals
Hotel website
5215 South Loop 289, Lubbock, TX 79424
Special Offer
Save Up To 20%
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Embassy Suites Lubbock
Professional photos View all
Browse nearby
Embassy Suites Lubbock
Write a Review

554 reviews from our community

Traveler rating
    387
    102
    26
    30
    9
See reviews for
202
75
13
194
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
  • Dutch first
  • English first
  • Spanish first
  • Any
English first
  • All months
    (554)
  • Mar-May only
    (142)
  • Jun-Aug only
    (162)
  • Sep-Nov only
    (113)
  • Dec-Feb only
    (137)
All months
There are newer reviews for Embassy Suites Lubbock
See the most recent reviews
Sugar Land, United States
1 review
5 of 5 stars Reviewed May 30, 2013

The entire staff was execellent. They were all very nice, polite, professional and accomodating. The evening reception and the morning breakfast were outstanding. The rooms were clean, comfortable and quiet. Would recommend to everyone.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for the great review and allowing us to be one of your recommendations! We're excited to hear that you enjoyed your recent stay with us. We look forward to taking care of you in the future! More 

Colleyville, United States
1 review
5 of 5 stars Reviewed May 27, 2013

This is my 5th time at this hotel and it just gets better and better. The staff is absolutely incredible. The property is clean and very accommodating to all of your needs. Can't wait for my next visit.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for the great review! We're so pleased to hear that we are improving as a staff at each visit! Thank you for your loyalty to the property. We look forward to welcoming you back! More 

Tennessee
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 24, 2013

This hotel is all about customer service--beautiful accomodations, friendly and helpful staff, nice complimentary breakfast, plus coffee and ice water is always available. A really nice place to stay, but we expect nothing less with this hotel chain.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for taking the time to give us feedback on your stay with us! We're so glad to hear that you were pleased with the service and the accomodations at our property! We hope we get another opportunity to take care of you in the near future! More 

Senior Contributor
45 reviews 45 reviews
43 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed May 22, 2013

The hotel is not located in the best location for motorcycle riders like us, but not bad. It is done in a southwest style and all the main parts of the hotel were enclosed, which was nice for after a hot day of riding. There are also open courtyards outside. Having the king suite was nice because could spread out... More 

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for your recent review of the property! We're pleased to hear that you were impressed by our staff members! We look forward to taking care of you the next time you travel to Lubbock, TX. More 

Lake Charles, Louisiana
1 review
5 of 5 stars Reviewed May 22, 2013

My mom and I flew to Lubbock , TX for my nephew's college graduation and stayed at Embassy Suites. I have stayed in varied hotels across the country. This was my first time to experience a stay at Embassy Suites. I can honestly say the service provided by the entire staff was exceptional! Every member of the staff that we... More 

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for taking the time to give feedback on your recent stay with us! We're so glad that you were pleased with the customer service from our associates! We look forward to making you feel "at home" again on your next visit to Embassy Suites in Lubbock. More 

Boerne, United States
2 reviews
5 of 5 stars Reviewed May 22, 2013

Wonderful staff. Breakfast was top notch. Also enjoyed the evening reception time. Comfortable beds, hotel very clean and well kept. Close to many restaurant choices. Location to freeway was convenient but no problem with roadway noise and our room faced freeway. Quick access - maybe 10 minutes to Tech campus via Marcia Sharp Frwy. We had a car and a... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for taking the time to share your experience with others! We are pleased that our location was convenient for you. I will let housekeeping and our breakfast staff know to keep up the great work! We will see you next time you are in Lubbock! Thank you, Michael Alvarez More 

1 review
5 of 5 stars Reviewed May 19, 2013

We checked in on a Sunday afternoon and it was busy. Michael, Kyle T., and another lady were working the front desk. They all were professional and efficient handling the newly arrived guests. Someone ahead of us had a slight problem, not sure exactly, but a hiccup nonetheless. The MOD resolved the situation in such a manner the guest tried... More 

Was this review helpful? Yes
Michelle T, Manager at Embassy Suites Lubbock, responded to this review

We can’t thank you enough for taking time to tell us how we did and we have shared your comments with our team. We all work hard to provide a great experience for our guests. We will see you again soon! Safe travels. More 

Lubbock, Texas, Usa
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 14, 2013

Let me just say I have traveled around the world and stayed in many hotels and this by far was one of the most attentive hotel I have stayed at. Every single employee there was very nice. So clean and beautiful interior. Rooms were large and comfortable. Everything about this stay was perfect. The employees showed so much attention to... More 

Was this review helpful? Yes
Michelle T, Manager at Embassy Suites Lubbock, responded to this review

Thank you for all of your kind words! We have shared your review with our team and they were excited to hear you had such a great stay with us. We look forward to having you back the next time you are in town! More 

Contributor
13 reviews 13 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 9, 2013

after driving 12 plus hours from vail colorado we arrived after dark at the embassy suites just before the driving rain set in. the inside dinning and setting area is plush with a tropical feel. on line i had put in the day before we arrived as the night of the reservation but the host took care of my mistake... More 

Was this review helpful? Yes
Michelle T, Manager at Embassy Suites Lubbock, responded to this review

Thank you for your recent review. We appreciate your feedback and we’re glad you enjoyed our cooked to order breakfast. We hope to see you again soon! More 

Rowlett, Texas
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed May 9, 2013

This is the old style Embassy Suites with the fountain, ponds and unique architecture. I love this kind. I have stayed in many of the newer Embassy's but they just feel like any other hotel. This type is my favorite. It is a little smaller (only 3 stories) but has a great feel to it. The staff were all great,... More 

Was this review helpful? Yes
Michelle T, Manager at Embassy Suites Lubbock, responded to this review

Thank you so much for sharing your comments on your recent stay. We are happy our Tuscan style architecture is your favorite! Many guests comment on the calming effect of the tropical atrium. On behalf of the entire team, we look forward to seeing you in the near future. More 

Questions? Get answers from hotel staff and past guests. Ask a question

55 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (16)
Viewed
Room/suite (5)
Viewed
Dining (1)
Viewed
Hotel & grounds (1)
Viewed
Other (9)

Management photos: Courtesy of the property manager

Viewed
All management photos (39)
Viewed
Hotel & grounds (6)
Viewed
Room/suite (6)
Viewed
Pool/beach area (1)
Viewed
Business center/function rooms (6)
Viewed
Dining (2)
Viewed
Bathroom (1)
Viewed
Other (17)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question