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Embassy Suites by Hilton Lubbock

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5215 South Loop 289, Lubbock, TX 79424
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Embassy Suites by Hilton Lubbock
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Embassy Suites by Hilton Lubbock
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582 Reviews from our TripAdvisor Community

Traveler rating
    404
    106
    30
    32
    10
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213
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
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lubbock, United States
1 review
2 of 5 stars Reviewed 3 days ago NEW

We were greeted at the driveway by front desk person. He then took us inside, handed us our key and then went to greet someone else. We loaded a cart and headed into the lobby only to find the elevator out of order. We started a trek around the perimeter of the building to find a working elevator. Once found... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this review

First, I would like to personally thank you for candid review; we appreciate the time you took to write about your stay. I am terribly sorry that our staff was unable to provide you with the best hospitality service. I will be sure to address these issues with our departments so that these incidents do not occur again in the... More 

Texas
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My family and I decided to spend the day at Buffalo Spring Lake. However, I did not want to spend the night at the camp ground. Being a Hilton Honors Gold member I was able to check-in and pick my room before I left my house and pay for my room. I knew that we would probably be with the... More 

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback . We are glad you enjoyed the Lake, Manager's Reception and our Cooked to order breakfast. We hope you will consider staying with us in the future. More 

San Antonio, TX
Level Contributor
152 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 240 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed at the Embassy Suites in Lubbock twice in June on a road trip going to and from NM. As mentioned in many other reviews, the staff are incredibly friendly and really make one feel very welcome. We were welcomed as Hilton Honors Gold members with cold bottles of water and a bag of chips. The bedding is comfortable... More 

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you for taking the time to provide us with a Nice feedback on your recent stay with us! I am pleased our hotel staff was able to take care of you and all those issues. We apologizes for that, We hope to welcome you back to the property very soon! More 

Austin, United States
1 review
5 of 5 stars Reviewed 1 week ago

This is a great place to stay when visiting Lubbock. We were greeted with keys to our room upon walking into the lobby. The guest rooms were well appointed and very comfortable. We also used the reception to relax after TT orientation. Great way to wind down. Highly recommend this hotel.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you so much for the Great Stay in Lubbock review! We all work hard to provide a great experience for our guests, and it’s nice to hear that our Wow check in process delighted you. We look forward to welcoming you back to the Embassy Suites Lubbock again soon! More 

Level Contributor
107 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed 1 week ago

This weekend in Lubbock there was orientation at Texas Tech. Every Hotel and Motel was Full. Embassy Suites had a Great Suite available. Great Staff and a very nice facility conveniently located. Great Bead and Wonderful breakfast. Free Parking Internet and HBO. Very nice big screen TV. Roll out Bed for a 2nd .

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you so much for the great review! I am pleased to see that you enjoyed your recent stay at our property. Our guests always seem pleased with the atmosphere we provide. We look forward to welcoming you back to the property with the same friendliness and helpfulness in the near future! Thank you for choosing Embassy Suites for your... More 

Midlothian, Virginia, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

The Staff at this hotel was THE best I have ever encountered. They made the stay feel like home, and were courteous and went above and beyond in every facet. I couldn't have been more pleased with the level of service that was offered, or how friendly and helpful everyone at this hotel was.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you for your Best Staff review! We have shared your comments with our team and they were excited to hear you had such a great stay with us. We look forward to having you back the next time you are in town! More 

New Mexico
Level Contributor
48 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I expected a little more when we arrived. The room was not ready early, but that was not their fault - busy night before. One elevator in our side of the building was broken when we arrived and the next morning the other one was broken also. We had to walk to another side of the building to get to... More 

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this review

I am sorry we were not able to provide you with the service you should have received! We always try to accommodate and make our guests feel welcomed as if they were at home. Check-in is now at 4:00 pm as we are now following Hilton Standards. Our elevator unfortunately was damaged during the big storms we had, but is... More 

Colorado Springs, Colorado
Level Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel experience was first rate. Loved everything about our stay here. The service was excellent, breakfast was terrific, ambience was great. Staff are tops and define hospitality at its finest. Stay here if you're in Lubbock. It was a great hoteling experience after a long drive from CO.

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you for your fantastic review of our property, the Embassy Suites in Lubbock! We are so happy we were able to provide you with top notch service, and that you enjoyed all the amenities the hotel has to offer, including our complimentary cooked to order breakfast. We try to make check in as quick and friendly as possible so... More 

Evanston, Wyoming
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I travel a lot...Embassy Suites, Lubbock has the best customer service of any place I stay. Everything else about the hotel is great, but their customer service stands alone even compared to hotels that are much more expensive. Their greeting alone is worth the price of admission! They get it, plain and simple. You wont be disappointed.

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you for taking the time to provide us feedback on your recent stay with us. I love that we were able to exceed your expectations as that is always our goal. I am so pleased that Embassy Suites of Lubbock is among your personal recommendations. We hope to see you again in the near future! More 

4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Clean property, as you walk in it smells clean. Close to shopping & restaurants. Good happy hour drinks & snacks, staff was great even created new drinks for us to try & very good breakfast, anything you can want.

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you for taking the time to provide a review of your recent experience with us. I am so pleased to see that you enjoyed the amenities that set us apart from other properties! We hope that next time you stay in Lubbock, TX you will think of Embassy Suites! We look forward to your next visit! More 

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