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Embassy Suites by Hilton Lubbock

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5215 South Loop 289, Lubbock, TX 79424
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1 room 1 guest
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Embassy Suites by Hilton Lubbock
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618 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
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  • Spanish first
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English first
  • All months
    (618)
  • Mar-May only
    (161)
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    (207)
  • Sep-Nov only
    (113)
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El Paso, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

Embassy Suites does it right with the complete start to the day, the breakfast meal. Unbelievable chow, great selection, and omelets to die for. would recommend this hotel to everyone. additoinaly, the evening reception was equally super with drinks and snacks after a hard of moving

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this review

Wow! Thanks for your amazing review of our breakfast, that is definitely one of our favorite times of the day as well. Our cooked to order breakfast is just one of the many things that makes staying at Embassy Suites so sweet! We definitely look forward to hosting you the next time you are in Lubbock! Thank you again! More 

Thornton Cleveleys, United Kingdom
Level Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed here for 2 nights in June and I just had to write a review about this place as the staff were just so welcoming and friendly. From the moment we entered the foyer we were welcomed with a greeting, smile and helpful staff. Room was very nice, clean and comfortable. We very much enjoyed the evening reception with... More 

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this review

Wow! Thank you for your outstanding review of our property! It was fantastic to hear that we stood out to you when compared to other Embassy Suites! That is a great compliment. Thank you and we look forward to having you join us the next time you are in Lubbock! More 

Irving, Texas
Level Contributor
86 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

You don't go to Lubbock for luxe. You go to Manhattan or London for that. You go to Lubbock to be treated to true Texas hospitality and feel like you're staying with family. And the Embassy Suites fulfills that role flawlessly. Staff was awesome, rooms were Embassy Suites standard...it was just a super nice stay in hometown of Texas Tech.... More 

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this review

On behalf of our entire great staff here at the Embassy Suites in Lubbock we thank you for taking the time to reply. It is very important to us to know that each and every guest experience in our hotel is a pleasant one - a goal we are glad to have achieved with every stay you've spent with us.... More 

Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago

First - very interesting and unusual hotel and room design. Clean and comfortable. But that's all good news. Bar food was so-so and service was extremely slow. So as morning breakfast. If you don't like omelet, you are done in the morning. Search for a place to eat before you book it.

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this review

First, I would like to thank you for your time for writing this candid review. I deeply apologize about the slow service in the evening time during dinner. We strive to provide the best complimentary breakfast there is, with the cook-to-order omelets/eggs and the hot and cold breakfast buffet. If there are any foods that the breakfast buffet is lacking,... More 

Overland Park, Kansas
Level Contributor
6 reviews
5 hotel reviews
5 of 5 stars Reviewed 1 week ago

We began our stay at a sister property that ultimately lost power on our 2nd night. The staff offered to contact their sister property, Embassy Suites, to determine if they could accommodate the balance of our stay (5 nights). We drove over to check things out before switching, and met with Mikey, Guest Relations Manager. There's a reason this man... More 

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this review

WOW! Thank you so much for your AMAZING review of our property! We are glad we were able to show you our professionalism and great service through Mikey! We will definitely give him a pat on the back and show him this review! We are also glad our friendly staff was there to greet you and make you feel welcome... More 

Richardson, Texas
Level Contributor
127 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed 1 week ago

This is our second stay, a year after our first. Comfortable rooms and a/c worked well. Breakfast is very good. Staff is fantastic. Good location near the mall and just a short drive to the Texas Tech campus. Only three floors unlike most Embassy Suites.

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you for your review of our property! We are glad your second stay was just as amazing as your first! Who says sequels have to be bad? Breakfast is one of the things that makes staying at Embassy Suites so pleasurable! We are glad service was up to par and you enjoyed your stay! We look forward to having... More 

Clovis NM, United States
2 reviews
3 of 5 stars Reviewed 1 week ago

Lubbock, Tx is a longdistant destination from central Texas. Hungry and tired upon arrival, the food in the dining room was HORRIBLE and the suites AC made it warm in one room and cold in the other which equated to a sleepless night. Get your 'Guns Up' and stay elsewhere.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this review

I am very sorry your experience here was not what it should have been. Unfortunately we are an older property, so HVAC can be tricky, but our engineers are always on property and always do their best to resolve situations like this. We hope you will give us another chance to prove to you that we are the best hotel... More 

Level Contributor
8 reviews
5 of 5 stars Reviewed 1 week ago

In general, I like the Embassy business model and prefer them over most. With that said, I was even surprised with how helpful the staff was. The happy hour was well done and it was a very busy night for the hotel. The breakfasts are always great and lots of people were using the pool. The overall atmosphere was pleasant.... More 

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this review

Wow! Thank you for your outstanding review of our property! We definitely appreciate you recognizing us with a five star review. We are happy you were pleased with the service you received and the cleanliness of your suite. We look forward to hosting you the next time you are in Lubbock! More 

West Texas
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Like most people have said, the staff goes above and beyond. They're very courteous and efficient with the check in and check out process. They strategically place staff in the mornings to ask you about your stay or direct you to the breakfast area. Not being a morning person, being asking 10 times about my stay while walking to my... More 

Was this review helpful? Yes 1
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this review

First, I would like to thank you for taking the time to write us this candid review. I am glad that our staff provided you with great hospitality. I am terribly sorry about the inconveniences of the dated property. With your experience and review we will do our best to improve the quality and comfort of our hotel to prevent... More 

Odessa, Texas
Level Contributor
53 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a centrally located hotel, close to shopping and restaurants and great for a family to stay. The pool was indoor and a nice size for families and is a very busy place as I've read on other reviews. There was a great deal of commotion up and down the halls from all the kids and families but since... More 

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you for such a positive review. I am very proud of the team that we established and strive to make every guests stay the best possible experience for you and your family. We hope to welcome you back to Embassy Suites in Lubbock sometime soon! More 

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