We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Embassy Suites by Hilton Lubbock

Certificate of Excellence
Hotel deals
Hotel website
5215 South Loop 289, Lubbock, TX 79424
Special Offer
Earn Double Points!
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Embassy Suites by Hilton Lubbock
Professional photos View all
Browse nearby
Embassy Suites by Hilton Lubbock
Add Photo Write a Review

602 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    416
    109
    33
    32
    12
See reviews for
220
81
16
210
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
  • Dutch first
  • English first
  • Spanish first
  • Any
English first
  • All months
    (602)
  • Mar-May only
    (160)
  • Jun-Aug only
    (192)
  • Sep-Nov only
    (113)
  • Dec-Feb only
    (137)
All months
Houston, Texas
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I travel extensively for work and have stayed in many hotels. I dare to say that this is the BEST hotel when it comes to customer service! Seriously, I have stayed @ 4 & 5 star hotels and they have nothing on this team! If you stay here and don't rate them the BEST, let me know because I would... More 

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you so much for the Best Hotel in Lubbock review! We all work hard to provide a great experience for our guests, and it’s nice to hear when we have hit the mark. We look forward to welcoming you back to the Embassy Suites Lubbock again soon! More 

1 of 5 stars Reviewed 5 days ago NEW

I generally only stay at Embassy Suits, but never again. I purchased an executive suit why it was no different than the regular suit. I had one towel that's it a family of four. The ac did not work and it was about 80 degrees in the room. The bed was as hard as the floor and the breakfast was... More 

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this review

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay.... More 

New York
Level Contributor
259 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 260 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Check in was fast,room comfortable and clean. Breakfast very good with cook to order omlets. Happy hour was nice but long lines for drinks. Close to many restaurants. Staff was helpful and friendly. Only issue was only 2 bath towels per day.

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you for taking the time to write a review on your recent stay with us. I am so pleased to see that you enjoyed your stay. We hope to welcome you back to our property on your next visit to Lubbock and we will definitely have extra towels waiting for you.Thank you again for choosing Embassy Suites out of... More 

Stephenville, tx, United States
Level Contributor
6 reviews
6 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

This hotel is easy to get to. It has a restaurant, but is also close to several good places to eat, like Olive Garden. Also convenient to the mall and other shopping. Staff is great, and the breakfast is ok. Very clean rooms and lobby area.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you for your review of our property. We are so glad you enjoyed your time with us! We are in a great location, and appreciate your kind regards to our rooms and lobby area! We definitely look forward to seeing you next time you are in Lubbock! More 

Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This hotel is perfect for family or as a couple. Happy hour is great and the pool is fantastic. The set up makes it easy to have adult time while the kids are able to swim and unwind from the day. The suites are perfect for family giving everyone their space.

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this review

Wow! Thank you for your wonderful review of our property! Manager's Reception is one of our favorite times as well. Having all two room suites is definitely an advantage as it does give everyone their own space! We definitely appreciate your review, and look forward to having you back the next time you are in Lubbock! More 

Yuba City, California
2 reviews
1 of 5 stars Reviewed 1 week ago NEW

My wife and I came to Lubbock to see our new Grandson. We decided to stay at Embassy Suites because we never really stayed in an "upscale" hotel before. Part of the reason we chose to stay here was because there were some reviews about the beds being soft and comfortable. I do not know what kind of beds these... More 

Was this review helpful? Yes 1
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this review

I'm so sorry your stay was not up to the Embassy standards. We apologize that your suite was not up to the comfort and satisfaction we strive so hard to give. I'm sure whoever you asked at breakfast just did not understand the question, but the rudeness is unacceptable. We hope that next time you are in Lubbock you will... More 

Fort Worth, Texas
Level Contributor
121 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed this past week on business. Options for full service hotels are limited in Lubbock, so chose the Embassy. I have stayed at many ES's over the years and know the local one near my home well (Embassy Suites DFW North Outdoor World), so I am using it as a measuring stick. Property is older with a faux spanish motif.... More 

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you so much for your review of our property! We are happy to be one of the few full service hotels in the Lubbock area, and are happy you decided to stay with us. We are an older property, but we do everything we can to ensure our guests receive the best service possible. We definitely look forward to... More 

Belton, Texas
Level Contributor
107 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here for a night on our way home from our road trip very recently. I've never stayed at an Embassy Suites before but my husband has and I came with high expectations as he raves about them. To make it clear, it wasn't a bad stay at all, the two rooms were large and comfortable albeit not spotlessly... More 

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you for your review of our property! We do everything we can to ensure that our guests receive the best service there is and are comfortable. Our two room suites are large, which is nice, especially if you have multiple people accompanying you. Thank you for your kind comments about breakfast. That's one of many things that makes the... More 

Los Lunas
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We just stopped for an overnight stay. Glad we did. Got there in time to relaxe at the evening reception and that we nice. Overall everything was great,,, especially the carrot cake from the restaurant.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this review

Great ! Thank you for your review! I am so pleased to hear you enjoyed our Manager's reception and Carrot cake. We hope to see you at Embassy Suites in Lubbock, TX in the very near future! More 

Houston, Texas
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I could not wait until I left work just so I can go back to my hotel room to a clean comfy high quality bed. If you're like me, you leave in a rush with all your make up spread around the bathroom sink. I don't expect anyone to clean up after me. The hospitality staff would neatly placed it... More 

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you for your wonderful review of our property! We do have some of the best staff, especially our housekeeping team! They work very hard to make sure everything is perfectly clean and set up in the rooms. We will pat Daniel on the back and let him know what a great job he is doing! We look forward to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

85 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (16)
Viewed
Room/suite (5)
Viewed
Dining (1)
Viewed
Hotel & grounds (1)
Viewed
Other (9)

Management photos: Courtesy of the property manager

Viewed
All management photos (69)
Viewed
Pool/beach area (1)
Viewed
Hotel & grounds (10)
Viewed
Room/suite (11)
Viewed
Business center/function rooms (11)
Viewed
Dining (4)
Viewed
Bathroom (2)
Viewed
Other (30)
Check In Check Out
Show Prices
Hotels you might also like...
Travelers also viewed these Lubbock hotels
0.9 mi away
Hampton Inn & Suites Lubbock Southwest
1.7 mi away
Holiday Inn Express Hotel & Suites Lubbock West
5.1 mi away
Overton Hotel and Conference Center
Show Prices
Show Prices
Show Prices
0.9 mi away
Homewood Suites by Hilton Lubbock
2.1 mi away
Quality Inn & Suites
Quality Inn & Suites
#2 of 57 in Lubbock
4.5 of 5 stars 417 reviews
5.3 mi away
Courtyard by Marriott Lubbock Downtown
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay