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Embassy Suites by Hilton Lubbock

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5215 South Loop 289, Lubbock, TX 79424
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1 room 1 adult
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Embassy Suites by Hilton Lubbock
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695 Reviews from our TripAdvisor Community

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1 review
5 of 5 stars Reviewed 2 days ago NEW

Nice clean hotel friendly staff great service and of course another great stay at a Hilton Property.....try it you will like it nice location and have good shuttle service as well so if you go to LBB RECOMMEND YOU STAY THERE

Helpful?
Thank Paul W
lubbock, United States
1 review
4 of 5 stars Reviewed 3 days ago NEW

Pretty substandard embassy as far as the facilities, Hot tub had disgusting foam floating, not hot temp, and elevator broken. There are newer hotels at the same price point, check them out. The staff is friendly but for the Lubbock area, everyone is friendly. It seems managment heavy, too many chiefs and maybe not enough indians.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Kenneth J
Milwaukee, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel is a great place to stay. It is very convenient to many restaurants and shopping. The staff is absolutely wonderful. They are very friendly, and go out of their way to make sure you have everything you need.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Susan C
Dexter, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

Have stayed occasionally. Each stay better than the last. The F&B manager himself took care of my wife and me at the evening reception. Whatever I needed was there by the time I finished asking for it!!! I'll never stay another pace in Lubbock.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank John D
Arlington, Texas
Level Contributor
4 reviews
5 of 5 stars Reviewed 4 days ago NEW

Not your typical Embassy Suites. The staff is outstanding from the moment you arrive to the moment you checkout. Rooms are clean and well laid out. Full service bar and good managers reception in the evenings. Just an overall great experience.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Billy S
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this review

We agree that we are not just a standard Embassy Suites! We strive to be better and appreciate your recognition! Thank you for your loyalty and we look forward to having you again the next time you are in town! More 

Lubbock, Texas
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

Great service. Great Rooms. Great Staff! If you are staying in Lubbock, then you MUST stay at this hotel. It's a wonderful experience. They have great service and a very attentive staff. Anything you want they will do there very best to accommodate. The rooms are awesome and quiet. Very nice stay in Lubbock.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Clayton J
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this review

Wow! I think you said it all... "Great service. Great rooms. Great Staff!" Thank you so much for your kind words about our property! We definitely appreciate your business and look forward to hosting you the next time you are in Lubbock! More 

Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Even though the hotel is older, the bed and pillows were great. The restaraunt menu could be expanded for dinner, but we made due with the manager's reception happy hour food to supplement dinner. The breakfast was excellent.

Helpful?
Thank Ron T
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you so much for choosing us at the Embassy Suites to enjoy your time in Lubbock!! We are thrilled to hear how thoroughly you enjoyed your stay here at our wonderful property, where we take much pride in our outstanding cooked to order breakfast every morning as well as out super comfortable two-room suites. Next time your in Lubbock... More 

Amarillo, United States
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

We paid extra for a premium room which meant free access to a vending machine for drinks and snacks. The drink side didn't work and the snack side was out of most items. The breakfast was not stocked very well and there were no plates or silverware. The thermostat did nothing in our room. We tried to turn it down... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Kim H
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future. More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Staying at Embassy Suites was like traveling 600 miles and walking into your own home. Very inviting and comfortable and the complimentary breakfast was fantastic. Easily worth $10 at any restaurant. Would recommend staying here.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank stephenbQ7963XC
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this review

WOW! What a compliment! Thank you so very much. We are glad you felt at home and enjoyed your stay as well as the complimentary cooked to order breakfast. Thank you again for your kind words; we look forward to hosting you the next time you are in Lubbock! More 

S��͏D
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Top tier Hilton Hotel. Super staff! Always friendly. Clean. Great service. Always someone at the door or the desk that greets you. A light did not work in the room but could not be fixed as it needed to be replaced. No big deal to me but the front desk sent a package of wine and snacks to the room... More 

Helpful?
Thank jockdoc69
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you so much for your excellent words about our property! We definitely appreciate your comments about the great service you always receive and the cleanliness of the hotel! We look forward to hosting you again soon and are ecstatic you enjoyed your stay! More 

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