We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Embassy Suites Lubbock

Certificate of Excellence
Hotel deals
Hotel website
5215 South Loop 289, Lubbock, TX 79424
Special Offer
Save Up To 20%
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Embassy Suites Lubbock
Professional photos View all
Browse nearby
Embassy Suites Lubbock
Write a Review

547 reviews from our community

Traveler rating
    382
    101
    26
    29
    9
See reviews for
199
75
13
191
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
  • Dutch first
  • English first
  • Spanish first
  • Any
English first
  • All months
    (547)
  • Mar-May only
    (135)
  • Jun-Aug only
    (162)
  • Sep-Nov only
    (113)
  • Dec-Feb only
    (137)
All months
OVERLAND PARK, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

Best hotel experience to date. Friendly staff literally at every corner, awesome accomodations and service. The fitnes center is great. Manager's reception with appetizers and drinks every night. I would stay here again in a heartbeat! Way to go Lubbock!

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for your Best hotel stay review on our property I'm glad you enjoyed Manager's reception. It is always a pleasure to capture feedback from our guests. Thank you for allowing us to be your choice of stay. We hope to see you again at the Embassy Suites in Lubbock very soon! More 

Bement, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

Outstanding staff makes for a very enjoyable stay. The front desk staff were superior and one person in particular (Daniel) was extremely helpful in his assistance with our meeting rooms. The internet connection at night was quite slow, for some reason, not as bad during the day.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for taking the time to give feedback on your recent stay with us! We're so glad that you were pleased with our hotel and we will definitely let Daniel about the great serviced. We look forward to seeing you again on your next visit to Embassy Suites in Lubbock. More 

COLORADO CITY, United States
1 review
5 of 5 stars Reviewed 1 week ago

We have stayed many times at the hotel. Our first was 25 years ago for our honeymoon. Came back this year to celebrate our 25th anniversary with friends. We all enjoyed the managers reception and the morning breakfast. This property is an all around great experience.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for this Amazing feedback on your stay with us! We're so glad to hear that you were pleased with everything .Happy 25th anniversary again!!! We hope we get another opportunity to take care of you in the near future! More 

Odessa
1 review
5 of 5 stars Reviewed 2 weeks ago

Nothing but positive at the hotel! The suite is gorgeous and perfect for a family. The food was great and the staff went above and beyond. Omar and Sandra were great and I will always ask for them when we come back. I have stayed at numerous 5 star hotels but Embassy Suites topped them all. I will always look... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Many thanks for the Awesome review! We’re so glad to hear that you had a great stay with us, We love it when our team members (Omar and Sandra) made a strong impression and get recognized for their hard work and dedication. Again, thank you for taking the time to give our hotel this great feedback! We look forward to... More 

Lovington, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Other then not liking being on a different level then my girls, which I requested to be right by this was a good hotel, it was very nice and clean, and I loved the way they greeted you outside and inside

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for taking the time to provide us with feedback on your recent Good experience with us. We are always grateful to get helpful feed backs from our guest .This time with attention even to the smallest details with room request will help, Thank you again for choosing Embassy Suites. More 

Austin, Texas
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Stayed one night while visiting Texas Tech University. The hotel staff and cleanliness of the room earn high marks. Upon arrival I was welcomed by a doorman who announced me via radio to the front desk agent. The agent greeted me by name and was efficient and helpful. Staff at the buffet service the next morning were also pleasant, attentive... More 

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for taking the time to provide a review of your recent experience with us. I am so pleased to see that you enjoyed our Hotel. We also hope you enjoyed your visit to Texas tech and We will see you again next time here Embassy Suites in the very near future. More 

1 review
1 of 5 stars Reviewed 3 weeks ago

I have stayed here for years and have great memories as a child of amazing service and amenities. I have usually had great experiences, until this stay. We spent close to $1,000 here in four days on the room, room service, bar expenses, snacks in the lobby store, etc. I am also a Hilton Honors member, and stay here every... More 

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy with the Pool hours and misinformation above all else. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying... More 

Dallas, Texas
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The service at this hotel is amazing. I had to extend my stay unexpectedly while family member was in the hospital. They were very understanding. The hotel is clean and food is also good. Any issues are addressed quickly. I would definitely stay here. Brian who works the managers reception always has a smile.

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for that Outstanding review ! We have shared your review with our team and they were excited to hear you had such a great stay with us. We look forward to having you back the next time you are in town! More 

1 review
5 of 5 stars Reviewed 4 weeks ago

This place has some of the best service staff I've ever encountered on a business trip. I wish I worked here more often. We were greeted at our vehicle and our names were called inside. We were met at the door with our room keys and smiling and exceptionally helpful staff members. My room was spotless and exactly what I... More 

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Wonderful, thank you for your outstanding review of your recent experience with us! I am so pleased that you enjoyed our Wow Check-in process, I will pass on your compliments to the staff. Thank you for choosing our property for your lodging needs, We look forward to welcoming you back to the property on your next visit to Lubbock! More 

Artesia, New Mexico
2 reviews
5 of 5 stars Reviewed 4 weeks ago

when we got to Embassy Suites the 3rd party specialist had messed up on our reservations and the nice young lady at the check counter helped us and saved the day. Her name is Millie and she was the best. The staff at the Embassy Suites in Lubbock are some of the best I have had the pleasure of dealing... More 

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Many thanks for the glowing review! We’re so glad to hear that we are your hotel of choice. We love it when our team members make a strong impression and get recognized for their hard work and dedication. Again, thank you for taking the time to give our hotel this great feedback! We look forward to seeing you again soon! More 

Questions? Get answers from hotel staff and past guests. Ask a question

55 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (16)
Viewed
Room/suite (5)
Viewed
Dining (1)
Viewed
Hotel & grounds (1)
Viewed
Other (9)

Management photos: Courtesy of the property manager

Viewed
All management photos (39)
Viewed
Hotel & grounds (6)
Viewed
Room/suite (6)
Viewed
Pool/beach area (1)
Viewed
Business center/function rooms (6)
Viewed
Dining (2)
Viewed
Bathroom (1)
Viewed
Other (17)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question