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All 56 Lubbock hotels

Embassy Suites Lubbock

3.5 of 5 Hotel   |   5215 South Loop 289, Lubbock, TX 79424
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88%
Ranked #4 of 56 hotels in Lubbock
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Tina F Irving, United States
  • Overview
  • Reviews (440)
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440 people have reviewed this hotel

Traveler rating
    310
    78
    21
    25
    6
See reviews for
153
59
10
163
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • Dutch first
  • English first
  • Spanish first
  • Any
English first
Irving, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

The best service and quality staff. I will not stay any place else in Lubbock when visiting my daughter at Tech. I highly recommend this hotel for all of your needs. From the rooms to staff I was not in any way dissapointed

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for giving us feedback on your recent experience with us. I am so pleased you enjoyed your staff and our friendly staff. I believe we have the best. We hope you can come back to Embassy Suites Lubbock and visit very soon! Thank you for allowing us to be your choice among the many in town. More

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 days ago NEW

We we're in town for a wedding. We decided to come on a Wednesday instead just for The weekend. Here are the things we like about this hotel: - the hotel is nicely decorated and well maintained. - the hotel room was spacious. we got a two queen bed. It came with an couch that pulls out into a bed.... More

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for such wonderful feedback! Here at the Embassy Suites we strive for great customer service and reading reviews like yours is definitely a compliment for the hotel. We hope to see you again soon here at Embassy Suites! More

Albuquerque, New Mexico
Contributor
17 reviews 17 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Family travel. Older hotel.but greeted with a an ice cold drink at the door and cookies at checkin. Very nice and knowledgable young staff at desk. Rooms large but dark but not complaining, just noting. Bed so very comfortable. Happy hour choice of margaritas and small snacks. Breakfast cooked to order just about anything you might want as well as... More

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for your great review! I am so pleased that our team was able to set a positive tone for the rest of your stay and that you enjoyed every aspect of the amenities that we offer. We look forward to your next stay in Lubbock, TX. More

Odessa, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

I took my grandchildren to Lubbock to do some fun things. We were only there one night. Embassy Suites was beautiful inside. The rooms were large with a separate living area. We used the pool and it was nice. Breakfast was great. We had a problem with our room being too hot but it was late in the night when... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for such a positive review. I am very proud of the team that we have established and we strive to make every guests stay the best possible experience for them. We hope to welcome you back to Embassy Suites in Lubbock sometime soon! More

1 review
5 of 5 stars Reviewed 1 week ago

This is my second week staying at the Embassy this month. The hotel is beautiful and inclusive, the rooms/suites are comfortably large, the staff are attentive, courteous, and friendly. I arrive in the evening and find my room immaculate and always a special token of hospitality from housekeeping; chocolate kisses on my bed, a puppy dog made of towels, arranging... More

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

We LOVE to hear from our guests that stay several weeks. We feel that you truly get to enjoy all of our complimentary offerings. We are delighted to hear that you experienced our bend-over-backward service! This is a goal that we hold in high importance. We look forward to seeing you many more times in the future! Thank you again... More

amarillo, United States
1 review
4 of 5 stars Reviewed 1 week ago

The swimming pool and hot tub needed cleaning otherwise facilities were excellent. Staff were very friendly.The hotel is pretty and well located for our activities. Sitting on the access road of the loop it was very quick to get anywhere in town.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for your delightful feedback. I am very glad that you had a great stay with us. I am sorry to hear that the swimming pool was not up to standards, we did look into it and I assure you that it did get it fixed. I do hope that you decide to stay with us again! More

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We stayed here only one night but were very happy with the service. The staff allowed us to check in early which was wonderful as we are from New Mexico and were in town only for me to have a minor surgery. I was able to come straight over from the surgery center and recover all night. Two of the... More

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Wow, thank you for your Wonderful review! I am so pleased that my entire staff went through the necessary lengths to provide a great stay for you. It is always a pleasure when we can make a connection with guests and they can share their testimony of our property . We hope that we will have the great honor of... More

Fort Collins, Colorado
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I have had the pleasure of staying at this hotel 6 times over the last year. Friendly faces always greet you when you arrive. The hotel is clean and well kept. The food is good. Overall when traveling I try to stay at an embassy and this is one of the best.

Was this review helpful? Yes 1
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you so much for the Great Hotel in Lubbock review! We all work hard to provide a great experience for our guests, and it’s nice to hear for the 6th time we hit the mark. We look forward to welcoming you back to the Embassy Suites Lubbock again soon! More

MANSFIELD, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

My experience at this hotel was fantastic. I was greeted at the door with a big Texas welcome and found the staff to be the same throughout my experience during this stay. Everyone greeted you with a smile and were very curteous. They went out of their way to ensure you were comfortable and that your stay was enjoyable.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for taking the time to give us feedback on our property. I am so excited to know about the great service we provided. I will send my compliments to the staff on a job well done. We look forward to welcoming you back to the property on your next visit whether it is for business or leisure! More

San Angelo, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The hotel was clean and aesthetically pleasing. The service was great due to a well trained and caring staff. The only issue, the mattress was uncomfortable and we did not sleep soundly. The breakfast was great and the staff was attentive.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for your Impressive review of our property! I am so pleased to hear that you enjoyed your visit and everything from the suites to the staff members. We look forward to your next stay in Lubbock, TX. More

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Additional Information about Embassy Suites Lubbock

Address: 5215 South Loop 289, Lubbock, TX 79424
Phone Number:
Location: United States > Texas > Lubbock
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Lubbock 3.5*
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Also Known As:
Embassy Suites Lubbock Hotel Lubbock
Lubbock Embassy Suites

56 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#1 Family Hotel in Lubbock #1 Romantic Hotel in Lubbock #4 Business Hotel in Lubbock
Hotel Class
Official Description (provided by the hotel)
Welcome to the Embassy Suites Lubbock hotel, the only all-suite hotel located in Northwest Texas. Truly a landmark of its own, this Lubbock, Texas, hotel boasts an unforgettable lobby featuring a Tuscan-style open-air atrium with lush tropical plants, a striking koi pond, and calming waterfalls, planned with your sensory experience in mind. This premier hotel is nestled among the excitement of the South Plains Mall and minutes from Lubbock's medical centers, Texas Tech University, and the City of Lubbock Convention Center. ... more   less 
Number of rooms
161

Questions & Answers

Questions? Get answers from Embassy Suites Lubbock staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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