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All 56 Lubbock hotels

Embassy Suites Lubbock

3.5 of 5 Hotel   |   5215 South Loop 289, Lubbock, TX 79424
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88%
Ranked #4 of 56 hotels in Lubbock
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
Susan W Albuquerque, United States
  • Overview
  • Reviews (428)
  • Photos (56)
  • Amenities
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  • Room tips (70)
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428 people have reviewed this hotel

Traveler rating
    301
    75
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • Dutch first
  • English first
  • Spanish first
  • Any
English first
Albuquerque, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

Enjoyed our stay at the Lubbock Embassy Suites. All of the employees were friendly and helpful. The breakfast was very good. They even had Krispy Kreme donuts. My daughter said that the biscuits and gravy were very good also. My husband and I enjoyed the afternoon reception. The manager responded to my husband's comment that the drink was a bit... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Wow!! Thank you for writing such a raving review!! We are blessed to have such an amazing staff and they are truly our best asset! Our goal is to make sure that every guest leaves satisfied and I am so happy to hear that we succeeded. We look forward to seeing you again soon! More

San Antonio, Texas
Contributor
20 reviews 20 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

In town with my 17 yr old son and 12 yr old daughter to tour the Tech campus. Nice atrium, kids were given food by the staff to feed the fish. Hot cooked to order free breakfast was unbeatable. Double queen suite gave us plenty of room. Every staff member we met was fantastic, polite and helpful. Rooms were clean,... More

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you so much for such a nice review and recommendation! It is great to hear that your recent stay was a great one. Your satisfaction and feedback are very important to us. On behalf of the entire team, we look forward to seeing you and your son when he picks Texas Tech in the near future. More

Carrollton, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

The accommodations were excellent, the Happy Hour and Breakfast were generous. Lobby/Atrium was great for our gathering. The room price was OK for our group but normal rate seems expensive. The staff was very helpful. The buffet could have been arranged better for flow.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for that Fabulous feedback! Our staff, breakfast, and reception are things that set us apart from the other properties in Lubbock. Thank you again for choosing Embassy Suites. We look forward to your next visit with us! More

Denver
Top Contributor
81 reviews 81 reviews
29 hotel reviews
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed 1 week ago

The only reason I don't give it a 1 is because of the accomodating front desk staff. They were great. The facility is the facility. Obviously a smoking facility for a long time. The rooms reek. I stopped in the doorway of the first room because of the stink---seriously that bad. They say they converted the hotel to non-smoking 9... More

Was this review helpful? Yes 1
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. We hope you will consider staying with us in the future. More

Knoxville, Tennessee
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I have now stayed at this hotel twice on business trips to Lubbock. We had excellent service throughout the stay both times. The hotel has happy hour with free drinks daily and light snacks provided free of charge. The chips/salsa was homemade and was excellent. The free breakfast is cooked to order (omelets, bacon, eggs, sausage, etc) and also features... More

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for such wonderful feedback! Here at the Embassy Suites we strive for great customer service and reading reviews like yours is definitely a compliment for the hotel. We hope to see you again soon here at Embassy Suites! More

Plano, Texas
1 review
5 of 5 stars Reviewed 1 week ago

I can't overstate how coursteous and helpful the complete staff is at the hotel. I was greated as I walked in... the front desk was very polite and prompt... the staff at breakfast.. at the reception...the maid... the security ...the manager... everyone! Great job! I will stay here again.

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Wow, thank you for your great review! I am so pleased that we were able to provide you with excellent customer service and a wonderful stay. We hope to see you at Embassy Suites in Lubbock, TX in the very near future! More

Top Contributor
64 reviews 64 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago

I am a diamond hilton honors member and I stay at a lot of Hilton properties. This hotel is huge. The furnishings are probably 10 years old. Omar is very friendly and made the check in experience very friendly. I had no issues with cleanliness and overall the stay was fine. Updated furnishing would go a LNG way at this... More

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback . We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future. More

College Station, Texas
1 review
2 of 5 stars Reviewed 1 week ago

Thi reservation could not even get an extremely common American name correct. Messed up my address. Could not get dates and arrival times correct. The room was pitiful. They need to clean the rooms. Gum on the carpet is unacceptable. Also they needto fix the coffee maker, it overflows from the sides of the machine and not into the cups.... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. We hope you will consider staying with us in the future. More

Leander, Texas
1 review
5 of 5 stars Reviewed 1 week ago

Great weekend stay at Embassy Suites. Modern atrium hotel. Suite was clean, nicely furnished, and came with upgraded soap, shampoo, etc. Check-in was quick and efficient. Friendly staff! Breakfast had a great selection including made to order omelettes and pancakes. Coffee was especially good - no need to go to Starbucks! We'll be back!

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you so much for the great review! I am pleased to see that you enjoyed your recent stay at our property. Our guests always seem pleased with the atmosphere and breakfast we provide. We look forward to welcoming you back to the property with the same friendliness and helpfulness in the near future! Thank you for choosing Embassy Suites... More

Hobbs, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

upon arrival we were greeted at the door by a smiling face. check in was fast and friendly. easy access to the room. room was great, clean and roomy. we had a gift basket in the room. overall great stay.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for your compliments on our property and our amenities. It is always a pleasure to capture feedback from our guests. Thank you for allowing us to be one of your recommendations. We hope to see you again at the Embassy Suites in Lubbock very soon! More

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Additional Information about Embassy Suites Lubbock

Address: 5215 South Loop 289, Lubbock, TX 79424
Phone Number:
Location: United States > Texas > Lubbock
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Lubbock 3.5*
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Also Known As:
Embassy Suites Lubbock Hotel Lubbock
Lubbock Embassy Suites

56 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#1 Romantic Hotel in Lubbock #2 Family Hotel in Lubbock #4 Business Hotel in Lubbock
Hotel Class
Official Description (provided by the hotel)
Welcome to the Embassy Suites Lubbock hotel, the only all-suite hotel located in Northwest Texas. Truly a landmark of its own, this Lubbock, Texas, hotel boasts an unforgettable lobby featuring a Tuscan-style open-air atrium with lush tropical plants, a striking koi pond, and calming waterfalls, planned with your sensory experience in mind. This premier hotel is nestled among the excitement of the South Plains Mall and minutes from Lubbock's medical centers, Texas Tech University, and the City of Lubbock Convention Center. ... more   less 
Number of rooms
161

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