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All 56 Lubbock hotels

Embassy Suites Lubbock

3.5 of 5 Hotel   |   5215 South Loop 289, Lubbock, TX 79424
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Ranked #4 of 56 Hotels in Lubbock
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Neil G Rowlett, United States
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467 reviews from our community

Traveler rating
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170
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Rowlett, United States
1 review
5 of 5 stars Reviewed yesterday NEW

This property is great and has been well kept. The rooms are quiet and spacious and again beds are comfortable and clean. We were in Lubbock for the family weekend at Texas Tech.Breakfast was yummy and the icing on the cake for what was a wonderful stay. We will be staying at this Hotel for all future travel to Lubbock... More

Review collected in partnership with Embassy Suites Hotels

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1 review
5 of 5 stars Reviewed 1 week ago

Wow very surprising. The entire staff were friendly and willing to assist. The rooms were clean and decorated well. The breakfast was great. The made to order omelets were outstanding. The evening appetizers were good and plentiful. This shows the management is doing a great job. For me I thought the rooms are a little pricy however, I have no... More

Review collected in partnership with Embassy Suites Hotels

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Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for your feedback! I am so pleased that you had the attention you deserve throughout your stay, from arrival to departure. I will be sure to pass your compliments along to my team on a job well done. We hope that next time you travel to Lubbock, we will have the pleasure of welcoming you back as a... More

Amarillo, United States
1 review
5 of 5 stars Reviewed 1 week ago

Thanks for a great stay. I came down from Amarillo to cover a medical clinic and need to have a great (not just good) night sleep and you guys gave it to me! I was able to eat a good dinner and relax in my room. Again thanks

Review collected in partnership with Embassy Suites Hotels

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Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Wow ! We are so glad you had a great stay with us. We would like to say Thank you for that Great review about our property , See you soon on your next trip here from Amarillo. More

Cary, United States
1 review
5 of 5 stars Reviewed 1 week ago

A gem in Lubbock, the Embassy Suites is a surprise once you get inside. The staff was the most attentive I've seen in a long time, and I travel almost every other week for business. Don't miss the manager's reception for a good local brew, and of course, never miss the breakfast!

Review collected in partnership with Embassy Suites Hotels

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Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for such wonderful feedback! Here at the Embassy Suites we strive for great customer service and reading reviews like yours is definitely a compliment for the hotel. We hope to see you again soon here at Embassy Suites! More

Georgetown, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

The hotel is well purposed for our travel and the staff was extremely helpful. Difficult to find if you follow GPS so call ahead for correct exits and direction! The rooms were neat and clean as well as quiet. Breakfast was a really good deal with plenty to eat and quick service.

Review collected in partnership with Embassy Suites Hotels

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Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you giving us a Nice recommendation!! We are always excited to log on and see such kind words. We appreciate you taking time out of your day to share your experience with us. We hope to see you again soon! More

East New Mexico
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed in hotel for one night. Since the bedroom is in the back of the suite this causes the bedroom to be quiet and just right for rest! Your staff are extremely friendly and always have smiles on their faces! Few items would have made the experience better. First, the shower curtain appeared dirty or mildewed around magnets that keep... More

Was this review helpful? Yes 1
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future. More

Terlingua, TX
1 review
5 of 5 stars Reviewed 2 weeks ago

I've stayed at hundreds of hotels across the world, and none can even come close to the service I had while staying at the Embassy Suites in Lubbock, TX. Gene, Omar, and the rest of the team went above and beyond the call of duty to help us and make sure we were comfortable. They didn't treat us like customers... More

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for taking the time to review our property on Trip Advisor! I am pleased to see you enjoyed your stay and everything it has to offer our valued guests.We will definitely let Omar and Gene know about the job well done. We look forward to welcoming you back to Embassy Suites on your next trip to Lubbock, TX. More

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I would recommend this hotel. The staff was excellent and was very responsive to our needs. The breakfast in the morning is a great addition. The rooms are nicely furnished and with having suites with two rooms, it gave my husband and I some privacy from our 10 year old!

Review collected in partnership with Embassy Suites Hotels

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Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

wow.....that is great to hear.....and we thanks you for your nice comments and we appreciate that you had a great vist and some private time as well!!.......thank you More

austin, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I stay in hotels frequently for business and I must say that this hotel has, possibly, the most friendly and helpful staff that I have ever experienced. From the from front desk, to the cleaning staff. All were very cheerful and eager to do anything that might make my stay better. An absolute A+ establishment!

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

we strive everyday to develop our staff on the very experience yo had regarding cuastomer service and greeting our guest we love to hear those comments and we are happy you enjoyed yoyr stay with us!.....Look forward to hopefully seeing you again soon! More

Concord, NH, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Staff was very pleasant and helpful. The indoor gardens and man made brook with fish in it provided a beautiful setting for visiting and having breakfast. The rooms were clean and provided ample space.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

excellent we are very happy that you had a great visit with us and we hope we get the opportunity to be of service to you in the future.... we appreciate your comments..... More

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Additional Information about Embassy Suites Lubbock

Address: 5215 South Loop 289, Lubbock, TX 79424
Phone Number:
Location: United States > Texas > Lubbock
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Lubbock 3.5*
Number of rooms: 156
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Also Known As:
Embassy Suites Lubbock Hotel Lubbock
Lubbock Embassy Suites

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