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Embassy Suites Lubbock

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5215 South Loop 289, Lubbock, TX 79424
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Embassy Suites Lubbock
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Embassy Suites Lubbock
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570 reviews from our community

Traveler rating
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    10
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209
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Snyder, Texas
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

Very nice hotel, with great atmosphere, I would stay here over the Overton any day! Only complaint I had was one of my pillows smelled like an old man that smoked, just pushed it aside, but room was clean, updated, and quiet, beds fairly comfortable, and Breakfast to order, much better than the yucky eggs and bacon that are available... More 

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Fort Worth, Texas
Senior Contributor
36 reviews 36 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Warning...if you want a decent place to stay the weekend of college graduation plan ahead at least 6 months!!! I landed a reservation at this Embassy suites the night before leaving for Texas Tech graduation. I had reservations at another undesireable location because I did not plan far enough ahead Prices are doubled and tripled during college event weekends so... More 

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Dubuque, Iowa
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
82 helpful votes 82 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Had a chance to stay at the Embassy Suites in Lubbock, TX about a month ago .One could not ask for better customer service . The staff is outstanding ! Picked up from the airport on time and even got to check in early . If the staff had any dealings with you at check in from then on you... More 

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Ephrata, Pennsylvania
Contributor
18 reviews 18 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We stayed here twice both coming and going through the area. First night we got in late. The staff was friendly and accommodating however, we ordered room service and were told we couldn't order nachos as they were out of chips. The gentlemen was somewhat rude. We ordered a bottle of merlot and the guy didn't know if they had... More 

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Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Wow, I am disappointed to hear about your less than stellar stay. Unfortunately, since everything is cooked to order (even simple things like chips), when we run out, we run out. The rudeness is definitely unacceptable. We are happy we were able to provide you with great service at check-in, and hope you return so we can show you how... More 

Santa Fe, New Mexico
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

This was an overnight stay on our way home from a college graduation. The hotel is extremely well run. Our room was very clean and the bed was so comfortable. This hotel will be my only recommendation for a hotel in Lubbock from now on.

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Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for your review of our property! We are pleased we could provide you with the excellent service we strive to achieve. We always try to make our guest's stays exceptional and it's good to hear that we are achieving that goal. We look forward to seeing you the next time you are in Lubbock! More 

Murphy, United States
1 review
2 of 5 stars Reviewed 3 days ago NEW

after several attempts to issue us working room/access cards - this issues was NEVER resolved. The card reader on the back door did not read our cards and we had to send one of our family members to run around the front and open the back door. The hotel staff said it was possibly a card reader and it would... More 

Review collected in partnership with Embassy Suites Hotels

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Naperville, Illinois
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at this hotel for the first time and wasn't sure what to expect since its in a smaller town. The day before arrival we received a phone call welcoming us, and to see if we needed anything additional. Upon arrival Omar pleasantly greeted us and was more than happy to help with anything we needed! The following day,... More 

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Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Wow! Thank you for the outstanding review. We definitely aim to please and are so happy to hear we could accommodate you and make you feel comfortable. We love our Manager's Reception, including complimentary drinks and snacks, as well. We will be sure to pat Omar on the back for a job well done! We look forward to seeing you... More 

midland, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

My daughter and infant granddaughter were guests here and our experience could not've been better. Excellent customer service, parking, and attention to our room's cleanliness and comfort. Check-in with a tired mommy and fussy baby waiting in the car took 2 minutes! WOW! The staff had me at" Hello, here's your key!" Highly recommend!

Review collected in partnership with Embassy Suites Hotels

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Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for the great review of our property, the Embassy Suites in Lubbock. We are so glad to hear that you were pleased with your experience at our hotel! We try to make check-in as smooth and quick as possible, so that our guests can immediately go to their suite and relax. We look forward to seeing you the... More 

San Angelo, Texas, United States
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

I stayed here once after getting my reservation online when I came to check out Lubbock to see if I wanted to move here. The price was high but not horrible. Then I went back after I had just moved to Lubbock and needed a one night stay while moving. The woman at the front desk told me the price... More 

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Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our Front desk staff as we are always looking for ways to improve our customer experience. This will definitely be a coaching for our team member.Thank you again for your feedback and we hope you will consider staying... More 

fort worth, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I will always stay at this hotel! Very clean, love the staff, but I wish breakfast lasted until 10am. I loved the fact our king sized suite had a door separating the bedroom from the suite, so our 10 month old could sleep in a seperate room.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for the outstanding review of our property, the Embassy Suites in Lubbock! We wish our cooked to order breakfast lasted all day! We are happy you were pleased with your king suite. The door that separates the living room area from the bedroom area is a great feature that allows for multiple parties to enjoy one room, or... More 

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