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Embassy Suites Lubbock

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5215 South Loop 289, Lubbock, TX 79424
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Embassy Suites Lubbock
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Embassy Suites Lubbock
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566 reviews from our community

Traveler rating
    395
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    28
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    10
See reviews for
207
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ephrata, Pennsylvania
Contributor
17 reviews 17 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed yesterday NEW

We stayed here twice both coming and going through the area. First night we got in late. The staff was friendly and accommodating however, we ordered room service and were told we couldn't order nachos as they were out of chips. The gentlemen was somewhat rude. We ordered a bottle of merlot and the guy didn't know if they had... More 

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Santa Fe, New Mexico
2 reviews
5 of 5 stars Reviewed yesterday NEW

This was an overnight stay on our way home from a college graduation. The hotel is extremely well run. Our room was very clean and the bed was so comfortable. This hotel will be my only recommendation for a hotel in Lubbock from now on.

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Naperville, Illinois
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at this hotel for the first time and wasn't sure what to expect since its in a smaller town. The day before arrival we received a phone call welcoming us, and to see if we needed anything additional. Upon arrival Omar pleasantly greeted us and was more than happy to help with anything we needed! The following day,... More 

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Wow! Thank you for the outstanding review. We definitely aim to please and are so happy to hear we could accommodate you and make you feel comfortable. We love our Manager's Reception, including complimentary drinks and snacks, as well. We will be sure to pat Omar on the back for a job well done! We look forward to seeing you... More 

midland, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

My daughter and infant granddaughter were guests here and our experience could not've been better. Excellent customer service, parking, and attention to our room's cleanliness and comfort. Check-in with a tired mommy and fussy baby waiting in the car took 2 minutes! WOW! The staff had me at" Hello, here's your key!" Highly recommend!

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for the great review of our property, the Embassy Suites in Lubbock. We are so glad to hear that you were pleased with your experience at our hotel! We try to make check-in as smooth and quick as possible, so that our guests can immediately go to their suite and relax. We look forward to seeing you the... More 

San Angelo, Texas, United States
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

I stayed here once after getting my reservation online when I came to check out Lubbock to see if I wanted to move here. The price was high but not horrible. Then I went back after I had just moved to Lubbock and needed a one night stay while moving. The woman at the front desk told me the price... More 

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Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our Front desk staff as we are always looking for ways to improve our customer experience. This will definitely be a coaching for our team member.Thank you again for your feedback and we hope you will consider staying... More 

fort worth, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I will always stay at this hotel! Very clean, love the staff, but I wish breakfast lasted until 10am. I loved the fact our king sized suite had a door separating the bedroom from the suite, so our 10 month old could sleep in a seperate room.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for the outstanding review of our property, the Embassy Suites in Lubbock! We wish our cooked to order breakfast lasted all day! We are happy you were pleased with your king suite. The door that separates the living room area from the bedroom area is a great feature that allows for multiple parties to enjoy one room, or... More 

Mansfield, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We had a great weekend thanks to a great room and very friendly staff. Each morning I was greeted by several staff members as if we had been friends for years. The hotel was clean and well maintained.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for your great review of our property, the Embassy Suites in Lubbock! We are so happy we were able to provide you with the excellent service we take so much pride in. We look forward to seeing you the next time you are in Lubbock! More 

TX
Top Contributor
136 reviews 136 reviews
17 hotel reviews
97 helpful votes 97 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The staff working here make all the difference from registration to breakfast! Very friendly and accommodating. The room was very nice, also clean. Breakfast was included and was more than just continental. I would stay here again!

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

WOW! This is a wonderful review! Here at the Embassy Suites we strive to provide the best hospitality there is. I can see that from your 5 Star review that our staff went above and beyond to make sure you had the best stay possible. We appreciate you taking the time to write this candid review and we can't wait... More 

texas
Reviewer
3 reviews 3 reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hospitality is top notch! Our issue-when we used the sink or flushed the toilet-there was a loud knocking sound that would last up to 30 minutes, as well when the room adjacent to ours used their sink or flushed their toilet. Thus, 2 sleepless nights.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

First, I would like to thank you for your candid comments about our hotel. We appreciate you taking the time to share your experience with us. I do apologize about the sleepless nights that you and your family had. We will do our best to address this issue with the noise so that this does not occur for future hotel... More 

Broken Arrow, Oklahoma
1 review
5 of 5 stars Reviewed 2 weeks ago

We only stayed one night as this was just a stop on the way to our final destination. However, it was by far the best hotel we stayed at the whole time we were gone. Every member of the staff that we had contact with was just amazing. They definitely have customer service as their number one priority. My husband... More 

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Wow! Thank you so much for the Excellent Embassy suites review! We have shared your comments with our entire team and they all appreciated that wonderful comment! Happy Anniversary again, Enjoy the Roses ! We look forward to seeing you again soon. More 

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