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All 56 Lubbock hotels

Embassy Suites Lubbock

3.5 of 5 Hotel   |   5215 South Loop 289, Lubbock, TX 79424
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88%
Ranked #4 of 56 Hotels in Lubbock
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 6 days ago
Staci J Fort Worth, Texas
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453 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Fort Worth, Texas
1 review
5 of 5 stars Reviewed 6 days ago NEW

I don't know if I can put into words how great our stay was with this Embassy Suites. We had a death in the family and could not find a hotel in town due to it being a Texas Tech football weekend. I spoke with James Peel and he went above and beyond to make sure they could get our... More

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Allow me to begin by expressing how much we enjoyed having your family here with us at the Embassy Suites during your trying, difficult time. Our great staff goes above and beyond to provide a unique, memorable experience - including everything from the hot, delicious cooked-to-order breakfast, the managers reception every evening, all the way to the ice cold lemonade... More

flower mound, TX, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

The hotel staff was extremely friendly and helpful and made the stay very enjoyable. The complimentary breakfast and happy hour were much better than expected and the service and quality of food were great. I'm a return customer.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

It brings so much joy to our entire team here at the Embassy Suites in Lubbock to hear that we provided our guests an unforgettable, enjoyable experience - earning another dedicated return customer!! We cant wait to see you again!! More

1 review
4 of 5 stars Reviewed 1 week ago NEW

Good: They squeezed us in (3 rooms) on a football weekend at the last minute. (Because of a funeral. ALL, and I do mean ALL of the personnel greeted you each time they saw you. The rooms all had 2 queen beds, plus a pullout couch in a separate living area. Nice room, two TVs. Full breakfast was nice, with... More

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

We thank you for taking the time to tell us about your experience here at the Embassy Suites Lubbock. Although the reason for your stay unfortunate, it does please us to know that our great staff did there best to birghten each day you were here a little bit more! Please come revisit us soon! More

1 review
1 of 5 stars Reviewed 2 weeks ago

I am very disappointed Trip Advisor and this hotel could not work something out for my family member that had already pd for 2 night stay on the weekend of a Tech football game and we had a family emergency that caused him to come the week before during the week and neither one would budge on letting him have... More

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

We truly appreciate your review and i'm very sorry that you were disappointed that we could not get you a room on a sold -out Football night, Please consider us again on your next trip to Lubbock and hopefully have a better experience. More

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This is my go to hotel for Texas Tech football games. The staff is always very friendly and helpful. The rooms are clean and spacious, and the beds are comfortable. Very good breakfast for a hotel, and free drinks in the evenings. The only negative is the parking lot can get packed, so I have had to park in the... More

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you so much for the Best Hotel in Lubbock review! We all work hard to provide a great experience for our guests, and it’s nice to hear when we have hit the mark. We look forward to welcoming you back to the Embassy Suites Lubbock again soon! More

Amarillo, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

My two great nieces and I felt like we were in a fairy land because of the ambience of the hotel. We checked in as early as we could and left at the last possible moment because we wanted to enjoy all of our time there. This was a luxury for my nieces and one of them said "this is... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for giving us a Fairy Tale review!! We are always excited to log on and see such amazing words. We appreciate you taking time to share your experience with us. We hope to see you again soon! More

1 review
2 of 5 stars Reviewed 3 weeks ago

Issues with shower not draining, checking in and the room key only being programmed for one day vs. for three days, trying to get them to quiet guests down who are drunk and screaming at each other across the hotel, manager who does not care, entire stay a bad experience. Not being treated as Hilton Honors Gold member.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with your stay. We hope you will consider staying with us in the future. More

Rockwall, Texas
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed 3 weeks ago via mobile

Big atrium and free breakfast/evening reception. Big fountains with fish. Nice rooms. You won't regret staying here. Even though it is not next to Texas Tech, you'll be to the game in well under thirty minutes, even with traffic.

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for that Nice comment, Our team of caring associates are dedicated to providing you with the highest levels of service and flawless accommodations. We are thrilled to hear you enjoyed your time at Lubbock Embassy Suites and can not wait for you to come back and visit again. More

Franklin, United States
2 reviews
5 of 5 stars Reviewed 3 weeks ago

This Hotel was an extremely nice place to stay. We really enjoyed the atrium area that has a water fall and fish pond. The room was excellent and the food was great. The overall condition of the Hotel was awesome and the staff was very friendly. We requested extra pillows and within fifteen minuets they were there. I would highly... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for providing us with a Wonderful feedback from your most recent stay with us! More than anything, our guests like yourself are impressed by everything we have to offer. I am so pleased that you were taken care of while staying with us and enjoyed the suite itself as well. We hope to welcome you back to the... More

Dripping Springs, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The greeting staff was friendly and efficient. Hospitality and cleanliness of entrance and inviting plants made this a fantastic stop for one night or many. Airflow sanitizers in front.... excellent. The staff was very personable, managers happy hour..... HAPPY!

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Many thanks for the friendly in Texas review! We love it when our team members make a strong impression and get recognized for their hard work and dedication. Again, thank you for taking the time to give our hotel this great feedback! We look forward to seeing you again soon! More

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Additional Information about Embassy Suites Lubbock

Address: 5215 South Loop 289, Lubbock, TX 79424
Phone Number:
Location: United States > Texas > Lubbock
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Lubbock 3.5*
Number of rooms: 156
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Also Known As:
Embassy Suites Lubbock Hotel Lubbock
Lubbock Embassy Suites

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