We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 56 Lubbock hotels

Embassy Suites Lubbock

3.5 of 5 Hotel   |   5215 South Loop 289, Lubbock, TX 79424
Hotel deals
Hotel website
Hotel amenities
Special Offer
2X Points Package
Save Saved
You added Embassy Suites Lubbock to your Saves list
Embassy Suites Lubbock
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
88%
Ranked #4 of 56 hotels in Lubbock
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
Twhitewh Rockwall, Texas
  • Overview
  • Reviews (447)
  • Photos (54)
  • Similar Hotels
  • Amenities
  • Q&A
  • Room tips (70)
  • Location
  • More
Write a Review

447 people have reviewed this hotel

Traveler rating
    312
    81
    22
    26
    6
See reviews for
158
59
10
164
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • Dutch first
  • English first
  • Spanish first
  • Any
English first
1 review
2 of 5 stars Reviewed yesterday NEW

Issues with shower not draining, checking in and the room key only being programmed for one day vs. for three days, trying to get them to quiet guests down who are drunk and screaming at each other across the hotel, manager who does not care, entire stay a bad experience. Not being treated as Hilton Honors Gold member.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Rockwall, Texas
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed 2 days ago NEW via mobile

Big atrium and free breakfast/evening reception. Big fountains with fish. Nice rooms. You won't regret staying here. Even though it is not next to Texas Tech, you'll be to the game in well under thirty minutes, even with traffic.

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for that Nice comment, Our team of caring associates are dedicated to providing you with the highest levels of service and flawless accommodations. We are thrilled to hear you enjoyed your time at Lubbock Embassy Suites and can not wait for you to come back and visit again. More

Franklin, United States
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

This Hotel was an extremely nice place to stay. We really enjoyed the atrium area that has a water fall and fish pond. The room was excellent and the food was great. The overall condition of the Hotel was awesome and the staff was very friendly. We requested extra pillows and within fifteen minuets they were there. I would highly... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for providing us with a Wonderful feedback from your most recent stay with us! More than anything, our guests like yourself are impressed by everything we have to offer. I am so pleased that you were taken care of while staying with us and enjoyed the suite itself as well. We hope to welcome you back to the... More

Dripping Springs, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

The greeting staff was friendly and efficient. Hospitality and cleanliness of entrance and inviting plants made this a fantastic stop for one night or many. Airflow sanitizers in front.... excellent. The staff was very personable, managers happy hour..... HAPPY!

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Many thanks for the friendly in Texas review! We love it when our team members make a strong impression and get recognized for their hard work and dedication. Again, thank you for taking the time to give our hotel this great feedback! We look forward to seeing you again soon! More

Midlothian, Texas, United States
Contributor
12 reviews 12 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

After traveling all day, we had a comfortable stay. The beds were comfortable, and everything was clean. We did have some small black bugs in the bathroom that had to be disposed of. The location was easy to find. Staff was cordial. Breakfast bar had something for each of us. Biggest complaint was thin walls. The tenant above us was... More

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for your review! I am pleased to hear that we will be among your personal recommendations and that you enjoyed your stay dispite the noise level. We hope to have you as a guest at our hotel again very soon! More

Midland, Texas
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Although this is a bit of an older hotel in need of some updating, the rooms and atriums were all clean and nicely kept. The staff was friendly and helpful, always asking if there was anything we needed. We arrived earlier than the normal check in time, but luckily they had a room ready for us. Our room was very... More

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for your Nice review of the property! We're pleased to hear that you enjoyed our amenities. We look forward to taking care of you the next time you travel to Lubbock, TX. More

Artesia, New Mexico
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

The hotel itself is average, if not a little run down. The breakfast was just OK (but free). The highlights were definitely happy hour (I mean really--free drinks for 2 hours!) & the staff. The staff were very accommodating & pleasant to deal with, especially the night shift! Another big positive of the hotel is that it was close to... More

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for your pleasant feedback on our property! I am so pleased that you enjoyed your stay and love the amenities we provide. We hope to welcome you back to Embassy Suites in Lubbock very soon! More

Irving, United States
1 review
5 of 5 stars Reviewed 1 week ago

The best service and quality staff. I will not stay any place else in Lubbock when visiting my daughter at Tech. I highly recommend this hotel for all of your needs. From the rooms to staff I was not in any way dissapointed

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for giving us feedback on your recent experience with us. I am so pleased you enjoyed your staff and our friendly staff. I believe we have the best. We hope you can come back to Embassy Suites Lubbock and visit very soon! Thank you for allowing us to be your choice among the many in town. More

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

We we're in town for a wedding. We decided to come on a Wednesday instead just for The weekend. Here are the things we like about this hotel: - the hotel is nicely decorated and well maintained. - the hotel room was spacious. we got a two queen bed. It came with an couch that pulls out into a bed.... More

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for such wonderful feedback! Here at the Embassy Suites we strive for great customer service and reading reviews like yours is definitely a compliment for the hotel. We hope to see you again soon here at Embassy Suites! More

Albuquerque, New Mexico
Contributor
17 reviews 17 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Family travel. Older hotel.but greeted with a an ice cold drink at the door and cookies at checkin. Very nice and knowledgable young staff at desk. Rooms large but dark but not complaining, just noting. Bed so very comfortable. Happy hour choice of margaritas and small snacks. Breakfast cooked to order just about anything you might want as well as... More

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for your great review! I am so pleased that our team was able to set a positive tone for the rest of your stay and that you enjoyed every aspect of the amenities that we offer. We look forward to your next stay in Lubbock, TX. More

Owners: What's your side of the story?
If you own or manage Embassy Suites Lubbock, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Embassy Suites Lubbock? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Embassy Suites Lubbock

Address: 5215 South Loop 289, Lubbock, TX 79424
Phone Number:
Location: United States > Texas > Lubbock
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Lubbock 3.5*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Travelocity, Cheap Tickets, Tingo, Hilton Hotels, getaroom.com, Reservation Counter, Priceline, Hotels.com, BookingOdigeoWL and Venere so you can book your Embassy Suites Lubbock reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Lubbock Hotel Lubbock
Lubbock Embassy Suites

54 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (16)
Viewed
Room/suite (5)
Viewed
Dining (1)
Viewed
Hotel & grounds (1)
Viewed
Other (9)

Management photos: Courtesy of the property manager

Viewed
All management photos (39)
Viewed
Room/suite (6)
Viewed
Hotel & grounds (6)
Viewed
Pool/beach area (1)
Viewed
Dining (2)
Viewed
Bathroom (1)
Viewed
Business center/function rooms (5)
Viewed
Other (18)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Lubbock with
any amenities

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#1 Romantic Hotel in Lubbock #2 Family Hotel in Lubbock #4 Business Hotel in Lubbock
Hotel Class
Official Description (provided by the hotel)
Welcome to the Embassy Suites Lubbock hotel, the only all-suite hotel located in Northwest Texas. Truly a landmark of its own, this Lubbock, Texas, hotel boasts an unforgettable lobby featuring a Tuscan-style open-air atrium with lush tropical plants, a striking koi pond, and calming waterfalls, planned with your sensory experience in mind. This premier hotel is nestled among the excitement of the South Plains Mall and minutes from Lubbock's medical centers, Texas Tech University, and the City of Lubbock Convention Center. ... more   less 
Number of rooms
161

Questions & Answers

Questions? Get answers from Embassy Suites Lubbock staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer