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Embassy Suites Lubbock

3.5 of 5 5215 South Loop 289, Lubbock, TX 79424
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Certificate of Excellence 2014
Embassy Suites Lubbock
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Embassy Suites Lubbock
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516 reviews from our community

Traveler rating
    358
    99
    24
    28
    7
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183
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184
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
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Galveston Island, Texas
1 review
5 of 5 stars Reviewed 4 days ago NEW

We stayed in lubbock for some family matters, Hotel is well maintained and very clean ,I work for Hilton in another location and was very impressed with staff and property. Staff greeted you every day and though did not have time to spend much time within the outlets,what i did see was always a smile or someone looking to help... More 

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for taking the time to give us feedback on our property. I am so excited to know about the great service we provided. I will send my compliments to the staff on a job well done. We look forward to welcoming you back to the property on your next visit whether it is for business or leisure! More 

1 review
3 of 5 stars Reviewed 1 week ago NEW

I didn't really like opening our room door into the breakfast area but, the service was excellent. We stayed at this property for our anniversary, the concierge took note and left us a hand written note from everyone at the front desk along with some snacks. It was a very appreciated gesture. We will be back thanks to the staff.

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for your feedback on our property! I am so pleased that you enjoyed the hotel and love the service that the Staff has provided. We hope to become your next Favorite Hotel as we welcome you back to Embassy Suites in Lubbock very soon! More 

Florence, Italy
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

I did a night stop with my family at this Hotel in our way from San Antonio to Red River, NM. , the hotel is very nice, rooms are clean and service is excellent. I also like the hotel's decoration and ambience. Hotel is close to grocery stores, restaurants and all you could need. Great family hotel at a good... More 

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for the very Nice review ! I am so pleased you enjoy the property and the amenities we have to offer! We look forward to your next visit to Embassy Suites in Lubbock. More 

Del Mar, California
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Due to some unexpected car trouble during the bad weather we stayed here and enjoyed every minute! Great Omelets and a free happy hour with appetizers ! Room was perfect size . Com fee beds! Staff was friendly and helpful - location was great!

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Wow! Thank you so much for leaving a review. We are so happy to hear that you had such a wonderful experience here with us. We definitely appreciate the recommendation, and are looking forward to having you stay with us in the not too distant future! More 

Senior Contributor
29 reviews 29 reviews
3 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for New Years Eve and had a good time. The rooms are spacious, they have many amenities and the staff are very courteous. We didn't have any noise problems either for it being a busy night.

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you so much for your review! We are so happy to hear that you enjoyed your stay with us, especially over the holiday season. We definitely look forward to having you stay with us in the near future! More 

Harrisonburg, Virginia
Top Contributor
106 reviews 106 reviews
15 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

what a nice hotel. It has a very nice Southwestern feel and look to it. I would say it is a little outdated with the dark furniture. It does stand up to Hilton quality. The staff is exceptional and very polite in the halls, breakfast or managers reception. The suites themselves are a very good size, although small bathroom. I... More 

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you so much for your kind words! We greatly appreciate you taking the time to leave us a review. We are so glad to hear that you enjoyed your stay with us-- we pride ourselves on a very welcoming and accommodating staff, so we're happy you got to experience that. We look forward to having you stay with us... More 

Amarillo, Texas, United States
Senior Contributor
42 reviews 42 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We recently stayed here for a family Christmas trip and it was perfect for us. We were pleasantly surprised to find complementary snacks and drinks upon our arrival. The lounge area downstairs is a great place to unwind with friends and family. Our family also enjoyed the pool and hot tub. Our room was a 2-room suite and it was... More 

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Wow! Thank you so much for taking the time out of your day to leave us such a kind review-- we greatly appreciate it. We strive to make every guests' stay as welcoming and comfortable as possible, so we are very glad to hear that we achieved that during your stay. We do apologize for the issues with housekeeping, and... More 

Bella Vista, United States
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Checking in was a pleasure, as the staff were friendly and welcoming. The beautiful plants and water treatments are relaxing and make for a lovely entrance to the main part of the hotel. The suite is comfortable and the bed was fine to sleep in.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

We really appreciate you taking the time to leave us such a kind review! We take pride in having a very genuine staff that is always striving to make your stay the best it can be. We hope to have you stay with us again soon! More 

London, United Kingdom
1 review
4 of 5 stars Reviewed 3 weeks ago

Every single member of staff was very professional and genuinely helpful and friendly. Happy hour is definitely cool to mingle in the evening. Room was clean and comfortable. Only downside the internet didn't work but apparently that's a Lubbock thing.

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you so much for taking the time to leave such a kind review. We are so happy to hear that you had such a good experience here with us. We are looking forward to having you stay with us again in the not too far future! More 

San Antonio, Texas
Contributor
14 reviews 14 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

From a facility standpoint, this is a traditional "Good" Embassy Suites. However, their customer service is the best I have seen in this class of hotel. They have obviously received extensive special training on how to treat guests. My hats off to them. They give 5 star resort service. Somehow, they found out it was my birthday. We came back... More 

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for the Amazing review on your recent stay with us! I am pleased to see that the hotel and staff surprise you on your Birthday! We like to give as much as we can to our guests as it is a joy to meet and take care of everyone that stays with us. We look forward to welcoming... More 

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Additional Information about Embassy Suites Lubbock

Address: 5215 South Loop 289, Lubbock, TX 79424
Phone Number:
Location: United States > Texas > Lubbock
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Lubbock 3.5*
Number of rooms: 156
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Also Known As:
Embassy Suites Lubbock Hotel Lubbock
Lubbock Embassy Suites
Hotel Style:
#2 Family Hotel in Lubbock
#2 Romantic Hotel in Lubbock
#4 Business Hotel in Lubbock

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