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Embassy Suites Lubbock

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5215 South Loop 289, Lubbock, TX 79424
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Embassy Suites Lubbock
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Embassy Suites Lubbock
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540 reviews from our community

Traveler rating
    378
    100
    25
    29
    8
See reviews for
195
74
13
189
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
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Dallas, Texas
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The service at this hotel is amazing. I had to extend my stay unexpectedly while family member was in the hospital. They were very understanding. The hotel is clean and food is also good. Any issues are addressed quickly. I would definitely stay here. Brian who works the managers reception always has a smile.

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for that Outstanding review ! We have shared your review with our team and they were excited to hear you had such a great stay with us. We look forward to having you back the next time you are in town! More 

1 review
5 of 5 stars Reviewed 1 week ago NEW

This place has some of the best service staff I've ever encountered on a business trip. I wish I worked here more often. We were greeted at our vehicle and our names were called inside. We were met at the door with our room keys and smiling and exceptionally helpful staff members. My room was spotless and exactly what I... More 

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Wonderful, thank you for your outstanding review of your recent experience with us! I am so pleased that you enjoyed our Wow Check-in process, I will pass on your compliments to the staff. Thank you for choosing our property for your lodging needs, We look forward to welcoming you back to the property on your next visit to Lubbock! More 

Artesia, New Mexico
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

when we got to Embassy Suites the 3rd party specialist had messed up on our reservations and the nice young lady at the check counter helped us and saved the day. Her name is Millie and she was the best. The staff at the Embassy Suites in Lubbock are some of the best I have had the pleasure of dealing... More 

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Many thanks for the glowing review! We’re so glad to hear that we are your hotel of choice. We love it when our team members make a strong impression and get recognized for their hard work and dedication. Again, thank you for taking the time to give our hotel this great feedback! We look forward to seeing you again soon! More 

1 review
2 of 5 stars Reviewed 1 week ago via mobile

Our room had one outside window looking out into 8 roof vents and an AC (room 228) it was noisy. Ordered omelette, checked after 20 minutes, order lost, friendly staff said '20 min' at which point I opted for scrambled from buffet--worst powdered eggs ever. Carpet dirty; smells shabby.

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel, Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with... More 

Auburn, Alabama
Contributor
17 reviews 17 reviews
17 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

First off, I travel just about every week for work so I've seen the good and the ugly. I stayed at this property about a year ago for work and enjoyed my stay. This years stay was slightly less satisfying. Check in was great. Was met outside by a employee who notified the front desk of my arrival. As I... More 

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Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

We truly appreciate your review and we are very sorry that you were disappointed with the cleanliness of your guestroom , Please consider us again on your next trip to Lubbock and hopefully have a better experience. More 

Coppell, United States
1 review
5 of 5 stars Reviewed 1 week ago

Nicest staff I've encountered in years! They were over the top with friendliness. Can't say enough about how pleasant, caring and engaging they were. Would definitely recommend this hotel for business or leisure.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for taking time to share your Great comments! We are delighted to hear that you experienced our Lubbock hospitality. We look forward to welcoming you back to again real soon! More 

Pampa, Texas
Contributor
18 reviews 18 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The people were very nice and helpful, rooms were very very clean and the pool was great. I love the fish, super cute add. the lobby is trendy and the atrium is amazing, i was very impressed. I would not stay anywhere else in Lubbock. I keep wondering if they will ever drop the ball and make me not so... More 

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for all of your kind words! We are delighted to know you enjoyed our coy pond.We have shared your review with our team and they were excited to hear you had such a great stay with us. We look forward to having you back the next time you are in town! More 

San Antonio, Texas, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Our visit of Texas tech university was made even more enjoyable with the interest the front desk took in finding out why we were there and prepared a small welcome package for daughter, welcoming her to Texas Tech university.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for the review on your Texas Tech visit with us. I am so pleased to hear you enjoyed the Welcome gift from us. We love for our guests to feel pampered while at our property. We look forward to your next stay with us! More 

Frisco, Texas
Top Contributor
94 reviews 94 reviews
24 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Rooms and beds were excellent. Beautiful inside. Breakfast was awesome, Good location of rooms are on the first floor between the indoor pool and physical fitness area. Staff was pleasant and very helpful. Location is excellent - on the loop across from the mall.

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for your Awesome feedback on our property! I am so pleased that you enjoyed our Hotel and love the service all of our team members provided. We hope to welcome you back to Embassy Suites in Lubbock very soon! More 

Hunt, Texas
Top Contributor
128 reviews 128 reviews
30 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Just a one night travel stopover. This Holton affiliated chain has slipped in overall quality in the past 10 years. This property felt cramped in the public spaces with narrow halls and tight corners for the luggage carts. The Front Desk Staff we nice but not too organized or professional. Nothing bad, just nothing exceptional. It was the most expensive... More 

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

We are sorry we were not able to provide you with the quality of services you deserve at our Front desk ,We are always looking for ways to improve our customer experience. Your satisfaction is very important to us. Thank you again for your feedback and we hope you will consider staying with us again. More 

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