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All 56 Lubbock hotels

Embassy Suites Lubbock

3.5 of 5 Hotel   |   5215 South Loop 289, Lubbock, TX 79424
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Ranked #3 of 56 Hotels in Lubbock
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
JoanWarwick El Paso, Texas, USA
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484 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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El Paso, Texas, USA
Senior Contributor
38 reviews 38 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My first stay at this hotel. I arrived early but they had my room ready so it wasn't a problem. The sink in my room had a broken drain, it wasn't much of an issue. Maintence showed up and fixed it with a smile and some friendly chatter and that was that. What surprised me most was how unbelievably friendly... More

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you so much for a Wow review. We love to hear positive feedback from our guests every time that they stay here. We are pleased that you enjoyed breakfast and our Staff. We hope to see you return soon to us here at the Embassy Suites! More

Contributor
19 reviews 19 reviews
15 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

With that title one could expect either a good or bad review. Unfortunately, my "typical" experience at Embassy Suites (and I stay at this hotel chain a lot) is usually a very positive one, but not in this case. I will go a little easy on them because I arrived late and left early, so I definitely didn't get the... More

Was this review helpful? Yes 1
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

We truly appreciate your review and i'm very sorry that you were disappointed with your stay with us. This is not typical of my Staff and will definitely address this issue.Please consider us again on your next trip to Lubbock and hopefully have a better experience. More

Austin, United States
1 review
2 of 5 stars Reviewed 1 week ago

The hotel is okay, but the service is poor. The room wasn't serviced on one day, and the staff was surprised when I asked for fresh towels. Upon arrival, they didn't explain where my room was and how to get there, and I had to go back to get more information. The toilet leaked, and nobody did anything about it.... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay.... More

Colorado Springs, Colorado
Contributor
11 reviews 11 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

On a recent business trip to Lubbock, I had occasion to stay at the Embassy Suites. It is a terrific hotel for both business and personal travel. Both the rooms and the common areas were spotless and impeccably maintained, and the staff was incredibly friendly, courteous, and professional. The Manager's Reception in the evening was well-received - busy, but not... More

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you so much for your response and letting us all hear about your outstanding experience with us hear at the Embassy Suites Hotel in Lubbock. We do have a high number of both business travelers and leisure guests, both of whom we strive to provide a one of a kind experience from check in to check out! We hope... More

Colorado Springs, Colorado
Contributor
11 reviews 11 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Embassy Suites Lubbock is a terrific hotel for both business and personal travel. Both the rooms and the common areas were spotless and impeccably maintained, and the staff was incredibly friendly, courteous, and professional. The Manager's Reception in the evening was well-received - busy, but not overly so - and it appeared that a number of attendees are regular... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you again for taking the time to share with us your great experience here with us at the Embassy Suites in Lubbock. We take pride in the opportunity we have to brighten any and every guests day - whether here for business or leisure. Our beautiful property allows for the utmost enjoyment and relaxation! Hopefully you can come back... More

Richmond, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I'm a road warrior and travel every week and stay at every brand, sometimes 2 hotels a week... This was friendliest and BEST hotel staff I've ever meet. Two members Daniel and Raul, introduced them selves my first day and would greet me EVERYDAY!!! They were WONDERFUL. This is better customer service than an Omni or the Ritz Carlton. They... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Wow!! Thank you so much for sharing with us your reactions to the phenomenal customer service we work so hard to provide here at the Embassy Suites in Lubbock! We have only the best, world class individuals employeed here with us - like Raul our wonderful houseman and Daniel our all-star Food and Beverage captain - all whose main goal... More

Plains, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Loved, loved the personal attention and the service of the staff. Staff met me at the door, greeted us, and had our keys in our hand. Check-in was awesome. Reception was also nice. Complimentary drinks and snacks. Nice rooms but they are not the quietest rooms. Heard too much noise from floors above. The floors squeaked and I could hear... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Great service is a stable of the Embassy Suites here in Lubbock - beginning with our friendly staff members who are always dressed with a smile, We do apologizes for the noise and hopefully assign you a more quite area on your next visit with us.Again thank you for choosing us. More

Eunice, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Have stayed in this hotel many times. Don't use all the facilities but never have a problem with room quality or cleanliness. Breakfast is standard fare, ok if in a hurry. Would recommend. Complimentary happy hour is a nice offering if you want it. Good value for price.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for taking the time to give us feed back on your stay with us at our hotel, I notice that you stayed here many other times. We hope to get another opportunity to make things right or better for you. We look forward to seeing you again in the near future More

millsap, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

great palce, wont stay anywhere else. This hotel and staff is the nicest place I ahve ever stayed. the price is higher, but worth it. It has a resort feel, yet very relaxing. I would like to see more parking however.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for such wonderful feedback! Here at the Embassy Suites we strive for great customer service and reading reviews like yours is definitely a compliment for the hotel. We hope to see you again soon here at Embassy Suites! More

Acampo, United States
2 reviews
5 of 5 stars Reviewed 3 weeks ago

The hotel was clean, quiet, and restful. The food was plentiful and good. The staff helpful and professional. The location was right off the 289 loop and convenient to all of Lubbock Texas. The pool was nice and the gym adequate for my needs. Breakfast was especially good with a nice assortment of fruit, cereal, and hot items. I would... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you so much for sharing your comments on your recent stay. We are happy you enjoyed our Hotel! Your satisfaction is very important to us and we appreciate your feedback . Your comments will helped us to improve our guest experience. We look forward to welcoming you back to the Embassy Suites Lubbock! More

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Additional Information about Embassy Suites Lubbock

Address: 5215 South Loop 289, Lubbock, TX 79424
Phone Number:
Location: United States > Texas > Lubbock
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Lubbock 3.5*
Number of rooms: 156
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Also Known As:
Embassy Suites Lubbock Hotel Lubbock
Lubbock Embassy Suites

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