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All 56 Lubbock hotels

Embassy Suites Lubbock

3.5 of 5 Hotel   |   5215 South Loop 289, Lubbock, TX 79424
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88%
Ranked #3 of 56 hotels in Lubbock
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 6 days ago
325rhondab
  • Reviews (414)
  • Photos (51)
  • Amenities
  • Room tips (69)
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414 people have reviewed this hotel

Traveler rating
    293
    73
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143
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • Dutch first
  • English first
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English first
1 review
4 of 5 stars Reviewed 6 days ago NEW

From the first step into the hotel to saying goodbye was a wonderful experience. The staff are very friendly. The Managers reception was relaxing after a tiring day, appetizers were plentiful and breakfast the next morning was delicious! We will be back

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for taking the time to provide a review of your recent experience with us. I am so pleased to see that you enjoyed the amenities that set us apart from other properties! We hope that next time you stay in Lubbock, TX you will think of Embassy Suites! We look forward to your next visit! More

Lemoore, California
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

If you have ever stayed at an Embassy Suite you know how very upscale this hotel is. For those who have not the rooms are large (2 rooms, one front room like a living room and the other a bedroom). The court yard is absolutely beautiful and serene. The food is great and the breakfast are the absolute greatest. The... More

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for your review! I am pleased to hear that we will be among your personal recommendations and that you enjoyed your stay dispite our parking situation. We hope to have you as a guest at our hotel again very soon! More

Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 2 weeks ago

We plan to stay at this hotel anytime we visit Lubbock. It has been consistently wonderful each visit with an amazing breakfast bar along with cooked to order omelets. Steven (the manager, I think) goes above and beyond to accommodate our needs. One time I booked on a travel cite and once we arrived, there was not a room available.... More

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you giving us a high recommendation!! We are always excited to log on and see such kind words.We will definitely let Steven know about the Outstanding job of taking care of you.We appreciate you taking time out of your day to share your experience with us. We hope to see you again soon! More

Dallas, Texas
Contributor
13 reviews 13 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here for a scouting trip before relocating to Lubbock. We were traveling with several family members and 3 kids between 5 and 8. Of course they loved it! The rooms were spacious for the 1000 and 1 things you need while traveling with kids, and we never felt crowded out of our space. The kids slept in the... More

Was this review helpful? Yes 1
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for taking the time to provide us feedback on your recent stay with us. I love that we were able to exceed your expectations as that is always our goal. I am so pleased that Embassy Suites of Lubbock is among your personal recommendations. We hope to see you again in the near future! More

Midland, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

Embassy Suites in Lubbock, TX is a greatly kept secret in Lubbock! The hotel has a fabulous breakfast and rooms with a room in front with a couch and TV separate from the bedroom that's great if you have kids and you don't hear the hallway noise at night! The staff at the hotel is kind and courteous and extremely... More

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for your Gem in Texas review! Derrick was happy to hear he was mentioned in your review and we hope to see you again real soon! More

El Campo, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

We were in Lubbock for a State Bowling tournament... and had the Most enjoyable stay ever!!! Thumbs up to the SUPER GREAT Manager and his wonderful Team !!!! Max Walker is the very best-- along with Omar Shariff, Chris Fink, Larry Garrea, and Celeste D.. We could not ask for any better service than the provided to the "Bowling Girls"... More

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Wow!! Thank you for writing such a raving review!! We are blessed to have such an amazing staff and they are truly our best assets! Our goal is to make sure that every guest leaves satisfied,We appreciate you recognizing Chris,Omar,Max ,Larry and celeste,I will make sure they know about the great service he provided.We look forward to seeing you again... More

Senior Reviewer
8 reviews 8 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We have two small children and therefore have stayed at many Embassy Suites. This is the best Embassy Suites we have ever visited. There is an abundance of staff throughout the hotel greeting you and offering to help as you walk around. We pulled up to check in and were greeted in the circle drive with lemonade and by the... More

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for giving us feedback on your recent experience with us. I am so pleased you enjoyed your stay with us and the amenities our property offers! It is always a pleasure when we can give a 5 star experience to our guests. We hope to welcome you back to the property very soon! Thank you again for choosing... More

Carlsbad, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We were in Lubbock to do some shopping and stay'd at the Embassy Suites. I was very impressed with the great customer service on top of the very clean rooms. The room was very comfortable, home away from home. We received a great nights sleep with no noise at all, and had a custom made breakfast. If we need to... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Wow ! We are so glad you had a great stay with us. We would like to say Thank you for that amazing review about our property and we will definitely let the staff know about the great service they had provided. See you soon on your next trip! More

lubbock, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We used the facility for a board retreat and had a wonderful time. Meeting rooms were the perfect size and all our catered meals were great! We enjoyed the happy hour and the quaility time it allowed us to just socialize. Made to order breakfast is always a plus!! Thanks to the staff for all your helpfulness.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for taking the time to give us feedback on your recent experience at our property. I am so pleased that you enjoyed your stay! It is always a pleasure when we have groups, such as yours, that stay in our suites and use our meeting spaces. We hope we get another opportunity to serve you in the near... More

1 review
2 of 5 stars Reviewed 2 weeks ago

While the front desk was willing to move me, the right room was made available to me as I was about to check out and find another hotel. I was also promised points which I did not recieve to make this ok.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Michael A, Guest Relations Manager at Embassy Suites Lubbock, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. On a good note thank you for being a new Hilton Honors Member and we did award you with 15,000 points which may take a few weeks... More

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Additional Information about Embassy Suites Lubbock

Address: 5215 South Loop 289, Lubbock, TX 79424
Phone Number:
Location: United States > Texas > Lubbock
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Lubbock 3.5*
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Also Known As:
Embassy Suites Lubbock Hotel Lubbock
Lubbock Embassy Suites

51 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#1 Romantic Hotel in Lubbock #2 Family Hotel in Lubbock #4 Business Hotel in Lubbock
Hotel Class
Official Description (provided by the hotel)
Welcome to the Embassy Suites Lubbock hotel, the only all-suite hotel located in Northwest Texas. Truly a landmark of its own, this Lubbock, Texas, hotel boasts an unforgettable lobby featuring a Tuscan-style open-air atrium with lush tropical plants, a striking koi pond, and calming waterfalls, planned with your sensory experience in mind. This premier hotel is nestled among the excitement of the South Plains Mall and minutes from Lubbock's medical centers, Texas Tech University, and the City of Lubbock Convention Center. ... more   less 
Number of rooms
161

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