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All 56 Lubbock hotels

Holiday Inn Express Hotel & Suites Lubbock West

2.5 of 5 Hotel   |   6023 45th St, Lubbock, TX 79407
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91%
Ranked #3 of 56 hotels in Lubbock
Certificate of Excellence 2014
A recent review
3 of 5 stars Reviewed December 1, 2010
kenjim72 Grand Rapids, Michigan
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258 people have reviewed this hotel

Traveler rating
    187
    50
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    4
    8
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104
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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There are newer reviews for Holiday Inn Express Hotel & Suites Lubbock West
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Grand Rapids, Michigan
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 1, 2010

Rooms and beds are roomy and comfortable. Getting help from front desk takes some time -- they are never behind counter, but instead in an adjacent office with door closed. No bell to ring to get anyone's attention. Hot items in breakfast were cold, and not too fresh, along with coffee in afternoon. Most frustrating part of stay was that... More

Was this review helpful? Yes 1
Westminster, Colorado
Top Contributor
174 reviews 174 reviews
151 hotel reviews
242 helpful votes 242 helpful votes
4 of 5 stars Reviewed October 22, 2010

I will first say that I am a frequent business traveler to Lubbock and have stayed in at least half a dozen other hotels in the city (Homewood Suites, Hampton Inn, the other Holiday Inn Express, Holiday Inn, etc) and none have really done enough to make me want to come back. Given my usual excitement at a brand new... More

Was this review helpful? Yes 1
Los Angeles, California
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 12, 2010

This hotel offers immediate access to Texas Tech University and is minutes away from the airport. It's clean, quiet and the parking is free. Front desk is personable and helpful. Restaurant is affordable.

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San Angelo, Texas
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 4, 2010

Brand NEW PROPERTY and the service was horrrrrrible and the pool was out of ORDER. We were told to use the neighbors pool at the BEST WESTERN. Why??? Heck we should of just stayed next door since they had a working pool and hot tub AND IT LOOKED NICER THAN THE HOLIDAY INN. ENOUGH SAID!

Was this review helpful? Yes 2
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 20, 2010 via mobile

The hotel is new nice and modern aside from these things the rest is horrible, no managment is on the property after six pm ( good luck if you have a complaint) you will make a reservation, they will lose it and pretend it's YOU who is at fault... Nice. When I called the front desk, the bimbo who answered... More

Was this review helpful? Yes 1
Amanda F, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Having compitent staff is a big part of running a hotel, it sounds as though you ran into a frustrating situation. I would like to invite you back to stay with us, I am the new General Manager and can assure you my hotel is up to exceeding expectations. Please feel free to contact me and I would be happy... More

Hobbs, New Mexico
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 17, 2010

My family and made reservations here through Expedia because of the discounted price and because it had a pool for my young children. We checked in during the evening and didn't recieve horrible check in service, but didn't feel welcomed either. The next day we go down to the pool and it's out of service (the main reason we came!)... More

Was this review helpful? Yes 1
Amanda F, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Happy Holidays, I am the new General Manager and wanted to invite you to come back and stay with us. I have done many changes to staff and service, in hopes to remedy experiences such as yours.We hope to to see you soon. More

Elkins, West Virginia
Top Contributor
76 reviews 76 reviews
61 hotel reviews
84 helpful votes 84 helpful votes
3 of 5 stars Reviewed March 29, 2010

This is a fine hotel, nearly new and comfortable, but I wouldn't recommend it. It's hard to find and hard to get to because it sits off the ramp at the intersection of two control access highways. You'll need GPS or printed directions, and it still isn't easy since line-of-sight is hard to establish. Nothing is nearby, so dinner is... More

Was this review helpful? Yes 1
Jacksonville, Florida
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 7, 2010

I stayed at this hotel one of the first days they opened. This is a very nice hotel. Everything in the hotel is new and comfortable. The hotel staff was very nice and helpful. They know the area and know good places to eat. I would recommend this hotel to anyone who was in lubbock.

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Additional Information about Holiday Inn Express Hotel & Suites Lubbock West

Address: 6023 45th St, Lubbock, TX 79407
Phone Number:
Location: United States > Texas > Lubbock
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Lubbock West 2.5*
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Also Known As:
Holiday Inn Express Hotel And Suites Lubbock West

49 photos of this hotel

Management photos: Courtesy of the property manager

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Pool/beach area (1)
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Room/suite (15)
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Hotel & grounds (7)
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Dining (3)
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Other (24)

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style
#3 Business Hotel in Lubbock #3 Family Hotel in Lubbock #4 Romantic Hotel in Lubbock
Hotel Class
Official Description (provided by the hotel)
Wide-open skies and rugged landscape characterize this region, known as the South Plains. Growing larger each year, this bustling city still retains its West Texas charm, and when you stay at our hotel's facility in Lubbock, we'll make sure you get a big dose of Southern hospitality. Because we're right off Highway 82, we're just minutes from Covenant Medical Center, Texas Tech University and the businesses of downtown Lubbock. The hotel's staff is also happy to assist if you need to host a seminar or gathering in one of the event rooms. To prepare for the meeting, feel free to use the Business Center and the complimentary wireless HSIA. While you compare hotels in Lubbock, keep in mind that we're just moments from South Plains Mall and short walk from Canyon West Shopping Center. For more information on the city's history visit the National Ranching Heritage Center or the Buddy Holly Center. Our accommodations are also close to Main Event, Joyland Amusement Park, the Depot District and the American Wind Power Center. The Holiday Inn Express® Lubbock West hotel has premium amenities at a price you can afford. Sample all your breakfast favorites at the free, hot Express Start Breakfast Bar before exploring Lubbock, or hit the hotel's Fitness Center for an invigorating workout. Visit us on your next trip and enjoy unique features like our aquarium that houses a catfish named Paws. ... more   less 
Number of rooms
82

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