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Holiday Inn Express Hotel & Suites Lubbock West

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6023 45th St, Lubbock, TX 79407
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1 room 1 guest
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Holiday Inn Express Hotel & Suites Lubbock West
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380 Reviews from our TripAdvisor Community

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Traveler rating
    264
    82
    18
    5
    11
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157
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
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There are newer reviews for Holiday Inn Express Hotel & Suites Lubbock West
See the most recent reviews
Lubbock, Texas
1 review
5 of 5 stars Reviewed October 1, 2012

I recently stayed at this location with numerous family members. We had excellent service all the way around. During the continental breakfast we were treated with extra special care. Diane went above and beyond the call of duty to make sure that my family was taken care of. Thank you Diane for your excellent service.

Was this review helpful? Yes
Amanda F, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you for your kind words. We were happy to accomidate you on your trip to Lubbock. I have shared your comments with the staff and Diane as well. Thank you for choosing us More 

Amarillo, Texas, United States
Level Contributor
4 reviews
5 of 5 stars Reviewed September 21, 2012

This was my second stay at the Holiday Inn Express & Suites Lubbock West. They have excellent customer service, the rooms were very clean and the location is right off the highway. It will be my Lubbock hotel of choice!

Was this review helpful? Yes
Amanda F, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

We appriciate your continued business. It can be difficult to find a hotel that is comfortable especially since no hotel is home. Thank you for your comments. We will see you again soon More 

Rockwall, Texas
1 review
5 of 5 stars Reviewed September 17, 2012

Holiday Inn Express Hotel & Suites Lubbock West had excellent Customer service. Holiday Inn Express Hotel & Suites Lubbock West room was immaculate and had a wide variety of amenities. Holiday Inn Express Hotel & Suites Lubbock West location was right off the highway,

Was this review helpful? Yes
Amanda F, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you for your kind words, we are happy to hear you enjpyed your stay with us. Our goal is to provide excellent service and a comfortable stay, I am glad we could do this for you and your family. Thank you again for choosing us, we hope we may accomidate you again soon More 

Houston
Level Contributor
3 reviews
5 of 5 stars Reviewed September 17, 2012

We've stayed at this hotel twice, and it is our first choice when in Lubbock. Front desk is very friendly, rooms were clean, and location is close to restaurants and some retail. Short, easy drive to Tech with very few lights. We checked out really early, before breakfast, so we talked to the breakfast staff on morning 1, and they... More 

Was this review helpful? Yes
Amanda F, Front Office Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

I am happy to hear you enjoy our cinnamon rolls, they are addictive. Thank you for your kind comments our team was happy to hear from you. See you again soon More 

Dallas
Level Contributor
135 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 268 helpful votes
5 of 5 stars Reviewed September 16, 2012

Hot water, paper, coffee, clean everywhere (not just the room), friendly and helpful staff, bed that is fresh and comfortable - check on all accounts, but those things only earn them 4 dots in my book. They get the extra dot for flat screens, new or newly renovated, hot free breakfast, in room microwave and fridge and many obvious signs... More 

Was this review helpful? Yes 2
Amanda F, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you for taking time to review our hotel and staff. We appreciate your feedback and comments. When I tried to find the hotel for the first time I certainly got lost, I would suggest the same ideas you presented. One of the best things about Holiday Inn Express, IHG has spent a lot of time and effort making sure... More 

Flower Mound, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 15, 2012

It was a breath of fresh air to find a hotel that doesnt talk about customer service but LIVES it. From the front desk to the housekeeping staff, all smiled, said good morning or hello and did an exemplary job of making one feel comfortable. One individual really stood out. Diane in the breakfast area was far and away someone... More 

Was this review helpful? Yes 1
Amanda F, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Ensuring our guests feel welcome and have an exceptional stay is everyone's top priority, I am very happy to hear you enkjoyed your stay as much as we strive for. I am blessed with wonderful people supporting our idea of hospitality, Diane included. She is a wonderful person as you mentioned. She and the rest of the Team have heard... More 

Fort Worth, Texas
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed September 14, 2012

This is my hotel of choice when I travel to Lubbock to see my son. The staff is always friendly and eager to assist, the rooms are clean and comfortable. The location is good because it is near shopping and some restaurants. A quick jump on the freeway gets me to Tech in 5 minutes, but it is far enough... More 

Was this review helpful? Yes 1
Amanda F, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

We appriciate you sharing your trips with us to see your son. Thank you for taking time to review our hotel. Be sure to be watching for new restaurants in our area, we are excited to have fresh options. See you again soon More 

Texas
2 reviews
5 of 5 stars Reviewed September 11, 2012

We had great service, found the hotel to be very clean, and up to date. All the staff were very friendly and helpful. We have already booked our next stay! We would highly recommend this Holiday Inn Express.

Was this review helpful? Yes
Amanda F, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

We look forward to your return. Thank you for choosing to stay with us, our team very much appreciates your return business. See you soon More 

San Francisco, California
1 review
5 of 5 stars Reviewed September 11, 2012

Stayed for a night for business and it was an excellent choice. The team was extremely friendly and the hotel was very clean. They offered breakfast and also supplied toiletries if you had forgotten something. I would definitely stay here again.

Was this review helpful? Yes
Amanda F, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you for choosing to stay with us on your business trip, we are glad we could get you some extra supplies while you were with us. See you again soon More 

Killeen, Texas
Level Contributor
55 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed September 10, 2012

Wow....what a tight ship being ran here! We were heading south on the highway and went way out of our way for this hotel based on previous Trip Advisor feedback. We were not disappointed and didn't think anything about going slightly off track after staying here : ) First of all the guy who checked us in was simply one... More 

Was this review helpful? Yes
Amanda F, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you very much for such a thourough review. Phillip and the rest of the team will be delighted to read your kind words. We just loved the idea of the pancake machine as well. I have been watching for more and more restaurants in our area to be built; in hopes it will make us easier to get to.... More 

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