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Holiday Inn Express Hotel & Suites Lubbock West

2.5 of 5
6023 45th St, Lubbock, TX 79407
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Holiday Inn Express Hotel & Suites Lubbock West
Ranked #1 of 53 hotels in Lubbock
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175 reviews from our community

    Trip type
Traveler rating
    134
    27
    4
    3
    7
Date Rating
Lubbock, Texas
1 review
5 of 5 stars Reviewed May 22, 2013 NEW

The hotel was very nice, and clean. The staff was over the top friendly and courteous to our needs. Breakfast was very good and fresh. This would be a hotel to stay when visiting Lubbock. Rooms were very neat and CLEAN. Two thumbs up!!!

Was this review helpful? Yes
Brighton, Tennessee
1 review
5 of 5 stars Reviewed May 21, 2013 NEW

Beautiful property, gorgeous rooms, and the FRIENDLIEST hotel staff I have ever encountered (and as a Navy veteran, I've stayed in a LOT of hotels). Alecia made me feel VERY welcome, and was able to provide a very reasonably priced room. The lady running the breakfast service and the morning desk host were also wonderfully friendly and welcoming. The accommodations... More

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Austin
Senior Contributor
31 reviews 31 reviews
24 hotel reviews
Reviews in 22 cities Reviews in 22 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 5, 2013

Wow! I noticed that this hotel was rated #1 for hotels in Lubbock ... I can see why. Upon check-in I was greeting in the best way by Alicia who was so sweet that I might get a cavity. She found me a quiet room at a great 'senior' rate and even offed a list of dinner delivery services as... More

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Midland, Texas
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 28, 2013

We had a really nice time at the hotel. The staff is really nice and helpful in every way possible. The rooms are nice and clean and very spacious and the breakfast was really good. Thanks for a great weekend!!!!!!

Was this review helpful? Yes 1
Amanda F, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review
April 29, 2013

Thank you very much for choosing to stay with us. The entire Team is very happy to hear you enjoyed your visit; we all enjoy the hospitality we may provide. We hope to see you again soon, have a wonderful Spring. Amanda Fielding General Manager More

Del Rio, Texas
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed April 21, 2013

We stayed here for 2 nights and paid using our rewards points. The room was clean and had a small kitchenette area with extra sink, microwave and refrigerator. The shower had plenty of pressure, and our room was quiet. My only gripe was that the AC was noisy, as was the exhaust fan in the bathroom (think small plane taking... More

Was this review helpful? Yes 1
See 2 more reviews by katmcw85 for Lubbock
Amanda F, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review
April 29, 2013

Thank you very much for your detailed review. It is so very important for us to know both positive and constructive feedback. I would like to know which room you were in so I may attend to the air conditioner and the fan in the bathroom; it does not sound normal. My email is amanda.fielding@hiexpresslubbock.com or you may contact me... More

Erfurt, Germany
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 18, 2013

I have stayed for one night at this property and used my Priority club points to pay the room. I think I got the worst room the hotel has. I could hear the elevator all the night. I could not sleep very well. Furthermore the hotel changed my reservation from 2 Queen to one King and I had to ask... More

Was this review helpful? Yes 1
Amanda F, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review
April 20, 2013

I would personally like to thank you for using your points with us; it is such an embarrassment to myself and the team to hear of your experience with us. Being a member with our brand is a very big deal to us. I would like to look into this further so we may coach on this experience, our service... More

Denton, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 13, 2013

From check in to check out, every single person went above and beyond to make me feel comfortable; every time I went to the lobby for a newspaper or just to ask a question about the area, the staff was SO friendly and just made me feel like a family member. I've not stayed in many hotels where the entire... More

Was this review helpful? Yes 1
Amanda F, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review
April 15, 2013

Thank you so much Marilyn for your kind words. The entire team is very hospitality oriented I am happy to hear you all had such a wonderful time. Holiday Inn Express and all IHG properties are very training oriented; it is so empowering when you love what you do and the brand you work for. Everyone here just loves to... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 18, 2013

What a great experience! We stayed here while we played in a volleyball tournament and from my first conversation with Amanda on booking our block of rooms until we checked out, we were treated as true guests. Amazing service, clean rooms, great breakfast for our team! The attendant at the breakfast area was incredibly kind and helpful and wished our... More

Was this review helpful? Yes 1
Amanda F, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review
March 20, 2013

We appreciate you choosing us for your team! I am in hopes they had a great time in the tournament. It was truly a pleasure to block your rooms; we will see you next time. Have a wonderful summer! See you soon, Amanda Fielding General Manager More

Alpine, Texas
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed March 18, 2013

This hotel is a great place to stay, It's nice and quiet, and the staff is like family! Alicia, the night manager was a huge help and made us feel at home. We will always choose this hotel when we visit Lubbock.

Was this review helpful? Yes 1
Amanda F, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review
March 20, 2013

Thank you very much for taking time to tell us about your experience; Alecia is wonderful. We appreciate your choosing us; I am glad to hear you enjoy staying with us. Have wonderful travels! See you soon! Amanda Fielding General Manager More

Arlington, TX
Top Contributor
149 reviews 149 reviews
19 hotel reviews
Reviews in 52 cities Reviews in 52 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed March 18, 2013

This location has everything I expect when I stay at a Holiday Inn Express. The place is clean, breakfast lady is friendly, and I like the fact that they have an indoor pool! We had a great one-night during our sprink break road trip!

Was this review helpful? Yes 1
See 3 more reviews by jami_in_tx for Lubbock
Amanda F, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review
March 20, 2013

I am so happy to hear your spring break was enjoyable; it is so much fun to get to spend time with the family. Thank you for taking the time to let us know your experience. We hope we can see you again soon, Amanda Fielding General Manager More

 
 
 
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Additional Information about Holiday Inn Express Hotel & Suites Lubbock West

Also Known As:
Holiday Inn Express Hotel And Suites Lubbock West
Address: 6023 45th St, Lubbock, TX 79407
Phone Number:
Region: United States > Texas > Lubbock
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kids Activities Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotels in Lubbock
#4 Business Hotels in Lubbock
Price Range: $$
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Wide-open skies and rugged landscape characterize this region, known as the South Plains. Growing larger each year, this bustling city still retains its West Texas charm, and when you stay at our hotel's facility in Lubbock, we'll make sure you get a big dose of Southern hospitality. Because we're right off Highway 82, we're just minutes from Covenant Medical Center, Texas Tech University and the businesses of downtown Lubbock. The hotel's staff is also happy to assist if you need to host a seminar or gathering in one of the event rooms. To prepare for the meeting, feel free to use the Business Center and the complimentary wireless HSIA. While you compare hotels in Lubbock, keep in mind that we're just moments from South Plains Mall and short walk from Canyon West Shopping Center. For more information on the city's history visit the National Ranching Heritage Center or the Buddy Holly Center. Our accommodations are also close to Main Event, Joyland Amusement Park, the Depot District and the American Wind Power Center. The Holiday Inn Express® Lubbock West hotel has premium amenities at a price you can afford. Sample all your breakfast favorites at the free, hot Express Start Breakfast Bar before exploring Lubbock, or hit the hotel's Fitness Center for an invigorating workout. Visit us on your next trip and enjoy unique features like our aquarium that houses a catfish named Paws. ... more   less 
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