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All 56 Lubbock hotels

Holiday Inn Express Hotel & Suites Lubbock West

2.5 of 5 Hotel   |   6023 45th St, Lubbock, TX 79407
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Ranked #3 of 56 Hotels in Lubbock
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Linda L
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277 reviews from our community

Traveler rating
    197
    55
    12
    4
    9
See reviews for
112
43
14
81
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
5 of 5 stars Reviewed 2 days ago NEW

We traveled to Lubbock for a medical appointment and were tired and stressed upon arrival. The manager is to be complimented on the professionalism and courtesy of her front desk staff -- actually, all staff at the hotel -- the condition of the lobby, our room, the breakfast. It was clean, comfortable, and relaxing. What a delightful experience! NO complaints... More

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Las Cruces
Top Contributor
110 reviews 110 reviews
14 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 1 week ago

We came in for the Texas Tech football game and we enjoyed our stay. The room was very clean and they did have a complimentary breakfast each morning. It was in a convenient location to the 289 loop so getting around was easy.

Was this review helpful? Yes
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you for choosing our hotel for your quick trip to Lubbock. We hope to see you again soon. Go Tech! Amanda Fielding Management Team More

Senior Contributor
47 reviews 47 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We got a king suite. The room was attractive and the bed was firm, but quite comfortable. I liked the Bath and Body Works toiletries! The lobby area was decorated for Halloween, which didn't do much more me, but was OK. Unfortunately, the lobby and the area around the elevators looked like it needed a good cleaning. The hotel is... More

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Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you for choosing to stay with us. We are happy to hear you enjoyed your room and our Bath and Body Works amenities. Our Lobby area does see a lot of traffic, thank you for your feedback on the appearance; your view is the most important and it really does help us to make us the best we can... More

Mesa, Arizona
Senior Contributor
24 reviews 24 reviews
23 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I was in Lubbock visiting Texas Tech on business. As some reviews have noted, it can be a bit difficult to find the hotel since it's tucked away off the freeway. Otherwise, everything was great with the stay from the service, cleanliness, and amenities. The bed was very comfortable after a long day of work. Getting to the city center... More

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Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you for choosing to stay with us on your trip to Lubbock. We are a little tucked away but it is nice for noise for sure. We are glad you enjoyed your stay with us, hopefully you can come back this way soon. Have a great upcoming Holiday Season, Amanda Fielding Management Team More

Rockwall, Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Delicious and wonderful breakfast! Very nice room! When the fridge in our room didn't work they upgraded us to a suite which was also really nice. We'll definitely stay here again! Great location to get anywhere in Lubbock. Nice staff too. We were very pleased

Was this review helpful? Yes
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

We were so happy we could upgrade you for the inconvenience, it is certainly not easy to use something that is not in working order. Thank you so very much for taking the time to share your stay with the team; everyone would also like to tell you your profile picture is just beautiful. Have a fantastic fall we will... More

Dronfield, United Kingdom
Top Contributor
81 reviews 81 reviews
50 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Had a two day stopover so we could visit the Buddy Holly centre and this hotel was ideally located for this. The hotel itself was very good with the front desk team exceptional, Jason at front desk advising us on restaurants, shopping and how to get to the Buddy Holly Centre. Breakfast was good. Rooms were well kept, clean and... More

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Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you very much Robert H for your review, we are in a great location for most everything. Jason is very wonderful to have and is delighted to hear you were able to navigate well. We hope you will have the opportunity to come back through Lubbock. Have safe travels, Amanda Fielding Management Team More

Fort Worth
1 review
5 of 5 stars Reviewed September 19, 2014

A weekly traveler I appreciate a clean, comfortable place to stay. I've stayed at this location a few times and always find a helpful staff. As a frequent traveler I have my favorites and this ranks among those.

Was this review helpful? Yes
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

We are thrilled to be your favorite in Lubbock, it is a pleasure to have you as our guest. The entire team is always happy to see you. Have safe travels and we will see you soon, Amanda Fielding Management Team More

Dallas, TX
Top Contributor
244 reviews 244 reviews
74 hotel reviews
226 helpful votes 226 helpful votes
4 of 5 stars Reviewed September 18, 2014

My three top ratings for a hotel include cleanliness, quiet, and comfort. This hotel met them all. Reasonably priced, quiet top floor room, large clean bedroom and bath, very comfortable bed, and a good variety at breakfast with plenty of tables in the room. The front desk staff were always helpful and friendly. There is a mall and fast-food places... More

Was this review helpful? Yes
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you very much for the review. We share some of the top expectations as well; we are very happy we were able to deliver a wonderful stay for you on your visit to Lubbock. Thank you for your business we would not be here if it were not for members like yourself. Amanda Fielding Management Team More

Katy, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 14, 2014

The rooms were nice, spacious, we'll maintained, and clean. The staff was very helpful and cheerful. The service was prompt and responsive. The breakfast area was clean and well maintained. The breakfast food was good.

Was this review helpful? Yes 1
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you very much for choosing to stay with us Kennedy; we appreciate your loyalty to the brand and are glad you enjoyed our Texas hospitality. It is our pleasure to provide a quality stay for you and your family. Have safe travels and we will see you soon, Amanda Fielding Management Team More

Columbus, Ohio
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 8, 2014

First you won't find nicer people. The staff tries so hard to please. They want to be the Hilton. They really do. Huge suite but average furniture. Pretty bed but hard as a rock. Horrible breakfast (I knew thus going in but inedible eggs and famous cinnamon rolls that taste like chemicals). Cheap trash cans, weird pool but clean, marks... More

Was this review helpful? Yes
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

We are always very grateful for feedback such as yours it really is the only way to improve for our guests. Thank you first of all for the compliment on the team; they love what they do. I am in hopes we were able to apologize and address your concerns while you were staying with us, we want to make... More

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Additional Information about Holiday Inn Express Hotel & Suites Lubbock West

Address: 6023 45th St, Lubbock, TX 79407
Phone Number:
Location: United States > Texas > Lubbock
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Lubbock West 2.5*
Number of rooms: 82
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Also Known As:
Holiday Inn Express Hotel And Suites Lubbock West

49 photos of this hotel

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