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Holiday Inn Express Hotel & Suites Lubbock West

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6023 45th St, Lubbock, TX 79407
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Holiday Inn Express Hotel & Suites Lubbock West
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Holiday Inn Express Hotel & Suites Lubbock West
Holiday Inn Express Hotel & Suites Lubbock West
Holiday Inn Express Hotel & Suites Lubbock West
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337 Reviews from our TripAdvisor Community

Traveler rating
    237
    69
    15
    5
    11
See reviews for
135
46
18
103
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
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  • All months
    (337)
  • Mar-May only
    (91)
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    (94)
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    (77)
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Argyle, Texas
1 review
5 of 5 stars Reviewed 4 days ago NEW

This hotel has very helpful staff and great beds and linens. Breakfast was good and the overall stay was good...will stay her again in a heart beat.... great location did not hurt either. We had a good time her and a very pleasant stay over all.. needed more cookies though...

Was this review helpful? Yes
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

DJan2014, Thank you so much for choosing us. We agree we can not keep enough cookies; but we will surely save some if you let us know which ones you like the most. We hope you will come for a visit soon. Have a great Summer, Amanda Melkis Management Team More 

Dallas, Texas
1 review
5 of 5 stars Reviewed 5 days ago NEW

The Days we spent at this property was comfortable and relaxing, and the friendly and helpful staff made me feel at home. My housekeeper, the manager , the operation manager everyone i talked too at this Location is amazing. they all smile and tell you what they can do to help you. I always stay at HIE but this location... More 

Was this review helpful? Yes
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you so much for your review. It was an absolute joy meeting you and are looking forward to your return. We are so happy you chose to stay with us. Safe travels and Happy Summer, Amanda Melkis Management Team More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

When we had to take my wife to Lubbock for medical treatments I called around and this hotel really worked with us answered all my questions and acted like they really wanted our business. When we got there the hotel staff was exceptional in all departments and they really made our stay as nice as possible under the circumstances. The... More 

Was this review helpful? Yes
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you so much for choosing us on your visit to Lubbock. It is such a great city for medical visits and we are happy to hear we are your stop when in town. Luckily we are in the process of upgrading our internet service and are excited to see the difference. We will see you soon, Amanda Melkis Management... More 

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

The week I spent at this property was comfortable and relaxing, and the friendly and helpful staff made me feel at home. My housekeeper, Mikala, went out of her way to reprogram my key when I locked myself out of my room, and the manager delivered a bag of drinks and snacks to compensate for the inconvenience of losing my... More 

Was this review helpful? Yes
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you so much Alison for sharing your experience with everyone. It was an absolute pleasure meeting you and hearing of your family members amazing story. We wish we could have met under better circumstances and hope all is well. Please be sure to come back and see us, Amanda Melkis Management Team More 

Graford, Texas
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here for the 2015 Chamber of Commerce Business Expo. Hotel and room were clean. The bed was not very comfortable at all, but the pillow selection was nice. I didn't get to have the complimentary breakfast so I cant comment on that. Overall it was a good stay (minus the bed).

Was this review helpful? Yes
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you for taking the time to share your stay with us. We are so sorry to hear the bed was not comfortable. One of the most valuable amenities we offer is a good nights rest. We want to be sure we make this right for you and also know the room you stayed in to assure the mattress is... More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago

From start to finish....was awesome! Friendliest staff in a long time. Jim at the front desk was so helpful. Clean rooms, comfortable beds, quiet, and hot delicious breakfast! Thanks for making this unplanned trip an ease to see a family member in the hospital.

Was this review helpful? Yes
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

We are happy to hear we were able to provide you comfort and rest during your unexpected trip to Lubbock. We hope all is going well. Jim certainly has a wonderful ability to assist anyone with their stay and he is thrilled you took the time to mention him.. Thank you for choosing us and please do not hesitate to... More 

Katy, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

These guys have an amazing team and understand the importance of our stay and the complexities and stress of a family reunion. Accommodations were outstanding, staff was flexible with arrival and check out times, and even helped us get set up in a suite for the reception! Not to mention great rooms , working thermostats, pillow options !: great breakfasts!

Was this review helpful? Yes
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you so much David S for choosing to have your reunion with us. It was a pleasure to meet all of you and make things even just a little easier. Everyone was just delightful. You are absolutely correct it is stressful to plan an event as important as yours. We hope we can have you all back for your... More 

2 reviews
4 of 5 stars Reviewed 2 weeks ago

I travel weekly so nothing beats a clean hotel, good work out facility, great breakfast, and some of the most nicest, helpful employees I've encountered yet! It's hard to find all those great qualities at one hotel so needless to say this one far exceeds most! I stayed here for 2 weeks and between Jim and Kristen, this has been... More 

Was this review helpful? Yes
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Both Kristen and Jim are such sweet individuals. They were so happy to see they made your stay with us exceptional. Thank you for choosing us while in town. It is our pleasure to ensure you have all the comforts of home while away especially for 2 weeks. We hope we may see you again soon and safe travels, Amanda... More 

Tyler, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

We had a wonderful stay. The room was comfortable with a refrigerator and microwave along with a TV. No problem with the WiFi. The breakfast was very good. The thermostat was easy to see at night since the reading was lit up digitally so it was easy to see.

Was this review helpful? Yes
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you very much for choosing to stay with us. It is wonderful to hear you enjoyed your stay with us. It is amazing what the basics done right will help make a stay wonderful. Have a great Summer, Amanda Melkis Management Team More 

Arlington, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

My husband and I always stay at this hotel when we come down to visit our daughter at Texas Tech. The rooms are always clean and the staff is so friendly! The cookies are a nice treat when we check in. Breakfast is always good. If we can't get this hotel we will find another one nearby.

Was this review helpful? Yes
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you so much for your continued business and your kind words. We certainly agree with you about the cookies. They are almost as addicting as our cinnamon rolls. See you soon, Amanda Melkis Management Team More 

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