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Holiday Inn Express Hotel & Suites Lubbock West

2.5 of 5 6023 45th St, Lubbock, TX 79407
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Certificate of Excellence 2014
Holiday Inn Express Hotel & Suites Lubbock West
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Holiday Inn Express Hotel & Suites Lubbock West
Holiday Inn Express Hotel & Suites Lubbock West
Holiday Inn Express Hotel & Suites Lubbock West
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295 reviews from our community

Traveler rating
    206
    60
    14
    5
    10
See reviews for
117
45
16
88
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
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    (295)
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    (56)
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    (94)
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    (75)
  • Dec-Feb only
    (70)
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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

I'm a "platinum elite" rewards member and stayed here using some rewards nights with my family. I reserved a Double Queen bed in advance through the rewards website. However, upon arrival we were told that none of those rooms were available as the hotel had double booked about 8 rooms. We were religated to a room with one full bed... More 

Was this review helpful? Yes 1
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

It is such an honor to have you choose to use your points with us; it is one of the best rewards we can offer our members. I am disappointed you were not as comfortable as possible. We have been looking forward to getting more information from reservations made on line or through our reservation system. This will surely help... More 

Iowa
Top Contributor
98 reviews 98 reviews
37 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stayed when I learned both the previous Holiday Inns I had stayed at in Lubbock were no longr Holiday Inns. $139 for a single person room I thought was quite high but I wanted the points. Staff was courteous and friendly. Breakfast was good

Was this review helpful? Yes 1
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you for choosing to stay with us, we know there are many choices when it comes to accommodations in Lubbock. Since you are one of our loyal member please give us a call directly so we may get you the best rate available for your stay. We are so grateful to have your business. Have safe travels and see... More 

Denver, Colorado
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel appeared to be relatively new-ish so everything was clean. The staff was very friendly and accommodating. The tub/shower was very roomy. The only negative I have to share is that the beds are extremely hard. I like sleeping on firm matresses, but these were ridiculously hard ... resulting in my being uncomfortable and getting little sleep. My back... More 

Was this review helpful? Yes 2
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you so much Doug S for taking time to share your experience with us. I am happy to hear our service and cleanliness were to our standard. I am however I am very sorry our mattresses were uncomfortable. Sleep is one of the most important things we can offer our guests. Hopefully we may have the opportunity to make... More 

Dallas, TX
Contributor
11 reviews 11 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I was asked to review upon check out so I will be honest. Needs updating and new linens. Affordable family lodging, in a good location, but revamping sure would be a plus. I realize this is a college town, but I would think there's a market for a little more upscale lodging for parents visiting or for travelers on their... More 

Was this review helpful? Yes 1
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you so much for your review Artsy777, we appreciate you choosing to stay with us. I am very sorry to hear that your stay was not a pleasant as it could have been. If there is anything I can do to make your stay 5 stars next time just let me know. We want all of our guest to... More 

1 review
1 of 5 stars Reviewed December 17, 2014

Amanda the General Manager is wonderful and I enjoyed my stay. If you want a clean, safe, quiet, nice place to stay and great service, this is your place. I stayed here two weeks in a row on separate business trips and would stay again if in the area.

Was this review helpful? Yes
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

It was a pleasure to meet you Susan. Please let me know if there is anything we may assist you with. I would very much like to hear from you for more feedback; I am sorry we did not make your stay 5 stars. Please let me know how we may make it right for you it is very important... More 

Odessa, Texas
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 10, 2014

Service from check in to check out excellent. Room was clean, warm, and quiet. I went for a quick overnight stay, only qualm was location at night (dark and little difficult to get to) but prime during the day for any shopping, Texas Tech, or going out to eat. I'm coming back to this gem.

Was this review helpful? Yes
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you so much BigRob UTSA, it is the best compliment to hear you are coming back to stay with us. We are excited for all of the new development in the area hopefully there is more built when we see you again. It is our pleasure to have you as our guest. Have safe Travels. Amanda Melkis Management Team More 

Houston, TX
Top Contributor
64 reviews 64 reviews
23 hotel reviews
87 helpful votes 87 helpful votes
5 of 5 stars Reviewed December 9, 2014

The room was very comfortable and the bed was superb. We liked the fan being set to run all night, which is a plus for us. Our room was missing a shower curtain, but the management bent over backwards to make it right. Breakfast was hot and ready on time and offered the usual biscuits and gravy, sausage, muffins, bagels,... More 

Was this review helpful? Yes
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

It is always a pleasure to see you, thank you for choosing us as your Lubbock stop. It is always nice to have a place you know what is to be expected when traveling, we certainly pride ourselves in the quality of service and comfort. The Team wishes you a wonderful Holiday Season and we will see you in the... More 

Amarillo, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 7, 2014

We had seven rooms at the Holiday Inn Express Lubbock West. I have traveled with groups for 25 years, and this was the fastest, most well-organized check in ever. Staff is extremely friendly and helpful and friendly. Managers Suzanne and Amanda, as well as the young man at the front desk that checked us in, could not be more proficient... More 

Was this review helpful? Yes
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

It was an absolute joy to have you stay with us. It is rare a team is as well mannered and friendly as yours. We look forward to seeing you again. Thank you for your kind words, the team follows Tripadvisor regularly and I will be sure your compliments are shared. Have a great Holiday, Amanda Melkis Management Team More 

1 review
5 of 5 stars Reviewed December 7, 2014

I have stayed here twice in the last month. The location is close to everything. The staff is friendly and rooms are always comfy. I will use them whenever I travel to Lubbock. The housekeeper always writes a friendly note to make you feel welcome.

Was this review helpful? Yes
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you so much Janet H for your review. We are delighted to hear you enjoy staying with us and we very much appreciate your business. There are so many choices in Lubbock for accommodations; it is an honor to be your choice. Have a wonderful Holiday Season, Amanda Melkis Management Team More 

Gorman, Texas, United States
1 review
5 of 5 stars Reviewed December 2, 2014

Great Hotel rooms were clean and comfortable. Staff was fantastic had to have them bring bedding for fold out couch. They were up to my within 5 minutes with everything we needed. We came to shop on Black Friday and needed a good room to relax and rest till about 1 am then we went out shopping came back to... More 

Was this review helpful? Yes
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Black Friday is crazy here in Lubbock; hopefully you found some great deals. We are so happy to hear you enjoyed your stay with us. We take pride in offering wonderful hospitality for our guests. Hope to see you again soon, Amanda Melkis Management Team More 

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Additional Information about Holiday Inn Express Hotel & Suites Lubbock West

Address: 6023 45th St, Lubbock, TX 79407
Phone Number:
Location: United States > Texas > Lubbock
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Lubbock West 2.5*
Number of rooms: 82
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Also Known As:
Holiday Inn Express Hotel And Suites Lubbock West
Hotel Style:
#5 Romantic Hotel in Lubbock
#5 Business Hotel in Lubbock
#5 Family Hotel in Lubbock

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