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Holiday Inn Express Hotel & Suites Lubbock West

2.5 of 5 6023 45th St, Lubbock, TX 79407
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Certificate of Excellence 2014
Holiday Inn Express Hotel & Suites Lubbock West
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Holiday Inn Express Hotel & Suites Lubbock West
Holiday Inn Express Hotel & Suites Lubbock West
Holiday Inn Express Hotel & Suites Lubbock West
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300 reviews from our community

Traveler rating
    208
    63
    14
    5
    10
See reviews for
118
45
16
89
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Merkel, Texas
Contributor
12 reviews 12 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Had stayed before and it was cleaner. This time there was mold or discoloration on tub edges. The heater temp was either flaming hot or cold. The coffee tastes like water. The location is good but is difficult to get to if not familiar with Lubbock. The fresh cookies were awesome.

Was this review helpful? Yes
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

I would like to take the opportunity to thank you for bringing these items to our attention. It would be wonderful if I may have the opportunity to make this right for you as well and correct any issues with the room you stayed in. It is an honor to have you as return guests; and very embarrassing your stay... More 

1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

Desk clerk at check in was very courteous and friendly. 2/6/15 11pm. Other amenities near hotel like movie theater good for extended stays. Access to location is not as welcoming but lots of construction nearby. Ihg # 159479762.

Was this review helpful? Yes
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you so much for your review; we are so happy to hear you enjoyed your stay with us. Your comments are certainly shared with the team. Hopefully we will see you again soon. Amanda Melkis Management Team More 

Dallas, Texas
1 review
5 of 5 stars Reviewed 3 weeks ago

My family and I stayed at this hotel recently and had one of the best stays in a long time. They did all the basics perfectly. The room was clean, staff was friendly and breakfast was more than enough.

Was this review helpful? Yes
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you for choosing to stay with us at the Holiday Inn Express West. We know there are so many choices for accommodations. It is an honor to be your choice. Basics make a difference for sure and we are so happy to hear you enjoyed your stay with us; we enjoyed meeting you. We will see you soon, Amanda... More 

McKinney, Texas
Top Contributor
254 reviews 254 reviews
50 hotel reviews
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here on a recent business trip to Lubbock. The staff was very friendly and accommodating. The room was very clean and comfortable and very well appointed. The shower was good as well. The fitness center was well stocked and the machines worked. The breakfast was good.

Was this review helpful? Yes
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

We could not agree more that the basics are what make the difference. Thank you for being a member with us and being apart of our IHG Brand. We hope we may see you again soon, Amanda Fielding Management Team More 

1 review
5 of 5 stars Reviewed 3 weeks ago

The staff was very attentive and seemed genuinely interested in helping me make my stay enjoyable. Their great team makes customers feel respected and valued. The rooms are clean and spacious. I look forward to staying at this hotel in the future.

Was this review helpful? Yes
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you very much for the review. We just love our work and all of our guests. Thank you for making us who we are. Travel safely and see you soon, Amanda Melkis Management Team More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I'm a "platinum elite" rewards member and stayed here using some rewards nights with my family. I reserved a Double Queen bed in advance through the rewards website. However, upon arrival we were told that none of those rooms were available as the hotel had double booked about 8 rooms. We were religated to a room with one full bed... More 

Was this review helpful? Yes 1
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

It is such an honor to have you choose to use your points with us; it is one of the best rewards we can offer our members. I am disappointed you were not as comfortable as possible. We have been looking forward to getting more information from reservations made on line or through our reservation system. This will surely help... More 

Iowa
Top Contributor
99 reviews 99 reviews
37 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed when I learned both the previous Holiday Inns I had stayed at in Lubbock were no longr Holiday Inns. $139 for a single person room I thought was quite high but I wanted the points. Staff was courteous and friendly. Breakfast was good

Was this review helpful? Yes 1
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you for choosing to stay with us, we know there are many choices when it comes to accommodations in Lubbock. Since you are one of our loyal member please give us a call directly so we may get you the best rate available for your stay. We are so grateful to have your business. Have safe travels and see... More 

Denver, Colorado
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 20, 2015

The hotel appeared to be relatively new-ish so everything was clean. The staff was very friendly and accommodating. The tub/shower was very roomy. The only negative I have to share is that the beds are extremely hard. I like sleeping on firm matresses, but these were ridiculously hard ... resulting in my being uncomfortable and getting little sleep. My back... More 

Was this review helpful? Yes 2
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you so much Doug S for taking time to share your experience with us. I am happy to hear our service and cleanliness were to our standard. I am however I am very sorry our mattresses were uncomfortable. Sleep is one of the most important things we can offer our guests. Hopefully we may have the opportunity to make... More 

Dallas, TX
Contributor
11 reviews 11 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed December 31, 2014

I was asked to review upon check out so I will be honest. Needs updating and new linens. Affordable family lodging, in a good location, but revamping sure would be a plus. I realize this is a college town, but I would think there's a market for a little more upscale lodging for parents visiting or for travelers on their... More 

Was this review helpful? Yes 1
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you so much for your review Artsy777, we appreciate you choosing to stay with us. I am very sorry to hear that your stay was not a pleasant as it could have been. If there is anything I can do to make your stay 5 stars next time just let me know. We want all of our guest to... More 

1 review
1 of 5 stars Reviewed December 17, 2014

Amanda the General Manager is wonderful and I enjoyed my stay. If you want a clean, safe, quiet, nice place to stay and great service, this is your place. I stayed here two weeks in a row on separate business trips and would stay again if in the area.

Was this review helpful? Yes
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

It was a pleasure to meet you Susan. Please let me know if there is anything we may assist you with. I would very much like to hear from you for more feedback; I am sorry we did not make your stay 5 stars. Please let me know how we may make it right for you it is very important... More 

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Additional Information about Holiday Inn Express Hotel & Suites Lubbock West

Address: 6023 45th St, Lubbock, TX 79407
Phone Number:
Location: United States > Texas > Lubbock
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Lubbock West 2.5*
Number of rooms: 82
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Also Known As:
Holiday Inn Express Hotel And Suites Lubbock West
Hotel Style:
#5 Family Hotel in Lubbock
#5 Business Hotel in Lubbock
#5 Romantic Hotel in Lubbock

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Management photos: Courtesy of the property manager

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