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All 56 Lubbock hotels

Holiday Inn Express Hotel & Suites Lubbock West

2.5 of 5 Hotel   |   6023 45th St, Lubbock, TX 79407
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91%
Ranked #3 of 56 hotels in Lubbock
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
JohnWayneTX TX
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  • Reviews (258)
  • Photos (49)
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258 people have reviewed this hotel

Traveler rating
    187
    50
    9
    4
    8
See reviews for
104
39
13
76
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • Any
English first
TX
Contributor
13 reviews 13 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

It's easy to miss the entry for the first time because its access road is right after the high way joint. Breakfast food is good with meat, eggs, milk, yogurt etc. The receptionist for my check in was not nice and neither showed welcome face. Some service people were nice. The bathroom tile was sticky somehow. It's quiet and overall... More

Was this review helpful? Yes
Abilene, Texas
1 review
5 of 5 stars Reviewed 1 week ago

Even though it wasn't the most convenient to get to the room was nice and clean and the beds were comfortable. The staff was helpful and nice. They had a very nice selection of breakfast foods for you to choose from. Over all we had a very pleasant stay at this Holiday Inn Express and will not hesitate to return.

Was this review helpful? Yes
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

We are so happy we were able to deliver you the hospitality of Lubbock. Holiday Inn Express has added lots of new standard for our updated Healthy Start Breakfast bar, we enjoy all the options at well. Thank you for choosing to stay with us, We hope you can come back soon. Amanda Fielding Management Team More

Modesto, California
Contributor
11 reviews 11 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Even with GPS, it was hard to find. I don't blame the Inn, the roads are crazy. Once you get there, I found it easier to navigate around. The hotel, the staff like all HIE's are great, and very helpful. The beds were comfortable, again like all HIE's. Holiday does a wonderful job in choosing beds. My wife who has... More

Was this review helpful? Yes
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

It is wonderful to hear we have been a consistent brand for your stays. HIE is certainly on a mission to be the best, especially our team. Thank you for your business we wouldn't be able to keep going without our loyal guests like yourself. Lubbock has so much to offer, but like you said it is challenging to find... More

Contributor
12 reviews 12 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was a nice clean hotel. The staff was very friendly and helpful. We stayed in a King Suite and it was very big and nice. The bathroom had a garden tub. That was a nice surprise. The breakfest was very good. My only compliant was the pool. The water was cloudy and smelled like moss. Other than that a... More

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Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

We are so happy to hear you enjoyed your stay. Thank you for letting me know about the pool area; for the holiday's it certainly gets lots of use. I am so very sorry for the inconvenience please let me know if there is anything I may do to correct the situation for you, my first priority is our guests... More

Lubbock
1 review
4 of 5 stars Reviewed 3 weeks ago

The hotel was very nice, my only complaint would be the hard beds. They had nice little bottles shampoo, lotion, q tips, and all your basics. A plus was the magnifyed mirror, just loved that! The pillows were very fluffy! The hot tub was very hot, it just kept trying to suck me in where it filters,lol.

Was this review helpful? Yes
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you so very much for your review. We are sorry to hear the bed was uncomfortable; please don't hesitate to let us know we are more than happy to put extra layers on the bed for you. Sleep is one of the best amenities we offer at the hotel. Our hot tub is really tempting to all of us... More

Houston
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

My husband & I stayed at this hotel 3 notes as he was preparing for and racing in the Buffalo Springs triathlon. The staff were all extremely helpful as needed and friendly. The breakfast was very good. We were given complimentary bottles of water as needed. Fresh coffee was available all of the time. A bit difficult to find at... More

Was this review helpful? Yes
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

It is wonderful to hear you had a pleasant stay with us; it is our pleasure to ensure all of our guests feel at home and have everything they need while with us. We hope the triathlon went well. Thank you for allowing us to be your choice in Lubbock. See you next time, Amanda Fielding Management Team More

Montgomery
1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

We had a wonderful weekend stay while visiting our son in Lubbock. The hotel and our room was immaculate. The staff was extremely friendly and helpful. Breakfast was wonderful. We will definitely stay again.

Was this review helpful? Yes
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

We are so glad to hear you enjoyed your stay with us, I am sure it was so nice to visit your son. It is our goal to provide the best service and quality of stay, it is wonderful we were able to deliver this for you. Please let us know when you are coming back we look forward to... More

Contributor
16 reviews 16 reviews
7 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

Close to everything with a short drive. Clean and great service. Stayed for work for 2 days. Facilities and meeting room worked great. Will stay again next time I come to Lubbock. Only 12 minutes to Airport and 5 minutes to any place you would like to Eat.

Was this review helpful? Yes
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

We would like to thank you for your review, with the hotel so close to Marsha Sharp Highway it makes it very easy to get to your destination very quickly. We hope to see you again soon! Have a great day!!!! Suzanne Beesinger Management Team More

Hobbs, New Mexico
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The staff at this Holiday Inn was friendly, efficient and just overall awesome! The cleanliness of this place was immaculate! We enjoyed the pool and the hot tub, and it's location was ideal for what were in Lubbock for. I forgot some of my essential toiletries, and they were able to provide me with some back up items to get... More

Was this review helpful? Yes
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you so very much for choosing us for your visit to Lubbock; we are all glad to hear you enjoyed your stay and especially were able to use the pool and hot tub. We always have to go items so if you ever want a snack for later we would be more than happy to pack you a snack... More

Midland, TX
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Our family traveled to Lubbock for a funeral on June 20. We were already stressed and really tired and so needing a good night's sleep. We were rudely awakened at 3:30 am by some loud, very obnoxious people who were in the room next to ours. When it became clear that their "party" was just getting started, I called the... More

Was this review helpful? Yes
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

We really appreciate you choosing to stay with us. We are very sorry to hear that you where inconvenienced due to the noise at such a late hour. We are happy that we where able to have the opportunity to correct the situation and Lonnie is one of the best when it comes to noisy nights. If there is anything... More

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Additional Information about Holiday Inn Express Hotel & Suites Lubbock West

Address: 6023 45th St, Lubbock, TX 79407
Phone Number:
Location: United States > Texas > Lubbock
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Lubbock West 2.5*
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Also Known As:
Holiday Inn Express Hotel And Suites Lubbock West

49 photos of this hotel

Management photos: Courtesy of the property manager

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Pool/beach area (1)
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Room/suite (15)
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Hotel & grounds (7)
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Dining (3)
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Other (24)

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style
#3 Family Hotel in Lubbock #3 Business Hotel in Lubbock #4 Romantic Hotel in Lubbock
Hotel Class
Official Description (provided by the hotel)
Wide-open skies and rugged landscape characterize this region, known as the South Plains. Growing larger each year, this bustling city still retains its West Texas charm, and when you stay at our hotel's facility in Lubbock, we'll make sure you get a big dose of Southern hospitality. Because we're right off Highway 82, we're just minutes from Covenant Medical Center, Texas Tech University and the businesses of downtown Lubbock. The hotel's staff is also happy to assist if you need to host a seminar or gathering in one of the event rooms. To prepare for the meeting, feel free to use the Business Center and the complimentary wireless HSIA. While you compare hotels in Lubbock, keep in mind that we're just moments from South Plains Mall and short walk from Canyon West Shopping Center. For more information on the city's history visit the National Ranching Heritage Center or the Buddy Holly Center. Our accommodations are also close to Main Event, Joyland Amusement Park, the Depot District and the American Wind Power Center. The Holiday Inn Express® Lubbock West hotel has premium amenities at a price you can afford. Sample all your breakfast favorites at the free, hot Express Start Breakfast Bar before exploring Lubbock, or hit the hotel's Fitness Center for an invigorating workout. Visit us on your next trip and enjoy unique features like our aquarium that houses a catfish named Paws. ... more   less 
Number of rooms
82

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