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Holiday Inn Express Hotel & Suites Lubbock West

2.5 of 5 6023 45th St, Lubbock, TX 79407
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Certificate of Excellence 2014
Holiday Inn Express Hotel & Suites Lubbock West
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Holiday Inn Express Hotel & Suites Lubbock West
Holiday Inn Express Hotel & Suites Lubbock West
Holiday Inn Express Hotel & Suites Lubbock West
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283 reviews from our community

Traveler rating
    199
    58
    13
    4
    9
See reviews for
113
44
15
83
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
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    (56)
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1 review
4 of 5 stars Reviewed 1 week ago via mobile

The hotel is fine. Nothing special, but it works for short trips. However, I have never been to a hotel that does not have a cork screw behind the front desk. This was a bit of an inconvenience. After flying in late in the evening, the last thing I wanted to do was go back out and buy one.

Was this review helpful? Yes
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you very much for choosing to stay with us on your trip through Lubbock. We appreciate your business and your feedback, it is a very useful tool for us to ensure all of our guests receive the best experience and hospitality. I am so sorry to hear we were not able to provide you with a corkscrew this is... More

texas
Top Contributor
119 reviews 119 reviews
31 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hotel is a typical Holiday property. Staff friendly and helpful. Hotel kept clean inside and outside. The breakfast room was especially neat and clean and is above average for this type of dining. Everything was kept up and neat and clean. Whoever operates the kitchen is doing outstanding job. This is the type of property one expects when they stay... More

Was this review helpful? Yes
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you very much for your business we appreciate you choosing us when traveling. I will be sure to share your comments with the team and especially the ladies in the kitchen; they certainly do care a great deal about our guests. We hope to see you again soon on your next trip to Lubbock, Amanda Fielding Management Team More

Contributor
12 reviews 12 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My husband and I and our two small children stayed here one night after a Texas Tech football game (guns up!) While the property itself is just what you'd expect from a Holiday Inn Express, the customer service was excellent. We were welcomed with fresh cookies and brownies in the lobby, the front desk staff was happy to meet our... More

Was this review helpful? Yes
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you very much for choosing us for your game day host. It is always so exciting to get to have Tech fans stay with us. Please let us know when you are coming back so we may cover the smoke detector lights and assign you a quieter room for your comfort; I am a light sleeper as well and... More

Hertford - England
Top Contributor
80 reviews 80 reviews
22 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Easy to get to off highway (although it seemed in a bit of a deadpan, remote spot). However the hotel was nice and clean, I had a very large well appointed room on the 4th floor, spotlessly clean, and with all the basics done very well (especially the very comfortable HIE bed). The little extra's were the friendly and helpful... More

Was this review helpful? Yes
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

It was fantastic meeting you on your way to LA. We hope you had an amazing journey and a safe return. Thank you for making us your choice brand and staying with us here in Lubbock, your business is much appreciated. See you soon, Amanda Fielding Management Team More

Austin, Texas, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Traveling for business, I always like to stay at Holiday Inn Express. I enjoy the breakfast and the clean rooms. Everyone was accommodating and the hotel is quiet. Getting around Lubbock was easy. Love the cinnamon rolls!!!

Was this review helpful? Yes
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Hi Rebekah D, We are so glad you choose to stay with us. We are happy to hear you enjoyed your stay with us, I have to agree the cinnamon rolls are delicious! hope to see you soon!!! More

1 review
5 of 5 stars Reviewed 4 weeks ago

I stay at this facility when working extended projects in and about the surround area. The staff is professional, friendly, attentive and intuitive. The rooms are superbly clean and accommodating. The breakfast bar is clean and well stocked with fresh food. This is certainly my home away from home for this type A, near obsessive compulsive personality.

Was this review helpful? Yes
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Hi Mary Ann D, Thank you for your kind words, we enjoyed having you stay with us while you were in town. We are so glad you choose to stay with us again. We have one of the greatest teams; it is rare to find so many people who care for others. Thank you for sharing your experience with us... More

2 reviews
5 of 5 stars Reviewed 5 weeks ago

We traveled to Lubbock for a medical appointment and were tired and stressed upon arrival. The manager is to be complimented on the professionalism and courtesy of her front desk staff -- actually, all staff at the hotel -- the condition of the lobby, our room, the breakfast. It was clean, comfortable, and relaxing. What a delightful experience! NO complaints... More

Was this review helpful? Yes
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you very much for your review, we were so glad to have met you. Please let us know how you all are doing. Have a great upcoming fall and we will see you soon Amanda Fielding Management Team More

Las Cruces
Top Contributor
110 reviews 110 reviews
14 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed October 14, 2014

We came in for the Texas Tech football game and we enjoyed our stay. The room was very clean and they did have a complimentary breakfast each morning. It was in a convenient location to the 289 loop so getting around was easy.

Was this review helpful? Yes 1
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you for choosing our hotel for your quick trip to Lubbock. We hope to see you again soon. Go Tech! Amanda Fielding Management Team More

Senior Contributor
47 reviews 47 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed October 7, 2014

We got a king suite. The room was attractive and the bed was firm, but quite comfortable. I liked the Bath and Body Works toiletries! The lobby area was decorated for Halloween, which didn't do much more me, but was OK. Unfortunately, the lobby and the area around the elevators looked like it needed a good cleaning. The hotel is... More

Was this review helpful? Yes
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you for choosing to stay with us. We are happy to hear you enjoyed your room and our Bath and Body Works amenities. Our Lobby area does see a lot of traffic, thank you for your feedback on the appearance; your view is the most important and it really does help us to make us the best we can... More

Mesa, Arizona
Senior Contributor
24 reviews 24 reviews
23 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed October 2, 2014

I was in Lubbock visiting Texas Tech on business. As some reviews have noted, it can be a bit difficult to find the hotel since it's tucked away off the freeway. Otherwise, everything was great with the stay from the service, cleanliness, and amenities. The bed was very comfortable after a long day of work. Getting to the city center... More

Was this review helpful? Yes
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you for choosing to stay with us on your trip to Lubbock. We are a little tucked away but it is nice for noise for sure. We are glad you enjoyed your stay with us, hopefully you can come back this way soon. Have a great upcoming Holiday Season, Amanda Fielding Management Team More

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Additional Information about Holiday Inn Express Hotel & Suites Lubbock West

Address: 6023 45th St, Lubbock, TX 79407
Phone Number:
Location: United States > Texas > Lubbock
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Lubbock West 2.5*
Number of rooms: 82
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Also Known As:
Holiday Inn Express Hotel And Suites Lubbock West

49 photos of this hotel

Management photos: Courtesy of the property manager

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