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All 56 Lubbock hotels

Holiday Inn Express Hotel & Suites Lubbock West

2.5 of 5 Hotel   |   6023 45th St, Lubbock, TX 79407
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Ranked #3 of 56 Hotels in Lubbock
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
ryangelathomas Rockwall, Texas
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273 reviews from our community

Traveler rating
    195
    55
    10
    4
    9
See reviews for
111
42
14
79
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Rockwall, Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Delicious and wonderful breakfast! Very nice room! When the fridge in our room didn't work they upgraded us to a suite which was also really nice. We'll definitely stay here again! Great location to get anywhere in Lubbock. Nice staff too. We were very pleased

Was this review helpful? Yes
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

We were so happy we could upgrade you for the inconvenience, it is certainly not easy to use something that is not in working order. Thank you so very much for taking the time to share your stay with the team; everyone would also like to tell you your profile picture is just beautiful. Have a fantastic fall we will... More

Dronfield, United Kingdom
Top Contributor
62 reviews 62 reviews
40 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 1 week ago

Had a two day stopover so we could visit the Buddy Holly centre and this hotel was ideally located for this. The hotel itself was very good with the front desk team exceptional, Jason at front desk advising us on restaurants, shopping and how to get to the Buddy Holly Centre. Breakfast was good. Rooms were well kept, clean and... More

Was this review helpful? Yes
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you very much Robert H for your review, we are in a great location for most everything. Jason is very wonderful to have and is delighted to hear you were able to navigate well. We hope you will have the opportunity to come back through Lubbock. Have safe travels, Amanda Fielding Management Team More

Fort Worth
1 review
5 of 5 stars Reviewed 1 week ago

A weekly traveler I appreciate a clean, comfortable place to stay. I've stayed at this location a few times and always find a helpful staff. As a frequent traveler I have my favorites and this ranks among those.

Was this review helpful? Yes
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

We are thrilled to be your favorite in Lubbock, it is a pleasure to have you as our guest. The entire team is always happy to see you. Have safe travels and we will see you soon, Amanda Fielding Management Team More

Dallas, TX
Top Contributor
245 reviews 245 reviews
75 hotel reviews
216 helpful votes 216 helpful votes
4 of 5 stars Reviewed 1 week ago

My three top ratings for a hotel include cleanliness, quiet, and comfort. This hotel met them all. Reasonably priced, quiet top floor room, large clean bedroom and bath, very comfortable bed, and a good variety at breakfast with plenty of tables in the room. The front desk staff were always helpful and friendly. There is a mall and fast-food places... More

Was this review helpful? Yes
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you very much for the review. We share some of the top expectations as well; we are very happy we were able to deliver a wonderful stay for you on your visit to Lubbock. Thank you for your business we would not be here if it were not for members like yourself. Amanda Fielding Management Team More

Katy, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The rooms were nice, spacious, we'll maintained, and clean. The staff was very helpful and cheerful. The service was prompt and responsive. The breakfast area was clean and well maintained. The breakfast food was good.

Was this review helpful? Yes 1
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you very much for choosing to stay with us Kennedy; we appreciate your loyalty to the brand and are glad you enjoyed our Texas hospitality. It is our pleasure to provide a quality stay for you and your family. Have safe travels and we will see you soon, Amanda Fielding Management Team More

Columbus, Ohio
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

First you won't find nicer people. The staff tries so hard to please. They want to be the Hilton. They really do. Huge suite but average furniture. Pretty bed but hard as a rock. Horrible breakfast (I knew thus going in but inedible eggs and famous cinnamon rolls that taste like chemicals). Cheap trash cans, weird pool but clean, marks... More

Was this review helpful? Yes
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

We are always very grateful for feedback such as yours it really is the only way to improve for our guests. Thank you first of all for the compliment on the team; they love what they do. I am in hopes we were able to apologize and address your concerns while you were staying with us, we want to make... More

1 review
4 of 5 stars Reviewed 3 weeks ago

Hotel was very clean; breakfast was good! We checked in and there was a maintenance issue with original room. Automatically gave us a new room immediately and even brought new keys up to us. Cleaning staff was very pleasant. A note was always left in the room thanking us for our stay and to have a great day. It was... More

Was this review helpful? Yes
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you Bren D for the opportunity to give you another room, we are happy you were comfortable. Our team is very friendly, they love what they do and we are glad you felt that while you were staying with us. Please let me know if there is anything else we may do for you. See you again soon, Amanda... More

Amarillo, Texas
Senior Contributor
49 reviews 49 reviews
17 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel is a very nice hotel. But it is not near anything. No restaurants, shopping, nor gas stations. The staff was real nice and accommodating. The rooms were great. The breakfast was very good and easy check in and out.

Was this review helpful? Yes
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you for taking the time to write a review for us. The team loves to know their hard work is making great stays for our guests. We are excited to be in an up and coming area; unfortunately we are waiting for more to be built. We hope we can see you again soon and enjoy the upcoming fall... More

Durango, Colorado, United States
Contributor
15 reviews 15 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I booked this hotel a couple months ago using my miles to pay for it. I don't know if that's the reason why we got the worst room in the building or not? But our room was located right next to the elevator and that was one noisy elevator. I requested to be moved but there was no other rooms... More

Was this review helpful? Yes
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

I am so very embarrassed your stay with us was not acceptable; we pride ourselves on providing exceptional stays. I can promise this was not intentional. I would very much like to make it right and I hope you will contact me so I may not only apologize but hopefully have another chance to show you our true hospitality. Thank... More

Houston, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Nice staff, easy check in/out. Very good breakfast. Clean, very comfy pillows and bed.We left our small luggage and they called us not even aware we left a small luggage in our room but too late to come back. We are 4 hours away already on the way to Houston.They were so nice to keep our luggage until we come... More

Was this review helpful? Yes 1
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

We were so happy you enjoyed your stay our team is dedicated to making sure we think above and beyond expectation. Loosing luggage is so difficult; we never pack the less preferred items and replacing them is not always easy. We appreciate you staying with us while your baby is in Tech. We will see you soon, Amanda Fielding Management... More

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Additional Information about Holiday Inn Express Hotel & Suites Lubbock West

Address: 6023 45th St, Lubbock, TX 79407
Phone Number:
Location: United States > Texas > Lubbock
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Lubbock West 2.5*
Number of rooms: 82
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Also Known As:
Holiday Inn Express Hotel And Suites Lubbock West

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