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Red Roof Inn & Conference Center Lubbock

6624 Interstate 27, Lubbock, TX 79404
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Red Roof Inn & Conference Center Lubbock
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210 Reviews from our TripAdvisor Community

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Colorado
2 reviews
1 of 5 stars Reviewed yesterday NEW

One night is all I could take of this disgusting place! If it had not been so late when we arrived I would not have stayed. My first clue should have been when I noticed the Glass door being shattered (and it didn't appear to be a recent break) The elevator had old filth on the doors and floor, we... More 

Helpful?
Thank tondofargo
Brady, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

The staff members at Red Roof Inn are amazing! Crystal, Meagan, JasLynn, and Candy each went out of their way to help when a sick family member of mine had to stay there for four days until she could find housing. The staff went out of their way to make sure she had everything she needed to be safe and... More 

Helpful?
Thank Debbie V
GeneralManager707, Director of Sales at Red Roof Inn & Conference Center Lubbock, responded to this review

Thank you so much for sharing this with us and others. We are happy to hear that our staff was so accommodating to your needs. It is always nice to hear what a great job we are doing. We look forward to seeing you in the future. More 

Fredericksburg, Texas
1 review
4 of 5 stars Reviewed 2 weeks ago

Jaslynn was very helpful and courteous at the front desk. The rooms were clean, and breakfast was good. The breakfast was the best I have seen it in the last ten years. Check in and check out was simple.

Helpful?
Thank Berry B
GeneralManager707, Director of Sales at Red Roof Inn & Conference Center Lubbock, responded to this review

Thank you so much for letting us know how much you enjoyed your stay. We are always happy to hear what a great job our staff is doing. We are lucky to have Jaslynn on our team. She is a great asset. We hope to see you next time you are in town. More 

Eunice, Louisiana
Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed 3 weeks ago

I checked into this hotel on a Friday evening. There was a new girl at the front desk who was rude. The other attendent Candy @ (707) was very helpful and went above and beyond to make sure I was satisified. From giving me and extra blanket to trying to fix my internet issues. She provided excellent customer service along... More 

Helpful?
Thank L2152NAstephanieb
GeneralManager707, Director of Sales at Red Roof Inn & Conference Center Lubbock, responded to this review

Thank you for letting us know where we fell short during your recent visit. I apologize for the problems you experienced. Thank you for the great compliments about our staff. We hope that you will join us next time you are in the area. More 

San Antonio, Texas
1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

As we arrived to Hotel we immediately notice the Beautiful Pond and Great Costumer Service from Candy she was very friendly and helpful we just felt very welcomed. Our room was great as well! Breakfast was Delicious we really enjoyed the waffles. We will be returning Great Hotel

Helpful?
Thank MCrain1
GeneralManager707, Director of Sales at Red Roof Inn & Conference Center Lubbock, responded to this review

Thank you for joining us during your recent trip. We are happy to hear you enjoyed your stay. The Texas shaped waffles are delicious! We hope to see you again soon. More 

Austin, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 1, 2016

This is a commendation letter that I hope the corporate CEO would be able to read. To make a very dramatic story short, I would like to compliment your agents at the above location: Crystal and Deborah. In the midst of a north Texas ice storm my 76 year old mother was making her way from Austin to stay in... More 

Helpful?
1 Thank Polly A
GeneralManager707, Director of Sales at Red Roof Inn & Conference Center Lubbock, responded to this review

Thank you for sharing the wonderful service you received with our staff. We value your feedback. Crystal and Deborah are a great asset to our team. We are lucky to have them and happy to hear your mother is safe. More 

2 reviews
3 of 5 stars Reviewed January 1, 2016 via mobile

1- the facilities are wonderful, the administration kind of sucks. 2- After a snow storm they didn't hire a plower company and was an adventure get in and out of the hotel, many cars even huge moving trucks stuck in the parking lot, I made it thanks to my 4x4. Of course they don't care about handicaps and guess safety.... More 

Helpful?
Thank Angel P
GeneralManager707, Director of Sales at Red Roof Inn & Conference Center Lubbock, responded to this review

Thank you for letting us know about your recent experience with us. Customer satisfaction is our number one goal. I am sorry to hear we fell short during your visit. I hope that you will join us the next time you are in the area. More 

Bay Area Houston, Texas
1 review
5 of 5 stars Reviewed December 30, 2015 via mobile

We've been coming to this particular Red Roof for many years. My family and I love it there. We love how they have the hot tub and pool year round, so we can come even when it's like 30 degrees out! The girl at the desk has always been super sweet to us. She is always there when we come... More 

Helpful?
Thank vmarie15
GeneralManager707, Director of Sales at Red Roof Inn & Conference Center Lubbock, responded to this review

Thank you for being a loyal Red Roof guest. We are delighted to hear you enjoyed your recent visit. We are happy to hear the compliments about our renovation. We are excited about it as well. Thank you for letting us know what an awesome job Jaslynn is doing. She is a great asset to our team. We hope to... More 

Lubbock, Texas
1 review
5 of 5 stars Reviewed December 30, 2015 via mobile

We enjoy our stay...and the front desk girl Jazzlynn was very helpful and and kind...the breakfast was gonna..the pool was clean..and the room were also very clean..we would stay there again..the housekeepers were also kind and made sure we had everything we need.

Helpful?
Thank Veronica G
GeneralManager707, Director of Sales at Red Roof Inn & Conference Center Lubbock, responded to this review

Thank you for staying with us. We are happy to hear you enjoyed your stay. We look forward to seeing you next time. More 

Pensacola
2 reviews
4 of 5 stars Reviewed December 21, 2015

Other places that accept pets have proven to be ill-kept and in need of repair,often only making non-smoking rooms available to patrons with pets, and charging up to $25 per pet. So we were pleasantly surprised by the welcome at the Red Roof Inn in Lubbock. We were given a less expensive rate and only needed to register our pets,... More 

Helpful?
Thank Kate N
GeneralManager707, Director of Sales at Red Roof Inn & Conference Center Lubbock, responded to this review

We are pleased to hear you enjoyed your stay with us. We know that a pet is just not a pet, but a part of the family and should be treated as such. Thank you for your comments about not only the accommodations, but also the staff members. Meagan is a great asset to our team. We hope to see... More 

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