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Red Roof Inn & Conference Center Lubbock

6624 Interstate 27, Lubbock, TX 79404
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Red Roof Inn & Conference Center Lubbock
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Ranked #42 of 57 Hotels in Lubbock
A recent review
3 of 5 stars reviewed 2 weeks ago
furnitureninja Anna, Texas
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172 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Midlothian, Texas
1 review
1 of 5 stars Reviewed 1 week ago

The title says it all. The hotel was suggested to me by Hotels.com. It is supposedly under renovations, but I believe they been "renovating" for some years now. The air conditioning didn't work in the lobby. Trash cans in the hallways were overflowing onto the ground. The floor in the room was filthy with trash and hair. There were cigarette... More 

Was this review helpful? Yes
GeneralManager707, Director of Sales at Red Roof Inn & Conference Center Lubbock, responded to this review

Thank you for sharing your experience with us and others. I am sorry to hear we did not meet your expectations. We are in the middle of renovations and hope to have them completed soon. It is our hope you will give us another try once we complete our renovation. More 

Anna, Texas
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

I have visited this property twice now and while I understand that this hotel is undergoing renovations it could be better. I found candy wrappers in the chair in my room, the carpets in the hallways did not look like they had been cleaned in days. On the good side the girls at the front desk were a pleasure to... More 

Was this review helpful? Yes
GeneralManager707, Director of Sales at Red Roof Inn & Conference Center Lubbock, responded to this review

Thank you for sharing your experience with us and others. I apologize for the problems you encountered during your stay. We are excited about the renovation and hope to have it completed soon. We hope that you will join us next time you are in Lubbock. More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Now we went back to go see the family back in Lubbock,TX. We had reservations at the Embassy Suits there. We went there and that front desk staff with manager were HORRIBLE. They acted like we didn't deserve to stay there, and we are from Minnesota, so we couldn't believe they where thinking they are better then us ! But... More 

Was this review helpful? Yes 1
GeneralManager707, Director of Sales at Red Roof Inn & Conference Center Lubbock, responded to this review

Thank you for sharing with us and others how great your stay was. We love hearing that our employees are giving exceptional customer service. Stacy is a great asset to our team. Happy to hear you enjoyed the updated guest rooms. We are excited about the renovation process. We look forward to seeing you again next year. More 

Artesia, New Mexico
Level Contributor
66 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This is a very old and outdated hotel that is under serious contrition. Our room was partial remodeled and this makes me think that once everything is done it will be a great place to stay. Currently I couldn’t give it better rating because at this point it’s not in good shape. The beds are old and hard, curtains look... More 

Was this review helpful? Yes
GeneralManager707, Director of Sales at Red Roof Inn & Conference Center Lubbock, responded to this review

Thank you for sharing your experience with us and others. We are glad to hear you were happy with your stay. We are extremely excited about the renovations. We hope to see you again. More 

Phoenix, Arizona
2 reviews
2 of 5 stars Reviewed May 20, 2015

Coming through the front door there was an overwhelming odor of chlorine and stale pond water which was present even on the third floor. The room was covered with dust, no molding around any of the walls, no furniture other than the bed and a stand for the out of date TV, smoke alarm was chirping when we entered the... More 

Was this review helpful? Yes
GeneralManager707, Director of Sales at Red Roof Inn & Conference Center Lubbock, responded to this review

Thank you for sharing your stay with us and others. I apologize for any inconveniences. We are in the renovation process. I hope that you will join us once the process is complete. More 

1 review
1 of 5 stars Reviewed May 13, 2015 via mobile

I wish I had looked at trip advisor b4 booking the room. There are pics on here showing the place in deplorable condition due to renovations in 2013, this is 2015 and it looks the same. I tried to save a buck since I would only be here like 6 hours and it was the worst decision of my life.... More 

Was this review helpful? Yes
GeneralManager707, Director of Sales at Red Roof Inn & Conference Center Lubbock, responded to this review

Thank you for sharing your experience with us and others. I apologize for the problems you encountered during your stay. We are in the renovation process and hope to be completed soon. It is our hope that you will join us again once the renovation is complete. More 

Yantis, Texas
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed April 24, 2015

This place we booked sight unseen but through photos seen online and it looked nice. The place was nice but was in the middle of renovations so was a bit noisy, and not a choice we would have made if we had known they were in the middle of all this. We are sure though after the remodeling is completed... More 

Was this review helpful? Yes
GeneralManager707, Director of Sales at Red Roof Inn & Conference Center Lubbock, responded to this review

Thank you for sharing your experience with us and others. I am happy to hear you enjoyed your stay. We are so excited about the renovation. I hope that we will see you next time your travels require lodging. More 

Dallas, Texas
2 reviews
1 of 5 stars Reviewed April 22, 2015 via mobile

After a long cross country trip we ended up here late one evening. This place is awful. Room stinks, old decor and dirty old carpet. I travel a lot and this rates as one of the worst hotels. I slept in my clothes because it just felt dirty. Had to have the tv on to attempt to drown out the... More 

Was this review helpful? Yes
GeneralManager707, Director of Sales at Red Roof Inn & Conference Center Lubbock, responded to this review

Thank you for sharing your experience with us and others. I apologize for the problems you experienced during your stay. Fortunately we are in the middle of renovation and hope to have it complete soon. It is our hope that you will reconsider and join us again next time you require lodging. More 

1 review
5 of 5 stars Reviewed April 19, 2015 via mobile

I booked this hotel for my parents stay while visiting a relative in the hospital. I made a few mistakes on my online reservation and called the front desk to have these corrected. Gracie was quick to solve the reservation problems and very friendly! We later encountered a different mistake of mine and Gracie was out of their hands to... More 

Was this review helpful? Yes
GeneralManager707, Director of Sales at Red Roof Inn & Conference Center Lubbock, responded to this review

Thank you so much for letting us and others know how wonderful your stay was. We love to hear how our employees are giving exceptional customer service. They are a valuable asset. We look forward to seeing you again in the future. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 18, 2015 via mobile

This place sucks. By far the worse hotel I've ever stayed in. Smells like cigarettes in non smoking rooms. Sketchies walking around everywhere. Everything is sticky. black ladies fight in the middle of the night. This place sucks, stay somewhere else for a little more money. You'll do yourself a favor. I was so sketched out I put a chair... More 

Was this review helpful? Yes 1
GeneralManager707, Director of Sales at Red Roof Inn & Conference Center Lubbock, responded to this review

Thank you for sharing your concerns with us and others. I apologize for the problems you encountered during your stay. I can assure you the corrective measures have been taken to ensure this does not happen in the future. We are currently renovating and it is our hope that you will join us again in the future. More 

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