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Red Roof Inn & Conference Center Lubbock

6624 Interstate 27, Lubbock, TX 79404
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Red Roof Inn & Conference Center Lubbock
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Ranked #42 of 57 Hotels in Lubbock
A recent review
4 of 5 stars reviewed 5 weeks ago
Yantisguy Yantis, Texas
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167 reviews from our community

Traveler rating
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    38
    14
    21
    59
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Phoenix, Arizona
2 reviews
2 of 5 stars Reviewed 1 week ago

Coming through the front door there was an overwhelming odor of chlorine and stale pond water which was present even on the third floor. The room was covered with dust, no molding around any of the walls, no furniture other than the bed and a stand for the out of date TV, smoke alarm was chirping when we entered the... More 

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GeneralManager707, Director of Sales at Red Roof Inn & Conference Center Lubbock, responded to this review

Thank you for sharing your stay with us and others. I apologize for any inconveniences. We are in the renovation process. I hope that you will join us once the process is complete. More 

1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

I wish I had looked at trip advisor b4 booking the room. There are pics on here showing the place in deplorable condition due to renovations in 2013, this is 2015 and it looks the same. I tried to save a buck since I would only be here like 6 hours and it was the worst decision of my life.... More 

Was this review helpful? Yes
GeneralManager707, Director of Sales at Red Roof Inn & Conference Center Lubbock, responded to this review

Thank you for sharing your experience with us and others. I apologize for the problems you encountered during your stay. We are in the renovation process and hope to be completed soon. It is our hope that you will join us again once the renovation is complete. More 

Travelers are raving about these Lubbock hotels

Yantis, Texas
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 5 weeks ago

This place we booked sight unseen but through photos seen online and it looked nice. The place was nice but was in the middle of renovations so was a bit noisy, and not a choice we would have made if we had known they were in the middle of all this. We are sure though after the remodeling is completed... More 

Was this review helpful? Yes
GeneralManager707, Director of Sales at Red Roof Inn & Conference Center Lubbock, responded to this review

Thank you for sharing your experience with us and others. I am happy to hear you enjoyed your stay. We are so excited about the renovation. I hope that we will see you next time your travels require lodging. More 

Dallas, Texas
2 reviews
1 of 5 stars Reviewed April 22, 2015 via mobile

After a long cross country trip we ended up here late one evening. This place is awful. Room stinks, old decor and dirty old carpet. I travel a lot and this rates as one of the worst hotels. I slept in my clothes because it just felt dirty. Had to have the tv on to attempt to drown out the... More 

Was this review helpful? Yes
GeneralManager707, Director of Sales at Red Roof Inn & Conference Center Lubbock, responded to this review

Thank you for sharing your experience with us and others. I apologize for the problems you experienced during your stay. Fortunately we are in the middle of renovation and hope to have it complete soon. It is our hope that you will reconsider and join us again next time you require lodging. More 

1 review
5 of 5 stars Reviewed April 19, 2015 via mobile

I booked this hotel for my parents stay while visiting a relative in the hospital. I made a few mistakes on my online reservation and called the front desk to have these corrected. Gracie was quick to solve the reservation problems and very friendly! We later encountered a different mistake of mine and Gracie was out of their hands to... More 

Was this review helpful? Yes
GeneralManager707, Director of Sales at Red Roof Inn & Conference Center Lubbock, responded to this review

Thank you so much for letting us and others know how wonderful your stay was. We love to hear how our employees are giving exceptional customer service. They are a valuable asset. We look forward to seeing you again in the future. More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 18, 2015 via mobile

This place sucks. By far the worse hotel I've ever stayed in. Smells like cigarettes in non smoking rooms. Sketchies walking around everywhere. Everything is sticky. black ladies fight in the middle of the night. This place sucks, stay somewhere else for a little more money. You'll do yourself a favor. I was so sketched out I put a chair... More 

Was this review helpful? Yes 1
GeneralManager707, Director of Sales at Red Roof Inn & Conference Center Lubbock, responded to this review

Thank you for sharing your concerns with us and others. I apologize for the problems you encountered during your stay. I can assure you the corrective measures have been taken to ensure this does not happen in the future. We are currently renovating and it is our hope that you will join us again in the future. More 

Contributor
12 reviews 12 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed March 28, 2015

The room had a horrible smoke stinch in it. Burn holes in linens. I found a cigarette bud in the bed. The elevator barely worked. The hallway REEKED of weed, and the staff seemed super careless. Spend an extra $20 to stay at a nicer, drug free environment. But the bathroom was pretty clean. Seriously.

Was this review helpful? Yes 1
GeneralManager707, Director of Sales at Red Roof Inn & Conference Center Lubbock, responded to this review

Thank you for sharing your experience with us and others. I am sorry to hear we fell short during your visit. I apologize for the problems you experienced during your stay. We are currently going through renovation and I hope that you will join us again next time you are in Lubbock. More 

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed March 24, 2015

The staff was wonderful helpful and willing to make you feel like your family. Alot of reveiws says "oh no dont waste your time ". My husband and i say hell other ppl want and expect way to much . I don't understand why anyone has a probelm . The price was right and yes it may need a make... More 

Was this review helpful? Yes
GeneralManager707, Director of Sales at Red Roof Inn & Conference Center Lubbock, responded to this review

Thank you for sharing your experience with us and others. Thank you for being a loyal customer. You are right...we are renovating. We hope to see you back in the near future. More 

Contributor
19 reviews 19 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed March 17, 2015

1st night was king size room. Water dripping all night. Bath could not be run without shower head flowing and we were next to the stairwell which provided loud noise all night long . Changed us to room with two beds next morning which is a pain to have to load up & move but this room is better. Where... More 

Was this review helpful? Yes
GeneralManager707, Director of Sales at Red Roof Inn & Conference Center Lubbock, responded to this review

Thank you for sharing your experience with us and others. I would like to apologize for the inconvenience of having to move rooms. I am happy to hear that the problem was resolved and you were satisfied. I hope that we will see you next time your travels bring you to Lubbock. More 

hobbs nm
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 12, 2015

well after reading this reviews I don't understand? cause I've stayed here so many times and I have never seen what some reviews are saying! I was happy with my room,the staff,my over all stay! I have had friends,family stay here also,have gone back! I have never been unhappy with my room are the motel!

Was this review helpful? Yes 1
GeneralManager707, Director of Sales at Red Roof Inn & Conference Center Lubbock, responded to this review

Thank you for sharing with us and others how wonderful your stay was. Thank you for being a loyal guest. I would also like to thank you for referring us to your friends and family. We look forward to seeing you next time. More 

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