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Red Roof Inn & Conference Center Lubbock

2.5 of 5
6624 Interstate 27, Lubbock, TX 79404
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Red Roof Inn & Conference Center Lubbock
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Ranked #42 of 57 Hotels in Lubbock
A recent review
4 of 5 stars reviewed 3 weeks ago
Michelle T
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160 reviews from our community

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    13
    20
    56
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Contributor
11 reviews 11 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The room had a horrible smoke stinch in it. Burn holes in linens. I found a cigarette bud in the bed. The elevator barely worked. The hallway REEKED of weed, and the staff seemed super careless. Spend an extra $20 to stay at a nicer, drug free environment. But the bathroom was pretty clean. Seriously.

Was this review helpful? Yes
GeneralManager707, Director of Sales at Red Roof Inn & Conference Center Lubbock, responded to this review

Thank you for sharing your experience with us and others. I am sorry to hear we fell short during your visit. I apologize for the problems you experienced during your stay. We are currently going through renovation and I hope that you will join us again next time you are in Lubbock. More 

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 3 weeks ago

The staff was wonderful helpful and willing to make you feel like your family. Alot of reveiws says "oh no dont waste your time ". My husband and i say hell other ppl want and expect way to much . I don't understand why anyone has a probelm . The price was right and yes it may need a make... More 

Was this review helpful? Yes
GeneralManager707, Director of Sales at Red Roof Inn & Conference Center Lubbock, responded to this review

Thank you for sharing your experience with us and others. Thank you for being a loyal customer. You are right...we are renovating. We hope to see you back in the near future. More 

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

1st night was king size room. Water dripping all night. Bath could not be run without shower head flowing and we were next to the stairwell which provided loud noise all night long . Changed us to room with two beds next morning which is a pain to have to load up & move but this room is better. Where... More 

Was this review helpful? Yes
GeneralManager707, Director of Sales at Red Roof Inn & Conference Center Lubbock, responded to this review

Thank you for sharing your experience with us and others. I would like to apologize for the inconvenience of having to move rooms. I am happy to hear that the problem was resolved and you were satisfied. I hope that we will see you next time your travels bring you to Lubbock. More 

hobbs nm
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 12, 2015

well after reading this reviews I don't understand? cause I've stayed here so many times and I have never seen what some reviews are saying! I was happy with my room,the staff,my over all stay! I have had friends,family stay here also,have gone back! I have never been unhappy with my room are the motel!

Was this review helpful? Yes 1
GeneralManager707, Director of Sales at Red Roof Inn & Conference Center Lubbock, responded to this review

Thank you for sharing with us and others how wonderful your stay was. Thank you for being a loyal guest. I would also like to thank you for referring us to your friends and family. We look forward to seeing you next time. More 

New Mexico
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 5, 2015

I'm not one to write reviews, but this one is a must. Do not stay here, this is an hourly facility, need I say more? Beer bottles in the elevator, and people putting cigarette butts out in the elevator. The rooms have single pane windows and the condensation was building up on the inside of the glass-running down and soaking... More 

Was this review helpful? Yes 1
GeneralManager707, Director of Sales at Red Roof Inn & Conference Center Lubbock, responded to this review

Thank you for sharing your experience with us and others. I apologize for the problems you encountered. We take each of these problems you encountered very serious and are working to resolve each task. I hope that you will reconsider and join us in the future. More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 22, 2015

If you work hard for a better standard of living and you love your kids....You don't want to stay here!!!! Junkies,Parolees and Prostitutes.Garbage piled up in the hallway Drug abusers being thrown out into the hallway,This is no exaggeration!! The staff at the front desk were decent but I think it's probably to the point where the inmates are running... More 

Was this review helpful? Yes 2
GeneralManager707, Director of Sales at Red Roof Inn & Conference Center Lubbock, responded to this review

Thank you for sharing your experience with us and others. We value guest feedback whether it be positive or negative. I apologize for the problems you encountered during your recent stay. I can assure you I have taken the steps necessary to correct each issue. I hope that you will reconsider and join us in the future. More 

2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 27, 2015

I get that it is an old facility, and I get that it is cheaply priced, but that was the worst hotel I've ever stayed at. First and foremost, the peep hole was on backwards, leading my mind to believe it is some sort of creepy fap factory. Secondly, the carpet was filthy and wrinkled. Thirdly through whatever... sheets were... More 

Was this review helpful? Yes 3
GeneralManager707, Director of Sales at Red Roof Inn & Conference Center Lubbock, responded to this review

Thank you for sharing your experience with us and others. I am sorry we fell short during your recent visit. I can assure you we have completed each task at hand. I hope that you will join us again in the near future. More 

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 13, 2015

one positive thing. The shower head was very powerful which is good. The rest is horrible. It smells like smoke the moment you walk in should have turned around but I had pre paid the room 5 times normal because of the game. Bed linens dirty carpet wet disgusting crud everywhere. Very very dirty nothing clean about the rooms. Throw... More 

Was this review helpful? Yes 1
GeneralManager707, Director of Sales at Red Roof Inn & Conference Center Lubbock, responded to this review

Thank you for sharing your experience with us and others. I would like to apologize for the problems you experienced during your stay. I can assure you I have taken the steps necessary to correct each issue. I hope that you will reconsider and join us next time you visit the area. More 

Hayesville
Senior Contributor
32 reviews 32 reviews
28 hotel reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed January 6, 2015

I can not believe this hotel has any decent ratings. It is filthy. The moment you walk though the door all you smell is mold. We wanted a no smoking room so for those you must park in a dark dingy alley, on the backside of the building. The night we were there the back lot was covered in ice... More 

Was this review helpful? Yes 1
GeneralManager707, Director of Sales at Red Roof Inn & Conference Center Lubbock, responded to this review

Thank you for sharing your experience with us and others. I am sorry we fell short during your recent visit. I can assure you I have taken the steps necessary to correct the problems you encountered during your visit. I hope that you will join us next time you are in town. More 

Houston, Texas
1 review
4 of 5 stars Reviewed January 5, 2015

First of all you have to understand, this is not a five star hotel, so don't expect that. It is a very good hotel for what you pay for nightly stay. It is an old facility, but rooms and linens are clean. Staff is exceptionally good and leaning to help you beyond their limits. During my stay on new year... More 

Was this review helpful? Yes
GeneralManager707, Director of Sales at Red Roof Inn & Conference Center Lubbock, responded to this review

Thank you for sharing your experience with us and others. We appreciate guest feedback whether it be positive or negative. Thank you for complimenting the staff. We hope to see you next time your travels bring you to Lubbock. More 

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