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Hawthorn Suites by Wyndham Lubbock

3.0 of 5
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4435 Marsha Sharp Freeway, Lubbock, TX 79407
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Hawthorn Suites by Wyndham Lubbock
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Ranked #20 of 57 Hotels in Lubbock
A recent review
4 of 5 stars Reviewed July 21, 2014
ahleenahtah Houston, Texas
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649 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Hawthorn Suites by Wyndham Lubbock
See the most recent reviews
Lubbock
1 review
1 of 5 stars Reviewed July 21, 2014

We cancelled last night at the holiday inn express to stay at the Hawthorne... My daughter loved it the first time we stayed here! The shower had mold all around the bottom of it. The shower curtain was to short so the whole bathroom floor was wet. There was sparkle on the wall and looked like it was under construction.... More 

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes
Michelle T, Manager at Hawthorn Suites by Wyndham Lubbock, responded to this review

Deann D, Thank you for the feedback regarding your visit at the hotel. As of August 1 the hotel will be under new management. This is not our typical high standard of operation and for that I apologize. We hope you will give us another try the next time you visit Lubbock. More 

Houston, Texas
Contributor
16 reviews 16 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed July 21, 2014

Overall I thought this was a decent hotel for the price. I stayed this last Saturday evening and the young guy who checked me in was very pleasant. The hotel and room were decorated nicely. The pool was kind of a murky green color which seemed a bit abnormal (not that my kids cared, they swam for hours and they're... More 

Was this review helpful? Yes
Michelle T, Manager at Hawthorn Suites by Wyndham Lubbock, responded to this review

Ahleenahtah, Thanks for taking the time to communicate the shortfalls you experienced during your recent stay. As of August 1 the hotel will be under new management. I have shared your feedback with the staff so we can address the pool and housekeeping issues. We look forward to your next visit to Lubbock! More 

Lubbock
1 review
4 of 5 stars Reviewed July 17, 2014

Nice hotel. Stay often but the internet connect ability is a problem. The purpose of my visits to Lubbock requires me to have internet access to complete projects

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes
Michelle T, Manager at Hawthorn Suites by Wyndham Lubbock, responded to this review

Stacey A, Thank you for the TripAdvisor review. We are sorry you found the internet connection not up to standard. As of August 1 the hotel will be under new management. Your comments will help us to improve our guest experience. We hope to see you again on your next trip to Lubbock. More 

Austin
Top Contributor
139 reviews 139 reviews
76 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed July 15, 2014

I found this Hawthorn welcoming. The staff was professional. I saw that they had a small full bar. The indoor pool looked a bit green and uninviting. A young boy riding the elevator with me said the hot tub was cool. My room was on the top floor and was big and clean. I had two windows and one of... More 

Was this review helpful? Yes
Michelle T, Manager at Hawthorn Suites by Wyndham Lubbock, responded to this review

offseasonfun, Thank you for your honest and thorough feedback about our hotel. As of August 1 the hotel will be under new management and we work hard to provide a great experience for our guests. We look forward to your next visit and having you experience our award winning service. More 

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