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Hawthorn Suites by Wyndham Lubbock

3.0 of 5 Hotel   |   4435 Marsha Sharp Freeway, Lubbock, TX 79407
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Ranked #25 of 56 hotels in Lubbock
A recent review
5 of 5 stars reviewed 1 week ago
Skier134 Dallas, Texas
  • Reviews (510)
  • Photos (57)
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510 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Chapala, Mexico
Top Contributor
77 reviews 77 reviews
44 hotel reviews
79 helpful votes 79 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

We booked this hotel through Booking.com with points we had saved. Wyndham must buys these broken down hotels to add to their stable of locations. They must have gotten a good price on this location, Cheap. The hotel has seen better days and could use a make over. Our room was very dark and had a well used odor. Too... More

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 1 week ago

Perfect hotel for our family. Lots of space and friendly staff. Delicious breakfast and close to attractions.

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes
Michelle T, Guest Relations Manager at Hawthorn Suites by Wyndham Lubbock, responded to this review

Todd G, Thank you for your recent review. We're delighted you enjoyed your stay with us and look forward to seeing you many more times in the future! More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

I was pleasantly surprised at the cool style of the hotel immediately upon entering, front desk attendants were so friendly and welcoming. I entered my room and thought cool... Didn't expect such a large room and the decor almost seemed like a W hotel. Then I started looking around... The room seemed like it hadn't been maintained in years. Big... More

Was this review helpful? Yes 1
Michelle T, Guest Relations Manager at Hawthorn Suites by Wyndham Lubbock, responded to this review

Blonddbc, I am sorry to hear about the problems you encountered at our hotel. This is not typical of our hotel and we are sorry we let the ball drop. We are always looking for ways to improve our guest experience and appreciate the feedback. We have shared your review with our housekeeping department and have used your review as... More

1 review
3 of 5 stars Reviewed 2 weeks ago

Was told the property is under new ownership, which may be a good thing. Staff was friendly, but more training is needed, as well as more staff at the front desk. Carpet in the hall ways was stained with a small odor. Staff was spraying for the odor which helped. Rooms were large enough, but toiletries were lacking. Largest complaint... More

Was this review helpful? Yes
Michelle T, Guest Relations Manager at Hawthorn Suites by Wyndham Lubbock, responded to this review

Danceman57, Thank you for your feedback regarding your recent stay with us. Guest comments allow us to gauge the level of service we provide, and we always appreciate it when guests take the time to let us know how we’re doing. The hotel management and staff have received a copy of your comments and are reviewing them for any opportunities... More

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Additional Information about Hawthorn Suites by Wyndham Lubbock

Address: 4435 Marsha Sharp Freeway, Lubbock, TX 79407
Phone Number:
Location: United States > Texas > Lubbock
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hawthorn Suites by Wyndham Lubbock 3*
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Also Known As:
Hawthorn Suites By Wyndham Lubbock Hotel Lubbock
Lubbock Hawthorn Suites

57 photos of this hotel

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Bathroom (7)
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Other (30)

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Room/suite (6)
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Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
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Official Description (provided by the hotel)
Enjoy comfort and convenience at Hawthorn Suites by Wyndham Lubbock near Texas Tech University. Each spacious room comes with free high-speed Internet access, a pillow-top mattress, flat-screen TV, separate work area and a fully equipped kitchen or kitchenette with microwave, refrigerator and stove. Begin your day with our free hot breakfast buffet and a free USA Today. Work out in our fitness center overlooking our heated indoor pool and spa. We offer meeting space, a business center, guest laundry and valet service. Pick up a souvenir in our gift shop, and rest easy knowing there is a 24-hour convenient store for essentials. ... more   less 
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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