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Hawthorn Suites by Wyndham Lubbock

3.0 of 5
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4435 Marsha Sharp Freeway, Lubbock, TX 79407
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Hawthorn Suites by Wyndham Lubbock
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827 Reviews from our TripAdvisor Community

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Fort Lauderdale, Florida
1 review
5 of 5 stars Reviewed 2 days ago NEW

This is my first time staying at Hawthorn Suites. I travel frequently to Lubbock for work. I have stayed at several hotels in the area and I must say this will be my "go to" hotel when in Lubbock. Hopefully you are fortunate enough to check-in when Dee is working. He is very friendly and truly cares for the well-being... More 

Helpful?
Thank Andrea R
Blackwell, Texas
1 review
5 of 5 stars Reviewed 3 days ago NEW

This room was booked by a company for me, upon arriving at the property and coming into the registration area I was greeted by Dee. He was the nicest, kindest man. During my stay at any point coming or going thru the lobby area he called me by my name. I felt as if he had known me forever. Outstanding... More 

Review collected in partnership with Hawthorn Suites by Wyndham

Helpful?
Thank foodservice2016
AshleyCash, General Manager at Hawthorn Suites by Wyndham Lubbock, responded to this review

Dear Foodservice2016 WOW! I am very pleased that you were so impressed by Dee's excellence in customer service. We will make sure to share your feedback with him. It is always a pleasure to know when our team has excelled in meeting your expectations and our high standards. We look forward to welcoming you back in the future and wish... More 

Travelers are raving about these Lubbock hotels

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

I have stayed here for multiple business and personal trips. Great clean and spacious rooms and the staff is excellent. The breakfast is always good and Dee always makes sure our stay is excellent. Would recommend this hotel to my family and friend.

Helpful?
Thank Somer H
AshleyCash, General Manager at Hawthorn Suites by Wyndham Lubbock, responded to this review

Dear Somer H Thank you so much for your loyalty to our Hawthorn Suites in Lubbock. I thank you for taking the time to leave us your feedback. I will make sure that we share your feedback with Dee and the rest of our team. We would absolutely be delighted to serve your friends and family in the future. We... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Unparalleled, genuine customer service. The staff without question goes out of their way to make sure that I’ve felt at home while staying at their hotel. The rooms have always been comfortable, extremely spacious, and clean. Can’t say enough great things about Dee! The consideration he’s taken to ensure that I have everything I need as a guest in his... More 

Helpful?
Thank Rebecca L
AshleyCash, General Manager at Hawthorn Suites by Wyndham Lubbock, responded to this review

Dear Rebecca WOW- Thank you so much for leaving us such genuine feedback. We will make sure that we share your feedback with our team and especially Dee. He is such an asset to our customers and always goes above and beyond in the name of Service. We look forward to seeing you in the future and we wish you... More 

Houston, Texas
1 review
4 of 5 stars Reviewed 2 weeks ago

Nice hotel. Late cleaning and we had to ask the breakfast attendant to refill stations. Other than that the hotel was very nice.

Review collected in partnership with Hawthorn Suites by Wyndham

Helpful?
Thank dgarris40
AshleyCash, General Manager at Hawthorn Suites by Wyndham Lubbock, responded to this review

Dear Dgarris Thank you so much for your feedback. I am terribly sorry for the inconvenience you experienced while at our property. We will work on ensuring our team is servicing your needs in a more timely manner. I thank you for your patience in this matter and we look forward to seeing you in the future. Sincerely Ashley Cash More 

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