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Hawthorn Suites by Wyndham Lubbock

3.0 of 5 Hotel   |   4435 Marsha Sharp Freeway, Lubbock, TX 79407
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Ranked #24 of 56 Hotels in Lubbock
A recent review
4 of 5 stars reviewed 2 days ago
Cj M Magnolia, Texas
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533 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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San Antonio, Texas, United States
1 review
2 of 5 stars Reviewed 2 days ago NEW

When we checked in on 7/25, the toilet was so filled with black mold that I requested it be cleaned while we were out to dinner. I also mentioned that I needed an iron (ironing board but no iron in the room) at the same time. I was told that we would have one that evening. We did not. The... More

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Weatherford, Texas
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 of 5 stars Reviewed 3 days ago NEW

It was awful, our sheets had stains all over them, the carpet leading from the elevator to our room was one stain after the other. All of the furniture in our room had stains. The bathroom looked like it was falling apart. The toilet paper holder was dangling off the wall. The shower curtain was too short so there was... More

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Arlington, Texas
Senior Contributor
40 reviews 40 reviews
18 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel has the potential to be great, but has some work to get there. The staff is friendly and helpful - from the lady taking care of breakfast to maintenance workers in the hallways to the front desk staff. I greatly appreciate that the hotel is 100% smoke-free, but if it is raining, the whole bottom floor reeks of... More

Was this review helpful? Yes
Michelle T, Guest Relations Manager at Hawthorn Suites by Wyndham Lubbock, responded to this review

Jessica L, Thank you so much for taking the time to leave us your feedback. Guest comments allow us to gauge the level of service we provide, and we always appreciate it when guests take the time to let us know how we’re doing. I apologize that you experienced some issues during your stay. Guest satisfaction is our top priority,... More

WARRENTON
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My husband and I love this hotel. The front desk staff are so helpful and friendly. We had a studio suite with two queen beds, and it worked great for us. I was leary after reading some negative reviews, but we had a wonderful experience! Our room was quiet, clean and spacious.One of our window shades didn't work properly, but... More

Was this review helpful? Yes
Michelle T, Guest Relations Manager at Hawthorn Suites by Wyndham Lubbock, responded to this review

SundayrOse_12, I so enjoyed reading your review, as did the team when I forwarded it to them. We take a lot of pride in providing outstanding guest service, and I'm delighted to see that our efforts helped make your stay a memorable one. Reviews such as yours are always rewarding, and we're delighted you enjoyed your stay with us. It's... More

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Additional Information about Hawthorn Suites by Wyndham Lubbock

Address: 4435 Marsha Sharp Freeway, Lubbock, TX 79407
Phone Number:
Location: United States > Texas > Lubbock
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hawthorn Suites by Wyndham Lubbock 3*
Number of rooms: 132
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Also Known As:
Hawthorn Suites By Wyndham Lubbock Hotel Lubbock
Lubbock Hawthorn Suites

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