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Hawthorn Suites Lubbock


Hotel class 3.0 of 5
4335 Marsha Sharp Fwy, Lubbock, TX 79407
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Reviews you can trust

73% Recommend
4.0 of 5 stars 15 reviews
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Great hotel!
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5 of 5 stars
DFWMOM   13 contributions
DFW, Texas
Nov 26, 2009 | Trip type: Family

We stayed here while on a college visit to Texas Tech. What a great place! The room was huge, the beds and pillows comfy and it was all very clean. VERY convenient to Tech, a couple of miles down the road. A few minor drawbacks already noted in the hard furniture(so we lay on the comfy beds!) and the window... more

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5 of 5 stars
LabsR1st   4 contributions
Amarillo, TX
Oct 16, 2009 | Trip type: Solo travel

I am SO grateful for this lovely hotel in Lubbock! I travel to Lubbock frequently and have always dreaded the mediocre rooms available there. This hotel is everything you hope to find when spending a night or more away from home. My suite had the most comfy pillow-top bed with zillions of pillows and topped with a puffy duvet. The... more

Management response from
Jessi Holeman, Director of Sales

Thank you for taking time to review our Brand New Hawthorn Suites! We appreciate your time and are thrilled to know that you enjoyed your stay. We look forward to your return. Thanks!!

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5 of 5 stars
snowflake1986   2 contributions
hobbs
Sep 22, 2009 | Trip type: Couples

Everyone Was Very Nice and helpful at the front desk. The entire hotel was decorated very nice. There was plenty of room in our suite and bathroom. It was nice to be able to have drinks at the bar located inside the hotel,the bartender was very nice and professional. I'm from out of town and make trips to Lubbock very... more

Management response from
Jessi Holeman, Director of Sales

Thank you for your review! We are ecstatic to hear that you completely enjoyed your stay with us. We look forward to seeing you again!!

Great rooms
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5 of 5 stars
DerekJones4   1 contribution
Florida
Sep 21, 2009 | Trip type: Business

5 star rooms, just fantastic. The rest of the hotel is good. very clean, great service. One minor issue and the team was all over it. more

Management response from
Jessi Holeman, Director of Sales

Thank you for taking time to let the world know about your experience at our hotel! I am glad to hear that although you experienced a small issue with our hotel, the staff exceeded your expectations in correcting the issue! Thank you for bringing the matter to teh attention of the staff. When we know there is a problem, we...

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5 of 5 stars
Nene1966   1 contribution
San Antonio
Sep 19, 2009 | Trip type: Couples

I work at the Westin hotel and would definitely recommend this place to stay if you are travelling to Lubbock. It was amazing for the price....very nice and clean! They served great breakfast and the bed was very comfortable. Easy access to Texas Tech University. We will definitely come back! more

Management response from
Jessi Holeman, Director of Sales

Thank you so much for taking time to review our hotel. We are always pleased to hear about our guests' great experiences. The Hawthorn Suites takes every guest correspondence very seriously and we adjust our service and product as needed in our quest to be Lubbock's #1 hotel. We look forward to your next visit. Thanks!!

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5 of 5 stars
homefree   11 contributions
Indiana
Sep 4, 2009

I am surprised to read the negative reviews of this hotel. I found the hotel to be in excellent condition and very clean. It is new, modern and a very good value. That's what compelled me to post this review. I was very pleased with my room and didn't have any issues with it. Over the years, I have stayed... more

Management response from
Jessi Holeman, Director of Sales

Thank you for your review! We are always happy to hear about a satisfied guest. Our goal is to be Lubbock's #1 hotel and comments through avenues such as our brand surveys, Expedia, Priceline, and TripAdvisor let us know what we need to improve upon and what we are doing right. We look forward to seeing you again and again....

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2 of 5 stars
rossbo1   35 contributions
Austin, TX
Aug 17, 2009 | Trip type: Family

Wow - what a great* hotel!!! New and clean, the suites are huge as are the bathrooms. Very modern with all the features and GREAT* beds - very attractive. Good breakfast buffet, and a nice little bar. However, you need to fix your satellite system by getting cable. Ever think of that? We only had two channels in our room... more

Management response from
Jessi Holeman, Director of Sales

Thank you for taking time to review our hotel. We are glad that you rated us very highly for cleanliness, rooms, service, and location. To be able to provide the channels that we do and stay ahead of our competition, we rely on satellite programming. Just the same as cable, satellite programming can be disrupted. We apologize that while you...

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1 of 5 stars
hotpink17   3 contributions
Texas
Aug 6, 2009 | Trip type: Business

1. When we booked the hotel room we were informed that all the rooms had a full kitchen. When we got in our room it had a micro fridge and microwave. When the problem was brought to the attention of the night front desk clerk she informed us we could pay at least $20 more a night for what we... more

Management response from
Jessi Holeman, Director of Sales

Thank you for taking time to review our hotel. I apologize that you had issues with your rooms. Every one of our suites has a kitchenette which is defined as a sink or wet bar area, refrigerator, and microwave (ours additionally have a toaster and coffee maker). Many people confuse the term kitchenette with kitchen, Only our upgraded suites (the...

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5 of 5 stars
ndeel   1 contribution
Odessa, Texas
Aug 6, 2009 | Trip type: Business

From the very beginning Jessi made my task of coordinating rooms for 96 players and minimum of 18 coaches a breeze. She and Heather had everything ready and available upon my arrival and the process was very smooth and effortless on my part. The breakfast room as fabulous and the coffee delicious. Thank you for a wonderful experience. We will... more

Management response from
Jessi Holeman, Director of Sales

Thank you for your review! We are delighted that every step of your group process was easy and memorable. Our team of professionals from houskeeping to the front desk and sales office are dedicated to complete guest satisfaction. We are always pleased to hear positive remarks. Your kind words are more appreciated than we could ever express. Thank you for...

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5 of 5 stars
cactusgirl1   1 contribution
west texas
Aug 6, 2009 | Trip type: Business

This is a hidden gem. Don't let the outside deceive you. They could use some landscaping, but that will come. Walk inside and you will feel like you are in a metro area luxury hotel. Swank bar, sweet lap pool and the beds are to die for. This is a business/couples hotel. Kids are welcome, but the overall atmosphere is... more

Management response from
Jessi Holeman, Director of Sales

Thank you for your review! We strive to provide a comfortable and luxurious experience for every guest and it is wonderful to hear we dazzled you. Our landscaping is a little rough, but it is definitely coming along. Our saltwater pool, sleeper sofas, and complimentary complete breakfast buffet are favorites for families with children. Our spacious and contemporary suites with...

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Hawthorn Suites Lubbock Also Known As

  • Lubbock Hawthorn Suites
Address: 4335 Marsha Sharp Fwy, Lubbock, TX 79407
Lubbock Hotels Hawthorn Suites Lubbock
4.0/5.0
15