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Americas Best Value Inn-Lubbock East

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150 Slaton Road, Lubbock, TX 79404
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Americas Best Value Inn-Lubbock East
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94 Reviews from our TripAdvisor Community

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Clovis, New Mexico
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Come to Lubbock the night before a small hospital stay and decided to stay here. We made a very good choice! The price was great for the room we got. Walked in the room and for this price WOW! Just what I needed on a night before surgery! A very nicely designed hot tub in the room. The whole room... More 

Helpful?
Thank Michelle M
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 30, 2015 via mobile

I was traveling alone and wanted someplace safe and cheap. I liked the price and saw the reviews that the beds were comfortable. I checked in, took a hot bath and crawled into a comfortable bed. I didn't see any bugs, hear any noise and the breakfast the next morning, though not awesome, it was warm and filling. The staff... More 

Helpful?
Thank Vonda L
Austin, Texas
1 review
1 of 5 stars Reviewed November 30, 2015

The bugs and brown spots on the sheets and blankets mentioned in these other reviews are bed bug feces, blood trails, bed bug skins/casings, or bed bugs themselves. I am now an expert on these things since picking up bed bugs at this motel. After I returned home, neither I or my sons had reactions to the bites (most people... More 

Helpful?
Thank julie m
Winnsboro, Texas
1 review
5 of 5 stars Reviewed October 17, 2015

We had to stay somewhere in Lubbock unplanned, and when we checked into this hotel it was cheap and the staff was very friendly. We stayed much longer than anticipated and Jessie Duarte at the front desk was more than happy to accommodate and get us another room for two more nights. He was great and somehow got us a... More 

Helpful?
Thank Al G
ABVILubbock, Guest Relations Manager at Americas Best Value Inn-Lubbock East, responded to this review

Hello Al G, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! We are pleased that our staff was able to accommodate you when you planned to extend your stay. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our... More 

1 review
2 of 5 stars Reviewed October 12, 2015

This is simply a cheap hotel. Cheap price, cheap experience. I liked the room size and the bed was pretty comfortable. The only complaint I have is there were little tiny brown spots all over the sheets and blankets. Not sure what that was. The tv channels came in very fuzzy too.

Helpful?
Thank Dri A
ABVILubbock, Guest Relations Manager at Americas Best Value Inn-Lubbock East, responded to this review

We are so glad that you enjoyed your stay including the size of your room and the comfort of your bed. Thank you for your business and please do come and stay with us again very soon! More 

1 review
1 of 5 stars Reviewed September 27, 2015

This is a motel, not a hotel. Maroon wall, green carpet ... oh, and bugs!!! There were large black bugs in our room, and then we found a roach in the morning crawling on the bed!!! Management was very accommodating and nice, but I can only say that it provided a roof over our head and a cold A/C.

Helpful?
Thank Cheryl R
ABVILubbock, Guest Relations Manager at Americas Best Value Inn-Lubbock East, responded to this review

I am so sorry for the unfortunate incident that you experienced regarding the visit of unwelcome pests in your guest room. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We hope to see you again someday and... More 

Fife, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed September 15, 2015

This Motel really is excellent. The staff couldn't have been any more helpful or friendly. It cost just £40 plus tax (around £60) a night to stay there and for that you get free internet access (on a PC/printer in reception which is accessible to everyone or through Wi-Fi), a huge range of options for a buffet breakfast (including waffles,... More 

Helpful?
Thank mah555
ABVILubbock, Guest Relations Manager at Americas Best Value Inn-Lubbock East, responded to this review

I am happy to learn that you enjoyed the value and the amenities of our hotel. We are all pleased to learn we were able to make you feel at home and that our services and accommodations lived up to your expectations. It means a lot to us that you've allowed us to be such an important part of your... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed September 13, 2015 via mobile

If you want to spend the return trip cleaning bed bugs out of your belongings, then stay here. We woke up around 4:30 and our bed and chair were covered in bed bugs. We quickly started moving everything and trying to get rid of them. We went to the office once everything was out of the room. The person working... More 

Helpful?
2 Thank Kara F
ABVILubbock, Guest Relations Manager at Americas Best Value Inn-Lubbock East, responded to this review

I am very sorry to hear that you experienced such unusual circumstances and inconveniences during your most recent stay with us, especially that we were not able to address the issues and misunderstandings right away. I hope you will accept our sincerest apologies for the service that you did not receive regarding the necessity of correcting such issues as quickly... More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed September 12, 2015 via mobile

We booked a room because they had pet friendly accommodations. When we got there, the pool was closed and the Inn almost looked closed. We arrived to a room with gross stained carpet. The front of the AC unit actually fell off when we tried to turn it on. When we finally did get the AC turned on, it ran... More 

Helpful?
1 Thank Jessica C
ABVILubbock, Guest Relations Manager at Americas Best Value Inn-Lubbock East, responded to this review

We appreciate your time in sharing the details of your recent experience with us, though your impression of our services and accomodation is quite distressing. I apologize for the inconveniences that you experienced and I want to assure you that we are continuously improving through guest feedback and suggestions. We hope that you will accept our sincerest apologies and return... More 

Bryan, Texas
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed August 22, 2015 via mobile

This room was really good for the price! Staff were friendly and kind. Great service with a smile. We were simply passing through and needed a place. Rooms were clean with no smoke smell! Doors opening to the outside which were important for pulling a trailer. Breakfast was better than usual and hot! Very quiet motel!

Helpful?
Thank BevandMike2013
ABVILubbock, Guest Relations Manager at Americas Best Value Inn-Lubbock East, responded to this review

We are so glad that we were able to provide you with such an enjoyable experience at our hotel. Thank you for choosing our Americas Best Value Inn and we look forward to your next visit. More 

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