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Staybridge Suites Lubbock

#14 of 57 Hotels in Lubbock
Certificate of Excellence
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2515 19th Street, Lubbock, TX 79410 (Formerly Hawthorn Suites)
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Staybridge Suites Lubbock
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Staybridge Suites Lubbock
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81 reviews from our community

Traveler rating
    33
    28
    12
    5
    3
See reviews for
22
9
13
33
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Texas
Top Contributor
95 reviews 95 reviews
24 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed April 11, 2015

Property well-maintained. Staff helpful. But the rooms are not well-insulated. Could hear toilets flush upstairs and people in rooms next door. AC also noisy. Not a great value (or a great place) for someone trying to just catch a night's rest.

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StaybridgeLubbockGM, General Manager at Staybridge Suites Lubbock, responded to this review

Hi Cotney! Thank you for your review of our hotel. I apologize that you did not get a good night's rest while with us. We do have an upcoming renovation in the beginning of 2016. This will help with reduction of noise from other rooms and A/C noise. We hope that you will come and see us again after our... More 

El Paso, Texas
Contributor
14 reviews 14 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 13, 2015

A little skeptical at first but very clean and nice. Would stay here again. Very convenient to Texas Tech and restaurants. I stayed in a room with a queen bed and was well laid out. Did not eat at the free included breakfast Parking was very easy and staff was great.

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StaybridgeLubbockGM, General Manager at Staybridge Suites Lubbock, responded to this review

Hello EPT_Traveler! We are so glad that you stayed with us and that you had a great stay! We look forward to seeing you again if you are ever in Lubbock! More 

Contributor
20 reviews 20 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed March 11, 2015

Average, is the perfect way to describe this hotel. Convenient to Texas Tech & has lots of restaurants close by. It is an older hotel, & bedroom VERY small, but it was clean. The heater/cooler is very noisy, luckily it didn't have to go on very often. The bed was comfortable & it was feather/down free just as we requested.... More 

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IHGCare, Guest Relations Manager at Staybridge Suites Lubbock, responded to this review

Dear Jen P, Thank you for taking the time to write your review following your recent stay. We are delighted to hear you found the room clean and the bed comfortable. It is unfortunate your stay was negatively impacted by the noise challenges you encountered. We hope this will not deter you from staying with us again. If you have... More 

Houston, Texas
Contributor
13 reviews 13 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 8, 2015

If you're planning a visit to Texas Tech, consider this hotel. It is just across the street from the campus, making almost everything at the university within walking distance. The hotel itself was clean and comfortable. Staff were friendly and willing to assist when asked. I was a bit surprised at the room size. While it was plenty of room... More 

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StaybridgeLubbockGM, General Manager at Staybridge Suites Lubbock, responded to this review

Hi AggieYellowJacket! Thank you for staying with us! I am glad to hear that you had a good stay with us. You can always contact the management staff to discuss any issues you have while staying with us. Our goal is for every guest to receive outstanding guest service while they are with us. We look forward to seeing you... More 

Amarillo, Texas
Top Contributor
117 reviews 117 reviews
21 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed February 16, 2015

Just spent 1 night but was pleased. Excellent service, comfortable bed, large room with refrigerator, 2 burner electric stove, dinner ware, dish washer, the whole 9 yards! Located across from Texas Tech, on 19th and University, gets you anywhere in Lubbock fast.

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StaybridgeLubbockGM, General Manager at Staybridge Suites Lubbock, responded to this review

Hello Admiral_Ross! Thank you for choosing Staybridge Suites Lubbock. We are glad that you had a nice stay with us. We strive to make sure all of our guests receive excellent service while they are here with us. We look forward to seeing you next time you are in Lubbock! More 

Plano, Texas
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 31, 2015

I stayed here for two nights in January 2015 for a visit to TTU. A huge advantage of this place is the location--I could easily walk to campus. As for the hotel itself, I really liked it. My room was comfortable and the kitchenette well-stocked. I truly felt like I could relax after my long drive and when I got... More 

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StaybridgeLubbockGM, General Manager at Staybridge Suites Lubbock, responded to this review

Hi, Plano_Phil! Thank you so much for the great review. We love to see what our amazing guests have to say about our customer service and quality of our hotel. Even more so, we like to see where we can improve, to impress you even more. We strive to maintain a great staff that engages with the guests, and makes... More 

Longview, Texas
Contributor
17 reviews 17 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 2, 2015

Two features of the Suite with one Queen bed made a positive impression upon me. Firstly, our room was located on the first floor, and the ceilings were 10' tall. This feature adds the feeling of spaciousness to the suite. Secondly, the small makeup area between the bed and the bathroom allows the bathroom to be utilized for bath/shower and... More 

Was this review helpful? Yes 1
StaybridgeLubbockGM, General Manager at Staybridge Suites Lubbock, responded to this review

Hello Tim19640114, first off, Congratulations on the graduation of your child! What a great feat and milestone to accomplish. Thank you for your review of our hotel, as we love to get the feedback to see if we can improve our services. We pride ourselves in making sure our guests receive friendly, hospitable service from our staff. We will be... More 

Contributor
14 reviews 14 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 1, 2015

What can I say? We enjoyed our stay! Clean and comfortable rooms. We slept well on their comfortable bed and nice pillows. Friendly and helpful staff who even joked with me about being a Steelers fan in Cowboy country. A great and refreshing hot breakfast with good coffee! I was especially happy with the coffee. Most hotels use cheap coffee... More 

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StaybridgeLubbockGM, General Manager at Staybridge Suites Lubbock, responded to this review

Jennazel, We are so glad that you enjoyed your stay with us! We love all of our guests no matter which team they root for! And I agree the Wolfgang Puck coffee is the best! More 

Rio Rancho, New Mexico
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 28, 2014

We stayed here while visiting Texas Tech U and it was right by campus. The room was spacious and offered a full kitchen and pullout couch as well. It was nothing fancy, but served our purpose and allowed me to get a nice run on campus in the morning. The Holiday Inn Express has nicer rooms, but is way far... More 

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Lisa E, Manager at Staybridge Suites Lubbock, responded to this review

Hello, mkhoosier! Thank you for your recent review of our hotel. We appreciate the great feedback, and will strive to make our property better for your next stay. While the Holiday Inn Express is newer, thus having nicer rooms, we will undergo a renovation in late 2015, and will definitely have a newer look a year from now. Until that... More 

Pflugerville, Texas
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 26, 2014

Great location, easy to find. Wonderful room, lots of space, loved having a sitting area plus two desks, and the kitchenette is a great bonus. Loved that the tv swiveled to any sitting area in the room including the bed. Very clean and the desk clerks are friendly. Recommended!

Was this review helpful? Yes
Lisa E, Manager at Staybridge Suites Lubbock, responded to this review

Ms Weidknecht, Thank you so much for the great review. We are thrilled that you enjoyed your recent stay with us, and that you found our rooms comfortable and guest friendly. We strive to hire the best staff, so that our guests can experience amazing customer service, and true West Texas hospitality when visiting our great city. We look forward... More 

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