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Staybridge Suites Lubbock

#21 of 59 Hotels in Lubbock
Certificate of Excellence
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2515 19th Street, Lubbock, TX 79410 (Formerly Hawthorn Suites)
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Staybridge Suites Lubbock
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88 Reviews from our TripAdvisor Community

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

We have stayed at several hotels in Lubbock while visiting our son at Texas Tech. The location is within walking distance from his dorm and close to good restaurants. The room was spotless and hotel employees were extremely pleasant. Bed was comfortable and the thermostats kept our room temp comfortable, as well. We had a very enjoyable stay at a... More 

Helpful?
1 Thank Mary D
Level Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed January 4, 2016

We were visiting family during the blizzard over the holidays, and the staff was very accommodating and provided good value for money. Despite the weather, they tried their best to live up to the commitment of service and provide the amenities the hotel commits to providing. It's clearly a budget hotel, but a good place for families. My only criticism... More 

Helpful?
1 Thank Tstotland
Houston, TX
Level Contributor
249 reviews
237 hotel reviews
common_n_hotel_reviews_1bd8 453 helpful votes
3 of 5 stars Reviewed December 4, 2015

Good location directly across the street from Texas Tech University, but this place is begging for professional management. When you arrive at the entrance the first impression is that cleaning is not part of the regular schedule here. Trash can was overflowing, & the top was so full of old cigarette butts that they had begun to fall & accumulate... More 

Helpful?
Thank smvhou
IHGCare, Guest Relations Manager at Staybridge Suites Lubbock, responded to this review

Dear smvhou, We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve and continually provide the best guest experience possible. It is nice to know that you find our staff accommodating and pleasant. However, we are truly sorry if the cleanliness... More 

Dallas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed September 7, 2015 via mobile

Great location but needs updating. It was clean and the staff was super helpful but it's the type of place where you don't really want to take your shoes off. Everything was old and therefore worn out. Needs new mattress, needs new everything

Helpful?
1 Thank Travelinhaney
IHGCare, Guest Relations Manager at Staybridge Suites Lubbock, responded to this review

Dear Travelinhaney, hank you for sharing your recent experience at our hotel. We are glad to hear that you found our location convenient for your needs. On the other hand, please accept our sincere apologies for not meeting your expectations in terms of cleanliness. Rest assured our goal is to maintain a clean and sanitary environment for all of our... More 

Houston, Texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 18, 2015

I recently stayed at this Staybridge for a week for work. The place appeared decent and amenities were sufficient. I did enjoy the full kitchen that the rooms provided and the rooms were very spacious. However how their management handled how my roof pouring in water from the room above was very unprofessional and unacceptable. I was woken up at... More 

Helpful?
3 Thank Jganzon
IHGCare, Guest Relations Manager at Staybridge Suites Lubbock, responded to this review

Dear Jganzon, Thank you for taking the time to review our hotel on TripAdvisor. We apologize if your experience was not as pleasant as you would have liked it to be due to the condition of the room and the service rendered by staff. Your feedback is extremely important to us as we strive to improve with each and every... More 

Six Mile, South Carolina
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed June 3, 2015

We were here for 4 days recently. Wonderful hotel conveniently located across the street from Texas Tech. Wonderful amenities, good hot breakfast, great "reception weekdays with wine and beer. The day we were there they also had a salad bar and pizza. Friendly, helpful staff. Complimentary laundry facilities. Outdoor pool and hot tub, but the hot tub wasn't working too... More 

Helpful?
1 Thank hrwendy
LisaAtStaybridge, Director of Sales at Staybridge Suites Lubbock, responded to this review

Hi, hrwendy! Thank you for your great review of our hotel. We are thrilled that you enjoyed our location, amenities, and staff friendliness. Yes, our hot tub was experiencing some issues, and just needed a little TLC (Tender Loving Care). That care has been provided, and is up and running. We appreciate you and your review, and look forward to... More 

Houston, Texas
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed May 27, 2015

My son attended TTU so over the last 4 years we have stayed at this property multiple times. As the 4 years went on the quality steadily declined until the most recent and last trip when it had sunk to a level that is no longer acceptable. As it was graduation weekend the rate for two nights exceeded $600. I... More 

Helpful?
1 Thank walt08
LisaAtStaybridge, Director of Sales at Staybridge Suites Lubbock, responded to this review

Hi, Walt08! Thank you for your recent review on TripAdvisor. We appreciate your review, because we need to know from our guests, where we fell short of your expectations. We are in the process of training a new team of staff and management, and are truly disappointed that you experienced this transition during your stay. Your experience has been addressed... More 

Texas
Level Contributor
115 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed April 11, 2015 via mobile

Property well-maintained. Staff helpful. But the rooms are not well-insulated. Could hear toilets flush upstairs and people in rooms next door. AC also noisy. Not a great value (or a great place) for someone trying to just catch a night's rest.

Helpful?
Thank Cotney
StaybridgeLubbockGM, General Manager at Staybridge Suites Lubbock, responded to this review

Hi Cotney! Thank you for your review of our hotel. I apologize that you did not get a good night's rest while with us. We do have an upcoming renovation in the beginning of 2016. This will help with reduction of noise from other rooms and A/C noise. We hope that you will come and see us again after our... More 

El Paso, Texas
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed March 13, 2015 via mobile

A little skeptical at first but very clean and nice. Would stay here again. Very convenient to Texas Tech and restaurants. I stayed in a room with a queen bed and was well laid out. Did not eat at the free included breakfast Parking was very easy and staff was great.

Helpful?
Thank EPT_Traveler
StaybridgeLubbockGM, General Manager at Staybridge Suites Lubbock, responded to this review

Hello EPT_Traveler! We are so glad that you stayed with us and that you had a great stay! We look forward to seeing you again if you are ever in Lubbock! More 

Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed March 11, 2015

Average, is the perfect way to describe this hotel. Convenient to Texas Tech & has lots of restaurants close by. It is an older hotel, & bedroom VERY small, but it was clean. The heater/cooler is very noisy, luckily it didn't have to go on very often. The bed was comfortable & it was feather/down free just as we requested.... More 

Helpful?
Thank Jen P
IHGCare, Guest Relations Manager at Staybridge Suites Lubbock, responded to this review

Dear Jen P, Thank you for taking the time to write your review following your recent stay. We are delighted to hear you found the room clean and the bed comfortable. It is unfortunate your stay was negatively impacted by the noise challenges you encountered. We hope this will not deter you from staying with us again. If you have... More 

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