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All 56 Lubbock hotels

Staybridge Suites Lubbock

3.0 of 5 Hotel   |   2515 19th Street, Lubbock, TX 79410 (Formerly Hawthorn Suites)
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77%
Ranked #14 of 56 hotels in Lubbock
A recent review
4 of 5 stars reviewed 2 weeks ago
Donald D Locust Dale, Virginia
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  • Reviews (59)
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  • Room tips (11)
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59 people have reviewed this hotel

Traveler rating
    27
    17
    7
    5
    3
See reviews for
13
7
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27
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Locust Dale, Virginia
Top Contributor
83 reviews 83 reviews
13 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 2 weeks ago

After a disaster at a Candlewood inn also run by holiday inn the night before in Ft Worth….the Staybridge Suites in Lubbock was like an Oasis in the desert. Very comfortable beds with little noise from the road. They also offered a very good breakfast complete with a waffle in the shape of Texas which upset my Yankee wife (Yea)... More

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Contributor
18 reviews 18 reviews
18 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 26, 2014 via mobile

The staff at this hotel is great. Very kind, friendly, and helpful. Upon checking it found that they did not have my reservation that I had made 2 months ago but I think it was a problem with the 1-800 # people that booked the room. They were booked solid but somehow was able to still give me my reservation.... More

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arlington,tx
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 24, 2014

good location across from tech was there to pick up my daughter who attends tech the only bad thing was when i booked this room asked for room with 2 beds upon checking in was told they only have 1 bed the 2 bed is a pull out couch (ouch) they did have a nice dinner that night Tue the... More

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Big Spring, Texas
1 review
5 of 5 stars Reviewed April 10, 2014

We can recommend this hotel. The rooms were clean. The employees were very helpful. The breakfast was better than average. We were in Lubbock due to a sick family member & received a discount without asking for one.

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StaybridgeLubbockGM, General Manager at Staybridge Suites Lubbock, responded to this review

Hi, Eileen! Thank you so much for your kind review. It is our mission to make sure that every person feels at home, from the time they walk through our doors, until they leave our hotel. Although you were in Lubbock for a sick family member, we are glad that your experience in our city was a positive one. We... More

Austin, Texas
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed April 7, 2014

We loved how it was located near the Tech campus…but not good. Rooms are dirty. I can do old, outdated…but can't do dirty. Bathroom: tiles glued on without grout. Showered at night, still (4") standing water next morning. Moved reservations for remaining nights.

Was this review helpful? Yes
StaybridgeLubbockGM, General Manager at Staybridge Suites Lubbock, responded to this review

Ann, Thank you for your reveiw of our hotel. I apologize for the experience you had at our hotel. I would like to speak with you about your stay with us. We strive to make sure all of our guests feel like home and I am sorry that we fell short of this on your stay. Please contact me at... More

New Mexico
2 reviews
5 of 5 stars Reviewed April 4, 2014

I cannot start to express how much the staff at this hotel has made our stay the best experience we have ever had. Arrived there on medical emergency. They only 2 nights available. But....the staff continued to work every day and some how got us a room every night. We are going on our 7th day and just they just... More

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StaybridgeLubbockGM, General Manager at Staybridge Suites Lubbock, responded to this review

Ccrier73, I am so glad that we could help you out during this time. We understand how trying a time like this can be, and we strive to make each of our guests comfortable and at home, while they are here. Please remember, that if you need anything else, while you are here, to let us know. Blessings to you... More

Senior Contributor
27 reviews 27 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed February 10, 2014

When I booked this room, I used my 15,000 points plus I had to pay $40 to buy 500 more points because the rewards room was 20,000 points. This is the first time I've stayed at this brand of IHG hotels. The check-in was pleasant and quick. I requested a high floor and was placed at the very end in... More

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IHGCare, Guest Relations Manager at Staybridge Suites Lubbock, responded to this review

Dear hobbsnm, Thank you for staying with us and leaving such a detailed review. I am glad to see that you left some feedback on what you liked as well as what fell below your expectations. I read with much concern the troubles you have encountered during your stay. Although it was quite a relief that your concern was already... More

Reviewer
5 reviews 5 reviews
5 hotel reviews
4 of 5 stars Reviewed February 4, 2014

In the area for business four days. Outstanding job with the rooms. In a Staybridge you definitely want the highest floor. Some outside room noise but wasn't so bad that you couldn't sleep. Breakfast was always ready on time although they could do a better job with it. Super friendly staff and they were always helpful. Treadmill were awesome for... More

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StaybridgeLubbockGM, General Manager at Staybridge Suites Lubbock, responded to this review

Hupago, Thank you for your great review! We are glad that you were able to be welcomed by our friendly staff, prompt breakfast, and a comfortable room. We know, in this day and age, that fitness is very important to guests that travel quite a bit, so we strive to accommodate, as well as we can, and we have recently... More

Top Contributor
141 reviews 141 reviews
51 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed November 22, 2013

Stayed 2 nights and enjoyed the stay. The room was large and well kept. The studio suite had a full frig and was well equipped. The staff were friendly and helpful. The breakfast was good and the evening meal om Tues. was very good, pizza and salad with wine and beer. Nice view of Tec as Tech.

Was this review helpful? Yes
StaybridgeLubbockGM, General Manager at Staybridge Suites Lubbock, responded to this review

Dear roxiekay, Thank you for taking the time to share your great experience with us. We are glad that you enjoyed our evening Social, and our spacious rooms. We look forward to seeing you on your next trip to Lubbock. More

Lubbock, Texas
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 19, 2013

My husband and I have been staying at this hotel for the past couple of years. We stay here the night before he leaves for his deployment and the night he gets back. They always have water, cookies, and water upon your arrival in the lobby. The woman at the front desk was very helpful and friendly. They now have... More

Was this review helpful? Yes
StaybridgeLubbockGM, General Manager at Staybridge Suites Lubbock, responded to this review

Dear christypayne, First of all, we would like to Thank you and your husband for your selfless acts to serve and protect our country. Second, we are very humbled to be part of your ritual, when you send him off. We strive to treat everyone like family, and love it when family returns home. We look forward to seeing you... More

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Additional Information about Staybridge Suites Lubbock

Address: 2515 19th Street, Lubbock, TX 79410 (Formerly Hawthorn Suites)
Phone Number:
Location: United States > Texas > Lubbock
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Staybridge Suites Lubbock 3*
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Also Known As:
Staybridge Suites Lubbock Hotel Lubbock
Lubbock Staybridge Suites

81 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Welcome to Staybridge Suites in Lovely Downtown Lubbock, Texas Conveniently situated across from Texas Tech University, Staybridge Suites Lubbock is near the University Medical Center, Covenant Health Systems and the Lubbock International Airport. This upscale extended stay Lubbock hotel offers easy access to a number of exciting attractions and well-known businesses. Ideally located in downtown Lubbock, TX, our pet friendly lodgings are near the famous Buddy Holly Center and the thrilling Joyland Amusement Park. Live music performances in the Depot Entertainment District and Texas Tech sporting events can also be found less than two miles away. Business travelers appreciate our extended stay Lubbock accommodations near companies such as Wells Fargo, Bank of America and Merrill Lynch. In order to meet our guests' business needs, free high-speed Internet access and a 24-hour business center are conveniently available on-site. During your stay, we hope you will feel right at home in one of our spacious suites featuring full-service kitchens. Complimentary breakfast, guest laundry services and evening Sundowner Receptions are provided for your convenience, while an outdoor pool and whirlpool, a fitness center, a guest library and a barbecue grilling pavilion are available for recreation. As you plan your trip, we invite you to explore our exceptional Lubbock hotel rates and make your reservations today. ... more   less 
Number of rooms
82

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