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All 56 Lubbock hotels

Comfort Suites

2.0 of 5 Hotel   |   5113 S Loop 289, Lubbock, TX 79424
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Ranked #22 of 56 hotels in Lubbock
A recent review
5 of 5 stars reviewed 4 weeks ago
franklinmilford Southern States
  • Reviews (50)
  • Photos (10)
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50 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Southern States
Top Contributor
197 reviews 197 reviews
53 hotel reviews
98 helpful votes 98 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Check in was not the best experience, as this property has no elevator, and being there on business, I had many loads to tote up stairs in addition to having recent surgery, the only room on ground floor was a king whirlpool suite. Sweet! Although it takes some time to get used to a huge jucuzzi in the middle of... More

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ERIKA C, Manager at Comfort Suites, responded to this review

Dear Valuable Guest, I would like to thank you for taking the time to write a trip advisor review about your recent experience at our Comfort Suites. I'm glad you enjoy your stay and that all of our staff were able to accomodate your needs we all work hard every day to ensure our Guests have a pleasent stay and... More

San Antonio
Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 15, 2014

The front desk lady, I think her name was Sherrie, was awesome. We arrived at bad time for the hotel and before check in time. We really needed the room at we were getting ready for a wedding at 4:00, the normal check in time. Sherrie stopped what she was doing and went to physically exam a room to make... More

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ERIKA C, Manager at Comfort Suites, responded to this review

Dear Bonnie M, I would like to thank you for taking the time out of your busy schedule to write a review about our hotel. I'm glad Sherrie was able to accommodate you early so you can attend the wedding, I agree with you she is awesome is a really good assett for our company. I hope next time you... More

Fort Worth, Texas
Top Contributor
50 reviews 50 reviews
23 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed March 15, 2014

During a recent business trip to Lubbock, my wife and I spent four enjoyable days and three comfortable nights at Lubbock's Comfort Suites. From our initial "Welcome" by Jennifer and the wonderful bag of treats she had for us because I am an "Elite Member" of the "Choice Priveleges Rewards Program" to our final farewells and "see you again" comments... More

Was this review helpful? Yes 1
ERIKA C, Manager at Comfort Suites, responded to this review

Thank you for taking the time to post a review on Trip Advisor about our hotel. I appreciate hearing the nice comments you provide us with. We take pride in our hotel and is nice when guest notice it. We hope to see you soon! More

Los Angeles, California
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 7, 2013

We had a great experience with this hotel! We booked four rooms at late notice and the the ladies at the front desk, Sherrie Morris and Erika Castellaw, went out of their way to make us comfortable! We enjoyed the breakfast and the happy hour. Everything was very clean and professional! We will be glad to go back to this... More

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12 reviews 12 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 1, 2013

The staff including Asst General Manager was very helpful and professional. Despite having my truck broken into, if stay there again. The rooms are spacious, clean, comfortable. Request first floor, no elevator. Nice fireplace aroma in lobby during icy cold weather.

Was this review helpful? Yes 1
Wichita Falls, Texas
16 reviews 16 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 29, 2013

Warm, cozy, comfy, friendly, clean, with excellent service. The happy hour and breakfast were tasty and delightful. We enjoyed the fireplace and conversation with friends. Good value for the stay. Plan to come back.

Was this review helpful? Yes 1
Roswell, New Mexico
1 review
4 of 5 stars Reviewed November 27, 2013

Recently had a wedding to attend and put several family members at same hotel. This particular Comfort Suites has 2 floors and no elevator. When we explained that a member of our family could not do stairs, Sherrie Morris, the Guest Service Coordinator made the necessary changes with not problem whatsoever. In fact, Sherrie was excellent in taking care of... More

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Houston, Texas
15 reviews 15 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 20, 2013

The room was clean and well presented. The breakfast facilities were great and very tastefully presented. The food was warm and continually replenished. I would recommend this location and facility to anyone intending to spend a night in Lubbock. It is good value for the money. My only complaint with hotels of this style of late is the ridiculous little... More

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Top Contributor
54 reviews 54 reviews
38 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed October 9, 2013

A big negative right off the bat, no elevators. I was able to change to a first floor room. This property is worn out. The furniture and walls are scratched and damaged and the carpet is in horrible condition with multiple wear spots and holes. The bathroom door had been replaced by some random door. With such a worn out... More

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4 reviews 4 reviews
2 of 5 stars Reviewed August 24, 2013 via mobile

Stayed in room 116, checked in late didn't inspect the room enough. Looked as though someone spilt something all over the couch! All of the furniture is wore out. Both bed mattresses were wore out and are the cheapest you can buy. Woke up with lower back pain. Now have 6 hr trip with back pain ....good grief!!!

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Additional Information about Comfort Suites

Address: 5113 S Loop 289, Lubbock, TX 79424
Phone Number:
Location: United States > Texas > Lubbock
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Comfort Suites 2*
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Also Known As:
Comfort Suites Lubbock
Lubbock Comfort Suites

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Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
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