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Comfort Suites

2.0 of 5
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5113 S Loop 289, Lubbock, TX 79424
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Ranked #26 of 57 Hotels in Lubbock
A recent review
3 of 5 stars Reviewed March 13, 2015
TClann Tomball, Texas
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64 reviews from our community

Traveler rating
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    17
    9
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    9
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25
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Tomball, Texas
Contributor
15 reviews 15 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 13, 2015

Apparently it was a busy week in Lubbock bc most hotels were booked...the best one available was this Comfort Suites - room 218 (right a top of stairs) Pro....Queen size beds, decent free breakfast, microwave & small refrigerator. Cons....No elevator & rooms were dated..toliet paper holder was coming off the wall, etc.

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ERIKA C, Manager at Comfort Suites, responded to this review

Dear TClann, Thank you for taking the to write a Tripadvisor review about your recent stay at our Comfort Suites. I would like to apologize for the inconvenience you experience you are right our rooms are dated for that reason we will be remodeling all the bathrooms within the next couple of months hopefully you will stay with us again... More 

Texas
Top Contributor
64 reviews 64 reviews
8 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed January 16, 2015

My wife have been staying at this hotel in Lubbock for several years now. We've always had good experiences. The staff is pleasant and helpful. The room this time was the first time that things weren't their best. The carpet showed signs of wear as well as some stains and a couple of iron burns. Other than those, the room... More 

Was this review helpful? Yes 1
ERIKA C, Manager at Comfort Suites, responded to this review

Dear Valuable Guest, I would like to thank you for taking the time to write a Tripadvisor review about your recent experience at our Comfort Suites. I also would like to apologize for the inconvenience you experienced this time, We are in the final process of ordering new carpet we will be replacing all the carpet, new mattress and remodel... More 

Dalhart, Texas
2 reviews
5 of 5 stars Reviewed December 18, 2014

I recently stayed here while I was in town on business. This was a great place to stay for the price. The staff was helpful and friendly and breakfast was great. The only thing missing was a travelhost magazine so i could read up on the area. I would stay here again.

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ERIKA C, Manager at Comfort Suites, responded to this review

Dear Dolsen2014, We would like to thank you for your kind review and high ratings about our Comfort Suites. It is very nice to hear that you enjoyed your stay and that our staff was up to your expectations, that is our goal to make sure our Guests leave with a positive impression of our service and it is great... More 

Lafayette
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed December 14, 2014

We stayed here for December graduation. Price was much better than others. Hotel needs some maintenance but not gross or in huge disrepair. We will return in may and stay here. The front staff was nice and breakfast was good.

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ERIKA C, Manager at Comfort Suites, responded to this review

Dear Terry M, Thank you so much for taking the time to write a tripadvisor review about your recent experience at our Comfort Suites. I'm so glad to hear that you enjoyed your stay and that our front desk staff treated you the way you deserve. We are in the process to remodel our bathrooms, replaced carpet and matresses, I... More 

1 review
4 of 5 stars Reviewed November 21, 2014

Prompt check-in and check-out. Free hot breakfast. Very comfortable rooms. Only items I would improve are: there was no sheer curtain on the window, only the blackout curtain, which usually leaves a gap. The sheer curtain provides more privacy. It's also nice to have sunlight without allowing clear view into the room. Also, the shower head in my room wasn't... More 

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ERIKA C, Manager at Comfort Suites, responded to this review

Dear djollie210, I would like to thank you for taken the time to write a review about your recent experience at our Comfort Suites. I'm so glad you ejoyed your stay and all the ammenities we got to offer. Your feedback is very important to us we will use it to improve our service. Once again thank you and I... More 

Amarillo, Texas
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed November 21, 2014

We were in Lubbock for a meeting on Friday and decided to stay over for the TTU game on Saturday. We were late getting reservations, but Comfort Suites had a room available. The lobby was nice, with wood flooring, but carpet in hallways and rooms was just filthy. The beds were worn and need to be replaced. The room rate... More 

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ERIKA C, Manager at Comfort Suites, responded to this review

Dear Banker825, Thank you so much for writing a review about our Comfort Suites. I would like to apologize for the inconvenience you experienced I have share your feedback with all of our stay they join me in offering you a sincere apology. I hope you will give us another opportunity to serve you . More 

Dallas, Texas
1 review
3 of 5 stars Reviewed November 5, 2014

Booked a queen bed from a deal I got off of tripadvisor. I am not a big breakfast eater but I turn into one when I get out on the road to travel so chose this place for their morning buffet. Buffet runs from 6am-10am with a good selection of hot / cold drinks and meals. They also had a... More 

Was this review helpful? Yes
ERIKA C, Manager at Comfort Suites, responded to this review

Dear Valuable Guest, I would like to thank you for taking the time to write a review about your recent experience at our Comfort Suites. I'm so glad you had a good stay and were able to enjoy our Hot breakfast, all of our staff love to take care of our Guests and always happy to help in any way... More 

Converse
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 4, 2014

We rented 2 rooms @ $87 each including Tax. The rooms were comfortable-all amenities functioned well. The Breakfast was adequate with Sausage, Eggs and many other misc. extras. I slightly down-rated the Hotel due to absence of an Elevator. This would make it impossible for a handicapped person.

Was this review helpful? Yes
ERIKA C, Manager at Comfort Suites, responded to this review

Dear Valuable Guest, Thank you so much for your review, we very much apprecciate your time and your good comments about our hotel. I'm very sorry for the lack of elevator I always reccomend when you make your reservation if you can not do stairs always request a room on the ground floor my staff will be happy to assign... More 

ROCKPORT
Contributor
11 reviews 11 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 28, 2014

Nice hotel. Very clean rooms. Blankets bright white and look like they are laundered between each guest. Plenty of towels. Refrigerator, full size coffee pot, and microwave in our room. Good breakfast. Great staff, especially Sherry who was helpful and friendly. Lots of shopping close by along with lots of restaurants.

Was this review helpful? Yes
ERIKA C, Manager at Comfort Suites, responded to this review

Dear TTTrucker, Thank you very much for taking the time to write a TripAdvisor review about our Comfort Suites, We apprecciate your high ratings and great comments we all do our best to take care of our Guests the best way possible and is always a encoragement to hear from our Guests that we achive our goal. I will make... More 

Onalaska, WI
Senior Contributor
30 reviews 30 reviews
18 hotel reviews
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed October 22, 2014

Many of you may have read some of my other reviews and know I am not overly picky. And among Choice Hotels Comfort Inns are supposed be one of the higher rankings. Neither of those points apply to this place. I didn't know we would find any other multi level hotel without an elevator. This is one. My wife has... More 

Was this review helpful? Yes 1
ERIKA C, Manager at Comfort Suites, responded to this review

Dear Valuable Guest, I would like to hank you for taking the time to write a review about your recent experience at our Comfort Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is very important to us and we will be using the feedback you provided to make... More 

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