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Courtyard Lubbock

#17 of 57 Hotels in Lubbock
Certificate of Excellence
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4011 South Loop 289, Lubbock, TX 79423
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Courtyard Lubbock
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70 reviews from our community

Traveler rating
    25
    28
    11
    3
    3
See reviews for
22
9
4
23
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Austin
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I stay in a lot of Marriott properties and especially stay in a lot of Courtyards for work. This Courtyard treats its platinum members like royalty. I was greeted warmly AND noticed non-platinum guests treated just as warmly. My room was already set to a comfortable temperature which is important on a hot April day in Texas. There was a... More 

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Albuquerque, New Mexico
Top Contributor
73 reviews 73 reviews
13 hotel reviews
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed 1 week ago

I agree with the review that said the rooms are noisy, which is also a pet peeve with me. We were on the ground floor and we could hear too much clomping around from the room above. We were also next to the stairway and heard many people dragging their luggage upstairs. The sliding glass doors are low quality, and... More 

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TMIHospitality, Manager at Courtyard Lubbock, responded to this review

Dear John K, Thank you for taking the time to review your stay at the Courtyard Lubbock. I'm very sorry to hear that your experience was negatively impacted by noise and our beds and Bistro were not to your liking. We appreciate your comments as we work to improve our future services. I hope that you will reconsider and allow... More 

gypsylady1951
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

we stay there on the way to Santa Fe, it's convenient on and off freeway, has a jason's deli, an outback and several other restaurants within a block and a gas station. comfortable with a starbucks! great value too!

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Frisco, Texas
Contributor
12 reviews 12 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 9, 2015

Checked in today 3-9-15. Elevator out of service. And of course we get room 311 (3rd floor). So up the stairs with all our luggage. This room has a balcony but when examining the sliding glass door, we discovered a gap from the door being warped, so all the noise from the Loop traffic could be heard, not to mention... More 

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TMIHospitality, Manager at Courtyard Lubbock, responded to this review

Dear Kyushujet, Thank you for taking the time to review your stay at the Courtyard Lubbock. Please accept my apologies that your experience was less than satisfactory. I have shared your comments with my staff to ensure these problems are addressed and corrected. I hope that you will offer us another chance to show you the level of service of... More 

Rome
Contributor
11 reviews 11 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 19, 2015

The lobby area of this hotel is really nice but the rooms are a little noisy which is a pet peeve of mine. You can hear a lot of street traffic outside so I had to turn my air conditioning fan on full blast to try to mask some of the noise, I can also hear people in the next... More 

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TMIHospitality, Manager at Courtyard Lubbock, responded to this review

Dear WLDunegan, Thank you for reviewing the Courtyard Lubbock. I'm pleased to hear you enjoyed our lobby and clean rooms. However, I'm very sorry to hear that you were disturbed by noise. On future visits we'd be more than happy to find you a quieter room to better suit your needs. I hope that you will reconsider and allow us... More 

1 review
2 of 5 stars Reviewed November 23, 2014

I am a Marriott Gold member who booked for the first time using a family/friend discount after over 50 stays this year. Upon check in, the receptionist pulled out the authorization sent in from the employee whom qualified to offee discount to verify. She stated everything was good and checked me in at discounted rate. Upon checkout I received a... More 

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TMIHospitality, Manager at Courtyard Lubbock, responded to this review

Dear Warrenteam2014, Thank you for taking the time to review your stay at the Courtyard Lubbock. I'm very sorry for the trouble that this experience has brought. Upon check in with the friends and family rate we had no reason to question your qualification to this discount. Unfortunately, it wasn't until the second day of your stay we learned that... More 

ca
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 1, 2014

My experience did not start out very well when I called to ask that the two rooms I booked be blocked close together. The front desk rep was not helpful at all, but I'm assuming she was just having a bad day since everyone else that I dealt with at this property was extremely nice. I considered canceling but fortunately... More 

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Boston
Contributor
17 reviews 17 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 1, 2014

This hotel is in a good location and is very quiet. I had no problems with my reservation (through a third-party) or with check-in. The room was very clean and spacious, but the bed was not particularly comfortable. The towels are not so great. I got my room through Priceline's "bid" process, so I was perfectly happy with my stay.... More 

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Allen, Texas
Senior Contributor
28 reviews 28 reviews
20 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed August 24, 2014

Check in was a smooth process. The girl at the front desk when we arrived was what you would normally expect. Stayed one night and guys you only get once chance (first impression). Room was clean and hotel so no complaints there; even the checkout process was smooth. However, after leaving there about a few hours later I called to... More 

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TMIHospitality, Manager at Courtyard Lubbock, responded to this review

Dear Camarynok1, Thank you for taking the time to reach out to us. Please accept my sincere apologies for the negative experience you had with members of my staff. We take great pride in being able to provide exceptional service, and it is clear that we came up short. I appreciate you bringing this to my attention and would be... More 

Fredericksburg, Texas
Top Contributor
76 reviews 76 reviews
15 hotel reviews
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed August 10, 2014

We were in town for the first time for a family wedding. Rooms were clean and quite. Staff was friendly with large open area with different space to read or watch tv. First time staying in a Courtyard by Marriott and did not have a free breakfast or coffee. Coffee in rooms were good and indoor pool for grandkids were... More 

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