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Fairfield Inn & Suites Lubbock

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4007 South Loop 289, Lubbock, TX 79423
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Fairfield Inn & Suites Lubbock
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Fairfield Inn & Suites Lubbock
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54 reviews from our community

Traveler rating
    9
    22
    13
    8
    2
See reviews for
20
5
3
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Property is well kept and room was comfortable. Air conditioning wasn't working well. Only frustration was that Josh at the front desk misinformed us prior to our arrival and once again upon check in. He didn't seem concerned when we brought it to his attention. Overall, an okay place to rest while passing through town.

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TMIHospitality, Manager at Fairfield Inn & Suites Lubbock, responded to this review

Dear 0regrets, Thank you for taking the time to review the Fairfield Inn & Suites Lubbock. I'm pleased to hear you found your room to be comfortable and our property well kept. I do apologize for the misunderstandings that occurred between Josh and yourself about where to park and the authorizations on your credit card. I have discussed your comments... More 

Hobbs, NM
Contributor
12 reviews 12 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 14, 2015

The front desk personnel were very friendly and welcoming. Our room was on the first floor and very quite. The room and bathroom was super clean. The price included breakfast and it was tasty. I do wish there was a entry door in the rear of the building as the front parking lot gets full fast.

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Senior Contributor
25 reviews 25 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 22, 2015

This place is very conveniently located, you can just walk to a number of restaurants very close by. Rooms are clean, the crew is friendly. Access to the hotel is very good, close to the highway, but far enough not to hear the traffic noise. Rooms are modern and clean. Breakfast is not included, but there is a restaurant next... More 

Was this review helpful? Yes 1
Fremont, Nebraska
Contributor
18 reviews 18 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed February 20, 2015

Hotel is definitely above average. Rooms were clean ,staff was very friendly ,breakfast was very good and would highly recommend staying there. There are a lot of restaurants that are within walking distance there's a Walmart nearby if you need stuff

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Abilene, TX
Contributor
12 reviews 12 reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 12, 2015

This location is great with eating and shopping within walking or a brief cab ride, however is not the Marriott experience I am accustomed to other than fantastic service. Is rooms are very basic, older and similar to the budget hotels with leaking shower and aging commode. The room coffeemaker was minimal and the spa was out of service. The... More 

Was this review helpful? Yes 1
TMIHospitality, Manager at Fairfield Inn & Suites Lubbock, responded to this review

Dear Lindy F, Thank you for taking the time to review your stay at the Fairfield Inn Lubbock. I'm glad to hear that our friendly service helped to make your stay memorable. I am saddened to hear that you did not enjoy our completely renovated hotel. However, I do understand that everyone's tastes are different and our retro decor is... More 

Top Contributor
69 reviews 69 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed December 28, 2014 via mobile

Superb location. We walked a few blocks to dinner. Checking in was unique, as the gracious receptionist had a fresh batch of chocolate chip cookies coming out of oven so the aroma was lovely!! Rooms and lobby were some of the cleanest I've ever stayed in!! Will return when I'm in Lubbock!

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Amarillo, Texas
Contributor
12 reviews 12 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 26, 2014

When we arrived Lauren was working the front desk and she was very friendly and helpful. My grandkids loved the pool and had a blast. Breakfast was very good a lot to choose from. Will stay there again if we are in Lubbock again.

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Utah
Top Contributor
75 reviews 75 reviews
33 hotel reviews
86 helpful votes 86 helpful votes
5 of 5 stars Reviewed December 5, 2014

I am partial to Marriott properties mostly because I have not yet been disappointed in one so far. This is another excellent hotel with a great staff, clean and comfortable rooms, and a good morning breakfast.

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Austin, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 14, 2014

The hotel is not to bad and the breakfast served in the morning has a good variety. The staff is friendly, nice, and very helpful. The only thing that I did not like is that while I have a fridge in my room I did not have a microwave which I though was very strange because when I booked my... More 

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Cypress, Texas
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 24, 2014

Stayed one night, booked ahead, thought all was set....we get there and receive our room keys, go up and looked at our room, maybe 20 min. And headed out for dinner. We return only to find that our room keys did not work. After many tries, husband goes to front desk to inquire about this problem.... Only to be told... More 

Was this review helpful? Yes 1
TMIHospitality, Manager at Fairfield Inn & Suites Lubbock, responded to this review

Dear Sucell2014, Thank you for taking the time to review the Fairfield Inn Lubbock. Please accept my apologies for the mix up that occurred with your original room. I have spoken with my front desk staff to ensure that a similar situation does not occur in the future. Upon checkout it was actually a member of my front desk staff... More 

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