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Hampton Inn Lubbock

Certificate of Excellence
2.5 of 5
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4003 South Loop 289, Lubbock, TX 79423
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1 room 1 guest
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Hampton Inn Lubbock
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188 Reviews from our TripAdvisor Community

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Traveler rating
    83
    56
    37
    5
    7
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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  • All months
    (188)
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    (48)
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Dark side of the Moon
Level Contributor
56 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We had a great room, very quiet, clean and no problems. Breakfast was the standard fair and perfect for us. We had come to do shopping before school started in NM and had a game plan, all of it went perfect. We could walk to dinner in the evening and the kids loved the pool. Towels were always available and... More 

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Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

A wonderful experience all around. Loved the pool and the breakfast, I wanted to take the bed home and they took care of all our needs. My family had so much fun in the pool several times over the weekend, nice and clean and well maintained. We even forgot my daughter's ID bracelet and they sent it to us free... More 

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Dallas, United States
1 review
3 of 5 stars Reviewed 1 week ago

The staff were very friendly and helpful. The hotel location was convenient but difficult to find initially. The facility is fine but dated with dirty carpeting, small dining area, and only one elevator.

Review collected in partnership with Hampton

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TMIHospitality, Manager at Hampton Inn Lubbock, responded to this review

Dear Richard P, We appreciate your feedback of your recent stay. It is always pleasing to hear our guests enjoyed our friendly, helpful staff and convenient location. I'm sorry that not all areas of our hotel met your expectations. I will share your comments with my staff to see if there are any areas that we can make improvements to.... More 

Louisville, Kentucky
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This an average place to stay. The bathroom needed updating/repairs. The room was average. The facility was average. The staff was the one thing that I was rate higher. They like most people in Lubbock were super friendly and very helpful in general. I more than likely would not stay there again. If I did, it would be due to... More 

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TMIHospitality, Manager at Hampton Inn Lubbock, responded to this review

Dear Rsbull, Thank you for reviewing the Hampton Inn Lubbock. We strive to provide exceptional service to our guests, and I'm pleased to hear we succeeded. However, I'm sorry that our hotel did not meet your expectations. We appreciate your feedback and will use it to improve our future services. I hope that we will have a chance to earn... More 

Amarillo, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

This location in Lubbock, TX is near Quaker Road. It is also close to South Plains Mall. We have stayed at this location several times and have been pleased with the friendliness of your Staff. The continental breakfast offered has many different options, which is pleasing to the palate!

Review collected in partnership with Hampton

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Lubbock, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

Floors were not vacuumed and sheets were not clean. Staff was accommodating in getting issues resolved quickly. Pool was adequate and has salt water. Towels by pool ran out while were in there but I believe staff resolved that for the other guests.

Review collected in partnership with Hampton

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TMIHospitality, Manager at Hampton Inn Lubbock, responded to this review

Dear Michael C, Thank you for your review of the Hampton Inn Lubbock. I'm pleased that my friendly staff was accommodating in resolving your issues. However, I'm very sorry about the problems you experienced. Your comments have been shared with my staff to keep them from happening to future guests. I hope that we will have a chance to make... More 

North Richland Hills, Texas
1 review
5 of 5 stars Reviewed 4 weeks ago

I enjoyed my stay at the Hampton Inn Lubbock. The free breakfast was always fresh and different every day. Of course, you can't beat the waffles!! The yogurt and all the dairy products were fresh every day. I was very impressed by the staff, especially April, who was always there when I needed anything. Also, the general manager, Heather was... More 

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1 review
5 of 5 stars Reviewed 4 weeks ago

Excellent service, well appointed rooms, courteous and pleasant staff. We changed to a room with a bathtub as the first room had only a shower. We enjoyed our stay and will stay again at Hampton Inns.

Review collected in partnership with Hampton

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Burleson, United States
1 review
3 of 5 stars Reviewed July 27, 2015

I pre-paid for the room through the Hilton Honors program. The hotel then charged me for the night a second time. I caught it after a week when I was looking at my credit card statement on-line. I do not think the hotel would have caught it. The room was clean but they did only leave 3 bath towels in... More 

Review collected in partnership with Hampton

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TMIHospitality, Manager at Hampton Inn Lubbock, responded to this review

Dear Kerry A, Thank you for reviewing your stay at the Hampton Inn Lubbock. Please know that your credit card was never charged for your stay, it was only authorized, and depending on your financial institution can take multiple days to fall off your account. However, since you did prepay, the authorization should have only been for incidentals and not... More 

Austin, United States
1 review
5 of 5 stars Reviewed July 26, 2015

Great staff, beds, and food at this location - I've stayed in 100's, and this one is top notch! I'm a Diamond Honors member - and was treated better than in some fancy Hilton resorts - they really seemed to appreciate my business, and there was good parking for Diamonds as well.

Review collected in partnership with Hampton

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