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Hampton Inn Lubbock

Certificate of Excellence
2.5 of 5
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4003 South Loop 289, Lubbock, TX 79423
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Hampton Inn Lubbock
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Ranked #8 of 57 Hotels in Lubbock
Certificate of Excellence
A recent review
3 of 5 stars reviewed 6 days ago
Kerry A Burleson, United States
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180 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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Burleson, United States
1 review
3 of 5 stars Reviewed 6 days ago NEW

I pre-paid for the room through the Hilton Honors program. The hotel then charged me for the night a second time. I caught it after a week when I was looking at my credit card statement on-line. I do not think the hotel would have caught it. The room was clean but they did only leave 3 bath towels in... More 

Review collected in partnership with Hampton

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TMIHospitality, Manager at Hampton Inn Lubbock, responded to this review

Dear Kerry A, Thank you for reviewing your stay at the Hampton Inn Lubbock. Please know that your credit card was never charged for your stay, it was only authorized, and depending on your financial institution can take multiple days to fall off your account. However, since you did prepay, the authorization should have only been for incidentals and not... More 

Austin, United States
1 review
5 of 5 stars Reviewed 1 week ago NEW

Great staff, beds, and food at this location - I've stayed in 100's, and this one is top notch! I'm a Diamond Honors member - and was treated better than in some fancy Hilton resorts - they really seemed to appreciate my business, and there was good parking for Diamonds as well.

Review collected in partnership with Hampton

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Oklahoma City, Oklahoma
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Very reasonable hotel with very friendly staff. Breakfast was outstanding and April the breakfast coordinator was on top of everything although the hotel was packed. Rooms are very clean and the air conditioner worked great. Highly recommended

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Devine, United States
1 review
3 of 5 stars Reviewed 1 week ago

This hotel has a very low sign that is impossible to see as it is ground level. The other hotels have high signs, and we missed the entrance because Ihop restaurant hides the Hampton Inn sign. It is also difficult to circle back to the hotel once one misses it.

Review collected in partnership with Hampton

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TMIHospitality, Manager at Hampton Inn Lubbock, responded to this review

Dear Linda M, Thank you for your review of the Hampton Inn Lubbock. I'm very sorry that you had difficulties finding our hotel. I can understand how frustrating that must have been for you. I hope that once you found us you had an enjoyable stay. Please allow us another chance to host you on your next trip to Lubbock.... More 

Austin, Texas
1 review
3 of 5 stars Reviewed 1 week ago

First the good -- the room was clean and comfortable, the front desk staff helpful and friendly, location close to many dining options and the breakfast was good. The hotel lobby is older and small, and could use some updating. My biggest concern was in two areas. First, when we called to book the hotel, we got a call center... More 

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TMIHospitality, Manager at Hampton Inn Lubbock, responded to this review

Dear Laura J, Thank you for reviewing the Hampton Inn Lubbock. I'm pleased you found our staff to be friendly. However, I apologize for the troubles you had when trying to book your room. I always recommend calling the hotel directly to get the most accurate rates and information. I'm also sorry if the incidentals authorization wasn't explained more clearly.... More 

Arkansas
Level Contributor
189 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Hotel is an older Hampton, but in general it is a typical Hampton. Beds are comfortable and the decorations are nice. The hotel appears to have been renovated in the past year. There are a few small things that need to be addressed. As other reviews have pointed out there is dust build up in the corner areas of... More 

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TMIHospitality, Manager at Hampton Inn Lubbock, responded to this review

Dear VETJET1, Thank you for your review of the Hampton Inn Lubbock. I'm glad you enjoyed our comfortable beds. However, I do apologize for the problems you encountered. Please know, that your comments have been shared with my staff. My maintenance team has already applied touch ups to the doors and the luggage cart has been fixed. I hope that... More 

Houston, Texas
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Hampton Inn has nice beds, clean rooms, easy access, and friendly staff. Nice to have an air conditioner on a thermostat instead of a steady fan. This hotel is within walking distance of several restaurants and they had a nice full breakfast. Just a nice consistent hotel.

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Tempe, Arizona United States
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Difficult to find this hotel. While traveling around Lubbock on Loop 289, you have keep a sharp eye out for the small sign just before IHOP. Rooms are nice and comfortable. Feel a bit cramped during the entire stay.

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TMIHospitality, Manager at Hampton Inn Lubbock, responded to this review

Dear Douglas M, Thank you for taking the time to review your stay at the Hampton Inn Lubbock. I'm pleased you enjoyed our friendly staff and comfortable rooms. I do apologize if you had any troubles finding us, but we are glad you did. We hope to have another chance to host you during your next trip to the area.... More 

Moon Township, United States
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

This location provides easy access to the loop surrounding Lubbock. Restaurants are close by and the staff is exceptionally helpful and friendly. This hotel is an excellent choice if staying or passing through the Lubbock area.

Review collected in partnership with Hampton

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San Antonio, Texas
Level Contributor
210 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
3 of 5 stars Reviewed June 26, 2015

Older property next to 4 restaurants. Room was very good, clean and the bed was comfortable. The morning breakfast was ok, limited options. bacon was not good - very cheap cuts. the eggs were ???. we will stay at the other hampton on our return trip home.

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TMIHospitality, Manager at Hampton Inn Lubbock, responded to this review

Dear TexasTravler45, Thank you for your review of the Hampton Inn Lubbock. I'm glad that the cleanliness of your room and the comfort of your bed were satisfactory. However, I am sorry to hear that the rest of your stay did not meet your expectations. I have shared your comments with my staff to ensure that future guests do not... More 

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