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Holiday Inn Express Longview

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900 South Access Road, PO Box 8312, Longview, TX 75602
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Holiday Inn Express Longview
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Holiday Inn Express Longview
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48 reviews from our community

Traveler rating
    17
    9
    10
    7
    5
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11
8
6
21
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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ABQ, NM
Senior Contributor
43 reviews 43 reviews
15 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is perfect for weary travelers looking to get some sleep and a good breakfast for a reasonable price. Nothing about this hotel was spectacular and nothing was poor, except for maybe the elevator (which was badly in need of repair). Taking the elevator was like doing a thrill ride at an amusement park - it would shake and... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Longview, responded to this review

Dear ABQfamilyguy, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient. However, we’re sorry we fell below your expectation regarding the elevator. We will address this concern. I assure you that the feedback of our hotel will be... More 

McKinney, Texas
Top Contributor
303 reviews 303 reviews
60 hotel reviews
103 helpful votes 103 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed here on a recent business trip to east Texas. The front desk staff was not "Texas friendly". The room was clean and comfortable. The WiFi was PL but the fitness room had three machines that I have seen at Walmart and were not up to Holiday Inn Express standards. The complimentary breakfast was good. For the money if... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Longview, responded to this review

Dear DDay1959, Thank you for your feedback and for staying with us. We realize you have many choices when it comes to lodging, and we appreciate your positive feedback on the cleanliness and comfort of the rooms. It is also nice to know that the breakfast selection is well to your liking. We always strive to provide great service and... More 

texas
Top Contributor
134 reviews 134 reviews
35 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed February 16, 2015

This location is OK, hotel is clean, rooms are OK, Wi Fi good, TV good, Sleep average. There was no problem except the elevator broke but management had it up and running within 1 hour or so. There is a Cracker Barrel right next door which makes it easy walking from hotel. I would stay at this location again if... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Longview, responded to this review

Dear dewTexas, Thank you for taking the time to review our property. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the level of cleanliness, amenities and location of the hotel. It is regrettable that you were let down by the broken elevator. I am... More 

Alvin, Texas
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 1, 2015

We booked 2 nights here to visit relatives. We had stayed there once before, which was pleasant. This time...we went to the breakfast room to get coffee @ 8:00 AM. The hours posted were 7:30-9:30. They started cleaning the food up while there were guest still eating @ 8:30, an hour before time. When we got back to the room,... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Longview, responded to this review

Dear LAB2014review, Thank you for taking time out of your busy day to leave us a candid review. I would like to offer a sincere apology. While we understand that your stay was not 100% satisfactory, we hope that you would give us another chance to make your next stay as best as it can be. I have sent you... More 

1 review
5 of 5 stars Reviewed December 29, 2014

First I would like to give a special thanks to Aaryn Richardson for going beyond his call of duty to get me checked in to the hotel, the rooms are excellent and have good amenities and a hot breakfast, I would recommend this hotel to family friends and associates...

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Pensacola, Florida
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 31, 2014

We had been traveling for a couple weeks. Most of the Holiday Inn Express Hotel were ok. When I made our reservation, telling them we would be late getting in, she said that was fine. NEVER TOLD US THEY WERE UNDERGOING RENOVATIONS. We arrived exhausted. My husbands usually goes in and registers and he did this time. He show me... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Longview, responded to this review

Dear TravelingMamaw, Thank you for taking the time to review our property. I’m very disappointed to hear about your experience on your recent stay. I would love the opportunity to regain your faith in our hotel and would welcome the opportunity to discuss your stay in further details. We have sent you a private message to obtain additional detail regarding... More 

Senior Contributor
25 reviews 25 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 29, 2014

I am giving this a 4 star because of the overall hotel staff. Joshua was great both on the phone prior and in person. Now the hotel could use some updating like the towel rack fell off the door and they didn't fix it while we were there. The shower curtain rod was loose and the shower had a crack... More 

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Lexington, United States
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 10, 2014

I don't even know where to begin with this place. We are IHG members, and when we went to check in, the person was not at the front desk. He eventually came and apparently he was already helping another person, but they were taking forever since they did not have a reservation. In the middle of their transaction he looks... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Longview, responded to this review

Dear DoeoEnon, Thank you for taking the time to post a review of our property. Please accept our sincerest apology for the overall experience you had during your stay. We work very hard to ensure our facilities and guest services are superior and strive to be the best hotel around. For that reason, the comments are troubling and will certainly... More 

Houston, Texas
1 review
5 of 5 stars Reviewed July 17, 2014

In July 2014 my husband and I had to make a sudden trip to Longview Tx. After searching several hotels in the area we located this facility. Aaryn went above and beyond to make our accommodations stress free. He made sure we had exactly what we needed when we needed it. While standing at the front desk I also had... More 

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Los Angeles, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 15, 2014

This is my preferred choice when visiting in east Texas. We arrived before dawn and were welcomed by Chantel at the front desk. Terrell took time to speak to us and assure our comfort in the pool area. Access to the business office and assistance by Aaryn in printing our boarding passes for our return trip also exemplified how readily... More 

Was this review helpful? Yes 1
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