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All 31 Longview hotels

Holiday Inn Express Longview

2.5 of 5 Hotel   |   900 South Access Road, PO Box 8312, Longview, TX 75602
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Ranked #13 of 31 Hotels in Longview
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42 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Contributor
25 reviews 25 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I am giving this a 4 star because of the overall hotel staff. Joshua was great both on the phone prior and in person. Now the hotel could use some updating like the towel rack fell off the door and they didn't fix it while we were there. The shower curtain rod was loose and the shower had a crack... More

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Lexington, United States
2 reviews
1 of 5 stars Reviewed 3 weeks ago

I don't even know where to begin with this place. We are IHG members, and when we went to check in, the person was not at the front desk. He eventually came and apparently he was already helping another person, but they were taking forever since they did not have a reservation. In the middle of their transaction he looks... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Longview, responded to this review

Dear DoeoEnon, Thank you for taking the time to post a review of our property. Please accept our sincerest apology for the overall experience you had during your stay. We work very hard to ensure our facilities and guest services are superior and strive to be the best hotel around. For that reason, the comments are troubling and will certainly... More

Houston, Texas
1 review
5 of 5 stars Reviewed July 17, 2014

In July 2014 my husband and I had to make a sudden trip to Longview Tx. After searching several hotels in the area we located this facility. Aaryn went above and beyond to make our accommodations stress free. He made sure we had exactly what we needed when we needed it. While standing at the front desk I also had... More

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Los Angeles, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 15, 2014

This is my preferred choice when visiting in east Texas. We arrived before dawn and were welcomed by Chantel at the front desk. Terrell took time to speak to us and assure our comfort in the pool area. Access to the business office and assistance by Aaryn in printing our boarding passes for our return trip also exemplified how readily... More

Was this review helpful? Yes 1
Richardson, Texas
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed July 13, 2014

To be honest, HIE has done as well as they could with what appeared to be a fairly old property. To do more, they'd have to gut it and start over. We needed an over-night place to stay while en route, and this did the job. We arrived after 10pm, and left by 6:30am, even before they started the morning... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Longview, responded to this review

Dear john F, Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. It is great to hear that you enjoyed your room and the majority of features provided. Your comments have been documented and we are confident the necessary adjustments will be made, in order to achieve complete guest... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 12, 2014

I went to reserve a room for a family member, aaryn, was at front desk. Aaryn, helped me reserve my room for my family member coming out of Houston so easy. He even talked to her on the phone to confirm her reservation. Just a bubbly personality. Thanks Aaryn....

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 12, 2014

I came into town late one evening and I called to make a reservation. I was was greeted by Amanda. She was very friendly and made my visit very enjoyable. My room was very clean. Plenty of towels and supplies. Breakfast was amazing! I slept in and there was still a fully stocked breakfast bar. I had such an amazing... More

Was this review helpful? Yes 1
Dickinson, Texas
Senior Contributor
42 reviews 42 reviews
18 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 1, 2014

We only stayed here because our favorite hotel nearby was booked up. It was on the high side for a small town, but was nice and clean. Breakfast was excellent and staff was fantastic. We were pleased.

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11 reviews 11 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 1, 2014 via mobile

My husband and I stayed in this hotel on a quick trip to East Texas. The front desk staff was exceptionally friendly both at check in and check out. The breakfast buffet was well stocked despite the fact that we went down closer to the end of the serving time. Overall the hotel was very clean and pleasant and the... More

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Springer, New Mexico
Top Contributor
117 reviews 117 reviews
40 hotel reviews
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed June 27, 2014

Again, it was not up to the usual experience we have at Holiday Inn Express when we travel to Arizona and California. On check in, the desk lady seemed more interested in her chips and drink than getting us in. No fridge or microwave in the room. Another gentleman the next morning made the same comment and the Desk Clerk... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Longview, responded to this review

Dear TravellingAZTeacher, Thank you for your feedback. I am glad you enjoyed the bacon option at our breakfast. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I’m sorry you received unacceptable service through our your stay. I appreciate your feedback as this is our best resource for improving guest services. We hope... More

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Additional Information about Holiday Inn Express Longview

Address: 900 South Access Road, PO Box 8312, Longview, TX 75602
Phone Number:
Location: United States > Texas > Longview
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Longview 2.5*
Number of rooms: 90
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Also Known As:
Holiday Inn Longview

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