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Suburban Extended Stay Hotel

2.0 of 5
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3211 Hotel Way, Longview, TX 75605
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Suburban Extended Stay Hotel
Best prices for: 1 room 1 guest
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Ranked #15 of 31 Hotels in Longview
A recent review
5 of 5 stars Reviewed February 20, 2015
Jen F
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57 reviews from our community

Traveler rating
    33
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    3
    3
    5
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19
6
5
18
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 20, 2015

I booked this hotel based on price and because they were pet friendly. I never expected such a great experience. From amenities and location to staff this hotel is wonderful! I will use this hotel again when I come to Longview.

Was this review helpful? Yes 1
Michael S, General Manager at Suburban Extended Stay Hotel, responded to this review

Thank you so much for your kind words and for taking the time to share your experience. We strive to make each guest feel the way you described. We hope that during your next visit to Longview, you will allow us to serve you once again. More 

London, United Kingdom
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 27, 2015

My partner was having a operation at the good shepherd so this was a good place to stay from the review and my partner had checked it out as she lives in East texas. I went over ther for 2 weeks and it was made better by the hotel cos of location and service and the way the hotel stff... More 

Was this review helpful? Yes 1
Cynthia A, General Manager at Suburban Extended Stay Hotel, responded to this review

Thank you for staying with us during your recent visit to Longview. We sincerely appreciate all of your kind words and we hope that we will get the chance to serve you again in the future. You have provided us with great feedback regarding our Wi-Fi and we will address this immediately. Feedback like yours helps us to improve on... More 

Dubach, Louisiana, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 7, 2015

Top rate. Staff was excellent and very accommodating. Always polite, respectful and ready to take care of Any issues. As for the manager and staff they knew me by name. The manager was exceptionally sweet and kind. Very personal and always a great attitude and BIG smile.

Was this review helpful? Yes 1
Cynthia A, Front Office Manager at Suburban Extended Stay Hotel, responded to this review

Good Afternoon! Thank you so much for sharing such positive feedback about your recent stay at the Suburban Extended Stay Hotel. We always love to hear that we have made our guests' stay the best one possible. We are truly lucky to have such a wonderful staff and even luckier to have such nice and friendly guests! We hope to... More 

grand parairie, tx.
Senior Contributor
40 reviews 40 reviews
27 hotel reviews
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed December 30, 2014

Stayed at this property a few years ago and it was excellent in all aspects. Not so this time! Check in was good. Clerk was friendly. Went around back to park, went to entry door, swiped key, and door latch handle just freely moved. Pull on door, it will not open. Came to learn, after a few tries, to simply... More 

Was this review helpful? Yes 1
Cynthia A, Front Office Manager at Suburban Extended Stay Hotel, responded to this review

Mr. Councilman, We are deeply sorry for all of the troubles you experienced while staying at our hotel. We want every guest to enjoy each minute of their stay and unfortunately you did not. We are so sorry that your stuff was removed from your room and will most definitely use this as a learning tool to share with our... More 

McAllen, United States
Contributor
11 reviews 11 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 17, 2014

Friendly and accommodating front desk and cleaning staff and pleasant, helpful owner for this new facility with stone composite bath and mini-kitchen counters and art on walls, not the plain white of budget places. Daily rates are reasonable but weekly rates are an excellent value for these efficiently designed, though smallish, rooms. Quiet and sufficient sound insulation and AC with... More 

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Cynthia A, General Manager at Suburban Extended Stay Hotel, responded to this review

Hello Brian! Thank you for sharing the pleasant details of your stay at the Suburban Extended Stay Hotel. We are so pleased to hear that you enjoyed all of our accommodations. The full kitchen we offer really gives a home away from home feeling and being conveniently located to grocery stores makes it even easier to cook those delicious meals.... More 

Hallsville, Texas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 3, 2014

This was a beautiful suite and so convenient with a desk and kitchenette with microwave and refrigerator. Location is excellent for shopping. We also had 2 service dogs with us. Staff was very friendly and helpful. Luggage cart was at front door to use. Only downfall was the very steep exit in front of the hotel.

Was this review helpful? Yes
Cynthia A, General Manager at Suburban Extended Stay Hotel, responded to this review

On behalf of the entire staff here at the Suburban Extended Stay Hotel, I would like to thank you for completing a survey about us and for the kind words. We're so pleased to hear that you enjoyed your stay, which is our main focus of every guest. We are so happy that the room satisfied your needs and hope... More 

Stockholm
Reviewer
5 reviews 5 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed November 28, 2014

My wife and I stayed at the Suburban Extended Stay in Longview,Texas for 5 days in the first week of November in 2013 and 2014 and found both the quality and service to have depreciated significately from one year to the next. One side of the hotel faces the loop, which is a busy, noisy multi-lane highway having around-the-clock traffic... More 

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Cynthia A, Manager at Suburban Extended Stay Hotel, responded to this review

On behalf of our entire staff I would like to apologize for the problems that occurred during your stay. We always try our best to make each guests experience one that they are satisfied with. This feedback will be shared with our entire team and we will make improvements to ensure that this problem will not happen again. In the... More 

Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 of 5 stars Reviewed November 25, 2014

Decent hotel for an extended stay. Not super clean, especially in the bathroom. Some needed maintenance through out. One outside door wouldn't take a key card and shower rod falling off the wall. Towels in the room were stained.

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Cynthia A, Manager at Suburban Extended Stay Hotel, responded to this review

I would first like to thank you for choosing our hotel to stay and I'm very sorry it wasn't up to your standards. We try very hard to make sure each guest has everything they need and that the room is adequately stocked and cleaned. We will take this feedback and use it as motivation to do a better job.... More 

Edgard, Louisiana
1 review
3 of 5 stars Reviewed August 11, 2014

This pass weekend my family and I were traveling through longview and need to catch some zs. And end up finding you guys and stayed here. As I came up on the site i notice that it was rarely new. When i walk into the building i notice no one was at the desk but a gentleman was in the... More 

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Longview, Texas
2 reviews
5 of 5 stars Reviewed June 15, 2014

My wife and I recently had to make a quick trip back to our former home in Longview, Texas, on business. We selected Suburban Extended Stay Hotel there because we were familiar with the building and the area. We were very pleased with the room and the price and will stay there again the next time we have an overnight... More 

Was this review helpful? Yes
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