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Suburban Extended Stay Hotel

2.0 of 5
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3211 Hotel Way, Longview, TX 75605
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Suburban Extended Stay Hotel
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Ranked #15 of 32 Hotels in Longview
A recent review
5 of 5 stars reviewed 4 days ago
badabing9504 Flatwoods, Kentucky
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61 Reviews from our TripAdvisor Community

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    35
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Flatwoods, Kentucky
Level Contributor
104 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Staff are all polite. Property very clean inside and out. Kitchenette was short of eating utensils for four people. Definitely would return if ever in LONGVIEW TX again! The outdoor pool was excellent, clean, clear and warm!

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Florida, New York
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed 1 week ago

No bed covers, No bed skirts. Had to call and ask if they were finished making the beds. No facial tissues, than, goodness I had my own. No ice bucket, but there were glasses. No coffee mugs, No Decaf coffee, though there was a coffee maker and kitchen Slow, slow internet. Be ready for dial up nostalgia Super loud toilet,... More 

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1 review
5 of 5 stars Reviewed May 26, 2015 via mobile

I came here for some study stuff.Stayed almost 1month at this hotel.The staff is very friendly and supportive.Enjoyed alot.The only one complain which i had was the pillow and bed,these two things were not too much comfortable

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Michael S, General Manager at Suburban Extended Stay Hotel, responded to this review

Thank you very much for your kind words. Positive feedback is a great motivator for our team and we will share these comments with all of our associates. As for the bed comfort, we understand your comment and have addressed the issue. We should have a pleasant resolution during the summer months. More 

Troy, New York, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed April 15, 2015 via mobile

I wasn't very impressed with this hotel. I've stayed at the candlewood inn, which I will honestly probably switch to as soon as available, because this just barely cuts it. The beds are rock hard, sheets are scratchy, very stingy with two whole pillows per bed. The room is clean and nice looking, however. I'd prefer an indoor pool, breakfast,... More 

Was this review helpful? Yes 2
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 20, 2015

I booked this hotel based on price and because they were pet friendly. I never expected such a great experience. From amenities and location to staff this hotel is wonderful! I will use this hotel again when I come to Longview.

Was this review helpful? Yes 1
Michael S, General Manager at Suburban Extended Stay Hotel, responded to this review

Thank you so much for your kind words and for taking the time to share your experience. We strive to make each guest feel the way you described. We hope that during your next visit to Longview, you will allow us to serve you once again. More 

London, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 27, 2015

My partner was having a operation at the good shepherd so this was a good place to stay from the review and my partner had checked it out as she lives in East texas. I went over ther for 2 weeks and it was made better by the hotel cos of location and service and the way the hotel stff... More 

Was this review helpful? Yes 1
Cynthia A, General Manager at Suburban Extended Stay Hotel, responded to this review

Thank you for staying with us during your recent visit to Longview. We sincerely appreciate all of your kind words and we hope that we will get the chance to serve you again in the future. You have provided us with great feedback regarding our Wi-Fi and we will address this immediately. Feedback like yours helps us to improve on... More 

Dubach, Louisiana, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 7, 2015

Top rate. Staff was excellent and very accommodating. Always polite, respectful and ready to take care of Any issues. As for the manager and staff they knew me by name. The manager was exceptionally sweet and kind. Very personal and always a great attitude and BIG smile.

Was this review helpful? Yes 1
Cynthia A, Front Office Manager at Suburban Extended Stay Hotel, responded to this review

Good Afternoon! Thank you so much for sharing such positive feedback about your recent stay at the Suburban Extended Stay Hotel. We always love to hear that we have made our guests' stay the best one possible. We are truly lucky to have such a wonderful staff and even luckier to have such nice and friendly guests! We hope to... More 

grand parairie, tx.
Level Contributor
40 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
1 of 5 stars Reviewed December 30, 2014

Stayed at this property a few years ago and it was excellent in all aspects. Not so this time! Check in was good. Clerk was friendly. Went around back to park, went to entry door, swiped key, and door latch handle just freely moved. Pull on door, it will not open. Came to learn, after a few tries, to simply... More 

Was this review helpful? Yes 4
Cynthia A, Front Office Manager at Suburban Extended Stay Hotel, responded to this review

Mr. Councilman, We are deeply sorry for all of the troubles you experienced while staying at our hotel. We want every guest to enjoy each minute of their stay and unfortunately you did not. We are so sorry that your stuff was removed from your room and will most definitely use this as a learning tool to share with our... More 

McAllen, United States
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed December 17, 2014

Friendly and accommodating front desk and cleaning staff and pleasant, helpful owner for this new facility with stone composite bath and mini-kitchen counters and art on walls, not the plain white of budget places. Daily rates are reasonable but weekly rates are an excellent value for these efficiently designed, though smallish, rooms. Quiet and sufficient sound insulation and AC with... More 

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Cynthia A, General Manager at Suburban Extended Stay Hotel, responded to this review

Hello Brian! Thank you for sharing the pleasant details of your stay at the Suburban Extended Stay Hotel. We are so pleased to hear that you enjoyed all of our accommodations. The full kitchen we offer really gives a home away from home feeling and being conveniently located to grocery stores makes it even easier to cook those delicious meals.... More 

Hallsville, Texas
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 3, 2014

This was a beautiful suite and so convenient with a desk and kitchenette with microwave and refrigerator. Location is excellent for shopping. We also had 2 service dogs with us. Staff was very friendly and helpful. Luggage cart was at front door to use. Only downfall was the very steep exit in front of the hotel.

Was this review helpful? Yes
Cynthia A, General Manager at Suburban Extended Stay Hotel, responded to this review

On behalf of the entire staff here at the Suburban Extended Stay Hotel, I would like to thank you for completing a survey about us and for the kind words. We're so pleased to hear that you enjoyed your stay, which is our main focus of every guest. We are so happy that the room satisfied your needs and hope... More 

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