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Hawthorn Suites by Wyndham Longview

3211 Hotel Way, Longview, TX 75605 (Formerly Suburban Extended Stay Hotel)
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1 room 1 adult
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Hawthorn Suites by Wyndham Longview
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64 Reviews from our TripAdvisor Community

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed August 18, 2015

Hotel is reasonable priced but staff is not very helpful. Was told by staff that they were trying to contact manager but could not. Was told by staff that children over 12 are considered adults and would have to rent another room. WIll not use this hotel again.

Helpful?
2 Thank April S
Audrey W, Director of Sales at Hawthorn Suites by Wyndham Longview, responded to this review

Thank you for taking the time to review our hotel. I do apologize that we feel short of providing you with exceptional service. Your comments will be shared with our staff so that we can take the necessary steps to ensure that make strides in our level of customer service. Again, thank you for your time and we send you... More 

Longview, Texas
1 review
5 of 5 stars Reviewed July 31, 2015

My time spent at the suburban hotel was very enjoyable. The rates are very reasonable, and every time i walked in i was greeted with a friendly face. The suburban is also located right in the middle of town so if you need to do a little shopping or go grab a bite to eat you wont have to travel... More 

Helpful?
Thank krystinfaith w
Michael S, General Manager at Hawthorn Suites by Wyndham Longview, responded to this review

Thank you so much for staying with us during your visit to Longview. We are very happy that you had an enjoyable stay and we appreciate the kind words. I hope you will decide to stay with us again during your next trip to Longview. More 

Branson, Missouri
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed July 29, 2015 via mobile

Booked this hotel well in advance to save a little money. Will gladly spend more to stay elsewhere. Queen beds were advertised double beds were what we got. Glass cook tops advertised, grimy electric coil top is what we got. Staff seemed inexperienced. Management & maintenance were away as our toilet stopped working. No time to wait we got it... More 

Helpful?
1 Thank BransonLocal65616
Michael S, General Manager at Hawthorn Suites by Wyndham Longview, responded to this review

Thank you for taking the time to share your thoughts regarding your stay. I'm sorry that we did not meet your expectations. We understood your concerns with the plumbing in the bathroom and yes we did have our on call maintenance engineer come in to assess and fix the issue in your bathroom. When a guest reports a issue with... More 

Flatwoods, Kentucky
Level Contributor
118 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed July 25, 2015

Staff are all polite. Property very clean inside and out. Kitchenette was short of eating utensils for four people. Definitely would return if ever in LONGVIEW TX again! The outdoor pool was excellent, clean, clear and warm!

Helpful?
Thank badabing9504
Michael S, General Manager at Hawthorn Suites by Wyndham Longview, responded to this review

Thank you for choosing to stay with us during your recent visit to Longview. The staff and associates would like to thank you for your kind words. More 

Florida, New York
Level Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed July 19, 2015 via mobile

No bed covers, No bed skirts. Had to call and ask if they were finished making the beds. No facial tissues, than, goodness I had my own. No ice bucket, but there were glasses. No coffee mugs, No Decaf coffee, though there was a coffee maker and kitchen Slow, slow internet. Be ready for dial up nostalgia Super loud toilet,... More 

Helpful?
2 Thank G G
Michael S, Manager at Hawthorn Suites by Wyndham Longview, responded to this review

Wow...we really seemed to have dropped the ball on this one. Please accept our apologies for the inconvenience we caused during your trip. Usually we are on top of our game, but apparently on this visit we were not. More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 26, 2015 via mobile

I came here for some study stuff.Stayed almost 1month at this hotel.The staff is very friendly and supportive.Enjoyed alot.The only one complain which i had was the pillow and bed,these two things were not too much comfortable

Helpful?
Thank Hassan M
Michael S, General Manager at Hawthorn Suites by Wyndham Longview, responded to this review

Thank you very much for your kind words. Positive feedback is a great motivator for our team and we will share these comments with all of our associates. As for the bed comfort, we understand your comment and have addressed the issue. We should have a pleasant resolution during the summer months. More 

Troy, New York, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed April 15, 2015 via mobile

I wasn't very impressed with this hotel. I've stayed at the candlewood inn, which I will honestly probably switch to as soon as available, because this just barely cuts it. The beds are rock hard, sheets are scratchy, very stingy with two whole pillows per bed. The room is clean and nice looking, however. I'd prefer an indoor pool, breakfast,... More 

Helpful?
3 Thank Courtney M
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 19, 2015

I booked this hotel based on price and because they were pet friendly. I never expected such a great experience. From amenities and location to staff this hotel is wonderful! I will use this hotel again when I come to Longview.

Helpful?
1 Thank Jen F
Michael S, General Manager at Hawthorn Suites by Wyndham Longview, responded to this review

Thank you so much for your kind words and for taking the time to share your experience. We strive to make each guest feel the way you described. We hope that during your next visit to Longview, you will allow us to serve you once again. More 

London, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 27, 2015

My partner was having a operation at the good shepherd so this was a good place to stay from the review and my partner had checked it out as she lives in East texas. I went over ther for 2 weeks and it was made better by the hotel cos of location and service and the way the hotel stff... More 

Helpful?
1 Thank zameer_rana
Cynthia A, General Manager at Hawthorn Suites by Wyndham Longview, responded to this review

Thank you for staying with us during your recent visit to Longview. We sincerely appreciate all of your kind words and we hope that we will get the chance to serve you again in the future. You have provided us with great feedback regarding our Wi-Fi and we will address this immediately. Feedback like yours helps us to improve on... More 

Dubach, Louisiana, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 7, 2015

Top rate. Staff was excellent and very accommodating. Always polite, respectful and ready to take care of Any issues. As for the manager and staff they knew me by name. The manager was exceptionally sweet and kind. Very personal and always a great attitude and BIG smile.

Helpful?
1 Thank George P
Cynthia A, Front Office Manager at Hawthorn Suites by Wyndham Longview, responded to this review

Good Afternoon! Thank you so much for sharing such positive feedback about your recent stay at the Suburban Extended Stay Hotel. We always love to hear that we have made our guests' stay the best one possible. We are truly lucky to have such a wonderful staff and even luckier to have such nice and friendly guests! We hope to... More 

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