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BEST WESTERN Regency Inn & Suites

2.5 of 5 707 North Access Road, Longview, TX 75602
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Certificate of Excellence 2014
BEST WESTERN Regency Inn & Suites
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BEST WESTERN Regency Inn & Suites
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70 reviews from our community

Traveler rating
    44
    11
    6
    5
    4
See reviews for
29
14
4
17
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Padre Island, TX
Senior Contributor
45 reviews 45 reviews
25 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This property is conveniently located just off Interstate 20. It has a well secured parking lot with a single entrance and plenty of lighting. The front desk staff was very friendly and accommodating upon arrival as well as check out. The complementary breakfast was good with a wider selection than most. The rooms were modern, comfortable and quite. The beds... More

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Ringgold, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

To stop just for overnight, this was such a great place.A great place for more than just an overnight stay. The room was very roomy, beds very comfortable and very clean. The room had a separate area with a sofa which was very nice to be able to sit away from the sleeping area. The breakfast was very good, especially... More

Review collected in partnership with Best Western

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2 reviews
5 of 5 stars Reviewed 3 weeks ago

I'm going to be honest here, I have really high standards when it comes to hotels. But this place went way over my expectations! The place is beautiful!.The rooms were clean and quiet. Breakfast was really impressive as well! Really GOOD coffee!! ALL the staff was friendly & helpful. Highly recommend staying here. In fact, we are staying here again... More

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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago via mobile

The lobby coffee maker was broken and it's the only coffee maker in the entire hotel besides the coffee makers in the bathroom! Like who does that when so many people drink coffee. My son urinated in the bed so I asked them to change all the bedding. I told the hsk'er and the front desk. I came back pulled... More

Was this review helpful? Yes 1
stewart m, General Manager at BEST WESTERN Regency Inn & Suites, responded to this review

First let say that I am so sorry that my staff treat a guest like that, I will meet with the housekeeping staff and our breakfast attendant and will address your concerns with them, please understand that we don't run a hotel like this we take pride in taking care of our guests, I wish you would give us one... More

Dayton, Texas
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed September 15, 2014

Booked (2) nights, one using points from my Best Western MasterCard and a second at the going rate. I checked in provided both copies and the intake clerk made copies and assured me the points would be applied to the second night and the first would be charged to my card. I got a receipt under my door, the night... More

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stewart m, Manager at BEST WESTERN Regency Inn & Suites, responded to this review

Please let me start by saying I am so sorry that your bill was incorrect, I have meet with the staff today concerning the issues you had at our hotel and I know we now have those issues taken care of, thank you for bringing this to my attention it made for great teaching/ learning tool for the staff. More

Humble, United States
2 reviews
5 of 5 stars Reviewed September 15, 2014

I would recommend this hotel for business travel or vacation if your passing through the area. Its a clean hotel with comfortable beds and its easy to get on and off the freeway. Great price and location I give it a thumbs up!!

Review collected in partnership with Best Western

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stewart m, Manager at BEST WESTERN Regency Inn & Suites, responded to this review

THANK YOU so much for the kind review I will pass this review on to the staff I am sure they will enjoy it . again thank you More

Pearland, United States
1 review
5 of 5 stars Reviewed September 15, 2014

Excellent hotel. The interior design is very inviting and the cost was extremely reasonable. I travel to Longview on business quite regularly and this is my choice of hotel each time I visit. The customer service is excellent and the facility has an wonderful work out room.

Review collected in partnership with Best Western

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stewart m, Manager at BEST WESTERN Regency Inn & Suites, responded to this review

Thank you so from the staff and myself, we look forward to your next return visit. More

Longview, United States
1 review
5 of 5 stars Reviewed September 13, 2014

Our family of around 35 individuals, had an unexpected death with Wake and Funeral Services to Attend. We were all treated with the utmost respect and professionalism. We were given a excellent family rate and discount though our overnight stay some individual stayed longer, during the time of grief of a lost love one. I hold the utmost respect for... More

Review collected in partnership with Best Western

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stewart m, General Manager at BEST WESTERN Regency Inn & Suites, responded to this review

First let me say I am so sorry for your loss, and Thank you for your kind review of our hotel I will be sure to pass this along to the staff here, More

St Augustine, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed September 4, 2014

According to my teenagers, it was the best sleep they had all week (we spent 7 continuous nights in multiple hotels traveling across Florida, Alabama, and Texas). The hot breakfast was tasty and better than the other hotels we had stayed at during the past week. Great value overall.

Review collected in partnership with Best Western

Was this review helpful? Yes
stewart m, General Manager at BEST WESTERN Regency Inn & Suites, responded to this review

Thank you for your review. We are so glad that your Teenagers enjoyed our hotel. More

Franklin Park, Illinois
2 reviews
4 of 5 stars Reviewed September 2, 2014 via mobile

We stayed here twice within a two week period. Front desk personnel were very pleasant, rooms were very clean, beds very comfortable and breakfast was good. There is a steak restaurant, Waffle House and an Italian restaurant in walking distance. We'll stay there the next time we are in that area.

Was this review helpful? Yes
stewart m, General Manager at BEST WESTERN Regency Inn & Suites, responded to this review

Thank You so much for the review its means a lot to us here. I will be sure to pass your review on to the staff here at the Best Western Regency inn. We look forward to serving you in the future. More

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Additional Information about BEST WESTERN Regency Inn & Suites

Address: 707 North Access Road, Longview, TX 75602
Phone Number:
Location: United States > Texas > Longview
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Regency Inn & Suites 2.5*
Number of rooms: 60
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44 photos of this hotel

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