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Hilton Garden Inn Dallas Lewisville

3.0 of 5 785 SH 121 Bypass, Lewisville, TX 75067
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Certificate of Excellence 2014
Hilton Garden Inn Dallas Lewisville
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Hilton Garden Inn Dallas Lewisville
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227 reviews from our community

Traveler rating
    136
    60
    15
    10
    6
See reviews for
52
28
16
107
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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Urbandale, Iowa
Top Contributor
58 reviews 58 reviews
17 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed in a junior suite for two nights and had a fantastic time. This is obviously a newer hotel. It is clean, has a contemporary design, and everything is in fantastic condition. The staff is extremely friendly and helpful...very welcoming. Really everyone was awesome from the front desk staff to those at the breakfast area. The breakfast is amazing... More 

Was this review helpful? Yes
Kevin C, General Manager at Hilton Garden Inn Dallas Lewisville, responded to this review

Dear: ccg001 On behalf of the entire team at Hilton Garden Inn- Dallas Lewisville, I would like to personally thank you for your very kind feedback. I look forward to the opportunity of welcoming you back in the future and will be sure to share your comments with the entire team! At Your Service, Kevin Corprew More 

Tempe, Arizona
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great staff that was prompt, friendly, and efficient. Got in late when the kitchen was closing and the staff asked if I would like to order anything for dinner. They had it ready for me after I put my stuff in my room and it was delicious. The only issue is the adjustable comfort bed one half was rock hard... More 

Was this review helpful? Yes
Kevin C, General Manager at Hilton Garden Inn Dallas Lewisville, responded to this review

Dear: Kmcaninch, Your satisfaction is very important to us and we appreciate your feedback! We will be sharing your feedback with the team and want to thank you for your loyalty and business. The concerns you mentioned with the bed have been addressed and appreciate you taking the time to help us improve. I would love the opportunity to meet... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Clean, bright, welcoming, very pleasant staff, comfortable, spacious. We arrived about 9 PM, tired and in a hurry. The staff was so pleasant- she made check-in easy, low key, and kind. Our breakfast waiter was perfect.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Kevin C, General Manager at Hilton Garden Inn Dallas Lewisville, responded to this review

Richard, Thank you for sharing your stay experience with us on Trip Advisor! We're so glad you enjoyed our comfortable accommodations and the team exceeded your expectations. Thank you for taking the time to review our staff and property. Have a wonderful week! Deepest Regards, Kevin Corprew More 

GRAND PRAIRIE
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

I took a survey and answered honestly. It was an over all good stay with a few exceptions. Within 10 minutes of completing the survey, the General Manager of the hotel, contacted me to address my issues. This is refreshing and absolutely reinforces my belief that customer service is a priority.

Was this review helpful? Yes
Kevin C, General Manager at Hilton Garden Inn Dallas Lewisville, responded to this review

Amy B, Thank you for taking the time in giving our team your honest feedback. As promised, the bed issue we discussed have been resolved and sincerely apologize for the inconvenience we caused you during your stay. We look forward to serving you in the near future. Kevin More 

GRAND PRAIRIE
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

The location, and the appearance of this hotel is great. The accommodations however, leave room for improvement. Bed was extremely hard. The staff was good but could have used more training as to how the Corporate Image should translate to all locations.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Kevin C, General Manager at Hilton Garden Inn Dallas Lewisville, responded to this review

I'm sorry we were not able to provide you with a great experience during your recent stay. Your satisfaction is very important to us and we appreciate your feedback about the comfort of the bed. You can be confident that we have followed-up on your concerns so that others are not disappointed as you were. Thank you for making the... More 

Shawnee Mission
Top Contributor
73 reviews 73 reviews
15 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Stayed here for 3 nights. The welcome at the front desk was smooth and efficient. The staff was friendly and helped us with signing up for Hilton HHonors. Nice way to start our stay. The rooms were clean, the bed was comfortable and the water pressure was more Ithan adequate. Temperature control worked fine. The front desk, breakfast area and... More 

Was this review helpful? Yes
Kevin C, General Manager at Hilton Garden Inn Dallas Lewisville, responded to this review

Thank you for your very kind comments. We look forward to your return visit! Safe travels! More 

Top Contributor
51 reviews 51 reviews
27 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed November 13, 2014

Not sure what all was going on but the lobby was ridiculously loud. There's s bar near the check in area and it was extremely loud with yelling and laughter. Not the way I picture when taking kids out for the weekend. They were scared and that's pitiful. The check in was quick but I could barely here the lady... More 

Was this review helpful? Yes
Kevin C, General Manager at Hilton Garden Inn Dallas Lewisville, responded to this review

Jacy R, I'm very sorry we were not able to provide you with a great experience during your recent stay. Your satisfaction is very important to us and we appreciate your feedback about the noise in the lobby you experienced during check in. Thank you for making the effort to share your thoughts as your comments has helped us to... More 

Williamsburg, Iowa
Contributor
12 reviews 12 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 6, 2014

We visit the Flower Mound area of Texas every fall to visit family and friends. The Hilton Garden Inn in Lewisville, TX is our "go to place" for lodging for a week's stay each trip. The staff is extremely friendly, from the manager on down, and the breakfasts are the best that you will ever find in any hotel.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Kevin C, General Manager at Hilton Garden Inn Dallas Lewisville, responded to this review

Dear JohnMac, On behalf of the entire team at Hilton Garden Inn- Dallas Lewisville, I would like to personally thank you for your very kind feedback. We look forward to serving you each and every time your in town. I look forward to the opportunity of welcoming you back in the future and will be sure to share your comments... More 

Omaha, United States
1 review
3 of 5 stars Reviewed November 3, 2014

The staff was cold and unfriendly after they uncovered an issue with payment that was confirmed on my end and not theirs. They had me wait in the lobby and call my business owner after he was in bed for the night to resolve the issue instead of giving me a room straight away and resolving it the next day.... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Kevin C, General Manager at Hilton Garden Inn Dallas Lewisville, responded to this review

Brian C, We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a... More 

Zurich, Switzerland
1 review
5 of 5 stars Reviewed October 22, 2014

I stayed at this hotel on recommendation from the Company I was working with. Everything about my stay at the hotel was perfect. Great service and very friendly staff who went out of their way to make the stay comfortable and memorable

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Kevin C, General Manager at Hilton Garden Inn Dallas Lewisville, responded to this review

Akshat P, On behalf of the entire team at Hilton Garden Inn- Dallas Lewisville, I would like to personally thank you for your very kind feedback. I look forward to the opportunity of welcoming you back in the future and will be sure to share your comments with the entire team! Kevin C More 

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Additional Information about Hilton Garden Inn Dallas Lewisville

Address: 785 SH 121 Bypass, Lewisville, TX 75067
Phone Number:
Location: United States > Texas > Lewisville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Dallas Lewisville 3*
Number of rooms: 165
Reservation Options:
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Also Known As:
Hilton Garden Inn Dallas Lewisville Hotel Lewisville
Hilton Garden Inn Lewisville
Hilton Lewisville
Hotel Style:
#3 Family Hotel in Lewisville
#4 Business Hotel in Lewisville

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