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All 22 Lewisville hotels

Holiday Inn Express Hotel & Suites Dallas Lewisville

2.5 of 5 Hotel   |   780 E Vista Ridge Mall Drive, Lewisville, TX 75067
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Ranked #11 of 22 Hotels in Lewisville
A recent review
4 of 5 stars reviewed 3 days ago
ChrisF7093 Long Grove, Illinois
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64 reviews from our community

Traveler rating
    32
    22
    4
    3
    3
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13
9
3
29
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Long Grove, Illinois
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I was pleasantly surprised by the high quality of this hotel. I haven't stayed in a hotel of this brand for quite some time, preferring to stay in brands that I thought were more luxurious, but I had a very pleasant experience at this hotel. First, the king executive room was very roomy, enough room so that the sofa bed... More

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Dallas, Texas
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed August 11, 2014

I stay at this hotel a couple of times a year for work and I have never yet been disappointed. The beds are comfortable and they give you a choice for pillow firmness. The breakfast isn't lavish but it covers a variety of food and starts off your day well. The staff is friendly and helpful whenever I have needed... More

Was this review helpful? Yes 1
New Braunfels, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 22, 2014

The hotel seem nice, well kept , and the staff was friendly and professional. Everything seemed fine until we slept in the bed. Both my wife and I were eaten up in Bed Bug bites. We only stayed one night (Thank GOD) I would ask for my money back but we got the room free as part of a rewards... More

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aroy2003, General Manager at Holiday Inn Express Hotel & Suites Dallas Lewisville, responded to this review

Hi Andrew, I am very sorry that you were not completely satisfied with your most recent stay with our hotel. I would very much like to speak with you about this previous stay so that I can assure this issue is addressed in the appropriate manner as soon as possible. If you could call the hotel at your earlist convenience... More

Wichita, Kansas
Contributor
13 reviews 13 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 11, 2014

This was a very nice hotel for the last leg of our trip. We were surprised to find a fold out couch complete with bed linens stored in a zipped bag, after requesting to change to a double bed room from our king room that we had reserved. (No double rooms were available). The couch proved very convenient, since we... More

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aroy2003, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas Lewisville, responded to this review

Dear Debbie M, On behalf of our entire team at the Holiday Inn Express & Suites Lewisville we appreciate the lovely compliments. We enjoy reading when our guest stay experience exceeds their expectations! We hope that you will choose us again when in the area. More

White Oak
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 28, 2014

I was there for a 3 day stay and elevator was out of order the whole time. the breakfast was under cooked everyday....but the room was clean and Bryan at front desk gave good customer service. I would call prior to stay to make sure elevator is working.

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aroy2003, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas Lewisville, responded to this review

Dear JCM1969, We are very sorry that that our elevator was out order for those 3 days during your stay. I am equally disappointed that you did not find our complimentary hot breakfast to your satisfaction. If you feel that these issues devalued your stay with us and you were not offered any type of compensation at the time you... More

Nashville, Tennessee
Top Contributor
74 reviews 74 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed May 28, 2014

I had a quiet stay, which is my main priority when traveling. The hotel room was clean. It is located close to a mall, so there are restaurants and Starbucks close. For business travel, it is very adequate.

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aroy2003, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas Lewisville, responded to this review

Dear TNroadwarrior54321, Thank you for the short and sweet travel review regarding your stay at the Holiday Inn Express & Suites. We appreciate your awesome rating and taking the time to share your comments. More

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed May 28, 2014

We stayed there over the weekend for a soccer tournament. The staff was very friendly and helpful. The breakfast was great!!! The rooms and the pool were clean and well kept. Great location. Close to everything. The pond out back and the local wildlife was an added plus. We would definitely stay there again.

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aroy2003, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas Lewisville, responded to this review

Dear Kim W The Holiday Inn Express & Suites Lewisville appreciates you for taking the time to comment and rate your most stay experience on Trip Advisor. We are happy to read that you found our team welcoming and our complimentary hot breakfast delicious. Please remember us again when your business, or leisure plans find you in the Lewisville area. More

Fort Myers, Florida
Contributor
12 reviews 12 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 28, 2014 via mobile

I stayed here for 3 nights. The hotel is clean, rooms are nice, staff is friendly. The breakfast was great every morning. The room was very clean when we arrived. The shower gets nice and hot and the water pressure is perfect. I have actually stayed at this hotel twice before and will keep coming back for my visits to... More

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aroy2003, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas Lewisville, responded to this review

Dear FLLovetotravel Thank you for choosing to stay at the Holiday Inn Express & Suites/Lewisville when in the area. We are glad to know that we keep meeting your expectations. We look forward to seeing you again! More

Grapevine, Texas
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 27, 2014

I checked into this hotel very late (11PM) with no reservation - traffic delayed me getting to my planned destination. Not sure what was going on - people parked in car out front waiting for guests going in and out all night. I called 911 and reported there was no emergency but clearly something odd going on. Police showed up... More

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aroy2003, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas Lewisville, responded to this review

Dear Deana G We do apologize for your unfortunate experience. We have a very good working relationship with our local police department and although we rarely have to call them they have a great response time. I am not sure if you contacted the front desk so that our staff could have also been made aware so that could have... More

Houston, Texas
Top Contributor
114 reviews 114 reviews
20 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed May 21, 2014

I checked in for two day on a business trip. The elevator was out. It was out for the whole time I was there. I was surprised they did not offer any type of discount or anything. The rooms were big and comfortable. I did not mind walking the stairs and I need to do more of it but the... More

Was this review helpful? Yes
aroy2003, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas Lewisville, responded to this review

We do apologize for any inconvenience you may experienced with our elevator being down during your stay. Our front desk was informed to provide compensation to any guest that asked but in hindsight you are correct that a better response would have been to automatically discount and or compensate our guests rooms without them having to ask since this was... More

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Additional Information about Holiday Inn Express Hotel & Suites Dallas Lewisville

Address: 780 E Vista Ridge Mall Drive, Lewisville, TX 75067
Phone Number:
Location: United States > Texas > Lewisville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Dallas Lewisville 2.5*
Number of rooms: 90
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Also Known As:
Holiday Inn Express Hotel And Suites Dallas Lewisville
Holiday Inn Lewisville
Holiday Inn Express Lewisville
Lewisville Holiday Inn

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