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Holiday Inn Express Hotel & Suites Dallas Lewisville

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780 E Vista Ridge Mall Drive, Lewisville, TX 75067
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Holiday Inn Express Hotel & Suites Dallas Lewisville
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86 Reviews from our TripAdvisor Community

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Traveler rating
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    32
    6
    3
    4
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19
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Houston
Level Contributor
52 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Made a terrible mistake of booking in the last minute and got this hotel instead of the nicer HIE in Denton-UNT location. This hotel is very old!! Poor air circulation due to old style old AC. Old curtains lets the light inside from parking. All very average!! I would avoid at all costs and definitely *not* recommended.

Was this review helpful? Yes
aroy2003, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas Lewisville, responded to this review

Thank you for your feedback. We are currently looking forward to many enhancements when when undergo a major renovation next year. We hope for the opportunity to make this up to you the next time you are in the area after the remodeling. Sincerely, Hotel Staff More 

Huntington Beach, California
2 reviews
3 of 5 stars Reviewed June 12, 2015

I visited this hotel for business, the first night when i went to go to bed and pulled down the sheets, I noted a long black curly hair was right in the middle of the bed. This was obviously not mine because I have auburn, straight hair. I called the front desk and asked for someone to come up and... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas Lewisville, responded to this review

Dear butterflynurse, Thank you for taking the time to post a review of the hotel. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are truly sorry for the oversight of our housekeeping team with regards to the bedding. Your comments are taken into serious account and we are confident that actions... More 

Senoia, Georgia
Level Contributor
118 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 stars Reviewed June 9, 2015

We have decided Holiday Inn Express Hotel & Suites will continue to get our business! What a fabulous mattress and pillows ! Felt like we were at home. We were in town for a wedding so we didn't spend much time in room but it was very spacious and clean. Staff were friendly and helpful when needed. Breakfast was very... More 

Was this review helpful? Yes
aroy2003, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas Lewisville, responded to this review

Thank you for taking the time to comment and rate your most recent stay with us. I am glad to read that your experience was like a home away from home. Our number one priority is making our guest feel welcomed and valued. More 

Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 5, 2015

Had a business meeting , being a priority club member everything was in place and as expected from Holiday inn . Front desk staff was courteous and helpful . Will certainly be back Place is convenient close to Diners, shopping and bars

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aroy2003, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas Lewisville, responded to this review

Thank your for choosing the Holiday Inn Express & Suites for your lodging needs. We appreciate your loyalty as an IHG Rewards Club member and look forward to serving you again. More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 26, 2015

This hotel was very pleasant. Very clean, friendly and helpful staff, comfortable beds, quiet and located within walking distance to some great restaurants and the mall. The continental breakfast was delicious and very much appreciated!

Was this review helpful? Yes
aroy2003, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas Lewisville, responded to this review

Thank you so much for your review of our hotel. We appreciate your loyalty as an HG® Rewards Club member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. More 

San Antonio, Texas
Level Contributor
695 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 563 helpful votes
4 of 5 stars Reviewed May 9, 2015

We spent two nights at this older property in the Vista Ridge Mall. The one special person who really exceeded our expectations was the front desk clerk named Melissa! Every time we met her she was so cheerful and helpful. I'd like to nominate her for TA employee of the month if that was possible. The rooms here are larger... More 

Was this review helpful? Yes 1
aroy2003, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas Lewisville, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. I will make sure that Melissa reads this excellent review. Sincerely, AR, Asst. General Manager More 

Norman, OK
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 1, 2015

No problems at all; check-in/check-out went very smooth. Nice breakfast with attentive hostess. We like staying at HI Express hotels because we can always count on a nice clean room, affordable rates and well appointed. Will definitely stay again if in the area.

Was this review helpful? Yes 1
Grand Ledge, Michigan
Level Contributor
97 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed April 26, 2015

This hotel is in a great location to shopping, restaurants and downtown Dallas. The staff was very friendly and welcoming and gave us good dinner recommendations. The nicest thing about this property was the "extra" touches in the room-towels folded nicely, amenities arranged in a fancy way; things you would expect in a higher class hotel. The rooms are a... More 

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Pinetop-Lakeside, Arizona
Level Contributor
90 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed April 23, 2015

Very well located close to shopping and restaurants even a Costco next door. Stayed three days. Good breakfast clean eating aria. Very helpful staff. When checking in I asked about going to Babe's for dinner but with the road construction all around how to get there. Before chick in was finished Marlissa had called the restaurant and confirmed root for... More 

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Kilgore, Texas
Level Contributor
196 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
5 of 5 stars Reviewed April 21, 2015

Was training in Flower Mound and this hotel was booked by the director. The hotel is clean and the front desk attendant very nice and friendly. We had an enjoyable stay and will probably stay here again when in the area.

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