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Holiday Inn Express Hotel & Suites Dallas Lewisville

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780 E Vista Ridge Mall Drive, Lewisville, TX 75067
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1 room 1 guest
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Holiday Inn Express Hotel & Suites Dallas Lewisville
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88 Reviews from our TripAdvisor Community

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Traveler rating
    41
    33
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    3
    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Arecibo, Puerto Rico
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stayed here for business purposes. Everyone starting from front desk, cooks, and cleaning personnel where really really nice and friendly. Made me and my co-workers feel at home. Free breakfast buffet, pool and gym. Rooms and bathroom super clean. A little bit of "humidity" smell but it's barely noticeable and the room fan coil, even-though I set it to... More 

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Texas
1 review
1 of 5 stars Reviewed 1 week ago

We had an absolutely terrible experience. After checking in, we were a little shocked to walk into both of the hotel rooms we had booked to smell cigarette smoke. The hotel is non-smoking. When we brought this to the attention of the front desk, they said thank you for letting us know but did nothing else about it. Later, one... More 

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aroy2003, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas Lewisville, responded to this review

I am very sorry to hear of your experience. Based upon the description of the problem you described I believe you have spoken to the General Manager on 8/24/15 regarding this stay experience and he is working on helping to rectify the situation. Thank you for reaching the hotel by calling and allowing us the opportunity to work with you.... More 

Houston
Level Contributor
53 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed July 11, 2015

Made a terrible mistake of booking in the last minute and got this hotel instead of the nicer HIE in Denton-UNT location. This hotel is very old!! Poor air circulation due to old style old AC. Old curtains lets the light inside from parking. All very average!! I would avoid at all costs and definitely *not* recommended.

Was this review helpful? Yes 1
aroy2003, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas Lewisville, responded to this review

Thank you for your feedback. We are currently looking forward to many enhancements when when undergo a major renovation next year. We hope for the opportunity to make this up to you the next time you are in the area after the remodeling. Sincerely, Hotel Staff More 

Huntington Beach, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 12, 2015

I visited this hotel for business, the first night when i went to go to bed and pulled down the sheets, I noted a long black curly hair was right in the middle of the bed. This was obviously not mine because I have auburn, straight hair. I called the front desk and asked for someone to come up and... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas Lewisville, responded to this review

Dear butterflynurse, Thank you for taking the time to post a review of the hotel. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are truly sorry for the oversight of our housekeeping team with regards to the bedding. Your comments are taken into serious account and we are confident that actions... More 

Senoia, Georgia
Level Contributor
122 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 stars Reviewed June 9, 2015

We have decided Holiday Inn Express Hotel & Suites will continue to get our business! What a fabulous mattress and pillows ! Felt like we were at home. We were in town for a wedding so we didn't spend much time in room but it was very spacious and clean. Staff were friendly and helpful when needed. Breakfast was very... More 

Was this review helpful? Yes
aroy2003, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas Lewisville, responded to this review

Thank you for taking the time to comment and rate your most recent stay with us. I am glad to read that your experience was like a home away from home. Our number one priority is making our guest feel welcomed and valued. More 

Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 5, 2015

Had a business meeting , being a priority club member everything was in place and as expected from Holiday inn . Front desk staff was courteous and helpful . Will certainly be back Place is convenient close to Diners, shopping and bars

Was this review helpful? Yes
aroy2003, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas Lewisville, responded to this review

Thank your for choosing the Holiday Inn Express & Suites for your lodging needs. We appreciate your loyalty as an IHG Rewards Club member and look forward to serving you again. More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 26, 2015

This hotel was very pleasant. Very clean, friendly and helpful staff, comfortable beds, quiet and located within walking distance to some great restaurants and the mall. The continental breakfast was delicious and very much appreciated!

Was this review helpful? Yes
aroy2003, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas Lewisville, responded to this review

Thank you so much for your review of our hotel. We appreciate your loyalty as an HG® Rewards Club member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. More 

San Antonio, Texas
Level Contributor
704 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 482 helpful votes
4 of 5 stars Reviewed May 9, 2015

We spent two nights at this older property in the Vista Ridge Mall. The one special person who really exceeded our expectations was the front desk clerk named Melissa! Every time we met her she was so cheerful and helpful. I'd like to nominate her for TA employee of the month if that was possible. The rooms here are larger... More 

Was this review helpful? Yes 1
aroy2003, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas Lewisville, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. I will make sure that Melissa reads this excellent review. Sincerely, AR, Asst. General Manager More 

Norman, OK
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 1, 2015

No problems at all; check-in/check-out went very smooth. Nice breakfast with attentive hostess. We like staying at HI Express hotels because we can always count on a nice clean room, affordable rates and well appointed. Will definitely stay again if in the area.

Was this review helpful? Yes 1
Grand Ledge, Michigan
Level Contributor
111 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed April 26, 2015

This hotel is in a great location to shopping, restaurants and downtown Dallas. The staff was very friendly and welcoming and gave us good dinner recommendations. The nicest thing about this property was the "extra" touches in the room-towels folded nicely, amenities arranged in a fancy way; things you would expect in a higher class hotel. The rooms are a... More 

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