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Country Inn & Suites By Carlson, Lewisville, TX

2.5 of 5 755 B East Vista Ridge Mall Dr., Lewisville, TX 75067
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Certificate of Excellence 2014
Country Inn & Suites By Carlson, Lewisville, TX
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Country Inn & Suites By Carlson, Lewisville, TX
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82 reviews from our community

Traveler rating
    42
    19
    12
    7
    2
See reviews for
33
14
9
20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Texarkana, Texas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Nice, clean place. Staff were all excellent . All of them. Execs made the "business center" a single computer in the lobby. What ????!!! Breakfast was good but crowded. I got the feeling the guys who work for this chain have never worked in the hotel itself. Hotwire said it was 3 stars. It was more like a typical 2... More 

Review collected in partnership with Country Inns & Suites By Carlson

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Chandler, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

I've never stayed here before and was pleasantly surprised with the hotel and its staff. Clean room, good breakfast, and very friendly staff. When we come back to this area, we now have a place to stay.

Review collected in partnership with Country Inns & Suites By Carlson

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Chicago, Illinois
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

When we checked in, there was hair in the bathroom from a previous guest. Also, I unplugged the alarm clock to plug in my phone to charge, and the area around the plug was very dusty and didn't look like it had been cleaned in quite some time. Also, heard employees at the front desk talking to each other and... More 

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TMIHospitality, Manager at Country Inn & Suites By Carlson, Lewisville, TX, responded to this review

Dear Ben5599, Thank you for your review of the Country Inn & Suites Lewisville. I'm glad to hear that my front desk staff was friendly. Please accept my apologies for the cleanliness of your room and for the behavior of certain members of my staff. I appreciate you bringing these concerns to my attention so they can appropriately be addressed.... More 

Midland, United States
1 review
2 of 5 stars Reviewed 1 week ago

Very diappointed to have to check into an unclean room at 3:30 in the morning--too tired to do anything else. By looks of lobby, whole hotel is unclean and dated. Would not recommend nor ever stay there again.

Review collected in partnership with Country Inns & Suites By Carlson

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TMIHospitality, Manager at Country Inn & Suites By Carlson, Lewisville, TX, responded to this review

Dear Bobbie P, Thank you for your review of the Country Inn & Suites Lewisville. I appreciate you bringing your concerns to my attention, and I'm very sorry for the negative experience you had at our hotel. I have shared your comments with my entire staff to ensure any deficiencies are corrected. I hope that you will reconsider and allow... More 

Lewisville, Texas
2 reviews
3 of 5 stars Reviewed 2 weeks ago

It was average. Room was small considering it was a handicap room. Whirlpool was not working. We stayed throughout the Thanksgiving holiday. Staff was really kind and very helpful. We do not have any complaints on that end. We did enjoy the hot coffee and warm cookies throughout our stay.

Review collected in partnership with Country Inns & Suites By Carlson

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TMIHospitality, Manager at Country Inn & Suites By Carlson, Lewisville, TX, responded to this review

Dear J E, Thank you for reviewing the Country Inn & Suites Lewisville. I'm glad to hear you enjoyed our friendly staff and complimentary coffee and cookies. I do apologize for any inconvenience caused by our whirlpool not working properly. This has already been addressed with my maintenance staff. I hope that we can have another chance to host you... More 

the Colony, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

Bad front desk service by one of their employees. booked the room for my daughter and they required me to show up with my credit card in order my daughter to stay there. I would not stay or book this hotel. there are other hotels in the area and even in the same parking lot that are lots better.

Review collected in partnership with Country Inns & Suites By Carlson

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TMIHospitality, Manager at Country Inn & Suites By Carlson, Lewisville, TX, responded to this review

Dear Rolando R, Thank you for taking the time to review the Country Inn & Suites Lewisville. We pride ourselves on delivering exceptional service, and I'm sorry to hear about the level of service you received from my staff. Please know, we do need a valid credit card on file at check in, and I apologize for any inconvenience this... More 

Conroe, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Hotel is an older hotel with paint peeling. The hallways also needed to be vacuumed better. Chlorine smell was overwhelming. Shower head wasn't working properly. Front desk staff wasn't there when we checked in and had to wait several minutes for someone to check us in. Probably won't stay here again.

Review collected in partnership with Country Inns & Suites By Carlson

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TMIHospitality, Manager at Country Inn & Suites By Carlson, Lewisville, TX, responded to this review

Dear Leanne A, Thank you for taking the time to review your stay at the Country Inn & Suites Lewisville. I am sorry to hear that your experience was less than exceptional. I have shared your comments with my staff to ensure that any deficiencies are corrected. I hope that you will allow us another chance to make up for... More 

Columbus, United States
1 review
5 of 5 stars Reviewed November 3, 2014

This was a personal trip and I wanted a hotel that was peaceful in a central location to the North Dallas suburbs. The rooms were very comfortable and clean. The staff was exceptionally friendly all the way from the front desk to the cleaning staff. I was very pleased with my three day stay and would highly recommend this hotel.

Review collected in partnership with Country Inns & Suites By Carlson

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Kerrville, United States
1 review
5 of 5 stars Reviewed November 3, 2014

Our room was beautifully appointed and comfortably furnished. Our ground level room was easy to get to with our luggage and the area was quiet and peaceful. The towels were large and thick. The comforts of home were abundant.

Review collected in partnership with Country Inns & Suites By Carlson

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Tecumseh,OK, United States
1 review
5 of 5 stars Reviewed October 27, 2014

As you can see from my comments above, I am a repeat guest who is very happy with your hotel . I took your survey,completing all the questions you asked with specific notes . Up until now I was happy with your survey,having already stated how much I liked your staff, your hotel in Carrollton and my satisfaction with my... More 

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Additional Information about Country Inn & Suites By Carlson, Lewisville, TX

Address: 755 B East Vista Ridge Mall Dr., Lewisville, TX 75067
Phone Number:
Location: United States > Texas > Lewisville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Lewisville, TX 2.5*
Number of rooms: 62
Reservation Options:
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Also Known As:
Country Inn & Suites By Carlson, Lewisville Hotel Lewisville
Country Inn And Suites By Carlson, Lewisville
Country Inn Lewisville
Lewisville Country Inn
Hotel Style:
#3 Business Hotel in Lewisville

13 photos of this hotel

Management photos: Courtesy of the property manager

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Business center/function rooms (1)
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