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Hampton Inn & Suites Dallas / Lewisville - Vista Ridge Mall

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2650 Lake Vista Drive, Lewisville, TX 75067
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Hampton Inn & Suites Dallas / Lewisville - Vista Ridge Mall
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Hampton Inn & Suites Dallas / Lewisville - Vista Ridge Mall
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183 reviews from our community

Traveler rating
    123
    49
    5
    2
    4
See reviews for
58
37
11
62
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
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  • Spanish first
  • Any
English first
  • All months
    (183)
  • Mar-May only
    (35)
  • Jun-Aug only
    (55)
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    (44)
  • Dec-Feb only
    (49)
All months
1 review
1 of 5 stars Reviewed 2 weeks ago

To preface, I've been Hilton Diamond since 2007, and always stay at a Hilton when I can. I've stayed at this property 2-3 times in the past and had a good experience. I reserved a King one bedroom suite. Upon check-in, I was given a room, NOT informed it was not what I had reserved, and upon inserting the key,... More 

Was this review helpful? Yes
DeAnna H, General Manager at Hampton Inn & Suites Dallas / Lewisville - Vista Ridge Mall, responded to this review

We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I sincerely apologize for falling short during your stay. We stood by our 100% Hampton Guarantee and comp your room for your experience. I will be adding Hilton Honors points to your account... More 

OKLAHOMA CITY
Senior Contributor
40 reviews 40 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Could not get the ROOMS (yes, we were moved to another room with the exact same problem) to a comfortable temperature. Had to buy a BOX FAN from Walmart to have any relief. The evening manager thought this was humorous. We didn't.

Review collected in partnership with Hampton

Was this review helpful? Yes
DeAnna H, General Manager at Hampton Inn & Suites Dallas / Lewisville - Vista Ridge Mall, responded to this review

Thank you for your feedback in regards to the air conditioning not working in your room. I've worked with our maintenance team to fix the issue, however I apologize that it wasn't resolved sooner. Thank you again for your review and I invite you to stay with us again the next time you return to the area. Kindest Regards, DeAnna... More 

Georgetown, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 25, 2015

Great The room was clean, atmosphere was great, location great, and staff was very helpful and caring! My family and I would love to return to this hotel on our next trip to the area. There are good restaurants near by and food in hotel was good.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
DeAnna H, General Manager at Hampton Inn & Suites Dallas / Lewisville - Vista Ridge Mall, responded to this review

Thank you for taking the time to post a TripAdvisor review about your recent stay! I am so happy to hear that you had such a good visit, and I appreciate you letting others know as well. We look forward to seeing you again soon! Kindest Regards, DeAnna Hendrix General Manager More 

Mount Juliet, Tennessee
1 review
5 of 5 stars Reviewed March 15, 2015

The service was excellent! We called for directions getting to the hotel and Marco was very friendly and gave us great directions. Marco was also pleasant and very sincere when checking us in (our car had just broken down on the interstate and we had to get a rental car). Veronica was very friendly and pleasant during checkout. Room, lobby,... More 

Was this review helpful? Yes
DeAnna H, General Manager at Hampton Inn & Suites Dallas / Lewisville - Vista Ridge Mall, responded to this review

Thank you so much for the wonderful feedback! Marco and Veronica are such assets to our team, and it is wonderful to see our guests recognize that! We look forward to seeing you again soon! Kindest Regards, DeAnna Hendrix General Manager More 

Houston, United States
1 review
4 of 5 stars Reviewed March 9, 2015

bedding did not look like it had been changed Long hair in bed Not typical of the service from a Hilton property Property is always in order except for this one time. Did not make me feel good getting into the bed I decided the other bed would be better

Review collected in partnership with Hampton

Was this review helpful? Yes
DeAnna H, General Manager at Hampton Inn & Suites Dallas / Lewisville - Vista Ridge Mall, responded to this review

I want you to know that I do not take cleanliness issues lightly. I assure you that I will address this with my staff and we will get better from it. Please know that we want to know immediately when you find any issues. Thank you for choosing to stay with us and if there is ever any assistance that... More 

Kansas City, United States
1 review
5 of 5 stars Reviewed March 5, 2015

I had a great experience with Hampton. The property was clean and the rooms were great. It was a last second trip due to a funeral and I was nervous about cost. The Hampton was affordable. Not only that, I had to leave a day early because my family was getting a stomach bug so we left for our eight... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
DeAnna H, General Manager at Hampton Inn & Suites Dallas / Lewisville - Vista Ridge Mall, responded to this review

You are too kind! Thank you so much for all of the wonderful feedback. Guests like you make us want to be at our best all the time, and we appreciate you noticing the cleanliness and service that we strive to provide. Kindest Regards, DeAnna Hendrix General Manager More 

Akron, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed March 4, 2015

Spacious and high level furnishing. Everything works. Best lobby I have seen - art deco and layout. Complimentary internet was fast. Lift was a good size. Bed and pillows are comfortable. Two queen sized beds are of good size. Has mini fridge and free coffee/tea in room and lobby.

Review collected in partnership with Hampton

Was this review helpful? Yes
DeAnna H, General Manager at Hampton Inn & Suites Dallas / Lewisville - Vista Ridge Mall, responded to this review

Thank you so much for telling others about your experience at our hotel! I am really happy to hear that you had such a pleasant stay, and I look forward to seeing you next time you are in town. Kindest Regards, DeAnna Hendrix General Manager More 

Waxahachie, United States
1 review
5 of 5 stars Reviewed February 25, 2015

We can always count on Hampton to be very clean and quite. We have stayed at this location before and it still has the feel of being new. Parking at this location can be an issue if you get there late resulting in using an attached lot with low lighting.

Review collected in partnership with Hampton

Was this review helpful? Yes
DeAnna H, General Manager at Hampton Inn & Suites Dallas / Lewisville - Vista Ridge Mall, responded to this review

Thank you for taking a moment to share your experience. I am happy to see you have been loyal to the Hampton Brand. Please accept my sincere apologies for the inconvenience you experienced during your recent stay at our hotel regarding parking. Thanks again for being our guest and we look forward to seeing you again soon. Kindest Regards, DeAnna... More 

Cabot, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed February 22, 2015

The hotel was very clean and convenient to the office in Dallas. Their were a number of very good restaurants in the area. Very easy access to the Toll Road and the I35E interstate. Breakfast was not very good but not an issue since I don't mind eating at an IHOP or something.

Review collected in partnership with Hampton

Was this review helpful? Yes
DeAnna H, General Manager at Hampton Inn & Suites Dallas / Lewisville - Vista Ridge Mall, responded to this review

Thank you for posting a TripAdvisor review about your recent stay at our hotel. I was sorry to hear that you were dissatisfied with your breakfast experience. Please accept my sincere apologies and we look forward to seeing you again soon. Kindest Regards, DeAnna Hendrix General Manager More 

San Antonio, United States
1 review
5 of 5 stars Reviewed February 18, 2015

Great location. Great breakfast selection. Service was outstanding. Fast check in. Fast check out. Cool looking bubble effects near elevator. Friendly staff. Easy to get to from major freeways. Exercise room very clean. Hot tub was a delight.

Review collected in partnership with Hampton

Was this review helpful? Yes
DeAnna H, General Manager at Hampton Inn & Suites Dallas / Lewisville - Vista Ridge Mall, responded to this review

We are so thankful you enjoyed our staff and accommodations. Your comments about the staff service were wonderful and it is always our pleasure to serve you. Please let us know how we can assist you with your next stay. We look forward to seeing you again soon! Kindest Regards, DeAnna Hendrix General Manager More 

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