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TownePlace Suites Dallas Lewisville

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731 East Vista Ridge Mall Drive, Lewisville, TX 75067
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1 room 1 guest
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TownePlace Suites Dallas Lewisville
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103 Reviews from our TripAdvisor Community

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Traveler rating
    65
    27
    5
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    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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  • French first
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English first
  • All months
    (103)
  • Mar-May only
    (26)
  • Jun-Aug only
    (31)
  • Sep-Nov only
    (20)
  • Dec-Feb only
    (26)
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Denver, Colorado
Level Contributor
36 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I was here during a summer baseball camp and there were 10 year old boys out of control everywhere. My room was near the stairs, and all night, they were running on the stairs, which I could clearly hear. They were also apparently unsupervised and loud at 1am- I called down to the front desk in a plea to make... More 

Was this review helpful? Yes
MagnoliaLodging, General Manager at TownePlace Suites Dallas Lewisville, responded to this review

Thank you for reviewing your stay with us, and on behalf of my team, I am very sorry to see your stay was not a memorable one. Guest satisfaction and safety are our top priorities, and we want everyone who checks in to our hotel to feel right at home. I've forwarded your comments to my team for their review,... More 

Bella Vista, Arkansas
Level Contributor
203 reviews
168 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Spent the last two weeks at the Towneplaces Suites while in between homes. So my whole family and our yellow lab needed a place to call home. The staff at this hotel definitely made us feel at home, especially assistant manager Jamie who, it would seem, was never home. She was always there to greet us at the breakfast and... More 

Was this review helpful? Yes
MagnoliaLodging, General Manager at TownePlace Suites Dallas Lewisville, responded to this review

What fantastic comments! Many thanks for the great review, and we so appreciate you choosing our hotel. It is our pleasure to have you as our guest, and I'm delighted you and your family (and even your furry family member!) all enjoyed a comfortable stay with us. I've forwarded your comments to my team - including Jami - as everyone... More 

Dallas, Texas
Level Contributor
32 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 3 weeks ago

First, let me say every single employee I encountered was friendly, efficient and professional. The hotel was very clean and a good value. We enjoyed the breakfast, pool, and other amenities The evening assistant manager was a hoot and very friendly and accommodating. However, we had repeated troubles with the air conditioning. In 100+ degree summers in Dallas, this is... More 

Was this review helpful? Yes
MagnoliaLodging, General Manager at TownePlace Suites Dallas Lewisville, responded to this review

Many thanks for reviewing your stay, and we appreciate you choosing our hotel. On behalf of my team, I apologize for the issues your experienced with our A/C; I know that was very frustrating, and we understand the importance of a functioning A/C during a Texas summer. While I'm glad we eventually relocated you to a suite with a working... More 

Lexington, Ohio
Level Contributor
130 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is a great place to stay right outside of Dallas! Safe area of town right by shopping and plenty of restaurants. The rooms are really nice and clean. The staff is very friendly and helpful. The breakfast is delicious with plenty of options. I highly recommend this hotel!

Was this review helpful? Yes
MagnoliaLodging, General Manager at TownePlace Suites Dallas Lewisville, responded to this review

What great comments! Many thanks for the wonderful review, and we appreciate you choosing our hotel. Glad to see your stay with us was a pleasant one, and that our accommodations and amenities met your needs. I'm especially pleased that my team was warm and welcoming, as we want all of our guests to feel right at home. Many thanks... More 

Texarkana,Texas
Level Contributor
255 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
5 of 5 stars Reviewed July 27, 2015

Let me begin by saying that I am a Marriott Rewards member and have been for many years. I have never had a bad experience at any of the Marriott properties where I have stayed throughout this great country of ours. That is primarily the reason why I was really surprised that they messed up my reservation which I made... More 

Was this review helpful? Yes
MagnoliaLodging, General Manager at TownePlace Suites Dallas Lewisville, responded to this review

Many thanks for the wonderful review, and we so appreciate you choosing not only our hotel, but all Marriott hotels throughout your travels! I'm delighted to see you enjoyed a comfortable stay with us, although I apologize for the snafu with your reservations at check in. I'm glad my team handled the situation promptly and to your satisfaction, and that... More 

Texarkana, Texas
Level Contributor
189 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
5 of 5 stars Reviewed July 26, 2015

I had a good experience here because the front desk fixed a problem due to a mixup with their reservations. The reservation was made for a two bedroom suite a few weeks before we arrived on July 23. We checked in at 3 PM and were given room 301. We didn't go up to check our room right away because... More 

Was this review helpful? Yes
MagnoliaLodging, General Manager at TownePlace Suites Dallas Lewisville, responded to this review

Many thanks for the great review, and we so appreciate you choosing our hotel. I am delighted to see that what started out as a misstep was corrected to your satisfaction, and that you enjoyed your stay with us. I do apologize for the glitch with your room reservation, and I'm pleased my team handled it quickly and easily. I've... More 

Athens, Georgia
Level Contributor
44 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed July 23, 2015

My favorite hotel in Lewisville area to stay at and has the best all around price point The rooms are spacious and very clean, great breakfast with eggs, sausage, waffles and fruit. Has a mini kitchen and best beds around The staff is alway's nice and professional. It is conveniently located to the mall and restaurants and has a shuttle

Was this review helpful? Yes
MagnoliaLodging, General Manager at TownePlace Suites Dallas Lewisville, responded to this review

Many thanks for the great review, and my team and I appreciate you choosing our hotel. Glad to see you enjoyed a comfortable stay, and that our accommodations and amenities met your needs. I'm especially pleased my team was warm and welcoming, as we want all of our guests to feel right at home. It's our pleasure having you as... More 

Level Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed July 15, 2015

I stay here very frequently and the staff is ALWAYS friendly, smiling and helpful. The rooms are always clean and comfortable. FYI - I would mention that the ac is somehow controlled from the front desk, however, upon request they will get the room colder

Was this review helpful? Yes
MagnoliaLodging, General Manager at TownePlace Suites Dallas Lewisville, responded to this review

Many thanks for the wonderful review, and we so appreciate you continuing to choose our hotel when visiting the area. Glad to see your stays with us have been good ones, and that our accommodations and amenities have met your needs. I'm especially pleased that my team's guest service has helped to make your experience a good one, as we... More 

colorado
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed June 24, 2015

We were here for 2 nights on our way home from vacation. There was a youth baseball team staying here as well. The first night was crazy with the baseball team, but the staff handled it very well and got everything under control quickly. The air conditioning did not work very well in our room. We let the manager know... More 

Was this review helpful? Yes
MagnoliaLodging, General Manager at TownePlace Suites Dallas Lewisville, responded to this review

Many thanks for reviewing your stay, and we appreciate you choosing our hotel. While I'm glad to see that overall, your stay with us was a good one, I do apologize for falling short in a few areas. I've forwarded your comments to my maintenance team to investigate your suite's A/C - summer in Texas is no time to have... More 

1 review
5 of 5 stars Reviewed June 23, 2015 via mobile

The ladies at the front desk are awesome, they met all of my needs and made me feel at home.. Thank you Alanah, Mia. Kary, Krista, Jessica and Jami. You all made me feel like family. I will definitely be coming back because the customer service is so outstanding!

Was this review helpful? Yes
MagnoliaLodging, General Manager at TownePlace Suites Dallas Lewisville, responded to this review

What great comments! Many thanks for the kudos, and we appreciate you choosing our hotel. While I'm glad to see that your stay with us was a pleasant one, I'm most pleased that my team's guest service - including Alanah, Mia, Kary, Krista, Jessica and Jami - helped to make your stay a memorable one. We want all of our... More 

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