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Lewisville Comfort Suites Vista Ridge Mall

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755A Vista Ridge Mall Dr., Lewisville, TX 75067
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Lewisville Comfort Suites Vista Ridge Mall
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57 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lewisville, Texas
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The front desk staff was polite and efficient. Beds are ok. The window could be opened and there was no lock on it. This bothered me. Location was good for seeing the July 4th fireworks. Plenty of nearby restaurants. This is an average hotel in this chain.

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TMIHospitality, Manager at Lewisville Comfort Suites Vista Ridge Mall, responded to this review

Dear Amyswrld2011, Thank you for taking the time to review your stay at the Comfort Suites Vista Ridge Mall Lewisville. I'm pleased that our front desk staff made a positive impression on you. I'm also glad you enjoyed our location. However, we do strive to impress our guests, and I'm sorry we came up short. I hope that you will... More 

Morton, Texas
Level Contributor
4 reviews
4 of 5 stars Reviewed 4 weeks ago

Enjoyed my stay. The refrigerator was set too cold and froze everything that we put in it, but the bed was so comfortable and I love having a choice of soft, medium or firm pillows. The breakfast was comparable to others with the waffles and biscuits and gravy. This particular one had cinnamon waffle batter!

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DSergi
Level Contributor
79 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I have stayed a lot of Comfort Suites over the years and this one was clearly one of the most friendly. While the property is an older the staff was outgoing and over the top friendly. Arriving after midnight is never the easiest when it comes to checking in. The front desk staff went out of their way to make... More 

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TMIHospitality, Manager at Lewisville Comfort Suites Vista Ridge Mall, responded to this review

Dear DSergi, Thank you for taking the time to review our hotel. We strive to provide exceptional service and are pleased to hear we did just that. We hope that we will have another chance to host you on your next trip to the area. Sincerely, Alyssa R. General Manager More 

Oklahoma City, Oklahoma, United States
Level Contributor
48 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed June 15, 2015

We have stayed here in the past but I have failed to inform others as to how nice of a place it is and how friendly the staff is. I have read other reviews as have determined it must be a clash of peoples egos and how they interpret rudeness on others. If someone does not drop what they are... More 

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Denham Springs, LA
Level Contributor
6 reviews
4 hotel reviews
2 of 5 stars Reviewed June 15, 2015

The maintenance of this Comfort Suite has definitely gone down since the last time I stayed there in 2014. The smell in the room was musty and the carpets were stained, the wallpaper in the bathroom was coming off the wall. At least the bed was comfortable though that's about all this hotel had going for it.

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TMIHospitality, Manager at Lewisville Comfort Suites Vista Ridge Mall, responded to this review

Dear Travalot01, Thank you for taking the time to review the Comfort Suites Vista Ridge Mall Lewisville. I'm terribly sorry to hear that your experience at our hotel was less than satisfactory. Please be assured, we take guest feedback seriously and will be sharing your comments with our staff to ensure that any deficiencies are corrected. I hope that we... More 

Rockwall, Texas, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed June 14, 2015 via mobile

the room was nice and housekeeping staff was friendly and professional. However multiple people we dealt with at the front desk were rude and insensitive and seem to care less about the guests. One snapped at my daughter because she showed up for breakfast a few minutes before their opening time even though we had been told that the breakfast... More 

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TMIHospitality, Manager at Lewisville Comfort Suites Vista Ridge Mall, responded to this review

Dear Eric E, Thank you for taking the time to review your stay at the Comfort Suites Vista Ridge Mall Lewisville. It is always our goal to provide exceptional service to our guests, and I'm very sorry to hear that we came up short. I will be addressing your comments with my staff immediately to ensure that future guests do... More 

Toronto, Canada
Level Contributor
160 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
3 of 5 stars Reviewed June 14, 2015

This hotel is in an area with lots of hotels around a mall. From a distance it looks great and impressive and you expect a grand entrance but as you walk up the entrance is a single door without an opener. Once inside it's an small uninviting lobby area, again with a single door leading into the breakfast area. What... More 

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TMIHospitality, Manager at Lewisville Comfort Suites Vista Ridge Mall, responded to this review

Dear Raggarbil, Thank you for your review of the Comfort Suites Vista Ridge Mall Lewisville. I'm glad that you found your room to be clean and enjoyed our complimentary breakfast. I do apologize that the layout of our hotel gave you a negative first impression. We hope that you won't keep this from allowing us another chance to host you.... More 

Emmetsburg, Iowa, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 31, 2015

Called three times to make a reservation and 3 times the front desk personal transferred me to the reservation line and nothing. All three times, it went dead. Called back and no apology just asked,"who hung up on whom?" What? So needless to say, I wont be staying there!

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TMIHospitality, Manager at Lewisville Comfort Suites Vista Ridge Mall, responded to this review

Dear Julie H, Thank you for taking the time to review the Comfort Suites Vista Ridge Mall Lewisville. I'm very sorry to hear of the problems you experienced while trying to make a reservation. Unfortunately, I'm not certain if this was an issue with reservation's phone lines or ours, but I will be certain to speak with my staff to... More 

texas
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed May 15, 2015

We stayed one night at the Comfort Suites near the Vista Ridge Mall. It was the least expense hotel in the area but had everything we needed. It is showing some age but was a very nice place. The room had 2 queen beds plus sofa sleeper. The beds were great, free WiFi, free breakfast and parking. There are lots... More 

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Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 6, 2015

Tried for 3 hours to find a hotel around that wasn't overpriced and had a room available ( everyone around this area is always full with flipping kids sports) This was available and was a pleasant stay. Very quiet and clean, beds we're very comfortable and staff very helpful and friendly Mall across the street and food within walking distance

Was this review helpful? Yes 1
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