We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Lewisville Comfort Suites Vista Ridge Mall

Hotel website
Hotel deals
755A Vista Ridge Mall Dr., Lewisville, TX 75067
Special Offer
Choice Privileges Points
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Professional photos
Lewisville Comfort Suites Vista Ridge Mall
View Map
Add Photo Write a Review

59 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    20
    19
    12
    4
    4
See reviews for
22
14
3
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
  • All months
    (59)
  • Mar-May only
    (21)
  • Jun-Aug only
    (20)
  • Sep-Nov only
    (13)
  • Dec-Feb only
    (5)
All months
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed 1 night traveling from Oklahoma. Very friendly staff answered all our questions and helped with anything we needed. Room was big and beds super comfortable definitely accommodated the 5 of us. Even had extra bedding waiting for us when we got there. I would recommend to anyone visiting dallas and not wanting to stay in the city. Only... More 

Was this review helpful? Yes
Fort Worth, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Within moments of arriving in our room and sitting on one of the beds, we discovered the bed was extremely wet from URINE on the bed!!! The bathroom looked as though it had not been cleaned AT ALL in who knows how long... room is run down and just dirty. Hotel offered to move us to another room (the one... More 

Was this review helpful? Yes 1
TMIHospitality, Manager at Lewisville Comfort Suites Vista Ridge Mall, responded to this review

Dear LisaMarie1411, Thank you for your review. Please accept my sincerest apologies for your experience. I assure you that this has been addressed with the staff member in charge of cleaning your room to ensure this never happens again. We truly appreciate your feedback as we will be able to improve our future services. I hope that if you are... More 

Lewisville, Texas
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed July 9, 2015

The front desk staff was polite and efficient. Beds are ok. The window could be opened and there was no lock on it. This bothered me. Location was good for seeing the July 4th fireworks. Plenty of nearby restaurants. This is an average hotel in this chain.

Was this review helpful? Yes
TMIHospitality, Manager at Lewisville Comfort Suites Vista Ridge Mall, responded to this review

Dear Amyswrld2011, Thank you for taking the time to review your stay at the Comfort Suites Vista Ridge Mall Lewisville. I'm pleased that our front desk staff made a positive impression on you. I'm also glad you enjoyed our location. However, we do strive to impress our guests, and I'm sorry we came up short. I hope that you will... More 

Morton, Texas
Level Contributor
4 reviews
4 of 5 stars Reviewed July 7, 2015

Enjoyed my stay. The refrigerator was set too cold and froze everything that we put in it, but the bed was so comfortable and I love having a choice of soft, medium or firm pillows. The breakfast was comparable to others with the waffles and biscuits and gravy. This particular one had cinnamon waffle batter!

Was this review helpful? Yes
DSergi
Level Contributor
83 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 stars Reviewed July 5, 2015

I have stayed a lot of Comfort Suites over the years and this one was clearly one of the most friendly. While the property is an older the staff was outgoing and over the top friendly. Arriving after midnight is never the easiest when it comes to checking in. The front desk staff went out of their way to make... More 

Was this review helpful? Yes
TMIHospitality, Manager at Lewisville Comfort Suites Vista Ridge Mall, responded to this review

Dear DSergi, Thank you for taking the time to review our hotel. We strive to provide exceptional service and are pleased to hear we did just that. We hope that we will have another chance to host you on your next trip to the area. Sincerely, Alyssa R. General Manager More 

Oklahoma City, Oklahoma, United States
Level Contributor
48 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed June 15, 2015

We have stayed here in the past but I have failed to inform others as to how nice of a place it is and how friendly the staff is. I have read other reviews as have determined it must be a clash of peoples egos and how they interpret rudeness on others. If someone does not drop what they are... More 

Was this review helpful? Yes
Denham Springs, LA
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 15, 2015

The maintenance of this Comfort Suite has definitely gone down since the last time I stayed there in 2014. The smell in the room was musty and the carpets were stained, the wallpaper in the bathroom was coming off the wall. At least the bed was comfortable though that's about all this hotel had going for it.

Was this review helpful? Yes 1
TMIHospitality, Manager at Lewisville Comfort Suites Vista Ridge Mall, responded to this review

Dear Travalot01, Thank you for taking the time to review the Comfort Suites Vista Ridge Mall Lewisville. I'm terribly sorry to hear that your experience at our hotel was less than satisfactory. Please be assured, we take guest feedback seriously and will be sharing your comments with our staff to ensure that any deficiencies are corrected. I hope that we... More 

Rockwall, Texas, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 14, 2015 via mobile

the room was nice and housekeeping staff was friendly and professional. However multiple people we dealt with at the front desk were rude and insensitive and seem to care less about the guests. One snapped at my daughter because she showed up for breakfast a few minutes before their opening time even though we had been told that the breakfast... More 

Was this review helpful? Yes 1
TMIHospitality, Manager at Lewisville Comfort Suites Vista Ridge Mall, responded to this review

Dear Eric E, Thank you for taking the time to review your stay at the Comfort Suites Vista Ridge Mall Lewisville. It is always our goal to provide exceptional service to our guests, and I'm very sorry to hear that we came up short. I will be addressing your comments with my staff immediately to ensure that future guests do... More 

Toronto, Canada
Level Contributor
165 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
3 of 5 stars Reviewed June 14, 2015

This hotel is in an area with lots of hotels around a mall. From a distance it looks great and impressive and you expect a grand entrance but as you walk up the entrance is a single door without an opener. Once inside it's an small uninviting lobby area, again with a single door leading into the breakfast area. What... More 

Was this review helpful? Yes
TMIHospitality, Manager at Lewisville Comfort Suites Vista Ridge Mall, responded to this review

Dear Raggarbil, Thank you for your review of the Comfort Suites Vista Ridge Mall Lewisville. I'm glad that you found your room to be clean and enjoyed our complimentary breakfast. I do apologize that the layout of our hotel gave you a negative first impression. We hope that you won't keep this from allowing us another chance to host you.... More 

Emmetsburg, Iowa, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 31, 2015

Called three times to make a reservation and 3 times the front desk personal transferred me to the reservation line and nothing. All three times, it went dead. Called back and no apology just asked,"who hung up on whom?" What? So needless to say, I wont be staying there!

Was this review helpful? Yes
TMIHospitality, Manager at Lewisville Comfort Suites Vista Ridge Mall, responded to this review

Dear Julie H, Thank you for taking the time to review the Comfort Suites Vista Ridge Mall Lewisville. I'm very sorry to hear of the problems you experienced while trying to make a reservation. Unfortunately, I'm not certain if this was an issue with reservation's phone lines or ours, but I will be certain to speak with my staff to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

20 photos of this hotel

Management photos: Courtesy of the property manager

Viewed
All management photos (20)
Viewed
Hotel & grounds (4)
Viewed
Room/suite (8)
Viewed
Business center/function rooms (1)
Viewed
Pool/beach area (2)
Viewed
Dining (2)
Viewed
Other (3)
Check In Check Out
Show Prices
Hotels you might also like...
Travelers also viewed these Lewisville hotels
0.0 mi away
Country Inn & Suites By Carlson, Lewisville
1.5 mi away
BEST WESTERN PLUS Lewisville/Coppell
0.3 mi away
Hilton Garden Inn Dallas Lewisville
Show Prices
Show Prices
Show Prices
3.2 mi away
Baymont Inn And Suites - Lewisville
0.2 mi away
Hampton Inn & Suites Dallas / Lewisville - Vista Ridge Mall
0.1 mi away
TownePlace Suites Dallas Lewisville
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay