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Extended Stay America - Dallas - Lewisville

2.0 of 5
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1900 Lake Pointe Drive, Lewisville, TX 75057
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Extended Stay America - Dallas - Lewisville
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Ranked #11 of 23 Hotels in Lewisville
A recent review
5 of 5 stars Reviewed March 27, 2015
Karen M
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40 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 27, 2015

The staff is very friendly and goes above and beyond for every guest. Always greeting you by your name and when I had to come over from a place next door I was frantic and Joii checked me into a very clean room that was spacious I couldn't have been happier and calmed my nerves with her nice conversation. The... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Dallas - Lewisville, responded to this review

I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with our staff and they made you feel like we were a "home away from home"! The staff and I would like to thank you again for posting your review. We look forward to welcoming... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed January 14, 2015

The room in general was not clean. From a dirty bathroom, to food left inside, to dirty dishes. The elevator is nasty with the same dirt on the floor for days! The emergency exit sign on the door to our room was not even for our room but a room on a totally different floor, and the fridge opened in... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Dallas - Lewisville, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that the cleanliness was not to our standards. To prevent this from happening again, our staff is retraining on our cleaning standards. We continually work to improve our hotel, so I really appreciate feedback. If you have any additional feedback, please reach out to... More 

Dallas, Texas, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 21, 2014

I have never been to such a disgusting hotel in my life. It was so dirty that i couldn't sleep at all! There was hair and trashes everywhere in the room including under the bed, the sheets smelled awful and there was dogs hair on them. Then I wanted another room, which I was told it was really clean, but... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Dallas - Lewisville, responded to this review

Thank you for taking the time to write a review of your stay. The cleanliness you described is not acceptable, and I sincerely apologize for the cleanliness issues in your rooms. To prevent this from happening again, my team is retraining on housekeeping. We continually work to improve our hotel, so I really appreciate the feedback. If you have any... More 

Loyal, Wisconsin
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed December 17, 2014

We are from WI and use this as a winter getaway. Krystal is very friendly and the rooms have been renovated. Housekeeping clean and change up the linens once a week on monthly stays. We are planning on staying again in Feb. Lewisville has a very active Senior Center which we joined and participate in many of their activities and... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Dallas - Lewisville, responded to this review

Thank you for taking the time to write a review of our hotel. I am glad to hear that you enjoyed our friendly staff, our housekeeping services and your stay with us overall. I will be sure to share your kind remarks with our entire team. Thank you for choosing Extended Stay America. We look forward to welcoming you again... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 7, 2014

We stayed here for 5 months with kids 1&4 while looking for a house for 5 months. I did a lot of research on hotels this was the only one that wasn't filled with "drugs, hookers and rude even thives as staff" it even had a kitchen. If you are lucky enough to get in here's my breakdown. (it's the... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Dallas - Lewisville, responded to this review

Thank you for your great review of our property. I'm thrilled that you enjoyed your stay and the staff was helpful and courteous during your five month stay. We are proud to have provided you with a clean room at a convenient location during your search for a house. Thank you again for sharing your experience with us. We look... More 

Denton, Texas
2 reviews
5 of 5 stars Reviewed September 5, 2014

Krystal and her staff were exemplary of what a hospitality venue should be. They went above and beyond daily to make my relocation experience stress free, and my dog loved them too. I recommend this very clean and comfortable hotel to anyone I felt safe and truly cared about. Krystal should train every employee with this company nationwide on how... More 

Was this review helpful? Yes
Zurich, Switzerland
Level Contributor
656 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 375 helpful votes
3 of 5 stars Reviewed June 22, 2014

We booked and received a good deal via an online hotel discounter. Upon arrival, the room was ready, we were checked in promptly (I believe the gentleman’s name was Spencer). He had a friendly smile and made us feel comfortable upon arrival. The room was very nice. Two large beds, flat screen TV, dresser, work table and chair, an additional... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Dallas - Lewisville, responded to this review

Thank you for taking the time to write a review. I am very pleased that you enjoyed the amenities in your room, including the free Wi-Fi that we offer. Still, I sincerely apologize for the cleanliness issues you had in your room. I've reviewed your feedback with our staff, and we are taking steps to ensure that your experience is... More 

Irving, Texas
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed May 28, 2014

It is an ok place to stay for short term and if you don't have a better expectation of a place to stay. They don't offer much assistance one stays like no dish soap to wash the dishes with, no amenities (shampoo, conditioner, or hair dryer), pans are not good for cooking cause they have food stick to them even... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Dallas - Lewisville, responded to this review

Carol - Thank you for providing us with details about your stay. I am sorry to hear that you were not completely satisfied with your recent experience at our hotel. Please know, even though we do not supply toiletries in our rooms, they are readily available at the front desk upon request. We are also more than happy to swap... More 

Houston, Texas
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed May 27, 2014

I stayed here in 2012 and loved it. This time, I am having the opposite experience. I am in my second day of a 5 day stay. I made this reservation quite a while ago and requested a non-smoking room. At first, they tried to force me into a smoking room that had been "freshened up" because they were out... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Dallas - Lewisville, responded to this review

I appreciate you taking the time to write a review of your recent experience with us. I am truly disappointed that you did not enjoy your stay, and hope you will accept my apology. Please accept my apology that you were initially given a smoking room due to our availability. We will always do our best to accommodate guest requests,... More 

Lewisville, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 1, 2014

Our stay was for 7 months. Thank God for ESA. Everyone was wonderful and it felt like home. They did everything they could to make your stay as easy and pleasant as possible. We were building a new home, when we had a severe car accident, my husband was in the hospital, lost the vision in one eye. He then... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Dallas - Lewisville, responded to this review

Amanda - Thank you for taking the time to write a glowing review of your stay with us. The staff and I are glad to know that we were able to be your ‘home away from home’ during a difficult time in your life. Also, I’m happy to hear that our friendly staff met your needs, especially Shelley, Aurella, Jonathan... More 

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