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BEST WESTERN South Plains Inn & Suites

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204 N College Ave, Levelland, TX 79336
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BEST WESTERN South Plains Inn & Suites
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50 Reviews from our TripAdvisor Community

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    25
    17
    3
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    2
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16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
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Weatherford, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Pros - The staff was friendly. Checking in and out was quick and easy. The lobby as well as the rooms were clean. There is an indoor pool. The rooms were pretty good overall. Cons - The pool was nice but the water was very cold when we visited. The beds were too firm - this could be a good... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Best Western S, Assistant Manager at BEST WESTERN South Plains Inn & Suites, responded to this review

Thank you Matthew R for your survey of our property! It is great to hear that our staff was friendly and provided you with good customer service! I also enjoy hearing that you thought our lobby and rooms were clean. I am sorry to hear that certain things displeased you. The pool is indoors but it is not heated. I... More 

Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed May 26, 2015

This property was the host hotel for a livestock association function. When we arrived, they were sold out of the special rate for the association. They offered us a discounted rate, even telling us to shop other motels in town. The front desk staff was very accommodating and friendly. The atmosphere/lobby/front entrance was very tastefully decorated and welcoming. The beds... More 

Was this review helpful? Yes
Best Western S, Assistant Manager at BEST WESTERN South Plains Inn & Suites, responded to this review

Hello Janette H! Thank you for reviewing our property! It is great to hear that our employees provided you with great customer service! I am so happy to hear that you were pleased with our breakfast! We have been working very hard to upgrade our breakfast bar. We have been trying new things to make sure that our guests are... More 

1 review
5 of 5 stars Reviewed May 16, 2015 via mobile

The room and service were awesome wonderful and staff was very courteous and helpful would defenently stay there on my next visit I was stranded there due to the weather and a young man working in the front desk was very friendly even called my room to ask if everything was OK I thought this was a great gesture especially... More 

Was this review helpful? Yes
Best Western S, Assistant Manager at BEST WESTERN South Plains Inn & Suites, responded to this review

Thank you livvie59 for your review of our property! I am delighted to hear that our staff provided you with great customer service! We strive to ensure that our guests are taken care of! Thank you once again for the great survey and as always, thank you for choosing BEST WESTERN! More 

Amarillo, Texas
1 review
4 of 5 stars Reviewed April 1, 2015

The staff was very friendly upon check-in and found us a room even though it was early in the day. The only issues we had were the kids very disappointed that the pool was closed (during spring break of all times!!) and yes, the pillows were very small!! Beds were comfy, though, and breakfast was good. Rooms very clean and... More 

Was this review helpful? Yes
Best Western S, Manager at BEST WESTERN South Plains Inn & Suites, responded to this review

Thank you DarlaF for your survey! We appreciate the comments you provided. It is great to hear that our staff provided you with great customer service. I am glad to hear that you enjoyed our comfortable King Size beds. I do apologize about the size of the pillows. Housekeepers have been tucking the pillowcases in tightly so that the pillows... More 

Round Rock, Texas
Level Contributor
75 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed March 26, 2015

A really nice place - very quiet and the bed was very comfortable. But all the comments about the small pillows are true - you get 4 of them with a king bed, but they really are the size of a throw pillow. Based on other reviews we brought our own pillows and we're glad we did. The eggs with... More 

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Best Western S, Assistant Manager at BEST WESTERN South Plains Inn & Suites, responded to this review

Thank you gleno51 for your survey of our property. We appreciate your comments about our hotel. It is great to hear that you enjoyed our comfortable King Size beds. I do apologize for the size of the pillows. The pillows are normal size pillows but the way that the housekeeping staff preps the room they pack the pillows in the... More 

Houston, United States
1 review
5 of 5 stars Reviewed March 16, 2015

Everything was terrific at this hotel. A truly wonderful stay! The employees were great. The room was very clean, very inviting and the bed was extremely comfortable. The breakfast was very good and a nice selection to enjoy.

Review collected in partnership with Best Western

Was this review helpful? Yes
Best Western S, Assistant Manager at BEST WESTERN South Plains Inn & Suites, responded to this review

Thank you Cheryl R. for your survey! It always pleases us to hear that your stay was excellent. I will pass the information along to our employees so that they know they are all doing a great job! The housekeepers try their hardest to ensure that each guest walks in to a clean room! Its great to hear that you... More 

Lubbock, United States
1 review
2 of 5 stars Reviewed March 12, 2015

My work put me and a fellow coworker up at the Best Western due to hazardous driving conditions the next day. The employee at the front desk was quite polite and respectful and called us about 20 minutes after we had gotten to our room to make sure everything was okay. The room was smoking, and as soon as you... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Best Western S, Assistant Manager at BEST WESTERN South Plains Inn & Suites, responded to this review

Hello Timothy G. Thank you for taking the time to review our property. I do apologize that you were put in a smoking room. We were very busy that weekend with the basketball teams that were here for the Semi Finals and Finals to determine who went on to State. Your company booked the rooms for you and your coworker... More 

Carrollton, United States
2 reviews
2 of 5 stars Reviewed March 9, 2015

Stayed here several times and issues still have not been resolved with basic common issues. Management did not resolve any issues when asked and made no effort. Stay elsewhere. Pool lights did not work, and we could not get any sleep due to hearing a lot of movement from the floor above.

Review collected in partnership with Best Western

Was this review helpful? Yes
Best Western S, Assistant Manager at BEST WESTERN South Plains Inn & Suites, responded to this review

Thank you Brandon B for staying with us for the second time. Our pool lights are fully operational, they are just on a timer. We are a newer property and it was built to be eco friendly. There are 10 windows in the pool area to let in the sunlight during the daytime. The room is also painted in light... More 

Caldwell, United States
1 review
4 of 5 stars Reviewed March 2, 2015

Impressed that the hotel now offers free breakfast. Only compliant are the bed pillows. They are the size of décor-throw pillows. Take your own if you want a good night's sleep. Otherwise, hotel is great.

Review collected in partnership with Best Western

Was this review helpful? Yes
Best Western S, Assistant Manager at BEST WESTERN South Plains Inn & Suites, responded to this review

Thank you Berte H. for your review of our property! It is really pleasing to find out that you enjoyed our free hot breakfast! We have recently been working very hard to update our entire breakfast bar to give the guests a better breakfast experience. We have several options for each part of the breakfast to give guests multiple choices... More 

1 review
4 of 5 stars Reviewed February 15, 2015

Nice place to stay but overpriced. Pillows were uncomfortable. Bed were decent sized, bathroom was clean. Walls are thin between rooms, heard lots of noise from guests on both sides. Room was very clean and hotel is ideally located.

Review collected in partnership with Best Western

Was this review helpful? Yes
Best Western S, Assistant Manager at BEST WESTERN South Plains Inn & Suites, responded to this review

Thank you Allison A for your review of our property! We provide our guests with large, comfortable King Size beds! Our housekeepers work hard to give our guests the cleanest room possible! The pillows we use are the brand standard for BEST WESTERN. We are working with our team to look into other possible options on the pillows since we... More 

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