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BEST WESTERN South Plains Inn & Suites

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204 N College Ave, Levelland, TX 79336
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1 room 1 guest
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BEST WESTERN South Plains Inn & Suites
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55 Reviews from our TripAdvisor Community

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Traveler rating
    27
    19
    4
    3
    2
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22
5
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0
16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
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    (55)
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    (15)
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    (20)
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Victoria, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

A clean hotel with nice features. Good value within 25 min. of the Lubbock area. On college move in weekend, this last minute change of plan worked out as excellent place to stay without breaking the bank.

Review collected in partnership with Best Western

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Saint Louis, Missouri
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

This is a very nice hotel that appears to be recently remodeled. I'm picky about cleanliness....so bathroom floors could have been cleaner. We were told a few months ago by family members that we could have a wedding group rate but it seemed that it had expired and the manager was not willing to let us have it. There are... More 

Was this review helpful? Yes
Best Western S, Manager at BEST WESTERN South Plains Inn & Suites, responded to this review

Thank you Rosie F. for your review of our property! It is great to hear that our hotel appears to have been recently remodeled. The hotel is still young, having been open only 8 years, and the owner takes pride in keeping it up. I am sorry to hear that your booking was not clearly explained by the group contact... More 

2 reviews
3 of 5 stars Reviewed 2 weeks ago

Not sure you get your money's worth. Prices are artificially due to the recent past demand from the petroleum industry. With oil prices plummeting and gasoline looking to drop below $2.00 a gallon for the first time in 10 years, these prices seem out of line.

Review collected in partnership with Best Western

Was this review helpful? Yes
Best Western S, Manager at BEST WESTERN South Plains Inn & Suites, responded to this review

Hello Allison A! Thank you for taking time to review our property. I am sorry to hear that you feel you do not get your moneys worth. Our rates vary every day and that weekend we were busier than normal due to an event going on in town so the rates were probably higher than usual due to occupancy. I... More 

YOAKUM
Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

The hotel staff was accommodating and gave us a discount at the front desk when we checked in. However, I was expecting a very important email and was unable to access the internet at all that evening. We had noticed on check-in that there were lots of children in the swimming pool. My guess is that the hotel needs a... More 

Review collected in partnership with Best Western

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Best Western S, Manager at BEST WESTERN South Plains Inn & Suites, responded to this review

Hello Mr. Yoakum! Thank you for your recent review of our property. It is great to see that our hotel staff was accommodating while you were here. I am sorry to hear about the internet not working for you. We are currently updating our internet speed and wireless ports so I will pass this information along to our technicians so... More 

Fort Worth, Texas
1 review
5 of 5 stars Reviewed 4 weeks ago

I was pleasantly surprised by the cleanliness, staff, amenities, cleanliness, lack of smoke smell, and the cleanliness. As you can guess my satisfaction is based on how clean the facility is. The only "con" is the thin walls - I can hear our neighbor on the phone most the night. I missed the breakfast so I can't rate that. Otherwise... More 

Was this review helpful? Yes
Best Western S, Assistant Manager at BEST WESTERN South Plains Inn & Suites, responded to this review

Thank you pabloran1965 for your review! It is great to hear that you had a pleasant experience! Our housekeepers take pride in their cleaning and it really shows. We received a housekeeping excellence award on our last property inspection for our room cleanliness! Sorry to hear that you missed breakfast, but we hope to have you back again and maybe... More 

Weatherford, United States
1 review
4 of 5 stars Reviewed June 15, 2015

Pros - The staff was friendly. Checking in and out was quick and easy. The lobby as well as the rooms were clean. There is an indoor pool. The rooms were pretty good overall. Cons - The pool was nice but the water was very cold when we visited. The beds were too firm - this could be a good... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Best Western S, Assistant Manager at BEST WESTERN South Plains Inn & Suites, responded to this review

Thank you Matthew R for your survey of our property! It is great to hear that our staff was friendly and provided you with good customer service! I also enjoy hearing that you thought our lobby and rooms were clean. I am sorry to hear that certain things displeased you. The pool is indoors but it is not heated. I... More 

Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed May 26, 2015

This property was the host hotel for a livestock association function. When we arrived, they were sold out of the special rate for the association. They offered us a discounted rate, even telling us to shop other motels in town. The front desk staff was very accommodating and friendly. The atmosphere/lobby/front entrance was very tastefully decorated and welcoming. The beds... More 

Was this review helpful? Yes
Best Western S, Assistant Manager at BEST WESTERN South Plains Inn & Suites, responded to this review

Hello Janette H! Thank you for reviewing our property! It is great to hear that our employees provided you with great customer service! I am so happy to hear that you were pleased with our breakfast! We have been working very hard to upgrade our breakfast bar. We have been trying new things to make sure that our guests are... More 

1 review
5 of 5 stars Reviewed May 16, 2015 via mobile

The room and service were awesome wonderful and staff was very courteous and helpful would defenently stay there on my next visit I was stranded there due to the weather and a young man working in the front desk was very friendly even called my room to ask if everything was OK I thought this was a great gesture especially... More 

Was this review helpful? Yes
Best Western S, Assistant Manager at BEST WESTERN South Plains Inn & Suites, responded to this review

Thank you livvie59 for your review of our property! I am delighted to hear that our staff provided you with great customer service! We strive to ensure that our guests are taken care of! Thank you once again for the great survey and as always, thank you for choosing BEST WESTERN! More 

Amarillo, Texas
1 review
4 of 5 stars Reviewed April 1, 2015

The staff was very friendly upon check-in and found us a room even though it was early in the day. The only issues we had were the kids very disappointed that the pool was closed (during spring break of all times!!) and yes, the pillows were very small!! Beds were comfy, though, and breakfast was good. Rooms very clean and... More 

Was this review helpful? Yes
Best Western S, Manager at BEST WESTERN South Plains Inn & Suites, responded to this review

Thank you DarlaF for your survey! We appreciate the comments you provided. It is great to hear that our staff provided you with great customer service. I am glad to hear that you enjoyed our comfortable King Size beds. I do apologize about the size of the pillows. Housekeepers have been tucking the pillowcases in tightly so that the pillows... More 

Round Rock, Texas
Level Contributor
77 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed March 26, 2015

A really nice place - very quiet and the bed was very comfortable. But all the comments about the small pillows are true - you get 4 of them with a king bed, but they really are the size of a throw pillow. Based on other reviews we brought our own pillows and we're glad we did. The eggs with... More 

Was this review helpful? Yes
Best Western S, Assistant Manager at BEST WESTERN South Plains Inn & Suites, responded to this review

Thank you gleno51 for your survey of our property. We appreciate your comments about our hotel. It is great to hear that you enjoyed our comfortable King Size beds. I do apologize for the size of the pillows. The pillows are normal size pillows but the way that the housekeeping staff preps the room they pack the pillows in the... More 

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