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Ramada Plaza - Laredo

3.0 of 5
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800 Garden Street, Laredo, TX 78040 (Formerly Holiday Inn Laredo-Civic Center)
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Ramada Plaza - Laredo
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Ranked #20 of 37 Hotels in Laredo
A recent review
4 of 5 stars reviewed 1 week ago
johnbcobb Alpine, Texas
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Alpine, Texas
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This hotel has a great location. It is clean. They provide free beer from Monday to Thursday from 5 to 6:30 pm. That's always a plus. The view is great. The parking garage is narrow. The elevators are a little hot. That's the biggest issue I've found.

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Ramada Plaza L, Director of Sales at Ramada Plaza - Laredo, responded to this review

Dear Johnbcobb, WOO HOO! We are happy to read that your hotel stay at Ramada Plaza hotel was a good one. We are aware of the A/C problems in the elevators and our maintenance department is working on fixing the issue. Annabella Gutierrez-Scott Director of Sales More 

San Antonio, Texas
1 review
4 of 5 stars Reviewed 1 week ago

Need to work on the A/C in the rooms. last several times the rooms were warm with a/c set at 60. Never did get cold. Also, need blankets in the room. saves time for waiting for them to come up after housekeeping goes home.

Review collected in partnership with Ramada

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Ramada Plaza L, Director of Sales at Ramada Plaza - Laredo, responded to this review

Dear Sherry W , First of all, we would like to extend an apology to you because your recent stay with us did not meet your expectations. We would also like to “Thank you” for sharing your experience because we strive to make everyone’s stay with us pleasant. Comments like yours help us to become better. Please rest assures that... More 

Detroit, Michigan
2 reviews
5 of 5 stars Reviewed 2 weeks ago

The only issue I had during my stay was that I did not receive the requested wake-up call. Fortunately, I had a back up alarm clock which allowed me to make my early flight departure. I mentioned the issue to the morning desk clerk but no explanation nor other comments were made other than 'we are sorry.'

Review collected in partnership with Ramada

Was this review helpful? Yes
Ramada Plaza L, Director of Sales at Ramada Plaza - Laredo, responded to this review

Thank you for sharing your experience with us and clearly we failed to deliver your request for a wakeup call. We were glad to read that your back up alarm was successful in getting you to your destination. We realize that your time is valuable, if you have plans to visit Laredo in the near future for business. I would... More 

2 reviews
4 of 5 stars Reviewed May 28, 2015 via mobile

I had to visit Laredo Texas for a reunion. Stayed at this hotel and was very pleased with all the services. rooms were clean and the breakfast buffet was delicious. I would stay here again with my family

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Ramada Plaza L, Director of Sales at Ramada Plaza - Laredo, responded to this review

Dear Rebeccadduran, Thank you for sharing your positive hotel experience at Ramada Plaza- Laredo . What better way to have great memories than attending a family reunion . As a mother and grandmother we truly appreciate family and friends around us . Keep us in mind for your next family reunion not only for your hotel lodging but our 5,000... More 

Laredo, Texas
Level Contributor
147 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed May 11, 2015

Rooms - good condition, clean. Staff - friendly. Location - acceptable. Facilities - weird. The outdoor pool seems like an after-thought. The parking - you have to take one elevator down to the lobby, walk across to another elevator to go up to your room - you cannot take an elevator from the parking levels to your room.

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Ramada Plaza L, Director of Sales at Ramada Plaza - Laredo, responded to this review

Dear Kccarlson, We were Happy ! Happy ! to read your comments about your hotel stay with us and Ramada’s friendly employees. We would like to share with you that we take the upmost measure to have all our guest feel welcomed and safe at our hotel. Having the guest elevators final landing into our main lobby has our hotel... More 

anywhere
Level Contributor
237 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
3 of 5 stars Reviewed April 12, 2015

Located at the I35 the hotel offers OK rooms. Room was clean but no fridge. Hallways are a bit depressing because of the carpeting and low ceilings. Checkin was speedy and friendly. There is small pool and sitting area outside which looks a bit dated. It served my need for an affordable stay in Laredo

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