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Ramada Plaza - Laredo

3.0 of 5
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800 Garden Street, Laredo, TX 78040 (Formerly Holiday Inn Laredo-Civic Center)
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Ramada Plaza - Laredo
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88 Reviews from our TripAdvisor Community

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San Antonio, Texas
1 review
5 of 5 stars Reviewed 3 weeks ago

the only hotel to stay out if your visiting Laredo, staff is always friendly and helpful... food at Terraza Verde is always delicious and staff is great!

Review collected in partnership with Ramada

Helpful?
Thank mari0rb
Ramada Plaza L, Director of Sales at Ramada Plaza - Laredo, responded to this review

Dear Mari0rb, I have a BIG smile on my face as I'm reading your comments . Ramada Plaza - Laredo Thanks you for being a loyal customer and we LOVE the idea that you only stay at our hotel while travelling to Laredo. Director of Sales Annabella - Gutierrez-Scott More 

Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed September 17, 2015

Short version - owners are CHEAP, place is DATED, parking is TIGHT, resturaunt is NOTHING SPECIAL, breakfast is NOT INCLUDED. Long version - I travel for work and am not usually over critical of hotels, but I had to set the record straight on this one. Several reasons prompted this review, one of them was an initial misleading ad that... More 

Helpful?
Thank Joe D
Ramada Plaza L, General Manager at Ramada Plaza - Laredo, responded to this review

Dear Joe D, Thank you for sharing your experience, I apologize for failing to meet your expectations and hope you give us another opportunity in the future. I will share your comments with the departments involved, since our goal is customer satisfaction. I expect to change your perception and invite you to stop by my office or call me during... More 

Eagle Pass, TX
1 review
3 of 5 stars Reviewed September 16, 2015

1st of all getting us checked in took forever, then as we finally get into our room, we realize that we got a 1 bed instead of a 2. I call the front desk and they say they'll call me back in 5 mins. while they fix the problem. 19 mins. later I go back down to the reception area... More 

Review collected in partnership with Ramada

Helpful?
Thank izek4935
Ramada Plaza L, Director of Sales at Ramada Plaza - Laredo, responded to this review

Dear IZEK4935, Thank you for letting us know about your check in and check out experience, We apologize for not having enough desk staff during your visit and will share your comment with the Front Office Manager. Sincerely , Annabella Gutierrez Director of Sales More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 12, 2015 via mobile

My stays at the Ramada are always very nice the staff is knowledgeable and helpful. The rooms are very clean and confortable.They offer a buffet at the restaurant that's to dies for. They have a house bar that's lots of fun as well.

Helpful?
1 Thank Ramsey S
Ramada Plaza L, Director of Sales at Ramada Plaza - Laredo, responded to this review

Dear Ramsey S, Mission Accomplished! What a fantastic feeling we are having by you expressing your comments of how you and your family had a great time staying at the Ramada Plaza – Laredo . Thank you for sharing and please stop by our office we would love to meet you and family on your next visit to Laredo .... More 

Baton Rouge, Louisiana
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 12, 2015

Rooms were clean and beds soft. Food was good night entertainment was good. Staff was friendly.

Review collected in partnership with Ramada

Helpful?
1 Thank Q9854FNjosephd
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