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Homewood Suites by Hilton Laredo at Mall del Norte

#5 of 37 Hotels in Laredo
Certificate of Excellence
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98 Calle del Norte, Laredo, TX 78041
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Homewood Suites by Hilton Laredo at Mall del Norte
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Homewood Suites by Hilton Laredo at Mall del Norte
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196 reviews from our community

Traveler rating
    126
    39
    20
    10
    1
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67
25
8
88
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Vancouver, British Columbia, Canada
Reviewer
4 reviews 4 reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 4 days ago NEW via mobile

I stayed here for 3 days while I was in town on business. The staff was great. Luis, who checked me in was wonderful and helpful. The rooms are nice, comfortable and clean. Unfortunately, the hotel has installed speakers all around the exterior that play loud, very high pitched bird noises making it impossible to enjoy the outdoor pool/bbq area.... More 

Was this review helpful? Yes 1
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review

Dear Guest, Thank you for taking the time to review our hotel. I want to apologize for the unfortunate experience that you had during your stay. The quality and service we provide our guests is of the utmost importance and it is always a focal point of our operations, in order to continue providing our guests with a great experience.... More 

1 review
5 of 5 stars Reviewed 6 days ago NEW

The staff provided me with an excellent stay and the hotel condition was awesome, I would stay there again in a heart beat. The room was very clean and the breakfast was very good as well, the breakfast staff provided a very clean and well stocked breakfast buffet.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review

Dear Guest, Its a pleasure to know that you had an excellent stay, and our staff provided an awesome hotel for you. Our staff works very hard to exceed the expectations of our guests and your survey reflects that. We look forward to having you stay with us again on your next visit to Laredo, Texas. Thank you for sharing... More 

Woodbridge, United States
1 review
5 of 5 stars Reviewed 1 week ago

This is and outstanding hotel, with all the amenities you need and located right across from the biggest mall in Laredo TX, and the most courtesy and welcoming staff. The rooms were very clean and the noise was extremely low. Great outdoor swimming pool, the work out room was a little small but it served it purpose.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review

Dear Guest, Thank you for the unbelievable review! We are thrilled to hear that you had an outstanding experience here at the Homewood Suites in Laredo, Texas. For a more spacious workout, all of our guests at the Homewood Suites in Laredo can enjoy complimentary VIP access to both Gold's Gym locations we have in Laredo. We aim for all... More 

Houston, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

Great location. Next to all the main restaurants and shopping mall. Great beds and hot breakfast. One of the better hotels in the Laredo area. Embassy Suites is another Hilton property that I recommend in Laredo. Can't beat the location of these two Hilton hotels.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review

Dear Guest, Thank you for writing such a great review about our hotel. It gives us great pleasure to know you enjoyed your stay with us. Our hotel staff was very happy to know you enjoyed your stay they work so hard to give our guests a memorable and rewarding experience. We too agree that our hotel has one of... More 

Schererville, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

There was nothing wrong but just not the most friendly staff. The room was clean and the housekeeping staff did a nice job with the rooms. The breakfasts were OK and it was nice ahving a Managers reception at night.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review

Dear Guest, Thanks for taking the time to post a review about our hotel. I am so sorry you ran into someone who did not provide an experience more typical of the Homewood Suites of Laredo Texas. I would like to express my appreciation for the feedback such as you have provided is of great value to us. An opportunity... More 

San Miguel de Allende, Mexico
Top Contributor
130 reviews 130 reviews
48 hotel reviews
89 helpful votes 89 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We usaully stay here when we are returning home to Mexico. And sometimes after 540 mile drive to Mexico. We got a suite with two queen beds and it was one of the nicest rooms you could get at any hotel.

Was this review helpful? Yes
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review

Dear Guest, We so appreciate that you took the time to write about your experience with us. Our staff tries very hard to go the extra mile to make sure our guest have a great stay with us. It's so nice when that is appreciated. We look forward to having you back at the Homewood Suites in Laredo Texas. Sincerely,... More 

San Antonio, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

I have stayed at this Homewood Suites since it first opened. It is centrally located in Laredo with easy access to Mall Del Norte, the Airport, Sports Complex and numerous Clubs. The service is excellent with a warm Family atmosphere. It properly maintained and the staff is friendly and helpful.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review

Dear Guest, Thank you for staying with us! We appreciate your wonderful comments and I am so pleased that you enjoyed your stay at the Homewood Suites in Laredo Texas. The quality and consistent customer service we provide our guests is of the utmost importance and it is always a focal point of our operations, in order to continue providing... More 

Del Rio, United States
5 of 5 stars Reviewed 4 weeks ago

Clean hotel, excellent breakfast, staff is friendly, room is great! The management, service staff, and quality of the roof were exactly what was expected of a Hilton Hotel, and the price of the room was less than that of a regular hotel room, but with the perks of a good breakfast, and welcome home dinner- GREAT HOTEL- strongly advise if... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review

Dear Guest, Our Great Staff loves your Great Review, Thank You! We’re so glad you had a Great all around stay here with us at the Homewood Suites in Laredo Texas. We hope the next time you travel to Laredo Texas whether for business or pleasure you’ll choose to stay with us again. Sincerely, Gino Perez General Manager More 

Toronto, Canada
Top Contributor
136 reviews 136 reviews
36 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed April 8, 2015

I stayed here only because the Embassy Suites next door was booked. The hotel was under renovation so the halls were cluttered with drywall and dust. The free breakfast was awful and the dinners even worse! They were using paper towels as napkins. What??? Would not stay here again!

Was this review helpful? Yes
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review

Dear Guest, Thank you for taking the time to post a review about our hotel. I am so sorry you had a less than pleasant experience during your visit to Laredo TX. With regards on the issues you mentioned, I am very pleased to say that we are in the final stages of our extensive renovation program. We are so... More 

Houston, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 19, 2015

This review will be screened and will probably not be posted. I've stayed here 3-5 times this year. The WiFi is weak in the rooms, the manager's reception does not offer quality snacks/food. This hotel has the standard of mid/lower range hotels like Best Western or Quality Inn properties.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review

Dear Guest, Thank you for taking the time to post a review about our hotel. I am so sorry you had a less than pleasant experience during your visit to Laredo TX. With regards on the issues you mentioned, I am very pleased to say that we are in the final stages of our extensive renovation program. We are so... More 

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