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Red Roof Inn Laredo

#8 of 37 Hotels in Laredo
Certificate of Excellence
1006 West Calton Road, Laredo, TX 78041
Hotel amenities
1 room 1 adult
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Red Roof Inn Laredo
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264 Reviews from our TripAdvisor Community

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Fort Collins, Colorado
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I am a 70 year old disabled person, and Caroline and Cecilia were so helpful, they provided wonderful service above and beyond to make our stay enjoyable. If I had a hotel I would want them to work for me! Don S.

Helpful?
Thank phalseid
Oaxaca
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed December 26, 2015

Seems like a friendly place, and especially and publicly "pet-friendly." Not very luxurious, with no breakfast or other food available, despite the $75/night price. But watch out for what lurks beneath the sheets! My wife and I had known "bed bugs" in some New York apartments, years ago, but nothing since then. By the time my wife awoke the next... More 

Helpful?
Thank MconroyTX
RRILAREDOGM, General Manager at Red Roof Inn Laredo, responded to this review

I am immensely saddened to learn that you rated your stay so poorly and of the challenges that accompanied your stay. We aim to provide quality, cleanliness, comfort, service, value, location and convenience. I am sorry to say we have not lived up to our ideals. Please rest assured I am investigating all the points that you raised with the... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 23, 2015 via mobile

Please never stay here, dirty bedroom, very dirty and stained carpet, dirty bathroom with no towels (you should wait for laundry), NO HOT WATER (family and me should shower with cold water), the worst attention I ever had,

Helpful?
1 Thank alejandro w
RRILAREDOGM, General Manager at Red Roof Inn Laredo, responded to this review

I was naturally disappointed to read of the issues you experienced. We set high standards for ourselves and I can assure you that although disappointing, your experience is not indicative of the levels of service we strive. We usually get excellent feedback for our service. I firmly believe we can only improve if we truly listen and act on what... More 

Chicago
Level Contributor
9 reviews
1 of 5 stars Reviewed December 22, 2015

I found out after I checked in, went to my room and unpacked. I couldn't get the wifi in the room to work, and called the front desk, and the young lady said there hadn't been wifi in the room for the 4 months she had worked there. I asked to speak to a manager, and she said she was... More 

Helpful?
Thank factcheckr
RRILAREDOGM, General Manager at Red Roof Inn Laredo, responded to this review

I apologize for your experience at our inn. This is not the experience we want our guest to leave with. Our goal is to not only meet our guests' expectations but to exceed them and in this case, we did neither. It appears there was a miscommunication by our team and I have spoken to the team to make sure... More 

Houston, Texas
2 reviews
5 of 5 stars Reviewed November 2, 2015

Hotel was right off freeway no trouble to find. Room clean A/C worked well coffee in lobby bed was comfortable clean bathroom and carpets. Outside noise low. close to shopping and restaurants if on budget would recommend.

Helpful?
Thank Gary M
RRILAREDOGM, General Manager at Red Roof Inn Laredo, responded to this review

Thank you for your review of the Red Roof Inn Laredo. Our hotel sits right off Interstate 35, suitable to get to the Southern Border. We have a mall, shopping centers, movie theaters and a multitude of restaurants surrounding us, making staying at the hotel very convenient. Every guestroom has TV service that includes over 33 HD Channels with great... More 

Monterrey, Mexico
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed October 23, 2015

To expensive for what you get. Is a very old hotel. The A/C unit dripped water all night, and the carpet was soaking wet! Many truck drivers. Mold in the bath tub. Not a nice hotel to go with family. PRO: The night staff does a GREAT job. We met Sophia and Vanessa. Very nice and they help our stay... More 

Helpful?
Thank Fernandolozanob
RRILAREDOGM, General Manager at Red Roof Inn Laredo, responded to this review

Thank you for expressing your concerns and allowing us to know about your stay. I am sorry to hear that our rooms and facilities were not up to your expectations, nor ours. Our goal is to offer a nice clean, well maintained room, at a great value and price, with exceptional service. We have quality Serta dream mattresses, High Definition... More 

Mexico City, Mexico
Level Contributor
36 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed October 10, 2015

As always, you can find this hotel at: Lat 27°32'41.12"N Lon 99°30'23.16"W This is very well located on the west side of 35 and it is not right on it, maybe some 50 meters from 35, so it makes it quiet and calm. THE GOOD - Its is very well located - Near from Mall del Norte - Near 35... More 

Helpful?
Thank Renan M
RRILAREDOGM, General Manager at Red Roof Inn Laredo, responded to this review

Thank you so much for taking the time to write about your experience with us at the Red Roof Inn Laredo. We are glad you found our hotel pleasant and clean, yet inexpensive. Even with our affordable rates, we provide ample complimentary parking, quiet and comfortable rooms with high definition flat screen televisions; which is needed after a long day... More 

Nova Scotia, Canada
Level Contributor
6 reviews
4 hotel reviews
3 of 5 stars Reviewed October 3, 2015

I have stayed there 8 or 9 times and have been very satisfied. Not fancy but have found it clean and comfortable. Good location, friendly staff and close to shopping and plenty of places to eat. I'll be staying there again next month.

Helpful?
Thank H1027WUlindas
RRILAREDOGM, General Manager at Red Roof Inn Laredo, responded to this review

Thank you for taking the time to write a review on the Red Roof Inn Laredo. Your review is a highlight of what we want all our guests to experience; our location – great restaurants, shopping and entertainment, our guest rooms – nice, clean and comfortable, but most important…our team - goes "above and beyond". It is refreshing to read... More 

Norwich, Connecticut
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed September 2, 2015

A decent place at a relatively decent price and very centrally located, I've stayed here a number of times over the years. I was absolutely shocked however, when I asked for an extended checkout this morning only to be told, "We don't do that here, sir". After that, I was repeatedly harassed by the cleaning staff . . . :(

Helpful?
Thank gordon61
AGMALVARADO, General Manager at Red Roof Inn Laredo, responded to this review

Good afternoon Gordon61, please accept my sincerest apologies. Here at the Red Roof we try to accommodate our guest as much as possible. Again, I apologize for this inconvenience and if there is anything we could do for you, please let us know. More 

Houston, Texas
Level Contributor
164 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
2 of 5 stars Reviewed August 2, 2015

Cost was $20 less than highly rated alternatives but place has a few rough edges. Had to wait in a line 15+ minutes to check in after Midnight! with a reservation. They turned away two people in line without reservations and the phone rang constantly. Someone even checked out of the hotel at 12:15 AM ?!! Parking lot was almost... More 

Helpful?
Thank J B
JUAN A, General Manager at Red Roof Inn Laredo, responded to this review

Good afternoon JB, I am sorry the hotel did not fill your expectations. I would like to apologize for the miscommunication, but the safe charge is not forced, it is optional, and there is a sign in the lobby which explains. Furthermore, you can call us at 956-7120733, to get your safe refund. I would like to thank you for... More 

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