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Extended Stay America - Laredo - Del Mar

2.0 of 5
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106 W Village Blvd, Laredo, TX 78040
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Extended Stay America - Laredo - Del Mar
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Ranked #23 of 37 Hotels in Laredo
A recent review
4 of 5 stars Reviewed May 11, 2015
Rossana T Mexico City, Mexico
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43 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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  • Spanish first
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  • All months
    (43)
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    (10)
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    (11)
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    (14)
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

It could have been better. Some of the staff was friendly, especially when they had to room change us twice. The first room had a broken window. The 2nd room had mold in the shower and the hall smelled like smoke. We went down a third time and she said she would put us in the "in case of emergency"... More 

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Mexico City, Mexico
1 review
4 of 5 stars Reviewed May 11, 2015

We stayed 6 days, it was very comfortable because of the kitchen facilities with microwave owen and refrigerator. It's very clean and the beds firm and comfortable. We got everything we need. It has a nice free parking lot. I wish to remark that Miss Nicole's service (at front desk) was amazing.

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Manager_11525, General Manager at Extended Stay America - Laredo - Del Mar, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We are very glad to know that your stay was pleasant and that we were able to accommodate your needs. I also want to thank you for the kind remarks about our front desk staff. We train our staff to give our guests the... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 15, 2015 via mobile

Clean and well maintained hotel...entire staff professional and friendly...great experience every time I stay..location is convenient to all shopping..grocery stores..Del Norte mall..strip malls and several restaurants

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Laredo - Del Mar, responded to this review

I appreciate you taking the time to write a review of your experience with us. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I am pleased to read that our staff provided you with great service and our location was convenient for you. I am thrilled that we were able to provide... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed March 15, 2015

I really enjoyed my stay here. The front desk staff were great (esspecially Arcy) and went out of their way to help me, as well as the other hotel guests. The rooms were moderately clean and in relatively good condition. I felt comfortable. I would happily stay here again. Great value for the money.

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Cincinnati, Ohio
Level Contributor
40 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed March 8, 2015

My chief complaints were that the hotel needs some serious updating. It was looking pretty worn in a lot of places. Still...it is an Extended Stay and I do love staying there. Staff was very friendly, hotel was clean and love having a kitchen. Most of the negative reviews I've seen regarding this hotel are completely unfounded.

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Douglasville, Georgia
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed February 25, 2015

Good experience at this hotel. Hotel staff was always very friendly. Laundry room on premises was very convenient and clean! If staying for a week, the room was only cleaned every 8th day. But other than that, everything was great.

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San Angelo, Texas
Level Contributor
97 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
2 of 5 stars Reviewed December 25, 2014

For a hotel named and advertised to attract the longer stay guest, it was very difficult to complete our stay. To begin with, it is not findable with GPS. It shows on the map but the GPS is unable to give directions for some reason. The front desk employees for the most part were friendly, but beware, some are unable... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Laredo - Del Mar, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We appreciate the kind comments about our staff as we do train them to have the best customer service with our guests, however, we apologize that our other employees speak Spanish as we do live in a border town and the majority of the... More 

Monterrey
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed December 16, 2014

If you're in Laredo for shopping and you just need to sleep this hotel is acceptable. Carpet in the hallways is quite dirty and smelly also the toilet in our bethroom was dirty. The continental breakfast includes coffe and cookies, that's all, no fruit, no cereal, no bread. The worst thing is the front desk, I called to make a... More 

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Momtwrrey
2 reviews
1 of 5 stars Reviewed December 14, 2014 via mobile

Such an old and dirty place! No breakfast but they said "breakfast included" ,but an Apple and a coffe its nota breakfast! Online pictures dont show the truth, and no shampoo at the bathroom... They simply said "sorry, we dont have" Al the furniture frontera 1980! Except the tv, ando no dishes or any thing at the kitchenette

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Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 10, 2014

Our stay was only for one night so we were looking for a good accesible rate, this hotel is pretty and the room is not so small but the toilette was dirty (poop stains on it) when we arrive, it seems like they just made the bed and forgot about the bathroom. Anyway we were just for one night and... More 

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