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Amerik Suites Laredo Behind Mall Del Norte

3.0 of 5
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6551 Metro Court, Behind Mall Del Norte, Laredo, TX 78045
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$69 (USD)
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1 room 1 guest
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174 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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1 review
5 of 5 stars Reviewed 5 days ago NEW

Great location towards the mall, the jacuzzii what can I say.... Very relaxing, the shuttle very accurate, started as weekly now I'm a monthly guest great for a low pricing..... Almost feel like I'm at home, breakfast its the same as always but as long as my kids enjoy it Im good...

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Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago

I stayed here a couple years ago and everything was great, not the case this time. Desk clerk garbage, room garbage, no water in sink, fixed after I complained. No towels in room, not delivered. Had to practically go get them out of dryer myself. Just don't even try them ever, I feel horrible I recommended this place. Only stay... More 

Was this review helpful? Yes
Ameriksuites M, Front Office Manager at Amerik Suites Laredo Behind Mall Del Norte, responded to this review

First of all we would like to Thank you for taking the time and giving us your honest feedback. And for bringing these matters to our attention. We are truly sorry to hear all the accommodations you had during your recent stay with us. We strive in giving our clients the best stay possible, and fell short of our goal... More 

Monterrey, Mexico
1 review
3 of 5 stars Reviewed 1 week ago

The Hotel is nice, but the breakfast, was very bad, really bad....Need to improve a lot in that area. Near to a Mall Center. In general, it was a nice stay. I was with my wife shopping We are from Monterey Mexico.

Was this review helpful? Yes
Ameriksuites M, Guest Relations Manager at Amerik Suites Laredo Behind Mall Del Norte, responded to this review

First of all we would like to Thank you for taking the time and giving us your honest feedback. And for bringing these matters to our attention. We are truly sorry to hear all the accommodations you had during your recent stay with us. We strive in giving our clients the best stay possible, and fell short of our goal... More 

Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

The staff were very courteous and helpful, besides offering airport shuttle service, it's walking distance to the only mall in Laredo, it's also walking distance to several nice restaurants (red lobster, Olive Garden, etc). The rooms were spacious and clean, the breakfast was good and the pool was great, I'd recommend this hotel to anyone looking for a comfortable, clean,... More 

Was this review helpful? Yes
Ameriksuites M, Guest Relations Manager at Amerik Suites Laredo Behind Mall Del Norte, responded to this review

I would like to Thank you for taking your time and giving us your honest review. We were delighted to hear that you enjoyed your recent stay at our hotel. We gladly invite you back and hope to see you soon! Thank you for choosing Amerik Suites as your preferred hospitality server. More 

Atlanta, Georgia
1 review
3 of 5 stars Reviewed 4 weeks ago

So, not what I expected however our experience with staff has been above average. The rooms we are staying in are nice and clean. Convienent location and far away from the evening undesirables that Laredo has to offer. The surrounding communities and night are very pleasant. The hotel itself has been incident free and for the price you can't complain.... More 

Was this review helpful? Yes
Ameriksuites M, Guest Relations Manager at Amerik Suites Laredo Behind Mall Del Norte, responded to this review

I would like to Thank you for taking your time and giving us your honest review. We were delighted to hear that you enjoyed your recent stay at our hotel. We gladly invite you back and hope to see you soon! Thank you for choosing Amerik Suites as your prefered hospitality server. More 

1 review
1 of 5 stars Reviewed July 29, 2015

I visited this facility and spoke to the manager- Gish three weeks in advance of my stay. And prepaid for three weeks. It is a short term stay of about 12 weeks. I requested a room on the 1st floor and was shown a room so I would know what to expect. It was a nice, tidy, clean room. Similar... More 

Was this review helpful? Yes
Ameriksuites M, Guest Relations Manager at Amerik Suites Laredo Behind Mall Del Norte, responded to this review

First of all we would like to thank you for your review and bringing these matters to our attention. We strive in keeping our guest happy and fell short of our goal this time. We would like to apologize for any accommodations you had during your recent stay with us. Of coarse our management department already fix front desk views... More 

1 review
1 of 5 stars Reviewed July 15, 2015

When we first arrived, I could already sense that we would have a less than satisfactory experience. The hotel lobby was dim and dated. Then, as we made our way to the room, we noticed the hallway carpet was dirty. Slightly across from our room was a small waste basket that had been left out for days it seemed since... More 

Was this review helpful? Yes
Ameriksuites M, Guest Relations Manager at Amerik Suites Laredo Behind Mall Del Norte, responded to this review

First of all we would like to thank you for your review and bringing these matters to our attention. We strive in keeping our guest happy and fell short of our goal this time. We would like to apologize for any accommodations you had during your recent stay with us. We are taking care of the rest of the issues... More 

Laredo, Texas, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 25, 2015

My experience in this hotel was amazing. The staff is very friendly and helpful. The suites are very clean and spacious. The pool is very beautiful with the waterfall and hot tub it is very relaxing. The complimentary hot breakfast is delicious all in all a very good experience. Will definitely stay at this location again. And will recommend it... More 

Was this review helpful? Yes
Ameriksuites M, Guest Relations Manager at Amerik Suites Laredo Behind Mall Del Norte, responded to this review

First of all we would like to thank you for choosing Amerik Suites as your preferred hospitality server. Also for taking the time to write us your feedback. We are glad you enjoyed your recent stay with us and hope you continue to book with us! More 

Fayetteville, North Carolina
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed June 11, 2015

I guess I'll start with the good. This hotel is in a great location, close to the mall, movies, restaurants. Loved the location. that's about it. What a dump. For some reason this hotel does not want each person in the room to have a clean towel to themselves. We were given two (very flimsy) towels and two washcloths on... More 

Was this review helpful? Yes
Ameriksuites M, Guest Relations Manager at Amerik Suites Laredo Behind Mall Del Norte, responded to this review

First of all we would like to thank you for your review and bringing these matters to our attention. We strive in keeping our guest happy and fell short of our goal this time. We would like to apologize for any accommodations you had during your recent stay with us. Of coarse towels & linens for extra persons is optional.... More 

Chickasaw, Alabama
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 7, 2015

management and housekeeping are ignoring problems that are beginning to crop up. equipment is failing, our second room, we had to change rooms because the tv did not work, had two microwaves, one of which did not work. Refrigerator was dirty, leftover ice cream had melted in the freezer section. Bed cover had stains and there were only two towels... More 

Was this review helpful? Yes
Ameriksuites M, Public Relations Manager at Amerik Suites Laredo Behind Mall Del Norte, responded to this review

First of all we would like to Thank you for taking the time and giving us your honest feedback. And for bringing these matters to our attention. We are truly sorry to hear all the incommodations you had during your recent stay with us. We strive in giving our clients the best stay possible, and fell short of our goal... More 

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