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Amerik Suites Laredo Behind Mall Del Norte

2.5 of 5
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6551 Metro Court, Behind Mall Del Norte, Laredo, TX 78045
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Free parking
Amerik Suites Laredo Behind Mall Del Norte
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Ranked #19 of 37 Hotels in Laredo
A recent review
5 of 5 stars reviewed 1 week ago
Chantellopez
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161 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Mexico City, Mexico
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed yesterday NEW

We checked into the hotel for 2 rooms - 1 night in April. In the first 5 minutes we found 2 cockroaches (I will try to upload pictures), one in the room and 1 in the bathroom. A third ran out from behind the phone as I reached for the headset to tell the front desk. We told the front... More 

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1 review
5 of 5 stars Reviewed 1 week ago via mobile

Very satisfied great customer service and atmosphere looking forward to make reservations here pretty soon thank you amerik suites and staff for the great service, breakfast is very delicious and well served.

Was this review helpful? Yes
Ameriksuites M, Guest Relations Manager at Amerik Suites Laredo Behind Mall Del Norte, responded to this review

First of all we would like to thank you for taking your time and giving us your feedback. We are glad to hear you enjoyed your stay here with us. We hope you continue to choose Amerik Suites as your preferred hospitality server! More 

anywhere
Top Contributor
232 reviews 232 reviews
86 hotel reviews
105 helpful votes 105 helpful votes
3 of 5 stars Reviewed 1 week ago

Not the best looking inside and things could be cleaner. On the other hand it is a cheap stay. You can see some wear and tear but for the price it is ok. Add 30 bucks and you stay in a nice marriott. Location is convenient behind the mall. Would not stay here with family.

Was this review helpful? Yes
Ameriksuites M, Guest Relations Manager at Amerik Suites Laredo Behind Mall Del Norte, responded to this review

Thank you for taking the time and giving us your feedback. We would like to apologize for any incommodations you had during your recent stay with us. We strive in making our guest feel right at home and fell short of our goal this time. We are taking care of these issues so they wont happen again in any future... More 

London, Canada
Contributor
14 reviews 14 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed April 16, 2015

The entire hotel is not clean. It continues to run down evey year . We would not recommend to stay here. It used to be a comfort suites and was kept in good condition since it is privately owned things have sure changed. We had to ask for towels none in the room. the staff below expectations.We now have enjoyed... More 

Was this review helpful? Yes 1

Travelers are raving about these Laredo hotels

Baton Rouge, Louisiana
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 15, 2015

I was in Laredo for a Silva Method class. Upon my arrival I was greeted and quickly checked in. The rooms were clean. The room was equipped with the essentials: refrigerator, microwave and coffee pot!!! Excellent essentials and reasonably priced!

Was this review helpful? Yes 2
Ameriksuites M, Guest Relations Manager at Amerik Suites Laredo Behind Mall Del Norte, responded to this review

First of all we would like to thank you for choosing Amerik Suites as your preferred hospitality server. We greatly appreciate the time you took to write us a feedback. We are very glad you enjoyed your stay with us and gladly invite you to come back and visit us soon. More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 3, 2015 via mobile

I enjoyed my stay at amerik suites, great customer service, employees very nice and helpful. Rooms very clean. I would stay at amerik suites again. Very great rates. I highly recommend amerik suites!!

Was this review helpful? Yes 1
Ameriksuites M, Guest Relations Manager at Amerik Suites Laredo Behind Mall Del Norte, responded to this review

First of all we would like to thank you for choosing Amerik Suites as your preferred hospitality server. Also for taking the time to write us your feedback. We are glad you enjoyed your recent stay with us and hope you continue to book with us! More 

1 review
1 of 5 stars Reviewed March 1, 2015

Stayed there with my wife and daughter. First the extra bed had no pillows or any covers, had to go ask the front desk for some. Then the room had no towels in the restroom. To top it off the tv had no power cord. Spoke to the person at the front desk and she didn't seem to care. I... More 

Was this review helpful? Yes
Ameriksuites M, Guest Relations Manager at Amerik Suites Laredo Behind Mall Del Norte, responded to this review

First of all we would like to thank you for your review and bringing these matters to our attention. We strive in keeping our guest happy and fell short of our goal this time. We would like to apologize for any incommodations you had during your recent stay with us. Of coarse the linen for the sofa bed are always... More 

Golden, Colorado
1 review
4 of 5 stars Reviewed January 13, 2015

I just LOVED my three day stay at Amerik Suites! I had a glitch with my car papers to enter Mexico, and the staff did everything possible, so generously, to help me: frequent (free) FAXing, making copies, printing out paperwork, and being a caring support team! You are in good hands here. The kingsize bed was super comfortable, the shower... More 

Was this review helpful? Yes
Ameriksuites M, Guest Relations Manager at Amerik Suites Laredo Behind Mall Del Norte, responded to this review

Thank you for your feedback, We are delighted to hear that your recent stay met your expectations and that our staff was very generous to you, as our guest satisfaction are our number one priority. We hope you continue to choose Amerik Suites as your preferred hospitality and server! More 

Galveston
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 6, 2015

Just recently stayed a t this hotel & unfortunately I can't even recommend it to my worst enemy. We checked in & immediately found food crumbs on floor, no soap or shampoo in bathroom & the telephone inoperable. We immediately asked to be moved to a different room which was in worst condition. After lifting the beds covers my husband... More 

Was this review helpful? Yes 1
Ameriksuites M, Guest Relations Manager at Amerik Suites Laredo Behind Mall Del Norte, responded to this review

First of all we would like to thank you for your review of your recent stay at our hotel. Your feedback is extremely important to us. We would like to apologize for any incommodations you had and are very disappointed by the lack of cleanliness you experience in your guest room. We assure you our housekeepers have been advised of... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed December 19, 2014

one of best laredo hotel to stay room are very clean and smell really good breakfast was delicious cant complaine if you stay there highly recommended place staff are very polite and helpful easy access to the mall with hotel free shuttle they offered !

Was this review helpful? Yes
Ameriksuites M, Guest Relations Manager at Amerik Suites Laredo Behind Mall Del Norte, responded to this review

Thank you for taking the time to write us your feedback. We are delighted to hear that your recent stay with us met your expectations, as our guest satisfaction is our main priority. We gladly invite you back and hope you continue to choose Amerik Suites as your preferred hospitality server. More 

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