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Amerik Suites Laredo Behind Mall Del Norte

2.5 of 5
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6551 Metro Court, Behind Mall Del Norte, Laredo, TX 78045
Amerik Suites Laredo Behind Mall Del Norte
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Ranked #19 of 37 Hotels in Laredo
A recent review
5 of 5 stars reviewed 6 days ago
Cynthia B Laredo, Texas, United States
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166 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Laredo, Texas, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My experience in this hotel was amazing. The staff is very friendly and helpful. The suites are very clean and spacious. The pool is very beautiful with the waterfall and hot tub it is very relaxing. The complimentary hot breakfast is delicious all in all a very good experience. Will definitely stay at this location again. And will recommend it... More 

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Fayetteville, North Carolina
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I guess I'll start with the good. This hotel is in a great location, close to the mall, movies, restaurants. Loved the location. that's about it. What a dump. For some reason this hotel does not want each person in the room to have a clean towel to themselves. We were given two (very flimsy) towels and two washcloths on... More 

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Chickasaw, Alabama
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

management and housekeeping are ignoring problems that are beginning to crop up. equipment is failing, our second room, we had to change rooms because the tv did not work, had two microwaves, one of which did not work. Refrigerator was dirty, leftover ice cream had melted in the freezer section. Bed cover had stains and there were only two towels... More 

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Ameriksuites M, Public Relations Manager at Amerik Suites Laredo Behind Mall Del Norte, responded to this review

First of all we would like to Thank you for taking the time and giving us your honest feedback. And for bringing these matters to our attention. We are truly sorry to hear all the incommodations you had during your recent stay with us. We strive in giving our clients the best stay possible, and fell short of our goal... More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

Great hotel, conveniently close to the shopping mall and restaurants. The staff was overly nice and very generous. Fast check in and very comfortable, clean suites! The breakfast was very delicious. The both days that we stayed there we did not have one problem. Definitely staying here again!

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Ameriksuites M, Guest Relations Manager at Amerik Suites Laredo Behind Mall Del Norte, responded to this review

Thank you for your review, we are delighted to hear that you enjoyed your recent stay with us. We gladly invite you back and hope you continue to choose Amerik Suites as your preferred hospitality server. More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 26, 2015 via mobile

It was the dirtiest hotel I have ever been in. DO NOT STAY THERE , they know the hotel is dirty and don't care. I got bit by bedbugs when I checked out at midnight cause of bugs they wouldn't returns money. They are still trying to bill me 3 months later. HORRIBLE, HORRIBLE, HORRIBLE DO NOT STAY HERE AND... More 

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Mexico City, Mexico
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 21, 2015

We checked into the hotel for 2 rooms - 1 night in April. In the first 5 minutes we found 2 cockroaches (I will try to upload pictures), one in the room and 1 in the bathroom. A third ran out from behind the phone as I reached for the headset to tell the front desk. We told the front... More 

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Ameriksuites M, Guest Relations Manager at Amerik Suites Laredo Behind Mall Del Norte, responded to this review

First of all we would like to thank you for taking the time to write your feedback. We are truly sorry to see all the incommodations you experienced in our hotel. We pride ourselves in giving our clients the best service possible, and fell short of our goal this time. All of our rooms and if any bugs have been... More 

1 review
5 of 5 stars Reviewed May 14, 2015 via mobile

Very satisfied great customer service and atmosphere looking forward to make reservations here pretty soon thank you amerik suites and staff for the great service, breakfast is very delicious and well served.

Was this review helpful? Yes
Ameriksuites M, Guest Relations Manager at Amerik Suites Laredo Behind Mall Del Norte, responded to this review

First of all we would like to thank you for taking your time and giving us your feedback. We are glad to hear you enjoyed your stay here with us. We hope you continue to choose Amerik Suites as your preferred hospitality server! More 

anywhere
Level Contributor
238 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
3 of 5 stars Reviewed May 14, 2015

Not the best looking inside and things could be cleaner. On the other hand it is a cheap stay. You can see some wear and tear but for the price it is ok. Add 30 bucks and you stay in a nice marriott. Location is convenient behind the mall. Would not stay here with family.

Was this review helpful? Yes
Ameriksuites M, Guest Relations Manager at Amerik Suites Laredo Behind Mall Del Norte, responded to this review

Thank you for taking the time and giving us your feedback. We would like to apologize for any incommodations you had during your recent stay with us. We strive in making our guest feel right at home and fell short of our goal this time. We are taking care of these issues so they wont happen again in any future... More 

London, Canada
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed April 16, 2015

The entire hotel is not clean. It continues to run down evey year . We would not recommend to stay here. It used to be a comfort suites and was kept in good condition since it is privately owned things have sure changed. We had to ask for towels none in the room. the staff below expectations.We now have enjoyed... More 

Was this review helpful? Yes 2
Baton Rouge, Louisiana
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed March 15, 2015

I was in Laredo for a Silva Method class. Upon my arrival I was greeted and quickly checked in. The rooms were clean. The room was equipped with the essentials: refrigerator, microwave and coffee pot!!! Excellent essentials and reasonably priced!

Was this review helpful? Yes 3
Ameriksuites M, Guest Relations Manager at Amerik Suites Laredo Behind Mall Del Norte, responded to this review

First of all we would like to thank you for choosing Amerik Suites as your preferred hospitality server. We greatly appreciate the time you took to write us a feedback. We are very glad you enjoyed your stay with us and gladly invite you to come back and visit us soon. More 

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