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Holiday Inn Express Lakeway

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15707 Oak Grove Blvd, Lakeway, TX 78734
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Holiday Inn Express Lakeway
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72 Reviews from our TripAdvisor Community

Traveler rating
    35
    18
    12
    3
    4
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32
13
5
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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    (33)
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There are newer reviews for Holiday Inn Express Lakeway
See the most recent reviews
Tucson, Arizona
1 review
5 of 5 stars Reviewed March 23, 2015

We stayed here for five nights and could not have asked for better accommodations or service. From the moment we first walked in to register until we walked out the door to leave it was nothing but pure enjoyment. The entire staff was so friendly and always smiling and so willing to please. Josh and Travis were on the front... More 

Was this review helpful? Yes
HIELakeway_Mgmt, General Manager at Holiday Inn Express Lakeway, responded to this review

Hi Caren F, It was absolutely our pleasure having you and your husband as our guests while you were in Lakeway. Guests such as you folks are what make me love the hotel industry. I am so excited to see that our entire team was able to make you both feel welcomed and comfortable during your stay. I will make... More 

Houston, Texas
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed February 23, 2015

Definitely one of the nicer Holiday Inn Express properties I've stayed at. I do a lot of bicycle racing around Texas and have stayed at many of them. Overall, this one looks relatively new. Drive up area is easily wide enough for two large vehicles and is covered. Nice, open lobby/entry way and Saturday afternoon check-in was fast and friendly... More 

Was this review helpful? Yes
HIELakeway_Mgmt, General Manager at Holiday Inn Express Lakeway, responded to this review

Hi GrantFam750, I take great pride in our hotel and our team here. So when one of our guests takes the time to leave a review about their stay, I am very grateful. We work very hard to make sure everyone who stays with us has a world class experience. I am so glad we were able to deliver that... More 

Lubbock
1 review
5 of 5 stars Reviewed January 20, 2015

I was able to use IHG rewards points to stay three nights and they were nice enough to upgrade us to a suite for all three nights at no extra charge. The facility is brand new and kept up nicely in an ideal location. The breakfast every morning was prepared well and the ladies (led by Monica Smith) that maintained... More 

Was this review helpful? Yes
HIELakeway_Mgmt, General Manager at Holiday Inn Express Lakeway, responded to this review

Hi, Hpugrad01, It was a true pleasure having you stay with us! I am always excited to hear that our guests are able to enjoy their visit. Monica is a great asset to our company and I will personally make sure she is recognized for her hard work. Thank you for your warm comments and I hope to see you... More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 18, 2015

We stayed at this hotel this past weekend for the second time. Our experience was very positive; from our very friendly exchange with the front desk person at check-in to the quality of the room. The complimentary breakfast was decent--competitive with other comparable hotel chains. The only negatives were: 1. The fitness center is clearly a low priority of the... More 

Was this review helpful? Yes
HIELakeway_Mgmt, General Manager at Holiday Inn Express Lakeway, responded to this review

Hi Daveston, First, I want to personally thank you for taking the time to review your stay with us. I am always thrilled to here that we were able to give our guests a great experience. I also appreciate your feedback about the fitness center and the elevator. Regarding the elevator, rest assured that we have a quick response protocol... More 

Houston, Texas
Senior Contributor
34 reviews 34 reviews
17 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed December 31, 2014

Check in was slow, which was frustrating as we had to get ready for a wedding that started in an hour. And, to top it off, our assigned room had not been cleaned from the previous occupant. We didn't have time to wait for another room so we had to get ready in somebody else's mess and run out the... More 

Was this review helpful? Yes
HIELakeway_Mgmt, General Manager at Holiday Inn Express Lakeway, responded to this review

Hi Milah83, First, I want to thank you for your review of our hotel. Without feedback from our valued guests, I would not know where to focus our efforts to improve the property. I know first hand how much of a rush it can be getting ready for a wedding. I want to apologize for the frustration you experienced when... More 

Austin, Texas
1 review
5 of 5 stars Reviewed November 26, 2014

Big shout out to Kayla, Jordan, and Travis , front desk staff at the this hotel when we checked my elderly mother in during a local move. They treated her like a Queen and her room was huge! We would highly recommended this hotel for travelers to the area and local visiting relatives.

Was this review helpful? Yes
HIELakeway_Mgmt, General Manager at Holiday Inn Express Lakeway, responded to this review

Hi Cmhs2014, Thank you for your wonderful review. I am always thrilled to hear that our team was able to make such a wonderful impression with our guests. One of our main goals here it to make sure everyone that visits us had a world class experience, and I am very happy to hear that we were able to deliver... More 

Bonham
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed November 19, 2014 via mobile

It's always a pleasure to stay at the Holiday Inn Express Lakeway. Kayla greets me by name, acknowledges my Platinum status and always makes sure I have a great room and that it meets my expectations. The rooms are always clean, smell fresh and have nice features. I travel constantly and have been in numerous Holiday Inn Express across many... More 

Was this review helpful? Yes
HIELakeway_Mgmt, General Manager at Holiday Inn Express Lakeway, responded to this review

Hi Sam F, I am so happy to hear that Kayla is doing such a great job. We take great pride in making sure our platinum members always have the best experience. I will pass along your wonderful review to the rest of our team so they can hear of the great job they are all doing. Thanks for taking... More 

Chandler, Arizona
1 review
5 of 5 stars Reviewed November 2, 2014

We stayed here for the labor day long weekend and it was an excellent experience staying here. It is built recently and we just fell in love as soon as we entered in. The hallway is grand and room was prestine clean. The staff was also very courteous and prompt to respond to out requests. We will be visiting here... More 

Was this review helpful? Yes
HIELakeway_Mgmt, General Manager at Holiday Inn Express Lakeway, responded to this review

Hi AJ-SkyWalker, We work very hard to provide our guests a world class hotel experience and I am thrilled to hear that we were able to deliver on that during your stay. I will make sure to pass along your kind words to our entire staff! Thanks for you wonderful review, and I hope to see you again in your... More 

Rogers, Arkansas, United States
Contributor
18 reviews 18 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 7, 2014

We stayed there on our last night after a bad experience at another motel. This place was heaven. Clean, well decorated rooms with a huge comfortable bed. Wonderful pool and spa. The breakfast was fresh and good with a lot of variety. The ladies at the desk went out of their way to make sure we were happy with our... More 

Was this review helpful? Yes
HIELakeway_Mgmt, General Manager at Holiday Inn Express Lakeway, responded to this review

Hi Rob A, First, I would like to thank you for taking the time to leave a review of our hotel. Nothing pleases me more to hear from a guest that had a wonderful stay. I am glad you were able to relax and enjoy our pool area. Hopefully you were able to use the cabanas with the 32" HDTVs... More 

Lewisville, Texas
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 12, 2014

My wife, friend and I were pleasantly surprised by this Holiday Inn. We stayed Sept 5th-7th. We were in town for a relaxing weekend. The hotel is close to Lake Travis where we were spending out time that weekend. It is close to may bars and restaurants. Hotel is new and very clean....the staff is very courteous and more than... More 

Was this review helpful? Yes
HIELakeway_Mgmt, General Manager at Holiday Inn Express Lakeway, responded to this review

Hi Terry F, Thanks for your kind words about your recent stay with us. Nothing pleases me more than to hear that we were able to provide the highest levels of service to our guests. I am glad to head that your room was spacious and comfortable. I will make sure and let our staff know of the great work... More 

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